Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotLaw does not apply to them
Currently rent through them and me and my daughter are being left without water for several days. When I first called, they sent someone out who was not qualified to fix the problem. Now a boiler engineer is needed, they have told me that they will not be raising the job until after the weekend.Do not feel section 11 of the landlord and tenants act 1985 is something they have to adhere to.Keep coming back with, its not their process.
Jason · 23 June 2024
Agent replied · 23 August 2024
Hi Jason, Thanks for raising you review and bringing this to our attention. Having looked through it seems there may have been some misunderstanding regarding the issue with your water, which has unfortunately led to delays. We understand that although you did have access to water, the issue is specifically with the supply of hot water. Our practice is to appoint the most suitable individual for each specific job based on the work required. If the initial operative identifies that the job requires a different specialist, then we make arrangements for the appropriate person to handle it. Our process involves prioritising works based on their severity, and we assess this when you initially contact us. We regret any delays you've experienced and we're here to provide further assistance if needed. If you could email our dedicated team, we would be more than happy to address any individual concerns you may have. You can do this via lqdirect@lqgroup.org.uk using 'Trustpilot' as your subject header. Many Thanks Customer Service Team
★★★★★ 1/5
TrustpilotL&Q Are The Worst Social Housing…
L&Q Are The Worst Social Housing Landlords EVER!!!!!!! L&Q staff/team and the ‘Head Of Housing’ have been deliberately blocking and stopping my (five separate) serious Stage 1 Complaints from moving through their internal complaints process which is against policy and is breaking the rules. Whenever L&Q do respond to complaints it is always to cover themselves and their failings, and never about the tenant or what they are going through and they never provide a resolution. I sent in ‘5’ separate individual Stage 1 Complaints approximately 8 months ago (and counting), which were all received and in the hands of the ‘Head Of Housing’ who said she was going to respond, but instead she stopped engaging, ran away from the serious failings and their misconduct and discrimination that I highlighted within my complaints and she buried all of my serious complaints and completely stopped them from moving through the two-stage complaints process, this has been done to stop me from being able to take my complaints out and away from L&Q. L&Q constantly break all complaints handling rules, they cause deliberate delays (delays can be in excess of a year) and then they use weak and insulting excuses of backlogs and being away on sick leave etc. They ignore serious reports and complaints and take no action. They treat the tenant who is suffering and making reports with utter contempt. L&Q will leave you living in complete misery and danger while they sit around and do nothing to help, they seem to even get pleasure from the tenant suffering and living in misery. L&Q will ignore MP enquiries. When they do finally respond to MP enquiries after months & months, they just tell the MP a lot of lies to discredit the tenant who is suffering, this is done to try and stop the MP from helping any further. L&Q will knowingly move you into problem properties with problem ASB/Noise Nuisance/Dangerous tenants and leave you there and deliberately ignore all of your reports, they pretend that they are not in receipt of your reports, they will tell you to fill out diary sheets and when you do, they take no action, when you fill in L&Q’s online report forms, they take no action. When you provide CAD numbers they take no action, when you make reports via telephone, they take no action. L&Q are not only a disgusting organisation but a dangerous one. L&Q do not protect their tenants at all, they care nothing about their tenants health, safety or wellbeing their tenants only mean £££ to them. We are being held against our Will in this property, we have no peaceful enjoyment of our home and have not had peace, quiet or safety since the day we moved in to this problem property, our health has deteriorated and is continuing to deteriorate daily all while L&Q, ‘the Head Of Housing’ & ‘the CEO’ do nothing to rehouse us, which they know is urgently needed now and they are all fully aware of everything!!!!We have an indefinite priority rehousing agreement given to us by L&Q when moving into this property, that L&Q are completely ignoring and refusing to honour, whilst leaving us living in danger.
