LQ London reviews

★★★★★ 1/5

Trustpilot

My experience with the LQ London Living…

My experience with the LQ London Living Rent Scheme was disappointing. The application process was complicated and plagued by technical issues. Overall, the scheme failed to provide the affordable and decent housing it promised. Not recommended.

Pippa · 11 June 2024

★★★★★ 5/5

Trustpilot

Leslie was Extremely helpful and he has…

Leslie was Extremely helpful and he has been to the property before, but other jobs and each time has been excellent. We really appreciate having Leslie come to the house.

Kelly · 20 September 2024

★★★★★ 5/5

Trustpilot

Overall a great experience

The site itself is already fantastic, the houses are a great spec and in a great location. Once completed will be a wonderful place to live. The whole process of buying has been made efficient and easy by the sales advisor Emily. Emily and her collegues made the process smooth and efficient. Communication was great and we could reach the team to discuss anything we needed quickly.The site team have also been exemplary. We used a professional snagger to assess the build and any issues. The site team had everything on the report resolved with a couple weeks.Simply a great experience and a fantastic place to live.

Jon · 14 August 2024

★★★★★ 1/5

Trustpilot

Attacked transgeder tenant who is beimg…

Attacked transgeder tenant who is beimg psychologically tormented by other residents. At risk of serious attack, ruined mh health living here. I would not been allowed nhs surgery for my physical health because doctors deemed my living conditiobs too unsafe. L&Q did nothing to help. A month after attack I got one call telling me they would call me next week - never did. The person who did it to me should be evicted 9n the spot. What is this? Abuse of voulnerable! How dare you?!

Agata · 10 August 2024

★★★★★ 5/5

Trustpilot

Excellent experience

Harry has been professional, kind and very helpful throughout the whole letting process. He managed the whole process quickly and smoothly. We are very happy and grateful for making this experience less stressful for us. Highly recommend!

Justina · 10 May 2024

★★★★★ 3/5

Trustpilot

Scaffolders attended to erect scaffold.

Scaffolders attended to erect scaffold.Roofers attended for a repair. It only took them 10 months to arrive.Has the roof been repaired? I guess I won't know until it finally dawns on a supervisor to come and inspect the works?? Maybe? In 2038?One of the workers has damaged the lid to my garden shed and thought it best not to bring it to my attention. Lovely.Scaffold still erect in garden because they can't be bothered to remove it?Maybe someone at L&Q will have a brainstorm and realise the curtious thing would be to contact us to arrange a removal of the scaffold? Possibly?Lightbulbs turning on, anyone?

Justin · 7 August 2024

★★★★★ 2/5

Trustpilot

Very frustrating experience

Very frustrating experience. People working for them a clearly overworked, processes archaic and not fit for 2024. Information is not easy to access and leaves you often guessing and frustrated.No flexibility.

Tibi · 23 August 2024

★★★★★ 3/5

Trustpilot

My problem has been on going for over 3 years

My problem has been on going for over 3 years since the lockdown of covid. I have had 2 different contractors here that were absolutely useless and made more work for the final repair team which were from L&Q. The repairs call centre just doesn’t listen, one was very sarcastic but I was frightened to say something back in case they cut me off as stated in the phone messages before you get through! Your apparent policy with leaseholder has to fix their problems with there flat before anymore would look at mine, whilst they were arguing with insurance companies we were living with rain in the bathroom! Housing officer not helping. People stating that they have been to my flat, lying, spoken to me in person when I wasn’t even here!!! Your complaints team are no better! L&q hasn’t progressed with the way they treat their tenants still have a lot to learn!

Mrs · 6 August 2024

★★★★★ 3/5

Trustpilot

I have been waiting for the plasterers…

I have been waiting for the plasterers which they came but then there was an issue with skirting (they were left in) then was told they were doing the wall which wasn't done then had to wait for chippie to come which has now damaged the walls so need to wait again see what happens was all done back to front and living in chaos now waiting for inspector to check another room which one wall is actually dangerous and he should of come on Thursday but still waiting and someone should of come out to the outside wall this is why other wall was not plastered but now has been but he still has not come all you kept saying was we will chase it up rather disappointed so for over 2 months had issues which ain't over yet???

