Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotCARPARK
MAY 2023....SINK HOLES APPEARED IN THE CAR PARK OF RANSTON CLOSE, DENHAM, BUCKS. AFTER WAITING OVER A YEAR THE ENTIRE CAR PARK WAS SECTIONED OFF WITH SCAFFOLDING ETC. WE NOW HAVE DIGGERS ETC BUT NO WORKMAN. AS OVER 55 RESIDENTS WE R HAVING TO PARK ON THE MAIN ROAD AND HAVE CONTACTED BREAKFAST T.V. AND LOCAL M.P. TO NO AVAIL. WE SHOULD ALL BE COMPENSATED AS ONE RESIDENT HAS A GARAGE WHICH CANT BE USED. PLEASE HELP. NOW CONSIDERING LEGAL ACTION.
John · 28 May 2024
Agent replied · 11 June 2024
Hi John,Thank you so much for leaving us a review and for bringing this matter back to our attention.We understand the works are with our complex project team and whilst we appreciate the disappointment this causes, unfortunately more complexed repairs can take a considerable amount of time to complete.However, we would love to arrange contact with you to discuss your concerns in more detail and to provide you with an update on the current situation.With this in mind, please can you kindly email your details to our dedicated team at lqdirect@lqgroup.org.uk where we’ll be happy to arrange contact with you. It'll be most helpful to us as well if 'Trustpilot' is used as your email subject on this occasion.Many ThanksCustomer Service Team
★★★★★ 3/5
TrustpilotWater leak
Took two weeks to get an appointment, then had to wait for kt heating to come then they couldn’t turn the water off, so then had to wait for a l@Q plumber who couldn’t understand why kt couldn’t turn water off from outside when it only took the plumber two minutes to turn it off then had to wait for kt to come back again to do repair, so overall a two week wait took 6 weeks.
Barbara · 18 July 2024
Agent replied · 23 August 2024
Hi Barbara, Thank you for sharing your feedback with us. We sincerely apologise for the inconvenience caused due to delays you experienced with the cross over of works. We are actively working on improving our efficiency in scheduling and transitioning between different service providers. Your feedback plays a crucial role in the improvement process. We really appreciate your patience and understanding. Many Thanks Customer Service Team
★★★★★ 5/5
TrustpilotGreat experience overall
Great experience overall. Had a viewing within days of enquiry. Great amount of information which made it easy for me to decide what was right for me. Process of putting an offer in was very simple and to the point. No messing around. I knew I’d secured the property within days and then the referencing process was simple enough. A little bit extensive but I guess that’s the point! Generally good communication from Tina, the lovely lady who was dealing with my process. Very happy!
Emily · 23 May 2024
Agent replied · 11 June 2024
Hi Emily,Thank you very much for leaving us an amazing review! 🙂Your feedback is highly appreciated and it’s lovely to hear Tina is helping and supporting you throughout your journey into a new home. It’s certainly reassuring for us to hear this too and we absolutely love that you’ve had the best positive experience.Wishing you all the best Emily as you continue your journey with us, and we’re always willing to help if there’s anything we can do for you.Many Thanks Customer Service Team
★★★★★ 2/5
TrustpilotBeing ignored by repair men
You need to have repair people who actually listen to and believe the resident and take the time and trouble to sort out the issues first time. They also need to keep the resident informed about their findings.I think a written report of the issues found and solutions proposed/taken should be given to the resident so we know what's gone on together with the L&Q job number would be very helpful in future.
SAL · 20 September 2024
Agent replied · 23 October 2024
Hi Sal,Thank you for your review; we truly appreciate your feedback.Whilst we regret not fully meeting your expectations, please know that your feedback and suggestions are highly valuable to us.Ensuring that our maintenance team delivers attentive, and a thorough service is crucial to us, and we will use your feedback to help us look at ways we can enhance our communication and reporting practices.We're also sorry to hear that you felt ignored, and we understand the disappointment this can bring. If there is anything we can do to assist you, please feel free to reach out to us via email at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject), and we will do our very best to help you.Many Thanks,Customer Service Team
★★★★★ 5/5
TrustpilotJoanne H made the whole process alot…
Joanne H made the whole process alot easier than I thought it would be.
