4/5
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Trusted Agent profile
LQ estate agents in London, Sidcup and Warwick
★★★★★
2,844 reviews across 3 offices and 3 platforms
LQ has three offices, in London, Sidcup and Warwick. Together they have 2,844 reviews on three platforms, rated 3.1 out of 5 overall.
524
Reviews on Google
All 3 offices
2
Reviews on Yell
All 3 offices
2,318
Reviews on Trustpilot
Business-wide
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Our offices
LQ's three offices, most reviewed first. Each has its own page.
Reviews on Google
Showing 524 reviews on Google only. Show every review
Google1/5
GoogleI would not recommend buying a property managed by L&Q. In my experience, they show very little care for the buildings or the needs of the owners. Maintenance issues are not handled properly, and there seems to be a consistent lack of accountability. On top of that, charges often feel excessive and poorly justified. This review is intended to help anyone considering buying in one of their developments. Based on my experience, I would strongly advise looking elsewhere.
1/5
GoogleA call centre they do have, but no Customer Service to go with it. They keep putting things on the „System”, but nothing ever gets done about the issues. Even if a roof is leaking, 6 month and nothing got done.
1/5
Google"Disgraceful tactics from L&Q. They are currently using third-party contractors to threaten me with being in 'breach of tenancy' simply because I’ve questioned their demand for a valuation survey. This isn't for an emergency repair or a safety check; it’s a corporate exercise to inflate their stock value for further borrowing, yet they are using legal intimidation against their own tenants to get it done. Their customer service is non-existent, and their priority is clearly building more 'rubbish card-board blocks' rather than respecting the rights and peace of their current residents.""The communication is entirely one-sided. I respond to their demands immediately, yet they take days to reply to simple requests for clarification or confirmation. They expect instant access to my home under threat of 'breach of tenancy,' but they can't even offer the basic professional courtesy of a timely email response. It’s a clear attempt to intimidate and waste my time." "L&Q are now demanding 35 minutes of access to an apartment just for a 'valuation.' It takes less time to do a full safety inspection! It’s clear they aren't just valuing the property; they are treatng my home like a piece of corporate equipment they can audit at their leisure while threatening me with 'breach of tenancy' if I don't comply. Total lack of respect for residents' privacy." This is what they wrote to me on 3 Dec : [Hi Can you kindly provide an exact date with specific timings to ensure you can provide access. It is imperative that you provide access as failing to do so will lead to legal actions as this is a breach of your tenancy. Many thanks, ]
1/5
GoogleRating only, no written review.
1/5
GoogleIf I could give -5 I would not hesitate! I moved into an L&Q property at Addiscombe Oaks in Croydon a month ago, and my experience has been nothing short of stressful. Since moving in, I have faced repeated issues with heating and hot water. In fact 4 times just in the month of January. In addition to the ongoing service issues, the building has significant maintenance problems. The lifts often malfunction, and the lobby door has been broken for an extended period, compromising security. This means anyone can easily walk in, making the building feel no more secure than living on a busy street. The staff at L&Q have also been nothing, but unprofessional, unhelpful and unresponsive. When you reach out, you’re often passed around with no resolution, our building neighbourhood lead Oluwatosin is no where to be found. This company only and only care about pumping money out of your pocket. If you value your mental well being and want a decent living condition, I strongly advise against renting or buying any property managed by L&Q. It has been, by far, the worst experience I’ve had and I have been renting in this city for 15 years so I've seen everything. This company is not fit for purpose.
1/5
GoogleRating only, no written review.
1/5
GoogleI have been without hot water and heating since 29th December. I have been contacting L&Q since then. We have booked engineers via Sureserve. Two engineers Attended and as soon as they left the problem recurred. Another engineer attended and claimed that the boiler needed another part and he would request it. I’ve been waiting for this Next visit for weeks now. I Contacted Sureserve again last week And was told that they were not sure which of their engineers had the parts. I have a child in my home and I have highlighted this. I’m still waiting in my home with no response from engineers and no idea when this issue will be resolved. Each time I ring L&Q, I have been told They will get in touch with Sureserve and send me an appointment. I am very disappointed with this Housing Association and the poor service I have received. I will also post a review on Sureserve website.
1/5
GoogleOur property is literally a shambles. No maintenance or groundkeeping, thefts all the time, intruders coming in through the bin store, and hot water and heat going out constantly. The service fees go up every year and it takes years for them to reconcile accounts and provide any further details - so basically they increase fees unchecked with no accountability mechanisms. We took them to court and won a settlement, and they didn't even pay. Do not, and I repeat do not, buy a property through them. They should be shut down and the executives jailed for fraud and misrepresentation.
5/5
GoogleRating only, no written review.
1/5
GoogleL&Q’s services are terrible and the service charges increasing
1/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
5/5
GoogleExcellent good customer service
1/5
GoogleHorribly rude staff, unhelpful, useless, we called them for a single question, not complicated at all, and got treated like garbage.
1/5
GoogleL&Q are parking g all their vans in Stratford village streets, preventing normal vehicle users from parking. They apply answer the phone to tenants.
1/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
1/5
GoogleAn utter disgrace on every level. So bad they even get condemned by the UN. That's quite an achievement ''UN experts have said that one of England’s biggest social landlords appears to have systematically failed to ensure the habitability of its rental properties.''
1/5
GoogleAxis Europe’s was deployed to do repairs in my mother’s property on behalf of L&Q her housing association and the axis contractors stole a an Argos card and spent over 3000 pounds . Upon speaking to the company axis everyone is nonchalant about it a full police investigation is underway and when they are found out they will be prosecuted disgraceful behaviour the company employing thieves and stealing from people at vulnerable times. L&Q are yet to respond to this disgraceful situation . This will not be last you hear regarding this matter outrageous
1/5
GoogleFull of lies and empty promises! My son has lived in basement flat for 8years not troubling anyone, he had braintumour, cancer and is disabled bur still not been provided the care that he needs! There's a illegal squatter living in a garage …
1/5
GoogleWater pours into my property whenever it rains. L&Q have been aware of this for well over a month and yet anything is yet to be done to rectify the issue. My furniture is damaged, my flooring needs to be replaced, and the issue is only getting worse. Build quality is absolutely appalling and it is impossible to get issues resolved in a timely manner. I've been waiting over 3 months since the day I completed for a lot of my repairs to be done, some as simple as a missing knob in the shower (something you'd assume to be a quick and simple fix). The aftersales team is completely useless. I would not recommend buying a property at all.
1/5
GoogleShockingly poor company. I moved out of my apartment 7 and a half months ago and was due a refund as I had overpaid. I still haven’t received my refund.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about LQ
Which LQ office has the most reviews?
London has the most, with 2,504 reviews rated 3.1 out of 5, followed by Sidcup with 1,703.
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