Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotIF YOU Can Avoid and don’t allow contractors in unless insurance information is provided
I cannot put no stars so unfortunately have to put one down.L&q have avoided my condensation and mold in dormer roof- in 4+ years no one has been to inspect.L&q ignored vulnerable and health concerns in tenants.Latest UNBELIEVABLE issue-A contractor for L&q K&t heating fitted a boiler last June/july-Just had new flooring installed and months later after heating was on a leak from condensation pipe was leaking under my flooring (behind a kitchen unit)- 9 months later and L&q is avoiding the situation and no one is giving me any idea of who to pursue legal -SO BE WARNED IF YOU Get any damage to your property- L&q and contractor don’t want to know- we are told to take out contents insurance but leaks like this are under building insurance.L&q have a code of conduct which clearly states a contractor must reimburse any damage cause or they will get there contract rejected- K&t heating still work for L&q-Only £2500 out of pocket- had to get a loan to replace the floor due to walking injury.You will see a response from L&q staff members- totally ignored this as the CEO of L&q is aware and chooses to do nothing at all.Update-Quickest response from L&q - guest what it wasn’t to me but replying to trust pilot- L&q doesn’t have a special team to help at all- I informed the ceo and numerous staff members- who all choose to ignore me- contact me if want real facts and evidence-Look up L&q pays out £142 million in compensation- this will explain everything to you- I believe anyone who works for them must have no feelings towards other people-
Pete · 5 September 2024
Agent replied · 23 October 2024
Hi Pete,We've certainly taken onboard your comments and we're truly saddened to hear you feel this way. Feedbacks help us understand where we're going wrong and work on improving our services. We have a dedicated team here that can help and advice. Please email us at lqdirect@lqgroup.org.uk and would be great if you can use 'Trustpilot' as the subject header and our team will do their utmost for you. Many Thanks Customer Service Team
★★★★★ 5/5
TrustpilotThe person I spoke with understood my…
The person I spoke with understood my problem and let me know what and when the problem could be resolved.
Angelo · 4 June 2026
Agent replied · 5 June 2026
Hi Angelo,
Thank you so much for your 5-star review! 😊
We're delighted to hear that our customer service advisor was understanding of your situation and provided a clear resolution. Delivering a seamless service is very important to us, and it makes us proud to know we achieved that for you.
It’s our pleasure to help, and we look forward to assisting you again in the future.
Many thanks!
Customer Service Team
★★★★★ 5/5
TrustpilotLovely and affordable homes next to the heart of Acton
I had a wonderful experience today, during my viewing of a one bed in the Western Circus development. Nicki was incredibly thorough and informative! So much that me and my partner have definitely decided to go for the property.Toni/Cicily
Tony · 2 May 2024
Agent replied · 11 June 2024
Hi Tony,Thank you very much for your amazing review!😊We've enjoyed reading your review and we're so pleased you've found your new home with us too. Exciting times are ahead, and we sincerely hope the rest of your journey goes very well for you both.It's with pleasure to hear of your wonderful experience with Nicki and it certainly makes us proud to know she’s doing a fantastic job to ensure our customers have the best possible experience too, so once again a huge thank you for sharing this with us.Many ThanksCustomer Service Team
★★★★★ 5/5
TrustpilotHuge Thank you !
Great Company to Purchase property as first buyer. Sales team very helpful, proactive and supportive from start to finish. Thank you Tia B at the Chain.
Amir · 3 December 2024
Agent replied · 26 December 2024
Hi Amir & Wafa,Thank you so much for taking the time to leave us a fabulous review! 😊It's wonderful to know that our sales team provided the support and guidance you needed as a first-time buyer. We appreciate your kind words and recognition of Tia's contributions as well.We sincerely hope you love your new home as much as we do, and wish you many years of happiness too.Many thanks again for sharing this with us. Your feedback is greatly appreciated!Customer Service Team
★★★★★ 1/5
TrustpilotWorst landlord in Britain
They never carry out the repairs they say they will do. I have waited 6 months for new loft insulation to stop the black mould. The heaters are so old they were in Noah's Ark. Our intercom system is so old it's been condemned, it's supposed to be a lifeline, I just hope I never need it.Given the choice I would never have moved into an L & Q property if I knew then what I know now!
