LQ London reviews

Hi Sheryl, Thank you so much for sharing your feedback with us. We’re truly sorry to hear about the difficulties you’ve experienced in reaching your Neighbourhood Housing Officer and the ongoing issues with repairs. We understand how frustrating and disappointing it must be to feel unheard and to have important updates pending for so long. We’d really appreciate the chance to learn more about your concerns and see how we can help resolve this for you. Please feel free to email our dedicated team at contact@lqgroup.org.uk, using 'Trustpilot' as your email subject. One of our advisors will do their best to assist you as soon as possible. Thank you again for bringing this to our attention. Customer Service Team

Hi Raymond,We appreciate you taking the time to leave us another review, and we're truly saddened to learn of your continued dissatisfaction with us.We honestly feel and understand your frustration when things like this happen, and we apologise profusely for the disappointment and inconvenience this is causing.Having investigated this matter further and upon checking our mailbox, it appears your email unfortunately hasn't reached us. We therefore can only kindly ask you to resend the information again for us to be able to assist you further.Just as a reminder, our email address to reach us is contact@lqgroup.org.uk, and we request 'Trustpilot' is used as your email subject on this occasion.Our apologies once again, and we hope to hear from you soon.Many Thanks,Customer Service Team

Hi Nikki,Thank you so much for sharing your experience with us, we truly appreciate your feedback.We understand the challenges you've faced during the recent refurbishment of your home, from the leaking pipe to the ongoing kitchen issues, and we sincerely apologise for the inconvenience and lack of communication you've encountered with us.Your feedback is so valuable to us, and we would like to investigate this matter further to better understand the situation and find ways to assist you.Please feel free to email us at contact@lqgroup.org.uk (with 'Trustpilot' as your email subject), and our team will be ready to help with your worries and concerns.Many Thanks,Customer Service Team

Hi Daniel, Thank you so much for your fabulous 5-star review! 😊 We're so pleased to hear that you experienced such thoughtful, polite, and considerate service. It truly makes our day to know that our staff’s supportive approach made such a positive impression on you. Your amazing feedback means so much to us, and we're always here to help whenever you need assistance in the future. Thank you once again! Customer Service Team

Hi Suzannah, Thank you so much for rating your recent experience with 4 stars! 🙂 We’re delighted to hear that you had a positive experience with your payment query and appreciate you recognising the promptness of the service you received from us. Your kind feedback is very reassuring for us, and we look forward to providing you with the same level of service again in the future. Many thanks! Customer Service Team

Hi Shakira,Thank you for taking the time to leave us a review and for sharing your feelings of dissatisfaction with us.We sincerely apologise if the service you’ve received hasn’t met your expectations, and we're deeply saddened with the continued delay in resolving your complaint.We would love to help and investigate the cause for this to happen, as we truly value and understand your dissatisfaction.To assist us in addressing this, could you please email the details to us at contact@lqgroup.org.uk (with 'Trustpilot' as your email subject) where our team here will gladly offer their assistance.Many Thanks,Customer Service Team

Hi Sarah,Thank you for your review and for sharing your experience with us. We're truly sorry to hear about your dissatisfaction and we understand your frustration with the ongoing issues in your shower room. It's completely understandable to be upset when a repair takes this long and it still isn't finished to your satisfaction, and we sincerely apologise for the inconvenience and for the delays you've experienced during this time.Whilst we understand your concerns about the shower tray, we believe the shower tray is still in a useable condition. However, we also acknowledge the issues with the leak and the mould forming on your ceiling and we would like to address these problems for you.To help us assist you better, please can you kindly email your details to us along with some photos of the problems you're experiencing. We will then be able to gather further advice and guidance for you.You can reach us at contact@lqgroup.org.uk, and please use "Trustpilot" as your email subject when contacting us.We look forward to hearing from you soon 🙂Many Thanks,Customer Service Team

Hi Thomas, Thank you so much for your 4-star review! 🙂 We're so grateful to you for sharing your positive experience with us, and it's great to know we were able to assist you in finding a more suitable appointment. It brings us joy to hear that you're happy with the service, and we look forward to helping you again with any future needs. Many thanks! Customer Service Team

