Trusted Agent profile · London
★★★★★
2,473 reviews across 2 platforms
29-35, West Ham Lane, London, E15 4PH
Part of LQ, see every office.
LQ's office in London, at 29-35, is rated 3.1 out of 5 across 2,473 reviews on two platforms, including 411 Google reviews rated 1.9.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotFast reply and problem resolved
Hi Chris, Thank you so much for leaving us a 5-star review! 😊 We're really glad you enjoyed your experience with our team's quick communication and effective assistance. Knowing that everything went smoothly for you makes us very happy, and we're pleased we could help you efficiently. Thanks again for your sharing your positive feedback! Customer Service Team
2/5
TrustpilotAppointment was booked without prior…
Appointment was booked without prior notice, I just received a test message that they are coming to the property....not happy with K&T service lately....most job are done hurriedly and there is always need to call L&Q again for the same issue
Hi Mariam,We welcome your review and we're most grateful to you for sharing your experience with K&T.We're extremely sorry to learn this is the kind of service you've received from them, and we apologise profusely for the inconvenience caused to you.We've certainly taken onboard your feedback Mariam, and we'll be sure to pass this information on as it helps our management team understand where our contractors could do better so hopefully the same issue won’t happen again.In the meantime, if there's anything more we can do for you, please do let us know by emailing us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) and we'll be sure to do our best to help.Many ThanksCustomer Service Team
5/5
TrustpilotThe process with L&Q
The process with L&Q has been quick and professional. A special mention to Azfarul, our lettings negotiator, who has patiently shown us around and answered all our questions - and made this happen! Thanks!
Hi Sunil,Thank you for your kind words and for taking the time to share your experience.We're delighted to hear that you found the process quick and professional, and Azfarul was so helpful in making this happen for you. We're proud of Azfarul for delivering an amazing service, and your wonderful review has certainly made us smile.Many thanks again for your feedback; it's truly appreciated! 🙂Customer Service Team
1/5
TrustpilotThe Worst L&Q Housing Association…
The Worst L&Q Housing Association Charity in England, The Management Team and Board of Directors with the Chief Director are all corrupted. They build new stock and the old stock they neglect not met and not maintained absolutely disgraceful. The Goverment should Investigate and close L&Q into administration. We should all demonstrate with a petition at Whitehall Downing Street. L&Q dose not care about the Tenants. The name once was called Beaver and emerged with anther Housing Association. The founder was a Priest who was corrupted. Please Investigate on Wikipedia.
Hi Majestic New World Order,Thank you for taking the time to share your thoughts and feelings with us, and we're truly saddened to read your comments.Firstly, we sincerely apologise if our service has failed to meet your expectations, but please be assured that we've taken onboard your feedback. It's naturally concerning for us to hear that you feel older properties are neglected. This certainly wouldn't be the case as all of our homes are equally important to us.We want you to know that we're here to help with any concerns you may have with your home, and we'd love to hear from you to offer further help and assistance.Please feel free to reach out to us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject), and we'll be sure to help with any worries or concerns wherever we can.Many Thanks,Customer Service Team
1/5
TrustpilotAppalling Service and Ignorant Management
I’m dealing with my first issue with L&Q and it’s been a nightmare. I’ve had a leak from a pipe, and their response has been nothing short of terrible. Despite emails going to managers, they either ignore them or are unable to take any meaningful action.The leak continues, dripping directly onto an electrical plug, which is a serious safety hazard. The lack of urgency and basic competence from this company is alarming. I will be reporting this further, as their service is completely unacceptable.
Hi Mateusz,Thank you for sharing your feedback with us. We're grateful for the opportunity to address your concerns.We're truly sorry to hear about the leak and the difficulties you have faced. Your safety is of utmost importance to us, and we understand your frustration with the whole situation.Providing excellent service to our residents is our top priority, and we apologise profusely if we have fallen short of your expectations.We're here to help and are eager to discuss this matter further with you. Please feel free to reach out to us directly at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) so that we can further investigate the situation and work towards a resolution.Many Thanks,Customer Service Team
1/5
TrustpilotESW1 certificate - impossible to obtain
We have been living in one of L&Q’s buildings for almost 5 years - and it’s exhausting dealing with L&Q.Trying to obtain the smallest service it is a nightmare every single time. L&Q causes us anxiety, stress and financial loss due to the services they don’t provide (but charge you for).We have been almost begging for the ESW1 certificate for over a month for the remortgaging purposes - they are playing us around and at today we still haven’t received it.We have sent several requests and complaints to every single channel available in L&Q - and they do not respond!