Gerald · 4 June 2026
Agent replied · 5 June 2026
Hi Gerald,
Thank you so much for your wonderful 5-star review! 😊
We’re delighted to hear that the process was made easier for you and handled professionally. It’s fantastic to know that Joanne’s communication was also clear and responsive, and that she took the time to understand your needs. Joanne truly is a great asset to our team, and it means a lot to hear how helpful and supportive she was for you.
Thanks again for sharing your positive experience with us - we really appreciate it!
Customer Service Team
★★★★★ 1/5
TrustpilotWhy should I speak to them if you're not
Why am I still expected to smell the dirty cigarette smoke coming from flats 5 and 2 from my open windows London and Quadrant.... I told you before.... since they enjoy smoking so much... tell them to close their windows and inhale their own dirty fumes!18May... another warm day I'd like to have my windows open without smelling their dirty cigarette smoke coming up into my home...both of their kitchen windows are open and either both of them are smoking or one of them.And it's happening again today 21May... why should I speak to them if you're not!
Blackbutterflai · 21 May 2024
Agent replied · 11 June 2024
Hi Blackbutterflai,Thank you so much for your review.Whilst we appreciate this is annoying for you sadly, we're unable to prevent this from happening.It is not illegal for our residents to smoke cigarettes within their own home, garden, or balcony and this wouldn't be seen as anti-social behaviour.Likewise with the opening of their windows, we're also unable to prevent our residents from opening them.We appreciate this may be disappointing news for you and we recommend you speak to your neighbour in person and come to an amicable solution.Many ThanksCustomer Service Team
★★★★★ 1/5
TrustpilotVery bad experience…..
Moved into the property on 13th and had to get gas uncapped which was booked in later that day - in the afternoon engineer called my phone for like second which I missed as could not get to it on time. Managed to finally get through to someone to find it was the engineer- but as didn’t answer he left (did not even knock on the door). So, they said would rebook but not same day - the next on the 14th. The 14th came, only fit the engineer to turn up / uncap the gas, but realised there was no power to the boiler as it had not been connected to the mains - and in fact the wires had been cut and he could not do it as needed an electrician of which l&q was supposed to have arranged. He said it would have to be booked in for another time along with an electrician (so he contacted l&q and so did a few times) and the job was rebooked for the Thursday 16th. So now 4 days on, no fully functional/safe boiler. No heating. The Thursday came, only to be told it still could not be done as there was no electrician arranged. So maybe they would do it the next day (Friday 17th). Friday came with no contact, so I had to call them multiple times and also contact my housing officer. Was then told it could not be done until the following week on the 22nd. This boiler should have been checked and connected before I moved into the property - but this was a failure on l&q’s part. It’s been a stressful ordeal, I too of a very stressful move. Disgraceful communication from both, and complete lack of care, priority and professionalism.
