LQ London reviews

Hi Janis, Thank you so much for leaving us a 4-star review! 🙂 We really value your feedback and are glad to hear that most things went well for you, although we're sorry about the mess that was left behind. We completely understand how disappointing that must have been and sincerely apologise for any inconvenience this caused. If you need any further help or assistance, please don’t hesitate to let us know. You’re more than welcome to reach out to our team anytime at contact@lqgroup.org.uk. We kindly ask that you use 'Trustpilot' as your email subject, and we'll do our utmost to help you in any way we can. Many thanks, Customer Service Team

Hi Carol, Thank you so much for taking the time to leave us a review. We're genuinely sorry to hear that your recent experience didn't meet your expectations, and we understand how disappointing this must have been for you. Our goal is always to provide excellent service and to make sure every customer feels valued, heard, and fully supported. Please know that your feedback is important to us, and we would really like the opportunity to fully understand what went wrong and explore ways to help. Please don’t hesitate to get in touch with our team - we're here to help in any way possible and will do our utmost for you. You can reach us by email at contact@lqgroup.org.uk, and we kindly ask that you use 'Trustpilot' as your email subject when reaching out to us. Thank you once again for your feedback, and we hope to hear from you soon! Customer Service Team

Hi Agustin, Thank you for tsking the time to share your concerns and experience with us in your review. We sincerely apologise for any inconvenience that you have encountered with our service. We would like to let you know that your home is now managed by Metra living, but this doesn't mean we will leave you unsupported. We encourage and welcome you to contact us at contact@lqgroup.org.uk. Please use 'Trustpilot' as your subject header - this will allow your message to be easily identified and attended to by our dedictaed team. We are committed to addressing your issues and working towards a satisfactory resolution. Please don't hesitate to reach out! Many Thanks Customer Service Team

Hi Joanne, Thank you so much for taking the time to share your feedback with us! 🙂 We're chuffed to hear that you found our advisor so supportive and accessible during your conversation. Providing friendly, straightforward assistance is always our top priority, and knowing that we made things smooth for you truly brings us joy. Your wonderful feedback means a lot to everyone here, and we look forward to assisting you again whenever you need us! Many thanks, Customer Service Team

Hi Andy, We truly value your feedback and thank you for reaching out. We understand your concerns regarding the state of the areas, pending repairs and overall management issues. To assist you better and keep you informed, we'd really appreciate it if you could email our dedicated team at contact@lqgroup.org.uk with 'Trustpilot' as your subject header. We're confident we can work with you and make things better. Many Thanks Customer Service Team

Hi Yaz,Thank you so much for taking the time to leave us a review.We understand your frustration with the communication and handling of your energy bill issue. It's concerning to hear about the difficulties you've encountered with changing contact information and the lack of resolution from the team. We sincerely apologise for the stress and anxiety this has caused you.We're committed to improving our communication processes and ensuring that our residents have a positive experience. We very much appreciate you bringing this to our attention and will use your feedback to enhance our services.We encourage you to reach out to our customer service team directly so we can further investigate this matter and work towards a satisfactory resolution. To help us achieve this, we kindly invite you to email us at contact@lqgroup.org.uk and ensure 'Trustpilot' is mentioned in the subject line of your email too. It'll be our utmost pleasure to provide further advice and guidance with this matter.Many Thanks,Customer Service Team

Hi Syvie, Thank you for taking the time to leave us a review and share your concerns. We deeply regret to hear about the health issues you're facing and understand your concern about the unresolved housing matters. We want to reassure you that your situation has been noted and our team is currently looking into your case. We acknowledge that it has been a prolonged waiting period and sincerely apologise for any distress you may have experienced. We understand your frustration and want to assure you that we are not ignoring you, but actively working on resolving your issue. If you need us you can reach us directly via email at contact@lqgroup.org.uk, please use the word 'Trustpilot' as your subject header. This will help us to identify your case and address your needs as quickly as possible. Once again, we're truly sorry for the frustration and upset this has caused you. We value your patience as we work through this process.Many Thanks Customer Service Team

