LQ London reviews

Hi Karina, Thank you so much for taking the time to share your thoughts with us and for leaving a review! We're delighted to know that you find our staff to be polite - feedback like this is not only wonderful to hear, but it also reassures us that our efforts to provide a positive experience are making a difference. We also want to acknowledge your concerns regarding communication. Your input is incredibly valuable as it helps us identify areas where we can improve. Please be rest assured that we're committed to enhancing our communication processes so that we can offer you and all of our customers an even better service in the future. Thank you once again for your helpful feedback. We genuinely appreciate your support and look forward to the opportunity to assist you again soon. Customer Service Team

Hi Fazan,Thank you so much for the awesome review! 😁It's fantastic to hear that you had such a wonderful experience with our team, especially with Nipa and her team, and we can't thank you enough for recognising their hard work.It truly makes us proud and happy to receive such amazing feedback, and it's most certainly rewarding to know we've done a fabulous job in meeting your expectations.Thank you for your 10/10 rating and recommendation; it's greatly appreciated and means a lot to us too.Customer Service Team

Hi Matt,Thank you so much for your fabolous review! 😊We’ve loved hearing about your journey with us, especially with our Sales Associate, Karen It's wonderful to know that Karen was so helpful and supportive throughout your journey. We work hard to ensure the buying process is a smooth and enjoyable experience as possible, especially for first-time buyers which can be a daunting experience for some.We just know Karen will be delighted with your kind words too, so a huge thank you once again for your amazing feedback and recommendation.Most importantly it makes us happy to know you've had a 5-star experience with us.Many ThanksCustomer Service Team

Hi Olufemi,Thank you so much for your awesome review and kind words! 😊We're so happy to hear about your positive experience with our sales team. It's wonderful to know that you found them professional and helpful throughout the whole process. We very much appreciate your feedback and we’re sure the team will be delighted with your kind words too.Wishing you all the best in your new home, we hope you’ve settled in well and you love your new home just as much as we do.Many ThanksCustomer Service Team

Hi Joan, Thank you very much for your 5-star review! We're delighted to see you've rated your recent experience so highly, and it brings us joy to know our operative did an amazing job and that you're happy with the outcome. Our aim is to provide great service, and we love that we've achieved that for you. Thank you once again, and we look forward to assisting you again soon! 😊 Customer Service Team

Hi Fatma, Thank you so much for sharing your amazing thoughts with us! 😊 We're over the moon with your kind comments, and we love that you've had a positive experience with us. It means a lot that you’ve taken the time to let us know, and we look forward to helping you again. Thanks again! Customer Service Team

Hi Adeola, Thanks for your glowing 5 star review for Mo & Joe.We love hearing how they made such an impact on you by providing you with exceptional service, being on hand to answer any questions. We know how stressful buying a home can be, so we do all we can to reduce this, it certainly sounds like Mo & Joe did a fantastic job. You're right, they are a credit to us. Many Thanks Customer Service Team

Hi Leah, Thank you so much for leaving us a 5-star review! 😊 We're really happy to hear that your experience with us was so positive, and it brightens our day to know we were able to resolve your issue quickly and easily. Sharing your experience means a lot to us, and we look forward to helping you again in the future. Thanks again! Customer Service Team

Hi Wayne, Thank you so much for your 5-star review! 🙂 It's fantastic to hear that everything went perfectly for you and that the engineer delivered amazing service. Your feedback means so much to us, and we'll keep striving to deliver the same great experience. We hope we can help you again soon! Many thanks, Customer Service Team

Hi Janis, Thank you so much for leaving us a 4-star review! 🙂 We really value your feedback and are glad to hear that most things went well for you, although we're sorry about the mess that was left behind. We completely understand how disappointing that must have been and sincerely apologise for any inconvenience this caused. If you need any further help or assistance, please don’t hesitate to let us know. You’re more than welcome to reach out to our team anytime at contact@lqgroup.org.uk. We kindly ask that you use 'Trustpilot' as your email subject, and we'll do our utmost to help you in any way we can. Many thanks, Customer Service Team

Hi Carol, Thank you so much for taking the time to leave us a review. We're genuinely sorry to hear that your recent experience didn't meet your expectations, and we understand how disappointing this must have been for you. Our goal is always to provide excellent service and to make sure every customer feels valued, heard, and fully supported. Please know that your feedback is important to us, and we would really like the opportunity to fully understand what went wrong and explore ways to help. Please don’t hesitate to get in touch with our team - we're here to help in any way possible and will do our utmost for you. You can reach us by email at contact@lqgroup.org.uk, and we kindly ask that you use 'Trustpilot' as your email subject when reaching out to us. Thank you once again for your feedback, and we hope to hear from you soon! Customer Service Team

Hi Leanne, Thanks for leaving us a review with your concerns. We're really sorry to hear about the issues you're facing, it truly sounds like an incredibly tough situation, especially over the festive period. Your concern regarding hot water and heating is completely justified. We can understand the discomfort and inconvenience this is causing, especially with young children. We've noted your frustration with the missed visits. Please be assured that we take these matters seriously. We can see from our records that our team are already in touch with your regarding this matter. In the meantime, if you need to contact us please email contact@lqgroup.org.uk and use 'Trustpilot' as your subject header. We will do all we can to fix this as soon as possible. Many Thanks Customer Service Team