Hi Walter,Thank you so much for bringing your concerns to our attention, and we sincerely apologise for the delay in providing you with the information you're looking for.We certainly understand your dissatisfaction and the frustration this causes, and we're sorry for the inconvenience caused to you as well. It's disheartening to hear about the challenges you've faced in obtaining essential services. Please be assured that we value your feedback and will use it to improve our processes and communication.We can see you have an open enquiry with us, and we'll be sure to chase the team looking after this for you. Please kindly be patient with us whilst we do this for you, we're confident a resolution can be found.In the meantime, if there's anything else you would like our help with, please do let us know by emailing us here at lqdirect@lqgroup.org.uk and by ensuring 'Trustpilot' is mentioned in the subject line of your email too.Many Thanks,Customer Service Team
5/5
TrustpilotBest Housing association ever
Hi Lawrence, Thank you so much for your amazing feedback ☺️ Your short and sweet comments have brightened our day, and we love that you think we're the best! A massive thanks from all of us! Customer Service Team
1/5
TrustpilotWorst experience i m having it here…
Worst experience i m having it here after coming to this place regretting every single day as the service we are receiving after paying this much rent this is ridiculous you should shame on your self as you make us suffer like this i m 7 months pregnant every single time lifts gets out of service and i have to use the stairs i m living on 6th floor of something will happened to me literally i will file the case on your fraud company .🤬🤬🤬🤬😡😡😡😡
Hi Saloni,Thank you for your review and for bringing the issue with the lift to our attention.We're deeply saddened to hear that the lift recently went out of service and we understand the struggles that come with it.Upon further investigation, we can confirm that as soon as we were notified of the situation, we took immediate action and arranged for a lift engineer to attend on an emergency call out.We understand the disappointment and inconvenience this may have caused you, and we sincerely apologise for the upset. Please know that all lift breakdowns will always be treated as a priority.If there is anything else we can do for you, please don't hesitate to reach out. We are here to help. You can contact us through any of your preferred channels or by email at lqdirect@lqgroup.org.uk. If email is your preferred option, please can you kindly use 'Trustpilot' as your email subject.Many Thanks,Customer Service Team
5/5
TrustpilotGas safety is always important
Very good service - thank you
Hi David, Thank you so much for leaving us a 5-star review! 😊 It's fantastic to know your recent gas safety inspection went perfectly for you, and we're delighted you received the best possible service. It's always a pleasure to deliver amazing service, and we look forward to assisting you again. Many thanks! Customer Service Team
5/5
TrustpilotExcellent service friendly staff thank…
Excellent service friendly staff thank you
Hi Happy Hammer, Thank you so much for your amazing feedback! 😊 We're absolutely thrilled to hear your fantastic comments and so glad you had such a great experience with us. Thanks again for sharing, and we look forward to helping you again soon! Customer Service Team
5/5
TrustpilotExtreme Environmental
The operative from Extreme Environmental has been so great but until the kitchen units are removed he can't finish his work . This has to be done by a carpenter and this has delayed the work by Extreme Environmental. This infestation of mice has been ongoing since May 2023.