Hi H, Thank you for taking the time to leave a review and share your thoughts and feelings. We deeply apologise for any issues you have encountered, knowing that our aim is not to cause you any stress. We understand your frustration and recognise the inconveniences you've been through. We kindly invite you to email us directly at contact@lqgroup.org.uk, using 'Trustpilot' as the subject header. We need your full name and address to look into this matter in more detail and offer our assistance.We assure you we are keen to resolve any issues you may have an greatly appreciate your patience during this time. Many Thanks Customer Service Team

Hi Deborah, Thanks so much for your 5 star review. We're delighted to hear your feedback! You mentioning that you feel safe and secure truly warms our hearts. We aim to deliver a quality service and it sounds like Martin hit the mark. Well done Martin. Many Thanks Customer Service Team

Hi Alison, Thank you so much for your 5-star review! We really appreciate you taking the time to share your recent experience with our operative, and it's fantastic to know you had such a positive experience. Providing a professional, friendly, and informative service is always our aim, and our operative has certainly mades us feel proud. We hope we can assist you again soon 🙂 Many thanks, Customer Service Team

Hi Sandro, Thank you for bringing this to our attention. We apologise for the inconveniences you've faced in the past - this certainly isn't the experience we want you to have. We appreciate your patience and the proactive steps you've taken to resolve some of the issues. We are currently exploring options for EV Chargers, the reason it has taken this long is due to safety concerns, lack of power supply in some communal areas, and the problem of sharing the cost among all residents. It's a complex issue but we are working towards find the best solution. Any unresolved issues you have, we'd gladly tackle. Just send us an email at contact@lqgroup.org.uk with the subject line 'Trustpilot'. We're here and keen to help in anyway we can. Many Thanks Customer Service Team

Hi Dwight, Thank you so much for leaving us a review. We appreciate you sharing your concerns about the speed of repairs, and we understand how frustrating it can be when issues in your home aren’t resolved promptly. When repairs are initially reported to us, we assess the priority and raise them accordingly. However, we understand that things can change and issues may worsen. If this happens, please let us know so we can reassess the situation and provide the support you need. You’re welcome to contact us through any of your preferred channels or by emailing us at contact@lqgroup.org.uk. If you include 'Trustpilot' in the subject line of your email, that would be a great help to us. Thank you again for your feedback! Customer Serice Team

Hi Howie B, Thank you so much for taking the time to leave us a review. We sincerely apologise for your disappointing experience, and we're very sorry to hear that there’s still an unresolved issue. Please feel free to email the details to our team at contact@lqgroup.org.uk (with 'Trustpilot' in the subject line), and we’ll be more than happy to look into this for you. Many thanks! Customer Service Team

Hi Graham, We'd like to thank you for sharing your concerns with us. Please note that any gas works must be carried out by a Gas Safe registered contractor, and any significant projects, like a boiler replacement, require our prior approval. We can assure you that we are currently reviewing your situation and will reach out with an update as soon as we can. We hope the recent mould wash has taken care of the issue. If it returns, please reach out to us so we can evalute the situation promptly. For any assistance you may need, feel free to contact our dedicated team at contact@lqgroup.org.uk and kindly use 'Trustpilot' in the subject line. We're here to help! Many Thanks Customer Service Team

Hi Awais, We regret to hear that you're not satisfied, but we truly value your feedback. Shared Ownership is a government-backed initiative provided by Housing Associations, designed to help people transition from renting to owning a home. This scheme can serve as a valuable step towards homeownership for many. When you submit a complaint to us, we take it seriously and view it as a chance to collaborate with you to reach a satisfactory resolution. Additionally, you can always reach out to the Housing Ombudsman Service for guidance regarding your concerns. If you feel you are being billed for services you aren't receiving or wish to make a complaint, please do let us know so we can look into this further. You can contact our team at contact@lqgroup.org.uk with 'Trustpilot' in the subject line. We are committed to resolving this for you. Many Thanks Customer Service Team

Hi Heather, Thank you for your review and for sharing your feelings with us. We're truly sorry to hear about your dissatisfaction, and we sincerely apologise if we haven’t provided the level of service you expected. We completely understand why this would be disappointing for you. Please know that we’re always willing to discuss your concerns in more detail, and if there’s anything we can do to make things right, we’d be happy to help. You’re more than welcome to email our team at contact@lqgroup.org.uk (with ‘Trustpilot’ as the subject), and it will be our utmost pleasure to assist you in any way we can. Thank you once again for your feedback. Customer Service Team