Mrs · 22 June 2024
Agent replied · 23 August 2024
Hi Mrs Bancroft, Thank you for taking the time to share your thoughts and feelings. We understand you're facing a difficult time and we take your concerns seriously. We have a robust complaints procedure in place, and while it may seem frustrating, it's there to ensure all grievances are thoroughly investigated and properly addressed. We also want to assure your that any reports of anti social behaviour are taken very seriously too. To have the best chance of resolving such issues we would need supporting evidence. This helps us to make informed decisions and allows for a thorough investigation so that we can work towards the best possible outcome. As we're lacking some important details that could help us better understand your situation. We're inviting you to get in touch with us directly via email, lqdirect@lqgroup.org.uk using 'Trustpilot' as your subject header. This way you can provide us with your information and specific details. Our goal is to ensure you live in safety and comfort and your assistance will be instrumental in achieving this. Many Thanks Customer Service Team
★★★★★ 5/5
TrustpilotFair and easy process
Really fair process for the application and selection process, it encourages genuine applicants and prevents unfair bidding wars.Azfarul was super helpful during the process and was very knowledgeable during the viewing.
Beth · 8 July 2024
Agent replied · 23 August 2024
Hi Beth, Thanks so much for your 5 star review!Your comments about our application process are greatly appreciated. Our aim is to provide transparency and fairness to avoid any unjust bidding. We're delighted to hear that Azfarul was so helpful and knowledgeable during your viewing process. We try to ensure the entire process runs as smoothly as possible, so it's fantastic to hear that it's reflected in your experience. Many Thanks Customer Service Team
★★★★★ 5/5
TrustpilotIt was a great experience working with…
It was a great experience working with L&Q team. Thank you Tamika, she was always available and answered all our questions promptly.
Pipi · 26 November 2024
Agent replied · 26 December 2024
Hi Pipi,Thank you so much for your amazing review! 😊We're chuffed to hear that you had a great experience with us, especially with Tamika. We're incredibly proud of Tamika's hard work and dedication, and we're delighted to hear that she was always available to assist you with your questions.A huge thanks from us again; your feedback is truly appreciated.Customer Service Team
★★★★★ 1/5
TrustpilotL&Q is not doing its job
Appointments are scheduled for engineers to arrive, but no one shows up or informs you. As a result, you have to take time off work, but L&Q shows no concern. Their only response is to apologize!Whenever an issue arises, you reach out to them for help. They direct you to contact various places or fill out forms, yet nothing ever transpires. Moreover, they tend to blame you for everything.Around 1.5 years back, new tenants moved into the flat above me. They create excessive noise from 6 am until 2 am, affecting me to the extent of requiring me to see a psychologist. Despite numerous calls and emails to L&Q, they simply advise contacting the council. After 6 months, the council stated that L&Q should handle the matter, contradicting L&Q's claims. Following their instructions to document the noise for 10 days, the case was abruptly closed by someone. Nearly 12 months later, after persistent calls, an individual supposedly in charge of the situation accused me of trying to evict the noisy neighbours. Threatening legal action led to a letter from them acknowledging the noise issue but citing privacy concerns for not disclosing details. They persistently justify the noise due to neighbours having children, which I argue does not excuse loud activities like late-night football. L&Q's inaction pushed me to visit the neighbours directly due to excessive noise, only to face the excuse that their child's development cannot be hindered. Upon revisiting them the next month, they resorted to calling the police on me.This entire ordeal is a consequence of L&Q's incompetence.Despite escalating service charges, the living conditions remain substandard. The surroundings are unkempt, with residents leaving bins in communal areas, resulting in a bad smell. L&Q fails to inspect and address these issues.There are numerous other grievances to express, but I lack the motivation. In essence, L&Q proves to be utterly ineffective.
Tom · 17 June 2024
Agent replied · 23 August 2024
Hi Tom, Thank you for taking the time to share your grievances with us. We sincerely acknowledge your dissatisfaction with the services your have received and understand that you feel we've not been up to the mark. We are sorry you feel this way and do genuinely care for our residents well-being. We acknowledge your dissatisfaction and understand the stress the noise during the night is causing you. Our records show the Neighbourhood Housing Lead has previously contacted you regarding this. We would advise that you continue to documenting instances of excessive noise, so this can be reviewed. In order for us to further assist you, please email any additional concerns or incidents that need to be addressed to lqdirect@lqgroup.org.uk using 'Trustpilot' in your subject line and one of our dedicated team will provide further advice and support. Many Thanks Customer Service Team
★★★★★ 1/5
TrustpilotL&Q are all bark, no bite. Zero accountability
If I could give negative stars, i wouldI've found myself here off the back of a recent survey "rate our services, your opinion matters" needless to say, my points raised here are the shorthand.5 years living as a shared owner in L&Q property, as my first home. can say without a doubt, it has been the biggest mistake of my life.service charge increases wildly every year, service charge budget is always massively under budgeted, then told (every year) that it has to be recouped. crazy idea, get someone who can actually forecast a budget? services themselves that are supposedly covered in the charge aren't delivered on.antisocial behaviour not tackled,for the past 3 months I've been told someone will contact me regarding an issue, but every month goes by with no communication, lived under these waste of space as a resident, and sadly as a contractor, the overall condition of their housing stock is shocking. I only wish i could say more without breaking gdpr.