Hi Amanda,Thank you so much for your 5-star review!We're delighted to hear of your praises for Extreme Environmental and it makes us happy they're doing an amazing job for our residents.We're so sorry there's a delay with the kitchen units being removed and we offer our sincerest apology for any disappointment this is causing.We trust everything is in good hands and Extreme Environmental will return to complete the treatment but if you need further help from us, please do let us know and it'll be our pleasure to assist you.We have an amazing team here who can be reached by email at lqdirect@lqgroup.org.uk and we kindly request 'Trustpilot' is used as your email subject. We're here for you and you're more than welcome to reach out to us at any time.Many ThanksCustomer Service Team
1/5
TrustpilotAvoid at all costs
Avoid at all costs, it’s not worth the stress you will endure. Repair requests can take months to be acknowledged and then even longer to complete. I have an open complaint which I’ve had no response to since July despite regularly chasing. I now have to use my local councillor to ensure L&Q take accountability. Lifts go out of service for months on end, I live in a 10 storey block and we had no lifts for over a week. Poor workmanship on buildings, can hear your neighbours cough. Estate maintenance is non existent despite paying service charge. Flats and houses are riddled with mice but no action taken by L&Q to maintain the shrubbery. There have been huge fire concerns on the estate as many buildings were found to have over 100 failures on the fire risk assessment. No parking for residents and they use a parking company that uses sly tactics to ticket you, the parking enforcement is also over Christmas and new year so no chance of family round as the surrounding area is CPZ. I’ve never spoke to an adult on the phone before, the barely existent customer service is 18yr old college leavers who do nothing to help. AVOID AVOID AVOID
Hi CG,Thank you so much for your review and for sharing your thoughts and feelings with us.We're deeply sorry to learn there are several issues of concern to you, and we apologise profusely if we haven’t fulfilled your expectations.We always strive to offer great service to our residents, and we want more than anything for our residents to be happy with their home.We’re here to help, and we’re more than willing to discuss each of your concerns in more detail with you.To help us achieve this, we kindly invite you to reach out to us by email at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ as your email subject) where we’ll be more than happy to offer our help and assistance.Many Thanks,Customer Service Team
1/5
TrustpilotL&Q extreme awful repair service.
L&Q and their contractors are the most incompetent with lack of process to fix the waste pipe blockage, even though the waste water is upraising from the above flat. The contractors and L&Q are not bothered to get the issue resolve. Spend all day yesterday chasing L&Q to try and speak to supervisors for an update and the customer services adviser (Pamela) send email to various persons in the senior leadership team but no avail and no communication up till now.
Hi Olanks,Thank you so much for bringing this matter to our attention.We're truly sorry to hear about your dissatisfaction, and we completely understand why this situation is concerning for you. We also offer our apology for the delay in resolving this issue and for not meeting your service expectations.We would very much appreciate the chance to further investigate this matter and provide you with an update on how the repair is progressing.To assist us with this, we kindly ask you to email your details to us at lqdirect@lqgroup.org.uk (please mention 'Trustpilot' in the email subject) where one of our advisors will be more than happy to assist you.Many Thanks,Customer Service Team
1/5
TrustpilotMy home is full of damp
My home is full of damp. This will affect our healths.My cupboards are rotten with damp and coming off the walls in the kitchen. My bathroom is a mess it leaks and damp.Gap under floor boards and floor is so huge that mouse travel through. The house does not hold heat . Cowboy jobs only from LQ is a terrible service. Surveyors have come to my property telling am getting a new kitchen and bathroom and nothing every year. I have been living here for nearly 20 years and this house is rotting. Hackney council has given their properties new kitchen and bathrooms twice and nothing from LQ . Bad bad service .
Hi Natasha,Thank you for sharing your concerns with us. We truly understand your frustration and we sincerely apologise if our services have not met your expectations. We're also deeply sorry to hear about the issues you've been experiencing with your home, including damp, leaks, and the overall condition. We understand that we recently conducted a mould and damp assessment, and our Healthy Homes team has arranged for repairs to address these issues. If of course the problems persist after the repairs are completed, please don't hesitate to let us know so we can provide further assistance.We also acknowledge your dissatisfaction with your kitchen and bathroom. Typically, new component renewals are part of our yearly Planned Maintenance Programmes, and we use the information from the stock condition survey to help us decide which homes are most in need. We’re unfortunately unable to provide details on any future programmes but we're ready to assist with any repairs needed for your current kitchen and bathroom.With this in mind, by all means feel free to contact our dedicated team here with your concerns and we'll be sure to do our utmost for you. We're reachable by email at lqdirect@lqgroup.org.uk and we request 'Trustpilot' is used as your email subject on this occasion.Many Thanks,Customer Service Team
5/5
TrustpilotRecommended!!
Lettings negotiator Gemma and Tenancy progression coordinator Tina were very supportive for us and professional in terms of the letting process, so we could finally move into this great place.
Hi Young Han,Thank you very much for your fabolous 5-star review!We're so happy to hear that you had a positive experience with Gemma and Tina. We strive to provide our customers with a smooth and enjoyable lettings process, and it's great to know that they were able to help you find your new home. We're truly delighted with your kind words, and we wish you well as you continue to make your new home yours! 🙂Many ThanksCustomer Service Team
1/5
TrustpilotAvoid at all costs!!