Mr · 30 September 2024
Agent replied · 23 October 2024
Hi David,Thank you for leaving us a review and for bringing your concerns to our attention.Your feedback is valuable to us, and we're extremely sorry to hear about the issues you've experienced with your home.We would very much love to further look into your concerns and to see what else we can do to help put right what may have gone wrong.To assist us in this process, we kindly invite you to email us at lqdirect@lqgroup.org.uk (with 'Trustpilot' in the subject line). We're here to help and support you wherever we can, and we hope to hear from you soon 😊Many ThanksCustomer Service Team
★★★★★ 2/5
Trustpilotlength of time the repair took from…unsure
The length of time the repair took from reporting to the repair being carried out was ridiculous the repair was except however no shower for approximately 14 days when the temperature was on average 28 then being told that L&Q recommend a FLANNEL and the system constantly leaking put a BUCKET under it so rude as to be funny RECOMMEND A FLANNEL however the person I spoke to who organised both repairs for the same day where both involved a plumber more than the building manager could achieve although probably just forgot
Steve · 29 August 2024
Agent replied · 30 August 2024
Hi Steve,We welcome your feedback, and we thank you for taking the time to let us know of your experience with us.We certainly feel and understand your frustration with the length of time it took to complete the repair. It's certainly not ideal to be without a shower for an extended period, especially in the recent warm weather we've had, and we apologise profusely if our service fell short of your expectations on this occasion.Rest assured we've taken onboard your feedback, and we'll use it to help us work towards improving our repair processes. We value the service we deliver and we aim to provide an efficient service, but we realise from time to time this doesn’t always happen.If of course there's anything further we can do for you, please let us know by emailing us here at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) and we’ll be sure to do our best for you.Many ThanksCustomer Service Team
★★★★★ 5/5
GoogleGoing through the lengthy L&Q process was made noticeably smoother thanks to Zakiya and Natasha. Their expertise was evident, but what truly made a difference was their kind and personal approach. In moments where things felt a bit overwhelming, Zakiya was there with clarity and reassurance. It's one thing to be good at what you do, but Zakiya and Natasha go a step further by truly caring about those she works with. We're grateful for her support and glad to have had her by our side.
Victor · 13 October 2023
★★★★★ 1/5
GoogleNever rent from this agency, it will be the worst decision you will make in a long time. They are unprofessional, uncoordinated and will always blame every problem on you. They do not answer their emails and do not pick up the phone. If you manage to get through to them, they will just keep delaying by asking questions you have already given an answer to in your previous emails or over the phone. Problems will only pile up if you choose this agency.
Simona Greckaite was our property manager and we wish good luck to anyone who will have her as a property manager - she will not care about you, she will not listen to you and she certainly will take a very long time to get back to you but will contact you with no delay whenever she needs something (but still won't answer your email).
Overall: worse than horrible experience (they don't even deserve 1 star)
Luc · 13 October 2023
★★★★★ 1/5
TrustpilotCeiling cracked was filled in but…
Ceiling cracked was filled in but painting the ceiling wasn't done properly after finishing doing the cracks he only painted over it but not the whole ceiling it's left with more patches and different colours on the ceiling and l&q refused painting the whole ceiling like they used to especially when the damaged cracks wasn't my fault I'm a disabled person and I can't do the painting myself. The person who did the job left the masking tape still up on the wall and he sanded the ceiling over my clean clothes and didn't cover the clothes when he started the job and didn't even ask me if I can move it across the other side. It was a discussing job that was done. I asked customer service if she can give me the supervisor name so I can speak to him and explain what happened but she refused to her name is lauren and she was very ignorant she shouldn't be working as a customer service agent . I never had this problem before because when I reported a structural damage l&q used to complete the job properly and paint the whole ceiling or walls I know this for a fact because I had this done not so long ago
Mona · 28 August 2024
Agent replied · 29 August 2024
Hi Mona,Thank you so much for taking time to leave us a review and for sharing your recent repair with us.We understand your frustration with the recent repair work, and it certainly sounds like your experience fell short of your expectations to which we sincerely apologise for the disappointment this has caused you.Unfortunately, as per our policy and procedures, any decorating works needed to your home following damages caused by no fault of your own, is to make good the affected area only by using the nearest colour paint to the existing paint. Sadly, full redecorating of the ceiling would be our residents responsibility to carry out as and when needed. We understand this may cause further disappointment and we're truly sorry if this wasn't explained to you at the time of arranging the works. We'll be sure to note your experience as negative feedback for you, as it helps us to understand when things don’t go so well and where we could do better.We also truly feel and sympathise with you for the difficulties in conducting the works yourself. However, it may be worthwhile contacting your local authority as they quite often have a handyperson service to help in situations like this.In the meantime, if you have any further questions, please let us know and we'll be more than happy to help you with these. Contact with us is welcome through any of your preferred channels or by email at lqdirect@lqgroup.org.uk.Our sincere apologies once again for the misunderstanding with the repair and for the disappointing experience you encountered with us on this occasion.Many ThanksCustomer Service Team