TM · 13 June 2024
Agent replied · 23 August 2024
Hi TM, Thank you for taking the time to leave a review. We're truly sorry that your experiences have not lived up to expectations. Our aim is to provide all residents with a high quality service, and it's disappointing when we hear this hasn't been the case. At the beginning of each financial year, we estimate the cost of communal services and charge you your share of that estimate. These estimates are worked out using information from our contractors and by analysing past costs. For example, we estimate communal electricity consumption based on bills from the supplier over previous years. When the service is provided under a regular contract, such as grounds maintenance or cleaning shared areas, we know the annual cost of the contract in advance.In terms of the quality and condition of our properties, we're constantly investing in our homes and striving to make them better, because we firmly believe that everyone deserves a quality home. The issue of antisocial behaviour is one we take very seriously, and I'm sorry to hear it's been a problem for you. If you've been waiting for communication about a specific issue, we would like the opportunity to rectify this. We would kindly invite you to email us directly with your information, and one of our team will be more than keen to help you in resolving any issues you have raised with us. You can do this via lqdirect@lqgroup.org.uk using 'Trustpilot' as your subject header would be really helpful. Many Thanks Customer Service Team
★★★★★ 1/5
TrustpilotAVOID AVOID AVOID
Even after receiving confirmation for the property I wanted to rent, the move-in date was repeatedly delayed. This caused me to incur additional costs for rearranging the moving company, cleaning services, and other related expenses. To my surprise, I even found the property listed on Rightmove again.I was supposed to move in tomorrow, but no one informed me of any changes. When I called their hotline, I was told that my contact person, Harry, no longer works with the company.This has been a terrible moving experience.
Yu · 13 June 2024
Agent replied · 23 August 2024
Hi Yu cady,We’re extremely sorry you’ve had a frustrating experience, and we sincerely apologise for all the inconvenience the delayed move in date is causing you.When our homes become empty it’s important for us to ensure they’re fully ready again prior to relet. Regrettably tenancy start dates are subject to change usually due to circumstances beyond our control, and sometimes due to works being done inside the property that are taking much longer to complete than originally anticipated. Needless to say, we’re very sorry there’s a continued delay and we can’t stress enough how important it is not to end your current living arrangements until tenancy start details have been confirmed by us. However, we certainly feel your disappointment and frustration as well as any upset caused to you, and we sincerely hope you’ll be in your new home soon.In the meantime, if there’s anything further we’re able to do to help, it’ll be great to hear from you to make it possible.Please let us know by email at lqdirect@lqgroup.org uk, and by ensuring ‘Trustpilot’ is used as your email subject.Many ThanksCustomer Service Team
★★★★★ 1/5
Trustpilotim not happy with this company and i…
im not happy with this company and i dont know what i have to do
Mr · 4 June 2026
Agent replied · 5 June 2026
Hi Mr Rouentan,
Thank you so much for taking the time to share your feelings with us.
We're truly sorry to learn about your dissatisfaction, and it saddens us that you're feeling unhappy. We're here to help and support you in any way we can, and your satisfaction is extremely important to us.
We would really appreciate understanding in more detail what may have gone wrong for you. To help us with this, we kindly invite you to email any concerns to us at contact@lqgroup.org.uk (please use 'Trustpilot' as your email subject). It would be our utmost pleasure to listen and assist you in any way we can.