Dean · 20 May 2024
Agent replied · 11 June 2024
Hi Dean,Thank you for taking the time to share your experience with us and we're deeply sorry your moving experience hasn't gone so well for you.We sincerely apologise for all the trouble you've been through, and we're also saddened to learn of your experiences with ourselves and our gas contractor.Recommissioning of the boiler is usually arranged on the day of moving into the property and we understand an order was raised to our contractor for them to attend within 24 hours as per our service level agreement. Unfortunately recommissioning of the boiler is never carried out prior to handing over the property to a new tenant.Whilst we appreciate further issues occurred with the recommissioning, the power supply has been arranged to be completed by our contractor and this was never intended to be completed by our electrician, however we sincerely apologise to you for any misunderstanding or confusion this has caused.We understand a confirmed date for the repair has been arranged with our gas contractor, and they’ve offered the first available appointment to you. We’re confident the boiler will be fully operating for you very soon and your heating or hot water supplies will be resolved.In the meantime, we’ve certainly taken onboard your feedback as its important for us to know when things aren’t going so well for our residents so we can look at ways to prevent the same from happening again.If of course there’s any further issues, please do let us know by email at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ in the subject line) and we’ll be sure to assist you in finding a resolution.Apologies to you once again for the experience had and for the frustration, inconvenience and upset this matter has caused to you. It certainly wasn’t our intentions for this to happen, but we fully understand why this has caused you to leave us a negative review.Many ThanksCustomer Service Team
★★★★★ 4/5
TrustpilotEngineer did full check even…
Engineer did full check even recommended turning down therostat to help with costing. Only down side was that time of engineer was 13:00 - 17:00. He turn up 18:15 only after i made a few worrying calls to find out what was going on. It was resolved. BUT it would of been 5 stars if someone contacted me and explained. Once i knew there was a delay and he would turn up I was OK about it. Luckily I could work at home.
Sarah · 20 May 2024
Agent replied · 11 June 2024
Hi Sarah,Thank you so much for rating your recent experience with 4-stars! 🙂We're so pleased the engineer delivered a great service during your recent appointment and we love how he offered an energy saving tip as well.We've certainly taken onboard your feedback regarding the late arrival and whilst we appreciate this can cause some disappointment, we do encourage our contractors to let you know if their engineers are running being schedule. With this said Sarah, we offer our personal thanks to you for being so accommodating and we hope it didn't cause too of a disturbance whilst working from home.Many ThanksCustomer Service Team
★★★★★ 1/5
TrustpilotL&Q have a history of not carrying out…
L&Q have a history of not carrying out repairs. They would send workmans after month from the bookings. Then they wont show up. You wont get a call back. If they do turn up and its a big job, they wont carry it out and say that there some issue and the will let the office know. Delays the work from being carried out. They dont look after there Tenant, yet they can secure more properties. Some one out the is getting paid out.
Ashraf · 20 May 2024
Agent replied · 11 June 2024
Hi Ashraf,Thank you so much for taking the time to share to leave us a review and for sharing your experiences with us.We're saddened to learn of your concerns as all repairs are equally important to us regardless of how big or small the repair may be.We sincerely apologise if this isn't the kind of experience you've previously had with us, but we'd love to have the opportunity to further assist you with any outstanding repairs that are in need of attention.Please feel free to email the details to our dedicated team at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) where one of our advisors will be more than happy to help.Many ThanksCustomer Service Team
★★★★★ 1/5
TrustpilotWorst and most negligent incompetent…
Worst and most negligent incompetent organisation on the planet! I’m going to end up dead because of L&Q. They have ignored every plea…. Put me in danger, ignored serious issues and have put a vulnerable person at serious risk without a care in the world! Let it be known that this organisation will leave you to suffer …, they will sit back while you deteriorate.. They will shove your important paperwork from in tray to in tray and conveniently lose it. If you have the choice …. Do NOT choose L&Q. They have left me devastated, unheard, feeling worthless, poorly, mentally crippled , depressed , suicidal and hopeless ! Disgusting organisation! Absolutely disgusting! If you’re in need …, They WILL make you suffer more! They do not care about their disabled and vulnerable residents. Not one iota!
Bob · 19 May 2024
Agent replied · 11 June 2024
Hi,Thank you for leaving us a review.We’re extremely saddened to hear of your dissatisfaction but at the same time we’re thankful to you for expressing your thoughts and feelings with us.We sincerely apologise if our services have failed to meet your expectations, this is naturally concerning for us too especially if our residents are not receiving a good service from us.We always strive to deliver an amazing service to our residents and by ensuring they are at the heart of everything we do. We want more than anything for you to be happy with your home and with the services you receive from us.We’re always open and willing to discuss any concerns you may have and you’re more than welcome to email our dedicated team here with the details where it’ll be our utmost pleasure to help.Contact with us is via email at lqdirect@lqgroup.org.uk and we kindly request ‘Trustpilot’ is included in the subject line of your email too.Feel free to reach out to us at anytime and we’ll be sure to do our best for you.Many ThanksCustomer Service Team
★★★★★ 2/5
TrustpilotThere is a big problem with the workers…
There is a big problem with the workers cant do the repairs and states the cannot make recommendations for the work to be done so you are left with a problem.
