LQ estate agents in London, Sidcup and Warwick

Hi Csaba, Thank you so much for taking the time to leave us a review. We’re extremely sorry to hear about the difficulties you’ve experienced with aftercare, communication, and the upkeep of the building. We completely understand how frustrating and disappointing this must be, especially when you expect a certain standard of service and care. Your feedback is extremely valuable to us, as it helps us identify areas where we can improve. We’d really appreciate it if you could share more details with us so we can better understand what went wrong and find ways to help. Please feel free to email our team at contact@lqgroup.org.uk with ‘Trustpilot’ as the subject line. Thank you again for your feedback, and we hope to hear from you soon 🙂 Customer service Team

Hi Benny, Thank you so much for leaving us a review! We really appreciate your feedback, and we're truly sorry to hear about your disappointing experience, especially regarding the increases in service charges and the lack of clear communication about them. We understand how frustrating it can be to receive increases without clear explanations of what you’re paying for and why costs are rising. We sincerely apologise if we haven’t provided the information you were hoping to receive from us and for any inconvenience this has caused. Our team is always happy and willing to assist with any concerns you may have. To help us look into this further for you, please feel free to email us at contact@lqgroup.org.uk (with 'Trustpilot' as the subject). It will be our pleasure to help you. Thank you once again! Customer Service Team

Hi Danny, Thank you so much for your wonderful feedback! 😊 We're chuffed to hear that our maintenance team delivered on their promise and provided polite and helpful service. It's also made our day to know you're delighted with the outcome. We really appreciate you sharing this with us, and we look forward to helping you again in the future! Many thanks, Customer Service Team

Hi DS, Thank you so much for sharing your positive experience with our team's communication and helpfulness. We truly appreciate your kind words and are delighted to know that our efforts made a difference for you. Your feedback motivates us to continue providing excellent service and support to all our customers, and it helps us understand where we're doing well. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're always here to help! 😊 Thanks again! Customer Service Team

Hi Andrew, Thank you so much for taking the time to share your feedback with us. We’re genuinely sorry to hear about your negative experience with our management and customer service. Your experience doesn’t reflect the high standards we aim to uphold, and we understand how frustrating this must have been for you. Your comments are incredibly important to us, and we’re committed to improving our services to ensure a better experience for all our customers and residents. If you have any additional details you’d like to share, or if there’s anything specific we can do to assist you further, please let us know. Our team is available by email at contact@lqgroup.org.uk, and we’ll be sure to do our utmost to help you. When reaching out, please use 'Trustpilot' as your email subject. Thank you again for sharing your thoughts with us. Customer Service Team

Hi Mark, Thank you so much for sharing your thoughts with us. Your feedback is incredibly helpful, as we're always striving to do better, and it means a lot to know that you've taken time out of your day to share this with us. We're very sorry you've experienced a lack of communication regarding repairs, and we truly understand your dissatisfaction when this happens. We're actively working to improve how we keep our residents updated on these important matters, and we hope you'll notice some improvements moving forward. In the meantime, if there's anything we can help you with right now, please reach out to us - it's our pleasure to assist you in any way we can. Our dedicated team is available by email at contact@lqgroup.org.uk, and we kindly ask that you use 'Trustpilot' as your email subject. Thank you again for your valuable feedback! 🙂 Customer Service Team

Hi Mohamed, Thank you so much for rating your recent experience with 4 stars! 🙂 We truly value your feedback regarding waiting times, as it helps us understand where our residents and customers would like to see an improved service. We understand that waiting can sometimes be frustrating, but please be assured that when allocating appointments, our staff will always offer you the first available date. We're sorry if we fell short of your expectations on this occasion, but please know that your feedback has been taken on board. Many thanks, Customer Service Team

Hi Lawrence, Thank you so much for leaving us a 5-star review! 😊 We're delighted with your amazing comment and truly happy to hear that your experience with us was so positive and easy. Providing a seamless service is our goal, and we love that this has been your experience. Many thanks again for your positive feedback! We hope to assist you again soon. Customer Service Team

Hi Vicki, Thank you so much for your amazing review! 🙂 Your short and sweet comment made us smile, and we're delighted that you're happy with the recent work. Thanks again for sharing your experience with us - it truly means a lot, and we look forward to helping you again in the future! Customer Service Team