Thank you once again, and we hope to hear from you soon!🙂
Customer Service Team
★★★★★ 1/5
TrustpilotDo not buy at L&Q they are completely…
Do not buy at L&Q they are completely incompetent at putting a service charge together we have just received a letter that they messed up on our charge and pretty much to expect a large bill in Septenber when I'll have a new born baby and on maternity leave. They are disgusting do not go with them.In response to the reply below... which is very patronising and misses the point. You didnt just increase the service charge you have made a huge error and now want to send a huge bill because you cant calculate correctly
Melissa · 10 June 2024
Agent replied · 11 June 2024
Hi Melissa,Your review is important to us, and we thank you for sharing your dissatisfaction with us too.We're deeply sorry for any upset caused to you and we can understand why our correspondence has caused you so much dissatisfaction.Whilst we appreciate an increase in service charges is upsetting news for you, we'd like you to know we're always willing to discuss any concerns or questions you may have regarding this matter.With this in mind Melissa, if we can be of further help, please do let us know and it'll be our utmost pleasure to do our best for you. We're reachable by email at lqdirect@lqgroup.org.uk and we kindly request 'Trustpilot' is used as your email subject when contacting on this occasion too.Many ThanksCustomer Service Team
★★★★★ 5/5
TrustpilotMr Azfarul was very helpful.I would 100% recommend.
Mr Azfarul was very helpful. He went above and beyond in order to make sure that the process of finding an apartment would cause the least amount of stress possible.
Michail · 15 July 2024
Agent replied · 23 August 2024
Hi Michail, Thanks so much for your glowing 5 star review! 😊Azfarul is truly a huge asset to the team. We understand that hunting for an apartment can be stressful, but it's terrific to know Azfarul could ease the process for you. We hope you've found the home of your dreams and will be settling in soon. Many Thanks Customer Service Team
★★★★★ 1/5
GoogleWe rented from them for 1 year and I can honestly say it was the worst year of my life thanks to L&Q. There were so many issues with the flat (mold, leaks, rats, electricity faults), they would ignore my emails and never pick up their 'emergency' phone number. Whenever I did manage to speak to someone it would still take days for someone to come and have a look to report back to see if it did actually need fixing. We were private tenants which we were told was top of the list for fixing problems, I would hate to know how long it took for non private tenants. I would avoid renting or purchasing with L&Q at all costs!!
I still get calls from maintenance people now after moving out to come to the flat so there must still be issues.
Sophie · 10 June 2023
★★★★★ 1/5
GoogleIf I could leave zero I would.
Despite having a superb customer service team when you call in, it seems everyone else in this sham of a business is incompetent at best and will fully neglectful at worst.
The experience as a tenant has been the worst experience I’ve ever had the misfortune to go through.
My mental health is shot to bits let alone the detrimental affect on my physical health and family’s well being.
Complaints are brushed under the carpet by the same individual the complaint is lodged against. There is zero accountability, no support or adequate training for new staff who are left to sink or swim at the expense of the vulnerable tenants they are supposed to support
Patricia · 10 June 2023
★★★★★ 1/5
TrustpilotAppalling
L&Q need to be more accountable for mistakes made in the past and take concrete actions to resolve root causes of existing issues. The residents were promised the large upgrade to the only lift in our building would solve root cause of issues which led to frequent breakdowns for over a decade going back as far as I can remember. Unfortunately this upgrade was a total failure. This lift continues to break down every single week. My complaints, negative feedback and request for callback from the engineer in charge have all been ignored and swept under the carpet. I would very much like to be constructive but I'm afraid that isn't possible because I'm just furious.