Naomi · 5 June 2024
Agent replied · 13 June 2024
Ni Naomi,We’re truly saddened to hear you’ve had a disappointing experience, but we appreciate you expressing your feelings with us.We always strive to deliver an amazing service so it’s naturally concerning for us to hear or your dissatisfaction too.If there’s anything we can do to help, please do let us know and it’ll be our pleasure to do our best for you. We have an amazing team here who can be reached by email at lqdirect@lqgroup.org.uk and we kindly request ‘Trustpilot’ is used as your email subject when contacting us through this channel on this occasion.Many ThanksCustomer Service Team
★★★★★ 5/5
TrustpilotTop-notch service from Saif Khalid and Mubin Abdul.
Saif and Mubin were exceptional! Their professionalism, expertise, and commitment made my renting experience incredibly smooth and enjoyable. Highly recommend them for anyone seeking a reliable and dedicated team to help find the perfect rental home.
Yaser · 27 February 2024
Agent replied · 11 June 2024
Hi Yaser,Thank you so much for your positive review and for your kind words for both Saif & Abdul.It makes us so proud to know we have an awesome team and they both delivered an amazing service as well as supporting you throughout your journey with us too.We’ve absolutely loved reading your review and to learn of the fantastic experience you’ve had during your journey into finding a new home.Many thanks again Yaser! Your feedback is much appreciated 😊Customer Service Team
★★★★★ 2/5
TrustpilotT26/3 28/3 24/4 first excuse staff sick but kept giving further dates, please also remember we have to stay in.ke three times dates changed by this…
Take three times dates changed by this Company to sort a water leak , then came out to boiler with E1 33 fault went away next day E1 33 fault back now water leaking in boiler, next engineer came out and fix fault, first engineer also we said went to heat hot water tank and found blown fuse box , so ordered a new tank which I would have liked someone else to check as I think only element rusted a shorted out, causing L@Q More expense than needed, need one on L&Q LADS TO CHECK QUICKLY BEFORE ORDERING WHOLE TANK AND ELEMENT..
Peter · 15 May 2024
Agent replied · 11 June 2024
Hi Peter,We welcome your review, and we thank you for taking the time to share your experience with us too.We feel your frustration with several visits taking place with our contractor and we apologise for the inconvenience this has caused you.Thank you for also raising your concerns regarding the recommendations for a new water cylinder, we've raised this matter and your concerns to our Building Service Team for further advice and guidance with this.Rest assured our Building Service Team will be sure to investigate this matter further with our contractor, but we really do appreciate you raising this with us too.In the meantime, if you have any further questions feel free to let us know by email at lqdirect@lqgroup.org.uk and using 'Trustpilot' as your email header where we’ll be more than happy to help.Many ThanksCustomer Service Team
★★★★★ 4/5
TrustpilotDuring the massive thunder storm on…
During the massive thunder storm on Sunday I ended up with water dripping quite heavily through my smoke detector in the kitchen. I messaged L & Q who telephoned me early the next day and sent out an electrician the same afternoon. They removed the smoke detector to allow the wiring to dry out. I also need flashing repairing around the boiler flue on the roof. They came out one day later but could not complete the repair as the roofer needed to have a gas safe person to inspect at the same time so the appointment to fix that isn't for another month. I just hope we don't have another heavy storm before then!