Hi Damarius, Thank you so much for sharing your positive experience with us! 🙂 We’re delighted to hear that you found Holly approachable and attentive during your interaction today. Providing supportive and clear communication is very important to us, and your kind feedback reassures us that Holly is delivering amazing service to our residents. Thanks again for your wonderful feedback! Customer Service Team

Hi Anita,Thank you so much for leaving us a 4-star review!😊It's great to hear that you've had a good experience and that everything went perfectly with our contractor. It certainly makes us happy to hear this too.We're sorry to learn that you initially encountered a problem with the repair being raised incorrectly, and we offer our apology for the trouble and inconvenience this caused at the time. It's important for us to know when things don't go so well, so rest assured, we've taken onboard your feedback.Many thanks again for your review, and we look forward to helping you again soon.Customer Service Team

Hi Samuel,Thank you for sharing your recent experience with us, we very much appreciate your feedback.We understand your frustration with the recent experience you had with our customer service team. It's unacceptable that you were left on hold for an extended period and that the advisor you spoke with was unhelpful. We sincerely apologise for the disappointment and frustration this has caused.We're committed to providing our customers with excellent service and would like the opportunity to further assist and investigate this matter.To help us achieve this, please feel free to email the details to us at contact@lqgroup.org.uk (with 'Trustpilot' as the email subject), where one of our helpful advisors will do their utmost for you.Many Thanks,Customer Service Team

Hi Ting Ting Chan,Thank you for bringing your concerns to our attention.We're sorry to hear about the lack of hot water supply in the building and your home. We understand how frustrating this must be, especially during cold weather, and we sincerely apologise for the inconvenience it has caused.After looking into the issue further, we are aware of the ongoing problem and we're working hard to resolve it as quickly as possible. We appreciate you reporting this issue to us, and we're actively investigating with our contractor to find a prompt and effective solution.We're committed to keeping our residents informed of the progress, and we'll be sure to update everyone via text messaging as soon as we have more information to share.In the meantime, we apologise profusely for the continued delay but we hope this helps to provide some reassurance that we're working hard to find a resolution.Many Thanks,Customer Service Team

Hi Alfred, Thank you for leaving a review to highlight your experience. We're very sorry for the inconvenience caused to you due to the failure to attend the appointment and also that you was not notified of this. We completely understand how frustrating it must have been for you to wait at home for nothing, especially without being given any prior information. To resolve this issue and prevent such lapses in the future, we would recommend you send a message to our team at lqdirect@lqgroup.org.uk. Please use 'Trustpilot' as the subject header of your email. You feedback is very important to us and we're confident that we can turn things around for the better. Many Thanks Customer Service Team

Hi Tracy, Thank you so much for your positive review! 😊 We're so pleased everything went well for you and that we met your expectations. Your kind feedback truly means a lot to us, and we look forward to helping you again with any future needs. Many thanks! Customer Service Team

Hi Sheryl, Thank you so much for sharing your feedback with us. We’re truly sorry to hear about the difficulties you’ve experienced in reaching your Neighbourhood Housing Officer and the ongoing issues with repairs. We understand how frustrating and disappointing it must be to feel unheard and to have important updates pending for so long. We’d really appreciate the chance to learn more about your concerns and see how we can help resolve this for you. Please feel free to email our dedicated team at contact@lqgroup.org.uk, using 'Trustpilot' as your email subject. One of our advisors will do their best to assist you as soon as possible. Thank you again for bringing this to our attention. Customer Service Team

Hi Mathilde,Thank you for your review and for taking time to inform us of your concerns.We sincerely apologise if you feel our services have failed to meet your expectations and for any inconvenience this is causing you too.We certainly feel your frustration with the lift being out of service and we fully appreciate the difficulties this is causing yourself and other residents. Furthermore, we're saddened to learn there's several other issues that need attention and it’ll be our pleasure to ensure each of these are addressed accordingly for you.To help us make it possible, please can you kindly email the details to us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) and we'll be more than happy to further investigate each of your concerns and to work with you to find a resolution.Many ThanksCustomer Service Team