H · 8 June 2024
Agent replied · 13 June 2024
Hi H Ho,Your review is important to us and we appreciate you taking the time to bring your concerns to our attention.We’re also extremely sorry to hear the upgraded works to the lift has failed to resolve the issue and residents are still seeing the lift failing. We honestly feel your frustration for this happening to which we offer our sincere apology for the disappointment and inconvenience this is causing yourself and other residents as well.It also saddens us to learn you’re being ignore, this certainly isn’t how we expect you to feel and we’re truly sorry for this disappointing experience you’ve had with us.We’d very much love to help and investigate this matter further and to help us make it possible, we kindly invite you to email your details to our dedicated team here at lqdirect@lqgroup.org.uk. It’ll be most helpful to us as well if your email subject used on this occasion is ‘Trustpilot’.Please feel free to reach out to us at anytime and it’ll be our pleasure to further assist with your concerns.Many ThanksCustomer Service Team
★★★★★ 1/5
TrustpilotConcerns
Just bought our brand new home from L & Q - so far…1. We have a grid outside our house completely blocked - and no cover 2. We have windows (new) scratched and chipped and because we didn't see them within 7 days of moving in (as they are not on the 7 day form) we have to pay to have them replaced/ repaired.3. Still have outstanding jobs (scratched front door/damaged thrasher) after 15weeks4. We have had three leaks so far...One seriously flooding the ground floor5. We have a shower that floods the floor every time we use it because the bath is not the correct design to accommodate the water from the shower above.6. The main internal water stop tap valve is seized and we unable to turn off our water without a wrench7.The water meter is unable to be read or isolated because it is submerged in 2feet of murky water8. The rear garden is water logged and has insufficient drainage
Babs · 8 June 2024
Agent replied · 11 June 2024
Hi Babs,Thank you so much for your review and for raising each of your concerns with us.We feel your frustration for the number of issues you're experiencing with your new home, and we honestly appreciate why they're causing some disappointment for you too.We'd very much love to further assist and to work with you in finding a resolution. To help us achieve this and if you’re not already in touch with us, we kindly invite you to email your details and concerns where it'll be our pleasure to help.Our email address to contact us on is lqdirect@lqgroup.org.uk and we kindly request 'Trustpilot' is mentioned in the subject line of your email too.Please feel free to reach out to us at anytime and one of our helpful advisors will gladly help with each of your concerns you’ve raised with us.Many ThanksCustomer Service Team
★★★★★ 2/5
TrustpilotTo fix a toliet it took at least 6…
To fix a toliet it took at least 6 attempts, no parts and I can’t do that?? Still leaking after 2 years, always send someone to fix jobs that can’t do or not got part so always know if someone’s coming it will NOT be fixed or on one occasion a manager? Clive, came to see what needed doing, then said my disabled husband was a liar, he’d never been to our property.
Alison · 2 October 2024
Agent replied · 23 October 2024
Hi Alison,Thank you for sharing your review with us. We appreciate you bringing your concerns to our attention.Providing reliable and efficient service to all our residents is a top priority for us, so it's disheartening to hear that your experience did not meet these expectations.We're truly sorry that it took multiple attempts to fix your toilet, and we understand why this may have caused some dissatisfaction.Please know that we are here to assist you, and you are more than welcome to reach out to us at any time. We have a fabulous team here, and you can contact us via email at lqdirect@lqgroup.org.uk. When emailing us, kindly use 'Trustpilot' as your email subject.Feel free to get in touch with us whenever you need assistance, and we will be happy to help 🙂Many Thanks,Customer Service Team
★★★★★ 5/5
TrustpilotSwale heating gas check contracted to l and q
Recent gas safety check was completed with ease. Great updates and communication from swale heating services and engineer arrive within given time slot. Engineer was efficent and informative and friendly but professional at all times.
D.Fullick · 9 April 2024
Agent replied · 11 June 2024
Hi D.Fullick,Thank you so much for your amazing review! 🙂We’re so pleased you took the time to let us know how everything went with our gas contractor, and we’re delighted all went well and you're happy with the service you've received.Your feedback is truly appreciated and it means the world to us too, so thank you once again for sharing this with us.Customer Service Team
★★★★★ 1/5
Trustpilot6months L&Q are now calling me a liar
6months L&Q are now calling me a liar. They failed to keep up with appointments and are now trying to cover up there lies with their own lies. Make this make sense. You texted me to tell us dates of appointments. They failed to turn up when my boiler broke down within 24 hours. And have lied time and time again. And are now blaming the customer for their own failure and lack of duty of care for the customer. 6 months later and the complaints team have not responded on time, have not looked at the complaint issue properly. This has made me physically sick 🤢. I’ve just come back from the toilet. As this situation is getting out of control. Now I want to take L&Q to court. As you are now making physically and mentally sick.