Hi Tom, Thank you for taking the time to leave us a review. We're genuinely sorry to hear about your dissatisfaction with the services provided. It's vital for us to ensure that we are meeting the expectations of our customers and it seems we may have missed the mark in this case. We'd like to reassure you that we are fully committed to investigating each and every point you've raised. Given the constraints of communication via this platform, it's hard for us to provide the assistance you need. Therefore, we kindly ask that you reach out to our dedicated team directly via contact@lqgroup.org.uk. Please make sure to use 'Trustpilot' in your subject header so that we can further discuss your concerns. We're keen to do everything we can to help resolve these issues, turn things around for you and hopefully, reinstall your faith in us. We look forward to hearing from you soon. Many Thanks Customer Service Team

Hi Joanne, Thank you so much for taking the time to share your feedback with us! 🙂 We're chuffed to hear that you found our advisor so supportive and accessible during your conversation. Providing friendly, straightforward assistance is always our top priority, and knowing that we made things smooth for you truly brings us joy. Your wonderful feedback means a lot to everyone here, and we look forward to assisting you again whenever you need us! Many thanks, Customer Service Team

Hi Agustin, Thank you for tsking the time to share your concerns and experience with us in your review. We sincerely apologise for any inconvenience that you have encountered with our service. We would like to let you know that your home is now managed by Metra living, but this doesn't mean we will leave you unsupported. We encourage and welcome you to contact us at contact@lqgroup.org.uk. Please use 'Trustpilot' as your subject header - this will allow your message to be easily identified and attended to by our dedictaed team. We are committed to addressing your issues and working towards a satisfactory resolution. Please don't hesitate to reach out! Many Thanks Customer Service Team

Hi Andy, We truly value your feedback and thank you for reaching out. We understand your concerns regarding the state of the areas, pending repairs and overall management issues. To assist you better and keep you informed, we'd really appreciate it if you could email our dedicated team at contact@lqgroup.org.uk with 'Trustpilot' as your subject header. We're confident we can work with you and make things better. Many Thanks Customer Service Team

Hi Yaz,Thank you so much for taking the time to leave us a review.We understand your frustration with the communication and handling of your energy bill issue. It's concerning to hear about the difficulties you've encountered with changing contact information and the lack of resolution from the team. We sincerely apologise for the stress and anxiety this has caused you.We're committed to improving our communication processes and ensuring that our residents have a positive experience. We very much appreciate you bringing this to our attention and will use your feedback to enhance our services.We encourage you to reach out to our customer service team directly so we can further investigate this matter and work towards a satisfactory resolution. To help us achieve this, we kindly invite you to email us at contact@lqgroup.org.uk and ensure 'Trustpilot' is mentioned in the subject line of your email too. It'll be our utmost pleasure to provide further advice and guidance with this matter.Many Thanks,Customer Service Team

Hi Syvie, Thank you for taking the time to leave us a review and share your concerns. We deeply regret to hear about the health issues you're facing and understand your concern about the unresolved housing matters. We want to reassure you that your situation has been noted and our team is currently looking into your case. We acknowledge that it has been a prolonged waiting period and sincerely apologise for any distress you may have experienced. We understand your frustration and want to assure you that we are not ignoring you, but actively working on resolving your issue. If you need us you can reach us directly via email at contact@lqgroup.org.uk, please use the word 'Trustpilot' as your subject header. This will help us to identify your case and address your needs as quickly as possible. Once again, we're truly sorry for the frustration and upset this has caused you. We value your patience as we work through this process.Many Thanks Customer Service Team

Hi Alison, Thank you so much for your 5-star review! We really appreciate you taking the time to share your recent experience with our operative, and it's fantastic to know you had such a positive experience. Providing a professional, friendly, and informative service is always our aim, and our operative has certainly mades us feel proud. We hope we can assist you again soon 🙂 Many thanks, Customer Service Team

Hi H, Thank you for taking the time to leave a review and share your thoughts and feelings. We deeply apologise for any issues you have encountered, knowing that our aim is not to cause you any stress. We understand your frustration and recognise the inconveniences you've been through. We kindly invite you to email us directly at contact@lqgroup.org.uk, using 'Trustpilot' as the subject header. We need your full name and address to look into this matter in more detail and offer our assistance.We assure you we are keen to resolve any issues you may have an greatly appreciate your patience during this time. Many Thanks Customer Service Team

Hi Dwight, Thank you so much for leaving us a review. We appreciate you sharing your concerns about the speed of repairs, and we understand how frustrating it can be when issues in your home aren’t resolved promptly. When repairs are initially reported to us, we assess the priority and raise them accordingly. However, we understand that things can change and issues may worsen. If this happens, please let us know so we can reassess the situation and provide the support you need. You’re welcome to contact us through any of your preferred channels or by emailing us at contact@lqgroup.org.uk. If you include 'Trustpilot' in the subject line of your email, that would be a great help to us. Thank you again for your feedback! Customer Serice Team

Hi Howie B, Thank you so much for taking the time to leave us a review. We sincerely apologise for your disappointing experience, and we're very sorry to hear that there’s still an unresolved issue. Please feel free to email the details to our team at contact@lqgroup.org.uk (with 'Trustpilot' in the subject line), and we’ll be more than happy to look into this for you. Many thanks! Customer Service Team