★★★★★ 1/5
TrustpilotI have a friend who is staying in an…
I have a friend who is staying in an L&Q property at the moment and they broke up with there partner in December 2023 and inhe was the main tenant and he gave up his tenancy in MarchMy friend is being threatened with eviction through no fault of there own and they have nowhere else to goMy friend offered to pay them rent if they would remain in there property and they refused I mean oh my lordas a result of what L&Q are doing here mt friend has been in hospital several times due to anxiety and L&Q is to blaim for this tenant or not if someone offers to pay the rent they should be allowed to stay
Brittany · 28 August 2024
Agent replied · 30 August 2024
Hi Brittany,Thank you for sharing your review with us. We appreciate you bringing your concerns to our attention.We understand how challenging and stressful this situation must be for your friend, and we sincerely apologise if we haven't provided the help and support you both expected.To assist further, it's important we kindly ask your friend to reach out to us directly by emailing lqdirect@lqgroup.org.uk (with 'Trustpilot' in the subject line) so we can delve deeper into the matter and offer assistance.Many ThanksCustomer Service Team
★★★★★ 1/5
TrustpilotDisrepair horror - L&Q breaks the lease
If you buy your flat from L&Q, do not rely on them to do any repairs, or to honour their obligations. On 27 August 2024, L&Q's Home Owners Team refused to comply with the lease they'd signed with me. The lease clearly states at clause 5(3)(a) that L&Q are responsible for repairing windows, except for glass. No other ifs or buts.But when I called them on 27 August 2024 to report a broken window frame, they denied responsibility. They simply ignore the signed lease and say that they can do whatever their "policy" tells them.Even worse, they claim not to have a copy of the lease on their system. I emailed them a copy of the lease on the same day, to no avail. The Home Owners Team claim not to have access to any email address, so they cannot see the copy lease I sent to their repairs team. And the Repairs team did not acknowledge my email and did not answer my phone calls. I called their Repairs Team twice on 27 August and spent over 1 hour and 10 minutes in their queue, but was unable to reach them.When I ask to speak to the manager at Home Owners Team, I get informed that their "seniors" refuse to speak to customers. They put me on hold, then disconnected me. They did not get back to me.If I could, I would give them minus 5 for this truly appalling, incompetent and dishonest service.
Ned · 27 August 2024
Agent replied · 13 June 2024
Hi Ned,Thank you for taking the time to share your feedback with us.We truly understand your frustrations and we sincerely apologise for the difficulties you've encountered. It's disheartening to hear about the issues you've faced with repairs and lease obligations. Providing exceptional service to all our residents is a top priority, and we're dedicated to upholding the terms of our leases.Your feedback is invaluable to us, and we are committed to investigating the situation further. We want to ensure that any discrepancies are addressed promptly and that our residents receive the necessary support.In terms of homeowner repairs for windows in flats, we're responsible for the window frame that's attached to the main building structure. Repairs to other parts of the window, unfortunately fall outside our repair responsibilities, but we'll be sure to obtain further clarification inline with the terms and conditions of your lease.We also apologise for any delay in responding to your email. We aim to reply within 5 working days, but during busy periods, such as the current one, there may be slight delays.To assist you further, please email your enquiry along with your full address details to lqdirect@lqgroup.org.uk. Please kindly use 'Trustpilot' as the email subject to help us identify your query efficiently too.Many Thanks,Customer Service Team
★★★★★ 4/5
TrustpilotThe plumber went out his way to make…
The plumber went out his way to make sure i had a functioning toilet although the organisation didnt thing that .. they wanted to book the appointment for next year January .. i have a old high level toilet which i had to fill up with water by buckets and explained if i slipped when doing it who would be liable then everything changed reason why the plumber attended on an emergency visit
Richard · 12 December 2024
Agent replied · 26 December 2024
Hi Richard, Thanks so much for your 4 star review. We're so pleased to hear that our plumber was able to provide you with the high quality service we strive to maintain. Your satisfaction is our priority, hence we're thrilled that we were able to provide a emergency plumbing service for you. It's great that our plumber went above and beyond to resolve this issue for you promptly and once again, thank you for leaving feedback for us. Many Thanks Customer Service Team
★★★★★ 5/5
TrustpilotShower
The service was quick the guys who came out was called Naz from the boiler service, as I thought the problem had something to do with the boiler, he was quick at recognizing the problem and was very knowledgeable and put me at ease on the situation as I have a younger daughter, although the problem wasn't anything to do with the boiler.I needed to wait for the actual problem to be sorted it was only a short amount of time, when the guy arrived ( didn't catch his name) he was very quick at knowing what the problem was and the job was done within 1hr of his arrival time, this was including going out and getting the part for the repair. The text updates are great too.