Giving 1 star simply because I cannot leave 0.By far the worst 'landlords' ever. They do not care for tenants at all. They do not uphold any of their responsibilities as a landlord. They do not listen to or even acknowledge their tenants. You want to report a repair or issue? Don't bother. Honestly. You will be ignored. I've had no bathroom basin for 10 months, I have health issues and 2 dependents live with me (one under the age of 5).I've had multiple contractors submit reports to L&Q stating new windows and skylight are needed as the current ones are outdated and dangerous. They ignore these reports. My estate had no neighbourhood lead for 8 months, if you contacting to ask who we should be contacting, always a different name but none of them ever replied. The area manager.... I'm not sure she is aware how emails or telephones work as she never responds. Local MP contacted an employer even higher than area manager....she lied through her teeth to him saying there were leads visiting the estate. We pay a service charge for the upkeep of the 'Office'....an office none of the leads who have shown their face here were even aware of and is in fact used by a completely different company. Avoid these at all costs....even if you are desperate for housing. They will make your life a misery.
Hi Snow White,Thank you so much for taking the time to leave a review and for expressing your concerns with us.We’re extremely sorry to learn that there are several issues of concern for you, and we appreciate you bringing these to our attention.We’d love the opportunity to further assist you with each of your concerns and explore ways we can work with you to resolve them.To help us achieve this, we kindly invite you to email the details to us at lqdirect@lqgroup.org.uk. It would also be greatly appreciated if you could use ‘Trustpilot’ as your email subject on this occasion too.We value your feedback and will use it to improve our processes and ensure better communication and responsiveness in the future.Many Thanks,Customer Service Team
1/5
TrustpilotThe worst company ever (after British…
The worst company ever (after British Gas) stay away, They don’t reply to your emails or calls, they lie to you, yes!I was told I need to take this appointment for repairs that wasn’t convenient for me at all because there are none left or I will have to wait for end of inspection appointment (which was another 6 months and I was already waiting for that repair for 6 months!! Yes , that’s how long it took them to deal with it) then two days later after speaking to the manager and telling them I will report them suddenly loads of appointments available. Useless company and people that work for it, my 8 year old nephew would do a better job and that’s not just my opinion, higher percentage of one star than any others tells you something. I reported my last repair ( I still reported in my one year period) and they were trying to tell me it’s too late!! Because they left it too late with the builders!! Over a year living in the property my all repairs are still not done When you report them to housing omnibus they suddenly start working, (still not the best) I wonder why I can go on and on this L&Q don’t bother replying, not interested in your useless excuses , because that’s what you will give me STAY AWAY
Hi Patrycja,Thank you for taking the time to leave us a review and for sharing your experiences. We understand your frustration and disappointment with the service you've received, and we sincerely apologise that you've had such a difficult time. We're deeply concerned about the issues you've raised, including the delays in repairs, the lack of communication, and the challenges you've encountered with scheduling appointments. We want to assure you that we take all feedback seriously and are committed to improving our services. We would like to learn more about your specific concerns and understand the challenges you have faced. We therefore kindly invite you to email your details and concerns to us at lqdirect@lqgroup.org.uk where one of our helpful advisors will be happy to offer their support and guidance. When contacting us through this channel, we kindly request "Trustpilot" is used as your email subject.Feel free to reach out to us at any time and it'll be our pleasure to help 🙂Many ThanksCustomer Service Team
5/5
TrustpilotIt has been a very wonderful and…
It has been a very wonderful and positive experience with L&Q in their quest to provide us with a suitable and permanent home. Our encounter with L&Q was under one week and as luck will have it, we were invited for viewing and the rest is history because right that day we love the property, the condussiveness of the environment and more importantly the L&Q staffs that dealt with us from Toby, Margaret and Kat (Supported Housing Officers) for their immeasurable efforts and support in making our dream to come to reality. My wife and I value and appreciate them all. L&Q IS SECOND TO NONE 💯👍👍👍🙌🤝