Wendy · 5 August 2024

★★★★★ 1/5

Trustpilot

Terrible service and L&Q tried and failed to delete my review

Update dated August 2nd, 2024: The artists from L&Q tried to delete my review and failed. On the one hand, they apologise but secretly they tried and failed to delete my review. Not only they provide terrible customer service but covertly tried to supress my opinion. Simply pathetic to try to cheat in order to improve their own terrible rating from Trustpilot! Original review:A waste of time, customer service can do whatever they wantTried to buy a flat with the incompetent people from L&Q. Their customer service is terrible. They only 'work' (if I may exaggerate and use that word) a few hours a day and only a few days of the week. After an endless filling of forms and chasing them of reply, I found a flat that I liked. I received the contact details from L&Q. Arranged the viewing and only to be told that I was not eligible to buy this flat as my debt ratio was 50.5% and they only accept up to 45% but they can make an exception and do up to 50%. So because there was 0.5% then they just wasted weeks of my time from the beginning. I only got a final answer after chasing them for several days. I would definitely never recommend this terrible company with customer service which is basically royalty as they can do whatever they want and take as long as they want to reply to enquires. Registration number SO-0142963Reply from L&Q dated August 1st 2024: Hi Enrique B,Thank you for taking the time to share your experiences with us.We’re truly sorry to learn of your dissatisfaction and we sincerely apologise if our services have failed to meet your expectations on this occasion.We honestly feel your frustration and disappointment with your experience, and it sounds like you encountered significant challenges throughout the process, from communication delays to the unexpected eligibility issue.Rest assured we value your feedback, we'll certainly use it to help us improve the services we deliver in the future as we strive to provide clear and timely communication, and we're also committed to making the homebuying process as smooth as possible for our customers.If of course you have any further questions, we’ll be more than willing to answer these for you. Please feel free to reach out to us at anytime by email at XXXX and by ensuring ‘Trustpilot’ is mentioned in the subject line of your email too.Many ThanksCustomer Service Team

Enrique · 2 August 2024

★★★★★ 1/5

Trustpilot

Poor handling of moving in

Poor handling of moving in. Extremely frustrating being messed around after being told one date, then delaying to another because the property was not ready in time - not to mention very costly as we had to pay for additional accommodation, living costs, and rearranging plans.The team were still not able to confirm whether we could move in until less than 24 hours beforehand. Giving us such short notice, it has all been very last minute and disorganised. Then - once we did move in, our hob did not work because the electrician L&Q / Metra Living contracted did not wire it in correctly. AND to add - we moved into a 2 bed flat, but they only gave us 1 fob between us. We're over 2 weeks after moving in and still no update from Metra Living / L&Q. Incredibly poor all round.

D · 2 August 2024

★★★★★ 5/5

Trustpilot

Best Decision to Buy with L&Q (Ask for Nipa...)

I knew it was the right option to go with L&Q, and the bonus blessing that came with it was dealing with Nipa from Barking Riverside - she is a legend, she will go above and beyond for you, and do her absolute best to support you from first viewing to exchange confirmation!I cannot thank her enough and L&Q for being the wonderful Housing Association they are, can't wait to live there!

Aisha · 5 December 2024

★★★★★ 1/5

Trustpilot

A waste of time, customer service can do whatever they want

Tried to buy a flat with the incompetent people from L&Q. Their customer service is terrible. They only 'work' (if I may exaggerate and use that word) a few hours a day and only a few days of the week. After an endless filling of forms and chasing them of reply, I found a flat that I liked. I received the contact details from L&Q. Arranged the viewing and only to be told that I was not eligible to buy this flat as my debt ratio was 50.5% and they only accept up to 45% but they can make an exception and do up to 50%. So because there was 0.5% then they just wasted weeks of my time from the beginning. I only got a final answer after chasing them for several days. I would definitely never recommend this terrible company with customer service which is basically royalty as they can do whatever they want and take as long as they want to reply to enquires. Registration number SO-0142963

Enrique · 31 July 2024

★★★★★ 2/5

Trustpilot

L & Q know how to waste money by not…

L & Q know how to waste money by not fixing the outstanding repairs but like to apply sticky plasters to problems that should have been fixed. The external contractor's are a joke and L & Q are powerless to act as it would seem that they have no jurisdiction over them. L & Q have been named and shamed by a member of Parliament previously and still they have not improved.