Jessica · 3 June 2024
Agent replied · 11 June 2024
Hi Jessica,We welcome your review and we thank you for bringing your concerns to our attention.We apologise profusely for the disappointing experience you’ve had, and we're saddened to learn our contractor failed to attend planned appointments for the boiler repair. We're also sorry to hear how the whole situation is impacting you and for the continued delay in resolving your complaint.We'd very much love to have the opportunity to further investigate the cause of the delay as well as providing yourself with a current update on how your complaint is progressing.To help us achieve this Jessica, we kindly invite you to email your details to us at lqdirect@lqgroup.org.uk where one of our helpful advisors will be more than willing to do this for you. It'll be most helpful to us as well if 'Trustpilot' is mentioned in the subject line of your email when contacting us on this occasion.We hope to hear from you soon 🙂Many ThanksCustomer Service Team
★★★★★ 5/5
TrustpilotEasy moving process
Tina was fantastic! Very friendly, prompt and helpful. Moving can be stressful at times, but this must have been the easiest process I’ve been through from all the times I’ve had to move flats.
Alex · 26 April 2024
Agent replied · 11 June 2024
Hi Alex,Thank you so much for your wonderful review!Your praises for Tina have certainly made us proud and we’re so pleased you’ve had a fantastic experience.Most importantly, we’re truly happy to know you had an easy and stress-free journey with us, which is certainly what we aim to achieve at all times.Many thanks again for your feedback Alex! It's much appreciated and we wish you well in your new home too😊Customer Service Team
★★★★★ 5/5
TrustpilotTina was very accommodating with regard…
Tina was very accommodating with regard to our questions and the whole process of completing the requirements needed for our tenancy ☺️ she also made sure to provide us information regarding our tenancy.
Gen · 13 May 2024
Agent replied · 11 June 2024
Hi Gen,Thank you very much for sharing your experience with us.We're over the moon Tina has delivered a 5-star service, it certainly makes us happy to hear this too but most importantly we’re thrilled you had a positive experience throughout your journey with us.Many thanks again for your amazing feedback, it truly means a lot to us and for Tina as well😊Customer Service Team
★★★★★ 1/5
TrustpilotAbsolutely pathetic services
Absolutely pathetic services. We did not have access to drinking water or cooking/cleaning water for four days. Customer service told me the job was booked and an emergency engineer would be with us in four hours, but no one arrived until the fourth day. Even after mentioning that I have an elderly mother who suffers from dementia and schizophrenia, they still lied and said an engineer would be with us. They also mentioned they only had one emergency engineer in the SE10 area. If i could give them zero i would!
Moses · 31 May 2024
Agent replied · 11 June 2024
Hi Moses,Thank you so much for your review and for bringing this matter to our attention.We honestly feel why losing loss of water would be worrying for you and we sincerely apologise if our service has failed to meet your expectations.During situations like this our maintenance team will act accordingly, and loss of drinking water would be dealt with on an emergency call out. However, it can unfortunately sometimes happen whereby a resolution to the problem cannot always be fulfilled on the same day usually due to reasons beyond our control. If for any reason this was to happen, temporary drinking water would always be supplied to our residents.If of course there's anything further we can do to help or if you have any further questions, please do let us know and we'll be more than willing to further assist you.Contact with us here is via email at lqdirect@lqgroup.org.uk and we kindly request 'Trustpilot' is used as your email subject.Feel free to reach out to us at any time and it'll be our utmost pleasure to help you with any worries or concerns 🙂Many ThanksCustomer Service Team
★★★★★ 1/5
TrustpilotThanks for update, however, "total lies" …
Thanks for update but we disagree with your response. The residents have phoned L&Q head office and were informed that the contracted repair company had a major disagreement with yourselves, ending their relationship with you and left the job. Our "sectioned off" car park has been totally abandoned. A building site with diggers steel beams and a portocabin totally deserted. Its disgraceful for an over 55 developement. We have now contacted our local M.P., Breakfast T.V., and plan to take legal action against L & Q.