Suzanne · 14 May 2024
Agent replied · 11 June 2024
Hi Suzanne,We’re so thankful for your review and for letting us know of your recent experience with us 🙂It's great to hear we acted so quickly and made safe the smoke detector. We can imagine this was a worry for you at the time.We're sorry further works are needed to resolve the issue and we appreciate the time for these repairs may seem quite far away, but we'll always offer the first available appointment. It's also important for both trades to attend and make sure everything is repaired properly for you.We of course monitor our appointments daily and if availability allows us to bring the date forward, we'll be sure to contact you to let you know prior to moving your appointment.In the meantime, if there's anything else we can help you with, please do let us know by email and we'll be sure to do our best for you.We're reachable at lqdirect@lqgroup.org.uk and we kindly request 'Trustpilot' is used as your email subject when contacting us in this way.Many ThanksCustomer Service Team
★★★★★ 3/5
TrustpilotA for effort but still fare from great
I had an issue with the neighbour above, and it got bad. 2 other flat was affected by their unsociable behaviour and several police and council report got filed. I have reported it to L&Q and abide they wasn't the best at resolving it and seemingly took the side of the neighbours, as they (the neighbours) acted all sympathetic and upset, but they did made and effort after my bad review here and several upset emails. Actually the managing agent seemingly have sorted the situation. I have to say L&Q at least made the effort after the bad review to call me and listen to my side of the story and to try and make piece with between us explaining to them that they need to keep the noise at a reasonable level and be mindful of their neighbours. It is just a shame I had to result to this to get their proper attention.
Melinda · 14 May 2024
Agent replied · 11 June 2024
Hi Melinda,Thank you for taking the time to share your experience with us and although we haven’t met your expectations, we would like you to know we still value your feedback.We’re very sorry to hear how your neighbour’s behaviour is impacting you and we apologise profusely if we haven’t previously provided you with the help and support you hoped to receive from us.Sadly, day-to-day living noises aren’t seen to be anti-social, but we honestly still feel your dissatisfaction and understand at times the noise can be somewhat annoying especially during a time when we like to rest. However, if the noises are excessive and happening regularly, we strongly recommend you take recordings of the noise and submit the recordings to us via the noise app.There’s also further information on our website regarding anti-social behaviour and we’ve included a ling below that may be of further help to you. There’s also a link to the noise app that you may also wish to consider using moving forward.https://help.lqgroup.org.uk/help/tenant/antisocialbehaviour/asb-noise-nuisanceFurther to your concerns regarding short letting of the property above, we’d very much love to gather further details from you so we can investigate this matter further.To help us make it possible, please can you kindly email the details to us at lqdirect@lqgroup.org.uk (with ‘Trustpilot as your email subject) where our dedicated team will happily help with your enquiry. You’re more than welcome to use the same email address if you have any further questions regarding the noise disturbances and we’ll of course do our utmost to help and support you with these too.Many ThanksCustomer Service Team
★★★★★ 1/5
TrustpilotAs a tenant
As a tenant, I feel it is crucial for the association to ensure that maintenance and repairs are handled professionally and promptly. This not only ensures the safety and well-being of residents but also upholds the quality standards of the properties.I kindly request that the housing association reviews this policy and considers taking full responsibility for necessary repairs and maintenance. This would greatly improve tenant satisfaction and ensure that all properties are kept in good condition.