Hi Tessa, Thank you so much for taking the time to share your feedback with us and for letting us know about your experience. We are truly saddened to hear that you were dissatisfied, and we completely understand how frustrating it must have been for you to feel that the engineer was unhelpful. This is absolutely not the standard of service we want any of our residents to experience, and we sincerely apologise for this. If there is anything further we can do to help resolve this issue or make things right for you, please do not hesitate to reach out to us. Our team is always here to support you, and we want to do everything we can to assist you. If you haven't already contacted us, please feel free to email us at contact@lqgroup.org.uk, and kindly include 'Trustpilot' in the subject line. Thank you once again, Customer Service Team

Hi Maxine, Thank you so much for taking the time to share your feedback with us. We’re very sorry to hear about the ongoing issues with the leaking toilet and the distress this has caused, especially given your son’s needs. We understand how frustrating it must be to have contractors attend without resolving the problem, and we sincerely apologise for the inconvenience and upset caused by the additional delay. We’re committed to fully resolving this for you and are following up on the repair with our contractor. We hope to have an update for you soon, but if you need any further assistance in the meantime, please let us know by reaching out to our dedicated team at contact@lqgroup.org.uk. If you use 'Trustpilot' as your email subject this would be a great help to us as well. Thank you again for your bringing your concerns to our attention. Customer Service Team

Hi Nancy, Thank you so much for your 5-star review! Your feedback is important to us, and we're very happy to hear that you found our service efficient. This is exactly what we strive for, and it's great to know this has been your experience. We appreciate you bringing the kitchen cabinet handle to our attention, and we're sorry that we didn't fully meet your expectations with the repair. Sometimes it's not possible to find an exact match, but we understand how frustrating this can be. Thank you again for taking the time to share your experience with us. We hope to have the opportunity to help you again soon 😊 Customer Service Team

Hi Jamal, Thank you so much for taking the time to share your wonderful feedback with us 😊 We're absolutely delighted to hear that you continue to be highly satisfied with our efficient services and our ability to resolve any issues you encounter. Knowing that our help desk staff consistently meets your expectations, and that you value their professionalism and commitment to providing rapid solutions, means a great deal to us. We work hard every day to ensure that our customers receive the highest level of support, and your recognition truly motivates us to keep striving for excellence. If there's ever anything else we can do for you, or if you have any suggestions on how we can make your experience even better, please don't hesitate to let us know. We're always here for you and happy to help with any future needs you may have. Thank you once again for your kind feedback, and for making our day! Customer Service Team

Hi Sheila, Thank you so much for taking the time to share your feedback with us. We truly appreciate hearing from our residents, and we’re sorry to learn that you’re dissatisfied with your experience, especially regarding the issues in your home and concerns about pests. Our team is committed to supporting you, and if you would like further assistance or wish to discuss your situation in more detail, please don’t hesitate to reach out to us. You can email us at contact@lqgroup.org.uk, and we kindly ask that you use 'Trustpilot' as your email subject. Our team is here to help and will do everything we can to address your concerns. Many thanks, Customer Service Team

Hi Mohammed, Thank you so much for your fantastic 4-star review! 😊 We're really pleased to hear that you found our staff member professional and knowledgeable. It brings us joy to know you received great service from us. If there’s anything more we can do for you, please feel free to let us know. Thanks again - your feedback is truly appreciated! Customer Service Team

Hi Essam, Thank you so much for leaving us a review. We understand your frustration with the lack of progress despite our previous communications and staff involvement, and we sincerely apologise if we haven't provided you with the level of help and support you expected from us. We honestly understand how frustrating and disappointing this must be for you. We're more than happy to fully understand your situation and see if there's anything more we can do to help. To assist us in this process, please reach out to us anytime at contact@lqgroup.org.uk (with 'Trustpilot' as your email subject), as we’d love to learn more about your case in detail. Many thanks, Customer Service Team

Hi Xhafer, Thank you so much for leaving us a positive review! 😊 We’re over the moon to receive your 5-star rating and so happy to hear you had a wonderful experience with us. Your amazing feedback truly makes our day, and we hope to assist you again soon. Many thanks! Customer Service Team