Hi Ralph,Thank you so much for your awesome review and for sharing your positive experience with us.We're truly over the moon to hear that you've found a suitable and permanent home with our help. We're particularly delighted that you were impressed by the conduciveness of the environment and the efforts of our staff, Toby, Margaret, and Kat. Their dedication to providing excellent customer service is a testament to our commitment to making the whole process as smooth and positive as possible.It really has been delightful reading about your journey with us, and a huge thanks for your appreciation too.Wishing you and your wife all the best in your new home, we sincerely hope you've settled in well and here's to making happy memories 😊Many Thanks,Customer Service Team
1/5
TrustpilotI’m living in this house it’s like I’m…
I’m living in this house it’s like I’m waiting for my day because every single day I’ve said this is the last day of me. This house make me sick I’ve long list of medical condition but L&Q is the worst worse worst ever had in my life. I moved to this place 3years ago and I’m hard working with very few heath problems . This house has so many problems that I was reported my windows are rotting it’s very very + cold in my bedroom, my front door is very draft with gapes and wood work is cheap away. And It’s a group floor + it’s very cold I feel like ice cubes here, I always had to turn the electric blanket on turn on hitting on but it’s still cold I literally dying here. I was reported November2022 it’s been 2 years and no one can gave me an even date. Another problem regarding about damp, mould and lacking on that property still not fix yet since I was reported Agu 2022. Another problem I have only 2 Sockets in the kitchen that’s for the fridge and washing machine this is I don’t have for the other ones.I mean I’m not living free here, i paid for everything my bills my rent, I’m living in this damp flat and the smell here so disgusting. Now I had enough for this non of it has helped and the family need a new home.
Hi Susana,Thank you so much for your review and for sharing your concerns with us.We're saddened to learn of your frustration and the impact these issues are having on your well-being. We appreciate that you've experienced such difficulties in your home, especially after reporting them, and we're truly sorry for the inconvenience and discomfort you've endured.We want to assure you that we take all resident concerns seriously and we're committed to working with you to find a solution.Having investigated your worries further, we can see that work is in progress to assist you in resolving your concerns. Understandably, the whole process has been timely, and we sincerely apologise for the continued delay. However, please be assured that it isn't unusual for this to happen, especially with more complex cases like the one we're seeing here.Our team will continue working hard to achieve a resolution at their earliest opportunity, and we'll be sure to keep you updated on our progress as well.In the meantime, if you have any further questions or concerns, we'll be more than happy to assist you with these. Please do let us know by email at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) where we will gladly do our best for you.Many Thanks,Customer Service Team
5/5
TrustpilotGreat
Very straightforward gas engineer was
Hi Benice, Thank you so much for taking the time to share your recent experience with us. We're delighted to hear that everything went very well with the gas engineer. Your feedback is incredibly valuable and helps us recognise the great work our contractors are doing for our residents. Thanks again for sharing, and we look forward to assisting you again in the future! 🙂 Customer Service Team
3/5
TrustpilotFrustrated and disappointed at the…
Frustrated and disappointed at the moment. Another year of oh woops we made a mistake on the financial year, you Ower us another 25% for the foreseeable future, as there's an odd Monday in the year, don't you get a year in advance calenders ????? If I messed up my financial year will you pay for me, pfft definitely not, hope that financial wizz got the sack.and on top of thatNo hot water or hearing for the entire block for 2 days now, no word from estate management, everyone is just finding it out fir themselves and being told.
Hi Tracey,Thank you so much for your review.We strive to provide excellent service, so we're naturally saddened to hear about your dissatisfaction and the inconvenience you've experienced.Rest assured, we value your feedback, and it'll help us to further improve our processes. We're committed to addressing any issues and ensuring a positive experience for all residents.Having investigated the issue with the loss of heating and hot water, we're pleased to confirm that an emergency call is arranged with our contractor, and we're expecting an engineer to attend within 24 hours from when the call was arranged. We trust that this repair is progressing as it should, and our contractor will work hard to restore your heating and hot water as quickly as possible.In the meantime, we apologise for the disruption this causes, and if there's anything further we can do, please let us know, and it'll be our pleasure to help.Our dedicated team can be reached by email at lqdirect@lqgroup.org.uk, and we kindly request 'Trustpilot' is used as your email subject on this occasion.Many Thanks,Customer Service Team
5/5
TrustpilotThank you very much L&Q with supporting…
Thank you very much L&Q with supporting me to buy my home through shared ownership. Specials thanks to Tamika for your support and assistance throughout the process.