John · 30 May 2024
Agent replied · 11 June 2024
Hi John,We value your feedback, and we thank you for taking the time to share your thoughts with us too. We're saddened to hear you feel this way, but at the same time we appreciate why this would be disappointing for you and other residents.We would like to offer our help in investigating the repairs in the car park and put things right soonest we can. We have an amazing team here who are reachable at lqdirect@lqgroup.org.uk and we kindly request 'Trustpilot' is used as your email subject when contacting us on this occasion. Many Thanks Customer Service Team
★★★★★ 1/5
TrustpilotAnother late night we're expected to…
Another late night we're expected to try and get to sleep, listening to this man socialising in his bedroom at flat 5 ...instead of his living room!As of Apr, for an extra £15+ a week...and the rest, already reported about the state of this building and grounds.03 May: 19:20 / 20:28Check your cameras once again London and Quadrant so you know who's in flat 5 AGAIN ... and why my walls are shaking and home is vibrating from their excessive noise... AGAINLike I said I'll keep putting these reviews online because when I was sending you these logs in private you took issue with it. Here we are in May 2024 still letting him get away with his inconsiderate rubbish.04 May 14:32.... usual excessive noise rubbish coming from flat number 5 again.15:40 check your cctv cameras and see who's back in flat 5 causing more excessive noise for the rest of us in our homes.... to hear...again.RESPONSE:"Fantastic team"... that's questionable and yet again you're referring me to an inbox with Trustpilot in the subject line when I've still had no response from the one I sent months ago but never mind the local police have reminded him about antisocial laws. Since you have consistently failed to support me historically and to date.
Blackbutterflai · 30 May 2024
Agent replied · 11 June 2024
Hi,We welcome your review, and we thank you for taking time to provide us with information on a noise issue.We're sorry to read this and we have a fantastic team that will do their utmost to help and advise and can be reached by email at lqdirect@lqgroup.org.uk. It’ll be most helpful to us as well if ‘Trustpilot’ is used as your email subject when contacting us in this way. Many Thanks Customer Service Team
★★★★★ 1/5
TrustpilotService charge for what service?
We have been paying for communal window cleaning as per our service charge for the last seven years of living in a new build apartment block and despite this yearly payment this task has never been completed. After two years of complaining to L&Q, they have refused to engage or communicate on this matter. Even an email saying No we can’t undertake this task would be better than the utter ignorance we receive. The best thing about all this complaining is thatL&Q have raised cost of the communal window cleaning for the next financial year. That’s L&Q for you.
Paul · 29 May 2024
Agent replied · 11 June 2024
Hi Paul,We value your feedback, and we thank you for taking the time to share your thoughts with us too. We're saddened to hear we've not been providing a service you've been paying for and for the lack of communication our end. We have an amazing team here who can definitely help and are reachable at lqdirect@lqgroup.org.uk and we kindly request 'Trustpilot' is used as your email subject when contacting us on this occasion. Many Thanks Customer Service Team
★★★★★ 1/5
TrustpilotL&Q never disappoints:ALWAYS awful!
L&Q never disappoints: they are always unreliable and happy to charge service charges (ever increasing) for an ever poor service. The people they employ to manage buildings are never seen, take weeks or months to act re repairs. Their only obsession seems to be not having door mats likewise flats as they are a fire risk. They seem to worry less when our main door won’t electronically unlock. That’s not a fire risk it seems, and was not working for weeks in lockdown. Since then their service has remained dreadful. As a building, paying a service charge, we regularly consult with our MP and/ or local councillors to force L&Q to act on issues re our building that we are already paying for through a service charge. All very laughable, and they are cowboys.
Andrew · 28 May 2024
Agent replied · 11 June 2024
Hi Andrew,We welcome your review and we thank you for sharing your thoughts and feelings with us too.We're saddened to learn there’s several issues of concern and we offer our sincerest apology if our service hasn’t quite met your expectations, but we fully understand why some of the issues mentioned would be worrying for you.We would love to offer our help with any outstanding concerns and to work with you in finding a resolution. To help us achieve this Andrew, we kindly invite you to email the details to us where one of our advisors will be more than willing to help.We're reachable at lqdirect@lqgroup.org.uk and we request 'Trustpilot' is used as your email subject which'll be most helpful to us as well.Feel free to drop us an email at anytime and it’ll be our utmost pleasure to do our best for you 🙂Many ThanksCustomer Service Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