Kay · 25 July 2024
Agent replied · 11 June 2024
Hi Kay, We greatly appreciate your feedback and understand how vital prompt and professional repairs are to ensure the safety, well being, and satisfaction of our residents. We always strive to provide the best possible service and a home where residents feel safe and secure. We sincerely apologise if we have not met this standard in your experience. We are very keen to rectify this and would love to hear more from you about any specific issues you may have been facing. Please could you email our team at lqdirect@lqgroup.org.uk with 'Trustpilot' as your subject header. Where we will do all we can to assist. Thank you for raising your concerns with us. Many Thanks Customer Service Team
★★★★★ 1/5
TrustpilotNot so social
1) I had a parking spot for my flat and a parking permit for it. I forgot to display it after an MOT and was ill for 2 weeks so only noticed it afterwards. I received several parking tickets, summing to a fine of £800. I went through the complaints process of both L&Q and the parking company L&Q hired. L&Q said there's nothing they can do to help me as I haven't followed the rules. The parking rules would be there to protect residents. Unless you are a resident who forgot to display their permit in their own parking space, then you're not protected. As I didn't have the capacity to go to court, I paid and cried in the packet soup I ate for weeks.2) I made a complaint because the rent increased but repairs were not being dealt with for months. The complaints team ignored me for weeks (without letting me know that they cannot meet the 10 working days response time) while the property manager pressured me to make a decision on the new AST, not understanding why I wanted a response from the complaints team first. When the complaints team finally broke the silence, their outcome letter didn't even investigate the main concern of the complaint (rent increase). I asked for clarification, they returned to ignoring me. To avoid ending up homeless and being bullied further, I signed.For both problems I asked the MP for help who also didn't get anywhere with L&Q. But at least I felt heard and supported by them.Update:L&Q's response shows that they do not care.Re problem 1) They could have refunded the £800 fine or ask the parking company to drop it after I showed my parking permit. Re problem 2) It's interesting that they can reply publicly within 2 hours, but I'm still being ignored by their complaints team for 2 months who are still owing me a Stage 1 response, violating their own policies.Update 2: Still no response from L&Q despite several attempts at chasing.
Sad · 13 May 2024
Agent replied · 11 June 2024
Hi, We appreciate you taking the time to leave us a review. We're genuinely sorry to hear about the difficulties you've been facing. Regarding the parking issue we have parking Management in place to enforce the rules to ensure fairness and security for our residents. However, we entirely understand the unique circumstances that made it challenging for you to comply, and we're really sorry if you felt let down by this system. Concerning your complaints about the rent increase and the delay in repairs, it's unfortunate if you're not satisfied with the response received from the complaints team. Our aim is always to provide a swift and fair resolution to all issues raised and we certainly wouldn't want anyone to feel as though they are being pressured or bullied into acceptance. As we have limited information for you we would like to encourage you to email all the necessary details regarding the concerns you have through to us. We want to assure you these issues will be thoroughly investigated. You can email us via lqdirect@lqgroup.org.uk using 'Trustpilot' in the subject header. Many Thanks Customer Service Team
★★★★★ 1/5
TrustpilotGet me Out!!!!!
If I could give zero stars I would. The building management is below unsatisfactory. Rats and mice running around live they pay rent, yes RATS anndddd mice. Build smells of pee, people having sex on the stairs, drinking and taking drugs. Lift always broken down and when itis working we have to get out the Rats first. Dead and live rats on the stairs. Kids coming in to smoke on the top floor. Building managers changing every month so complaints basically start from scratch and get no where. At this point it’s just depressing. My kids are scared we just need to leave for a peaceful mind
SANJAY · 12 May 2024
Agent replied · 11 June 2024
Hi Sanjay,Thank you so much for taking the time to leave us a review and for expressing your concerns with us.We’re extremely sorry to learn there’s several issues that are causing concern, we honestly understand why they're a worry for you and it saddens us to learn how it's impacting you and your family too.With regards to the kind of Anti-Social behaviour you're reporting, we strongly advise you also report these incidents to the police (if you haven’t done so already) and if the police do take action, they'll be sure to let us know and work with us to prevent the same behaviour from reoccurring. Further to your concerns with rodents, we can also arrange for our pest control contractor to attend and carry out a course of treatment as well as blocking in any entry points to the building.We're very sorry if the service you previously received from us hasn't met your expectations and we understand the frustration this causes as well but we’d very much love to be given the opportunity to further assist you with each of your concerns and look at ways we can work with you in resolving them.To help us achieve this we kindly invite you to email the details to us along with your full address to lqdirect@lqgroup.org.uk. It’ll be a great help to us too if ‘Trustpilot’ is used as your email subject on this occasion.Many Thanks Customer Service Team
★★★★★ 1/5
TrustpilotWater is very important for every one in the planet
L&Q has to improve the time frame to attend the site and avoid delays, it took 2 months to repair a water leak. the leak is not major and even a drop of water loss in a second is big loss of water if it is not repir or attend for 2 months. its not matter of the money i paid for my water bill, should be reminding people suffering to get water for their daily needs.