Hi Janet, We really appreciate your 5 star review and we're absolutely delighted to hear that you had such a good experience buying your home through shared ownership. It's our goal to provide the highest level of support to our customers, and it warms our hearts to know we were able to help you on your journey to home ownership. We'll make sure to pass your kind message onto Tamika, she'll be thrilled to hear that her assistance was appreciated and made a difference. Many Thanks Customer Service Team
1/5
TrustpilotBad communication and slow responses on urgent matters
Moving experience was not smooth at all. We had very poor communication coming from the agency, they could not let us know which move in date we will have. First, the gas certificate was not ready after two weeks since we first started the process of renting. Safety certificates should be a standard matter done when a property is out on the market. We were told they could not get in touch with the property manager, reason being our contract couldn’t be send. On our move in date, during the morning the agent mentioned furniture may be delayed and move in date was not defined (on ‘MOVING’ day ). This was extremely concerning and not considerate, we had to move out our past accommodation that day, we have rented a van for the moving, booked a day-off work to do so too. We finally got the contract at midday after dealing with issues as well from IT, we got the keys that day at 5pm. The furniture was being delivered as we arrived. After the first few days we have encountered several and concerning issues in the flat. There’s a leak coming from the roof in one of the bedrooms, the washing machine does not work, the lock of the main door was not working, to mention some.It has been extremely frustrating, stressful, time-consuming and disappointing process from day one. We have been very patient and understanding but sadly this has not been reciprocated by the agency.
Hi ICC,Thank you for sharing your journey with us.We sincerely apologise for the difficulties you encountered during your move-in experience. We understand how frustrating and stressful it can be when things don't go as planned, especially during such a significant event. We're truly sorry that the communication from our agency fell short of your expectations and that you experienced delays and issues with the property.We value your feedback and will use it to improve our processes and ensure that future customers have a smoother and more positive experience. We strive to provide excellent service and are committed to addressing any concerns that arise. We appreciate your patience and understanding, and we're also committed to learning from this experience to better serve our customers.We trust the repair issues inside the property are being addressed and you've informed us of these. If, of course, you need further help and assistance with the repairs, please do let us know, and it'll be our pleasure to help you.Our dedicated team can be reached by email at lqdirect@lqgroup.org.uk, and we kindly request 'Trustpilot' is used as your email subject too.We're here to help, and you're more than welcome to reach out to us anytime 🙂Many Thanks,Customer Service Team
1/5
TrustpilotAbsoloute terrible company to deal…
Absoloute terrible company to deal with!! I have 2 outstanding complaints with them with one now going to the ombudsman and the other awaiting escalation to stage 2. L&Q are completely incompetent of doing things correctly. There communication is non existent and you have to keep chasing them. My first complaint and for any works to be carried out has been outstanding since 03/01/2024. The complaint handlers are absolutely useless all they do is say they will contact people and get back to you with an update but they never do. They avoid escalating complaints with excuses. They send people out for appointments only for them to say they can't do the work as it needs to be done by another company leaving you to wait considerably longer for the works to be done. I have roof leaks coming through my bathroom and bedroom which has still not been fully resolved and the person dealing with this is just not responding to any emails or call backs. I was left without a hot water tank for 3 weeks while waiting to have plastering work done which is already wet from the outstanding roof leaks which should have been completed first. During the period of no hot water tank I had a leak down into my kitchen and had to report an emergency plumber and electrician. Electrician came and was very good, however the plumber never attended and we as tenants are meant to have faith in 24 hour EMERGENCY call outs!! Disgrace of a company. Those who are considering buying or renting from L&Q should save their sanity more than anything as this company only adds to depression and anxiety.
Hi Chris,Thank you for taking the time to leave us a review and for sharing your thoughts and feelings with us. We understand your frustration and disappointment with your experiences, and we sincerely apologise that you've had such a difficult time with our services. We're deeply concerned about the issues you have raised, including the delays in resolving your complaints, the lack of communication, and the difficulties you have encountered with repairs. We want to assure you that we take all feedback seriously and are committed to improving our services. We would like to learn more about your specific concerns and understand the challenges you have faced. We therefore kindly invite you to email your details and concerns to us at lqdirect@lqgroup.org.uk. One of our helpful advisors will be happy to offer their support and guidance. When contacting us through this channel, please can you kindly use "Trustpilot" as your email subject.Many ThanksCustomer Service Team
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