Miss · 27 August 2024
Agent replied · 29 August 2024
Hi Sophia,Thank you for your fantastic and thorough review! 😊We're delighted to hear that you were impressed with the prompt and expert service provided by our gas engineer. Ensuring efficiency and reliability is our top priority, and we are thrilled to have met your expectations.We understand that unexpected home repairs can be stressful, especially with a young daughter, and we are glad that the issue was resolved to your satisfaction. It's great to hear that our text updates were helpful in keeping you informed throughout the process too.Thank you once again, Sophia! Your feedback is truly valued.Customer Service Team
★★★★★ 4/5
TrustpilotRenting for the first time in London
Helped by TinaRenting for the first time in London, I was not sure how confusing the process would be. However, L&Q provided excellent and quick support with everything. The only issue was that the SRP Inventories person did not explain everything clearly as he was in a rush; he just handed over the key and left without explaining how to use the heating/cooling switch in the apartment. As a result, I had to figure it out myself. Other than that, everything else was good.
Shivam · 24 August 2024
Agent replied · 23 August 2024
Hi Shivam, Thanks for your positive 4 star review of the service you received from us! We're thrilled to hear that your experience with us was excellent and that Tina was so helpful and supportive. We apologise for the confusion with SRP Inventories and the lack of explanation regarding the heating and cooling system. Your feedback is invaluable, and we will address this to ensure better communication in the future. We hope you're settling in well to your new home and if you have any further questions or need assistance, please don't hesitate to reach out. We're always happy to help! Many Thanks Customer Service Team
★★★★★ 5/5
TrustpilotThey’ve made the whole process stress…
They’ve made the whole process stress free and Karen has been nothing but amazing!! Also, the lady doing our financial assessment -Zoe was fantastic too!
Joanna · 9 December 2024
Agent replied · 26 December 2024
Hi Joanna, We're truly delighted to read your 5 star review! It's wonderful to hear that the process has been stress-free and that our team members, Karen and Zoe, provided such great service. We will share your comments with Karen and Zoe as they will be happy to learn of your high praise of the service you received. Thank you! 😊Many Thanks Customer Service Team
★★★★★ 1/5
TrustpilotI have to leave this review as I feel…
I have to leave this review as I feel I'm talking to a brick wall when it comes to l&qFew months ago I report a gut going though our storage bins which I find disgusting and unreasonable due to the fact way people are stealing people identity or it could be a drug drop of point same guy comes about 3 times aday searching and NO ONE IS LISTENING to residents concerns. L&Q manchester
Freedom · 25 November 2024
Agent replied · 23 August 2024
Hi Freedom Spirit,Thank you so much for taking the time to leave us another review.We’re deeply sorry to hear you’re dissatisfied with the outcome of your complaint, and you feel the need to address this matter further with Environmental Health.Furthermore, we’re saddened how this issue is having an impact on you, and we sincerely apologise if we’ve failed to provide you with the help and support you hoped to receive from us.We’d love to be able to look into this matter further and how we can offer additional help and assistance.Please can you kindly email your details to us, along with your complaint reference and we’ll be sure to do our best to help. Our email address is lqdirect@lqgroup.org.uk and it’ll be most helpful if ‘Trustpilot’ is mentioned in the subject line of your email too.Many ThanksCustomer Service Team
★★★★★ 3/5
TrustpilotThe engineer that came was very professional but didn’t do everything that he was supposed to
The engineer that came was very professional and I thought he did a good job but when the supervisor came to check the work he did,he asked me if the engineer checked the heating filter, I told him that he didn’t and he said it should of been checked and cleaned,I asked him if he can do it, he said he wasn’t qualified to check or clean it, and didn’t advise me on what was going to happen
George · 24 September 2024
Agent replied · 23 October 2024