Ajay · 5 July 2024
Agent replied · 23 August 2024
Hi Ajay, Thank you for sharing your experience and concerns with us. When repairs are reported to us, we assess them and allocate the most appropriate operative within a certain time frame. Unfortunately, this can sometimes be affected by other works that might take a priority. We're constantly working on improving our services and your feedback helps us in doing that. We absolutely agree with your sentiment about water conservation and strive to address such issues as quickly as possible to avoid wastage. Please feel free to reach out to us if you encounter any more problems or have suggestions for improvements. You can contact us at lqdirect@lqgroup.org.uk - Just use 'Trustpilot' as your subject header. Many Thanks Customer Service Team
★★★★★ 1/5
TrustpilotTAKING OUR PARCELS
HOUSEKEEPER FROM MANDEL’S HOUSE THE BALD OLD GUY IN NORTH WEST LONDON FLATS IS SNEAKING INTO OUR BLOCK AND TAKING TENANTS PARCELS HE HIDES AROUND DO NOT DO NOTHING ALL THE TIME AND GOES AROUND FLIRTING WITH A WOMAN IN THE TERRACE FLOOR LIKE A WIMP ITS THE THIRD TIME THE SAME THING SCHANTEL IS COVERING HIM AND ALLOWING HIM TO DO THINGS AGAINST TENANTS LIVING HERE SHE DOES NOT TAKE COMPLAINT AND THE PLACE IS A MESS SOMETHING NEEDS TO BE DONE SHE IS USELESS AND NASTY NOBODY LIKES HERE MANAGEMENT SO CHANGE THEM !!!!
TZRek · 9 May 2024
Agent replied · 11 June 2024
Hi Tzrek, Thank you for sharing your thoughts and feeling with us. The comments in your review are naturally concerning to us and we would really welcome the opportunity to look into your reports in more depth. So we can do this we would need you to email us via lqdirect@lqgroup.org.uk using 'Trustpilot' as your subject header. Once received one of our dedicated team will look into your report and help in anyway possible. Many Thanks Customer Service Team
★★★★★ 1/5
TrustpilotDestroying lives over and over.
This organisation needs to be dissolved. They are a cruel, deceptive and incompetent organisation. I’ve been bullied by staff from the caretaker to senior managers. Each covering the behind of the person below them. Such a lack of service, cleaning, maintenance, gardening. I suggest giving them a very wide berth. They are the result of a 2 year nervous breakdown of my mental health. They lie, ignor, and intimidate people who try to hold them accountable. And will stop at no lengths. Even forcing and blackmailing people to sign gaging documents or face eviction. Stopping people from complaining buy blocking them from the complaint platform online. Complain and they will gag you, bully you, intimidate you. And overall destroy your life. Before escaping this corruption I actually sat in the edge of my 7th floor balcony and contemplated jumping. I was take to hospital and medicated. They completely destroyed my good character and reputation with my neighbours. Ostracised me from my community. They don’t like residents getting along. Because it’s seen as power in numbers. So they play neighbours off one another. And breakdown communities. Making sure each tenant is isolated and alone. Removing their voice. Destroying self confidence. They didn’t stop with me until I was completely broken.