Hi Kelvin,Thank you very much for your 5-star review about your viewing experience at Kew Bridge Rise 😊We're delighted to hear that Nicky was so helpful in explaining the shared ownership process to you. Buying a property for the first time can be an overwhelming experience, so it's lovely to know Nicky was able to provide clear and informative guidance.We just know Nicky will be most grateful for your amazing feedback too, and we honestly can't thank you enough for taking the time to share your experience with us.Many Thanks,Customer Service Team

Hi Mark,Thank you for taking the time to leave us another review.We're deeply saddened to learn of your continued dissatisfaction, and we apologise profusely for the continued delay with the outstanding repairs.We are concerned about the immersion heater issue and the electric shock you experienced, and we sincerely hope you're okay. Our contractor has already attended to look into this for you, and a further appointment has been arranged. We trust you are aware of this and have received the text confirmation of your appointment.Regarding the new boiler installation, we are actively chasing this and we hope to have positive news to share with you soon.In the meantime, feel free to contact us via email at contact@lqgroup.org.uk (with 'Trustpilot' as your email subject) if you have any further questions or concerns you would like to raise with us. Our team is here to help, and it would be great to hear from you. Many Thanks,Customer Service Team

Hi Mark,Thank you for sharing your review with us.We understand your frustration with the ongoing boiler situation, and we're truly sorry to hear about the extended wait for a replacement, especially after taking time off work for the installation.We apologise profusely for the inconvenience and the unexpected delay due to the asbestos check. However, with all major works a R&D survey is an essential part of our process prior to the works commencing, but we empathise with the disappointment it has caused you.We would very much like to follow up on the installation progress and to provide you with an update. To help us make it possible, we kindly invite you to email your details to us at contact@lqdirect.org.uk with 'Trustpilot' in the subject line, and one of our helpful advisors will be more than happy to assist you.Many Thanks,Customer Service Team

Hi Sharon,Thank you for leaving us a review and for bringing this matter to our attention.We truly understand your frustration with the delay in resolving your enquiry, and we're deeply sorry for the disappointment this has caused.We acknowledge the issues you've raised regarding service charges, including the lack of transparency and communication, and we understand the importance of clear and timely information. It saddens us to learn your experience has fallen short of these expectations, but we would like you to know that we're committed to improving our processes in this area.We can confirm your enquiry is in progress; however, we're aware of the delays you've encountered. We'll be sure to follow this up with the service charge officer looking after your enquiry and ensure contact is made with you.Our sincerest apologies once again Sharon, and please be assured we've certainly taken on board your feedback. In the meantime, if there's anything further we can do for you, feel free to email us here at contact@lqgroup.org.uk, and ensure 'Trustpilot' is mentioned in the subject line of your email too.Many Thanks,Customer Service Team

Hi That Girl,Thank you so much for leaving us a review.Although you’ve had a disappointing experience, we'd like you to know your comments and concerns are still important to us.We’re extremely sorry to learn there's been some thefts operating in the building, and we appreciate why this would be a worry for yourself and other residents too.We offer our sincere apology if you feel we haven't addressed the matter as you hoped for, and we apologise for the delayed response back to the police. Whilst all thefts would be a police matter we'd very much like to look into why there's a delay in the police receiving correspondence from us and to ensure appropriate action is taken to ensure a response is provided.To help us achieve this, please can you kindly email the details to us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) and we'll be sure to investigate this matter further for you.Many Thanks,Customer Service Team

Hi Mariam,We welcome your review and we're most grateful to you for sharing your experience with K&T.We're extremely sorry to learn this is the kind of service you've received from them, and we apologise profusely for the inconvenience caused to you.We've certainly taken onboard your feedback Mariam, and we'll be sure to pass this information on as it helps our management team understand where our contractors could do better so hopefully the same issue won’t happen again.In the meantime, if there's anything more we can do for you, please do let us know by emailing us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) and we'll be sure to do our best to help.Many ThanksCustomer Service Team

Hi Sunil,Thank you for your kind words and for taking the time to share your experience.We're delighted to hear that you found the process quick and professional, and Azfarul was so helpful in making this happen for you. We're proud of Azfarul for delivering an amazing service, and your wonderful review has certainly made us smile.Many thanks again for your feedback; it's truly appreciated! 🙂Customer Service Team