Bridgette · 4 December 2024

★★★★★ 1/5

Trustpilot

OMG just when I thought that L&Q…

OMG, just when I thought that L&Q couldn't be any more disorganised and dishonest... today they have surpassed their usual pathetic performance. They have once again, for the about the tenth time in approximately 5 years, left me without any hot water. They came to replace the rubbish mixergy tank, which has been an absolute nightmare for the last 4-5years. The plumber arrived 2 hours late took the tank to the airing cupboard and left for an hour before coming back to install it. He left promising that an electrician would come within 2 hours to connect the tank to the electric supply. Being a vetren of L&Qs lies and broken promises I called them to check that an electrician was actually coming and was told "yes, it's anemergency. He'll be there by 6pm". Of course no one turned up. At 6.45 I called the L&Q out of hours service to explain that I have been left without water AGAIN. Only to be told that no electrician had been booked to complete the job. TYPICAL OF L&Q; MORE BS AND BLATANT LIES.I never knew it was possible to despise an organisation until I had the misfortune of becoming a tenant of L&Q. ITS OBVIOUS THAT THEY HAVE DELIBERATELY MESSED ME AROUND TODAY AND DRAGGED THEIR FEET ON THIS REPAIR FOR YEARS BECAUSE I HAVE COMPLAINED AND EMBARRASSED THEM PUBLICLY. THEY DONT KEEP APPOINTMENTS, OR MAKE APPOINTMENTS THEN FAIL TO NOTIFY YOU, THEY HAVE A HABIT OF JUST TURNING UP WHEN IT SUITS THEM. THEY OBVIOUSLY HATE THEIR TENANTS AND SPEND ALL THEIR TIME LYING AND INVENTING NEW WAYS TO INFLICT STRESS AND DISTRESS ON THEIR TENANTS. I FEEL AS IF IM IN AN ABUSIVE RELATIONSHIP. I CANT DIVORCE MY LANDLORD, LIKE I WOULD AN ABUSIVE PARTNER. I CANT SEE ANY WAY OUT OF THIS SITUATION BECAUSE L&Q REFUSE TO OPERATE LIKE A RESPONSIBLE LANDLORD.L& Q ARE ONLY BOTHERED WITH MANAGING REPUTATIONAL RISK AND NOT WITH MANAGING URGENT AND NECESSARY REPAIRS. THEY ARE SPITEFUL, DISHONEST AND NEGLIGENT.THEY DONT GIVE A S=!T ABOUT TENANTS ESP IF YOU ARE DISABLED AND SERIOUSLY ILL. I SUPPOSE THAT THEY ARE WAITING FOR ME TO DIE BEFORE THEY WILL COMPLETE THIS REPAIR.

Sadie · 26 July 2024

★★★★★ 1/5

Trustpilot

L&Q has the worst customer support I've…

L&Q has the worst customer support I've ever experienced! They don't care about their customers at all. They are unresponsive and often rude when they do answer, especially over the phone. I was interested in a few new build apartments they are selling and have been trying for more than three weeks just to get a visit appointment. I've followed all the processes they've asked for, which other companies didn't require, but still can't get an appointment. It's incredibly disappointing!They behave as if you need them more than they need you, which is absurd considering they are the ones trying to sell property. This attitude is unacceptable. If this is how they treat potential buyers, I can't imagine how they treat their actual customers. Avoid L&Q if you value decent customer service and respect.