Hi George,Thank you for sharing your experience with us.We're sorry to hear about what happened and we truly understand your frustration with the inconsistency in the service provided.Customer satisfaction is important to us, and we'll use your feedback to improve our communication and ensure the engineers are better equipped to address all aspects of the service.We would like to make things right for you and address what went wrong on this occasion. If you haven't already been in touch with us, we'd love to hear from you.Please feel free to email the details to us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject), and one of our helpful advisors will be happy to assist you further with this matter.Many Thanks,Customer Service Team
★★★★★ 1/5
TrustpilotI wanted to write a positive review for…
I wanted to write a positive review for one member of staff. That works on the Facebook messenger, FEHIM he corresponds and asks questions and gets all information however, his hands are clearly tied on what happens after he raises jobs or forwards complaints. Fehim I’m happy to give 4 stars. L&Q have failed to correspond with me regarding a stage two complaint which I was told I would be contacted last month. They have shown a breach of GDPR and tried to make excuse however there is evidence. In light of some of these “nice” reviews they gotta be paying people for it OR it’s people from those nice properties they charge people an arm and a leg for but forgot the blocks and homes they acquired to be greedy! Haha we had a nice home too when we got a l&q property, repairs were great, service amazing, then eventually you get forgotten. Clearly service went out the window, L&Q leave people in rat infested homes, no double glazing after 20 years, stairs that will fall through at any minute. And still ignore you.
Cadda · 20 August 2024
Agent replied · 23 August 2024
Hi Cadda,Thank you so much for taking the time to leave us a review.We’re over the moon to hear you receive such amazing service from Fehim in our social media team. He truly is a great asset to us, and we’re delighted you always have a 4-star experience and we’ll be sure to share your recognition with Fehim for you.It sounds like you've had a frustrating experience with our customer service, particularly regarding your stage two complain, and we understand your concerns about the lack of communication and the potential breach of GDPR. We always strive to provide excellent service to all our customers and residents, and it's disappointing to hear that your experience hasn't met your expectations. We certainly take your feedback seriously and will use it to further improve our processes and communication.In the meantime, if there’s anything we can possibly do to help we’d very much love to hear from you to make it possible. You’re more than welcome to email our dedicated team here with any concerns and one of our helpful advisors will do their utmost to help. We’re reachable at lqdirect@lqgroup.org.uk and we kindly request ‘Trustpilot’ is mentioned as your email subject on this occasion.Many ThanksCustomer Service Team
★★★★★ 5/5
TrustpilotI live in a block of eight flats and we…
I live in a block of eight flats and we have had two housing officers that really did not get things doneWe now have a housing officer called travera who actually has listened to us and has been pro active on sorting out things she also takes the time when on the estate to check on us and updates us on what’s going onShe is also currently sorting out when we will be getting our new windows We all think 4 years to wait since being measured for them is a long time to wait for them You have a great housing officer in Trevera she is a fantastic communicator Thanking youMarion Evans
Marion · 20 August 2024
Agent replied · 23 August 2024
Hi Marion,Thank you so much for leaving us a 5-star review! 😊We appreciate you recognising the dedication and hard work of our housing officer and it's wonderful to hear that you've had a positive experience.We understand that waiting for new windows can be frustrating, and we are working diligently to ensure those properties that have been selected for a component renewal will have them installed as soon as possible. Unfortunately, all major works or works that are on one of our Planned Maintenance Programmes is sadly a lengthy process. Once the property is surveyed, we use the information from the survey to determine those properties that are most in need, and it also helps us to plan for any future works.We hope this extra information helps and a huge thank you once again for your kind words. Your feedback is greatly appreciated and we’re most grateful to you for sharing this with us too.Customer Service Team
★★★★★ 4/5
TrustpilotThe email response was timely and Nipa…
The email response was timely and Nipa was very helpful with communication and informing me regarding the next steps on the application. Grateful for her guidance.