Hi Andi, Thank you so much for your fabulous review! ☺️ Your kind words really mean the world to us and have put a big smile on our faces. Knowing that you took the time to share your positive thoughts, makes all our hard work feel worthwhile - your heartfelt comments have truly brightened our day. Thanks again from all of us! Customer Service Team

Hi Majestic New World Order,Thank you for taking the time to share your thoughts and feelings with us, and we're truly saddened to read your comments.Firstly, we sincerely apologise if our service has failed to meet your expectations, but please be assured that we've taken onboard your feedback. It's naturally concerning for us to hear that you feel older properties are neglected. This certainly wouldn't be the case as all of our homes are equally important to us.We want you to know that we're here to help with any concerns you may have with your home, and we'd love to hear from you to offer further help and assistance.Please feel free to reach out to us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject), and we'll be sure to help with any worries or concerns wherever we can.Many Thanks,Customer Service Team

Hi Chris, Thank you so much for leaving us a 5-star review! 😊 We're really glad you enjoyed your experience with our team's quick communication and effective assistance. Knowing that everything went smoothly for you makes us very happy, and we're pleased we could help you efficiently. Thanks again for your sharing your positive feedback! Customer Service Team

Hi Mateusz,Thank you for sharing your feedback with us. We're grateful for the opportunity to address your concerns.We're truly sorry to hear about the leak and the difficulties you have faced. Your safety is of utmost importance to us, and we understand your frustration with the whole situation.Providing excellent service to our residents is our top priority, and we apologise profusely if we have fallen short of your expectations.We're here to help and are eager to discuss this matter further with you. Please feel free to reach out to us directly at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) so that we can further investigate the situation and work towards a resolution.Many Thanks,Customer Service Team

Hi Walter,Thank you so much for bringing your concerns to our attention, and we sincerely apologise for the delay in providing you with the information you're looking for.We certainly understand your dissatisfaction and the frustration this causes, and we're sorry for the inconvenience caused to you as well. It's disheartening to hear about the challenges you've faced in obtaining essential services. Please be assured that we value your feedback and will use it to improve our processes and communication.We can see you have an open enquiry with us, and we'll be sure to chase the team looking after this for you. Please kindly be patient with us whilst we do this for you, we're confident a resolution can be found.In the meantime, if there's anything else you would like our help with, please do let us know by emailing us here at lqdirect@lqgroup.org.uk and by ensuring 'Trustpilot' is mentioned in the subject line of your email too.Many Thanks,Customer Service Team

Hi Saloni,Thank you for your review and for bringing the issue with the lift to our attention.We're deeply saddened to hear that the lift recently went out of service and we understand the struggles that come with it.Upon further investigation, we can confirm that as soon as we were notified of the situation, we took immediate action and arranged for a lift engineer to attend on an emergency call out.We understand the disappointment and inconvenience this may have caused you, and we sincerely apologise for the upset. Please know that all lift breakdowns will always be treated as a priority.If there is anything else we can do for you, please don't hesitate to reach out. We are here to help. You can contact us through any of your preferred channels or by email at lqdirect@lqgroup.org.uk. If email is your preferred option, please can you kindly use 'Trustpilot' as your email subject.Many Thanks,Customer Service Team

Hi Amanda,Thank you so much for your 5-star review!We're delighted to hear of your praises for Extreme Environmental and it makes us happy they're doing an amazing job for our residents.We're so sorry there's a delay with the kitchen units being removed and we offer our sincerest apology for any disappointment this is causing.We trust everything is in good hands and Extreme Environmental will return to complete the treatment but if you need further help from us, please do let us know and it'll be our pleasure to assist you.We have an amazing team here who can be reached by email at lqdirect@lqgroup.org.uk and we kindly request 'Trustpilot' is used as your email subject. We're here for you and you're more than welcome to reach out to us at any time.Many ThanksCustomer Service Team

Hi CG,Thank you so much for your review and for sharing your thoughts and feelings with us.We're deeply sorry to learn there are several issues of concern to you, and we apologise profusely if we haven’t fulfilled your expectations.We always strive to offer great service to our residents, and we want more than anything for our residents to be happy with their home.We’re here to help, and we’re more than willing to discuss each of your concerns in more detail with you.To help us achieve this, we kindly invite you to reach out to us by email at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ as your email subject) where we’ll be more than happy to offer our help and assistance.Many Thanks,Customer Service Team