Roya · 25 July 2024

★★★★★ 5/5

Trustpilot

My new home with L&Q

I recently had the pleasure of purchasing my flat through L&Q Shared Ownership at Kidbrooke Village, and I cannot express enough how fantastic their service and support were throughout the entire process. From the very beginning, the team at L&Q demonstrated professionalism, attentiveness, and a genuine commitment to helping me achieve my homeownership dreams.The representatives took the time to explain the shared ownership scheme in detail, ensuring I understood every aspect and felt confident moving forward. Throughout the buying process, L&Q's communication was exemplary. They kept me informed at every stage, promptly answering my questions and providing updates on the progress of my application.I recommend L&Q Shared Ownership to anyone considering purchasing a home through shared ownership. Their exceptional service genuine care for their customers make them an outstanding choice. Thank you, L&Q, for making my homebuying journey a positive and memorable experience.

Marta · 22 July 2024

★★★★★ 5/5

Trustpilot

Jessica was fantastic in resolving all…

Jessica was fantastic in resolving all my issues today. She was clear, thorough, and incredibly polite throughout. I truly appreciate her help, thank you!

Peter · 10 December 2024

★★★★★ 3/5

Trustpilot

The plumber is a nice guy but the toilet and bathtub needs an overhaul to see what actually going on

The plumber is a nice guy but only slowed down the existing problem, no doubt I’ll be in touch with L&Q again with the same problem again. For years I’ve had a bucket under the piping going into the toilet cistern, if not the floor would be flooded, and apparently what was causing the leakage in the bathtub overflow and water is still coming through. As I said the ongoing problem has just been slowed down

Michael · 25 September 2024

★★★★★ 5/5

Trustpilot

L&Q Brand = Expectations Delivered!

I recently had my gas appliance checked and couldn't be more pleased with the service provided. From start to finish, the entire process was brilliant and hassle-free.Setting up the appointment was quick and easy. The online booking system is user-friendly and straightforward. I received immediate confirmation, which gave me peace of mind that my appointment was secured.The technician arrived promptly at the scheduled time. They were professional, knowledgeable, and courteous throughout the visit. The inspection was thorough, and the technician took the time to explain what they were doing and why. They also provided helpful maintenance tips to ensure my appliance stays in top condition.The technician made the necessary adjustments efficiently. I appreciated the attention to detail and the care taken to ensure everything was working perfectly before they left.

Josephine · 19 July 2024

★★★★★ 2/5

Trustpilot

Not what they used to be

Back in the day L&Q were amazing. They were preemptive and came to check your home every year to see what needed doing. So much of our original tenancy agreement has changed. We are responsible for maintaining more and them less, than 20 years ago. It takes them a ridiculous amount of time to respond. Just one example. It’s taken 9 months for them to replace the broken shower. They don’t keep appointments and then turn up unexpectedly. It’s a shame.

Nathanlie · 18 July 2024

★★★★★ 5/5

Trustpilot

A☆ Ten out of ten experience

The electricitian was a very polite chap with a very considerate and helpful attitude to the repair and the property. I think he mentioned his name was raheem and can I just request that it is taken on board the A* service given. I have been a tenant for many years but not always recieved ideal experiences but by far this was very good, and they went above and beyond to help with the fixture of the light in the kitchen.

Rebecca · 15 July 2024

★★★★★ 1/5

Trustpilot

LQ representative is very unhelpful. Work remain uncompleted to date. Poor quality materials used. Bath tub very small

LQ customer service in my experience have not been great. The representative responsible for the works in my house have been hugely unhelpful- very unresponsive hence the work remain uncompleted to date 5weeks after planned completion. Work in my house commenced 29th Oct to finish middle of November and now, we're almost in January 2026 yet to conclude. Both AXIX & LQ have recklessly abandoned me unto projects new

Helen · 24 December 2025

★★★★★ 3/5

Trustpilot

We had the gas xheck booked in June

We had the gas xheck booked in June. Engineer came out and said that because one of the plates on the burners was missing the cooker was unsafe and that he would need to turn it off. He was told no and he refused to finish the check off. New plate was ordered received The same day the gas people arrived stating that a gas leak was reported it was explained to him that no gas leak and showed him what was wrong . He said that the engineer was just a job worth. We then had to rebook another gas check which means another day off work unpaid. Engineer on this occasion was polite and helpful

Michelle · 14 July 2024