Tobi · 22 November 2024
Agent replied · 22 November 2024
Hi Tobi,Thank you so much for your 4-star review!It's great to hear that you've had the best possible experience with Nipa. She truly is a great asset to the team, and we love how much you appreciate her helpfulness and guidance.We're sure Nipa will be over the moon with your kind words too, so we really do appreciate you taking the time to share your experience with us.Many thanks again, Tobi! Feel free to reach out to us if there's anything else we can do for you 😊Customer Service Team
★★★★★ 1/5
TrustpilotMy experience with the LQ London Living…
My experience with the LQ London Living Rent Scheme was disappointing. The application process was complicated and plagued by technical issues. Overall, the scheme failed to provide the affordable and decent housing it promised. Not recommended.
Pippa · 11 June 2024
Agent replied · 13 June 2024
Hi Pippa,Thank you so much for taking time in sharing your thoughts with us.We're very sorry to learn our London Living Rent scheme was a disappointing experience for you but we've certainly taken onboard your feedback as it helps us to understand where potential improvements could be made, so we really do appreciate your feedback.In the meantime, if you have any further questions, please do let us know and it'll be our pleasure to help you with these.You're more than welcome to contact our dedicated team here at lqdirect@lqgroup.org.uk and we kindly request 'Trustpilot' is used as your email subject when contacting us on this occasion.Many ThanksCustomer Service Team
★★★★★ 5/5
TrustpilotLeslie was Extremely helpful and he has…
Leslie was Extremely helpful and he has been to the property before, but other jobs and each time has been excellent. We really appreciate having Leslie come to the house.
Kelly · 20 September 2024
Agent replied · 23 October 2024
Hi Kelly,Thank you so much for your awesome review! 🙂It's great to hear that you've had a positive experience with Leslie, and we love how he always delivers excellent service. Leslie is certainly a great asset to us, and it makes us super proud to know he's doing a wonderful job for our residents too.We're looking forward to helping you again, so feel free to let us know if there's anything else we can assist you with.Many Thanks,Customer Service Team
★★★★★ 5/5
TrustpilotOverall a great experience
The site itself is already fantastic, the houses are a great spec and in a great location. Once completed will be a wonderful place to live. The whole process of buying has been made efficient and easy by the sales advisor Emily. Emily and her collegues made the process smooth and efficient. Communication was great and we could reach the team to discuss anything we needed quickly.The site team have also been exemplary. We used a professional snagger to assess the build and any issues. The site team had everything on the report resolved with a couple weeks.Simply a great experience and a fantastic place to live.
Jon · 14 August 2024
Agent replied · 23 August 2024
Hi Jon,Thank you so much for the 5 star review 😊 It's great to read you received an excellent service and this certainly makes us really happy. We would like to give our member of staff some recognition therefore, if you know the full name of the person, please email us their full name at lqdirect@lqgroup.org.uk and also include 'Trustpilot' in the subject line. We have a dedicated team that can help forward this lovely review to the manager of the member of staff. Many Thanks Customer Service Team
★★★★★ 1/5
TrustpilotAttacked transgeder tenant who is beimg…
Attacked transgeder tenant who is beimg psychologically tormented by other residents. At risk of serious attack, ruined mh health living here. I would not been allowed nhs surgery for my physical health because doctors deemed my living conditiobs too unsafe. L&Q did nothing to help. A month after attack I got one call telling me they would call me next week - never did. The person who did it to me should be evicted 9n the spot. What is this? Abuse of voulnerable! How dare you?!
Agata · 10 August 2024
Agent replied · 23 August 2024
Hi Agata,Thank you for taking the time to leave us a review and for raising your concerns with us here.We’re deeply sorry to hear about your experience with another resident, we certainly sympathise with you, and we can imagine this would be an upsetting experience for you too. It's unacceptable that you've been subjected to such treatment, we take all reports of harassment and violence seriously and we apologise profusely if we’ve failed to provide you with the help and support you hoped to receive from us. We encourage you to reach out to us directly so we can further discuss this matter in more detail with you. If you’re not already in touch with us, you’re more than welcome to email your details and concerns to lqdirect@lqgroup.org.uk (with ‘Trustpilot’ as your email subject) where it’ll be our pleasure to arrange for a dedicated staff member to contact you.Many ThanksCustomer Service Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