Richard · 8 May 2024
Agent replied · 11 June 2024
Hi Richard,Thank you so much for taking the time to leave us a review and for sharing your thoughts and feelings with us too.Firstly, we sincerely apologise if you've had a disappointing experience and most importantly, we're saddened to hear of your personal struggles too, but we're so pleased you’ve since managed to get the help and medical attention needed at the time.We're deeply concerned by your comments in your review, and we'd like to reassure you such behaviour from any staff members isn't acceptable and will not be tolerated.We of course would love to gather further details and gain a better understanding of your concerns, so we can advise the best way forward in helping you.With this in mind, we kindly invite you to email your details and concerns to us at lqdirect@lqgroup.org.uk where one of our helpful advisors will gladly offer their help and support. When contacting us through this channel, we request 'Trustpilot' is used as your email subject.Many ThanksCustomer Service Team
★★★★★ 1/5
TrustpilotAmazing that they’re allowed to be…
Amazing that they’re allowed to be landlords.The response only adds insult to injury as you responded so quickly here but when messaged directly you take 10 days for a non answer.Our current issue has resulted in thousands of pounds of damage and you have still failed to repair the cause of the issue.Please don’t even bother with a copied/pasted response to give the impression you’re concerned.
Kevin · 20 December 2024
Agent replied · 26 December 2024
Hi Kevin,We're very sorry to see your 1-star review.We want you to know that we are here to help, and if there is anything we can do for you, please feel free to reach out to us at contact@lqgroup.org.uk (with 'Trustpilot' as your email subject). It would be our pleasure to assist you with your enquiries.Many Thanks,Customer Service Team
★★★★★ 1/5
TrustpilotAvoid L&Q Management at All Costs
Living in a building managed by L&Q has been an absolute nightmare. The incompetence and lack of accountability displayed by this management company have reached new heights of frustration.Take, for example, the lift repair situation. It's been out of service since January 1st, 2024, almost six months of inconvenience and disregard for residents' basic needs. When confronted, their response is a vague excuse about waiting for some elusive "section 20 team" to approve the repair, with no concrete timeline provided.If you value your sanity and quality of life, steer clear of L&Q (just do not buy an apartment in a building managed by L&Q) Save yourself the headache and choose a management company that actually cares about its residents and their well-being.
Mr · 3 May 2024
Agent replied · 11 June 2024
Hi Mr Ali,Thank you for taking time to leave us a review and for sharing your concerns with us too.We certainly feel your frustration with the lift outage, and we can imagine this is causing some difficulties amongst some of our residents too. We sincerely apologise to you for the continued delay and most importantly for the dissatisfaction and upset this matter is causing.As you may already be aware there are certain procedures we must follow especially when a Section 20 ruling applies. In the meantime, and whilst we appreciate the disappointment this causes; the team will endeavour to progress the works forward as quickly as they can and by keeping the waiting time as minimal as possible.We're of course happy to help with any further questions you may have and you're more than welcome to reach out to our dedicated team here by emailing us at lqdirect@lqgroup.org.uk. We kindly recommend 'Trustpilot' is also used as your email subject when contacting us on this occasion too.Many ThanksCustomer Service Team
★★★★★ 3/5
TrustpilotThe property needs attention we …
The property needs attention we hav gas fires disconnected for over 10 years and they have not been cleared and fireplaces need attention the doors are so very old and need new locks especially the toilet door and handles also front door is over 30 years old and should be replaced with a secure one. Kitchen needs attention but back garden is difficult to clear as a family of fox are always there and we are intimidated by them and cannot enter it. Please we have to take caution and cannot use the back garden. Can a lead for this area be sent to view and observe these issues.
Tasnim · 3 May 2024
Agent replied · 11 June 2024
Hi Tasnim,Thank you so much for raising your concerns with us here.We'd love to gather further information so we can assist with the repairs needed inside your home, but it's important for us to obtain additional information so we can best advise you.By all means, feel free to email us the details for each repair and by providing as much information as possible about the problems you’re experiencing.Please kindly bear in mind if the rear garden is for your personal use only, this would be your responsibility as per your tenancy agreement to ensure the garden is regularly maintained, but if the garden is a communal garden, please kindly include this information within your email.Our dedicated team here are reachable at lqdirect@lqgroup.org.uk and we kindly request ‘Trustpilot’ is used as your email subject on this occasion.You’re welcome to contact us at anytime and we’ll be sure to do our best for you🙂Many ThanksCustomer Service Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
