LQ estate agents in London, Sidcup and Warwick

Hi Javlon, Congratulations on your new home! 🎉 Thank you so much for taking the time to leave such a wonderful 5-star review. We're absolutely thrilled to hear that the team made your transition so seamless and manageable. Buying a property and moving in can often feel overwhelming, so knowing that our staff provided prompt, attentive, and professional guidance throughout the entire journey brings us immense joy. Your thoughtful feedback means the world to our team, and we will be sure to pass along your appreciation for their hard work. Thank you once again for sharing your journey with us, and we wish you all the happiness as you settle in and make lasting memories in your new space! Customer Service Team

Hi John, Thank you so much for the 5-star rating! 😊 We're delighted to hear that our plumber arrived promptly and completed the job on schedule. Punctuality and efficiency are very important to us, so it is wonderful to know we met your expectations. We truly appreciate your feedback and look forward to assisting you again in the future! Thanks again! Customer Service Team

Hi Shermon, Thank you so much for sharing your thoughts with us. We’re truly sorry to hear about your experience and that you haven’t received the help and support you were hoping for. We value all of our residents, and we’re sorry if we haven’t met your expectations. We’re always here to listen and would be happy to discuss your concerns in more detail. Please feel free to email us with as much information as possible at contact@lqgroup.org.uk. To help us assist you more efficiently, please use 'Trustpilot' as your email subject on this occasion. Thank you again for reaching out, and we hope to hear from you soon. Customer Service Team

Hi John, Thank you so much for your 5-star review! We really appreciate you recognising the promptness of the service you recently received, and we're delighted to hear that your appointment was attended to within the planned timeframe. It’s wonderful to know we met your expectations. Thank you again for sharing your feedback with us! 🙂 Customer Service Team

Hi Johny, Thank you so much for taking the time to share your experience with us 🙂 It's fantastic to hear everything went so perfectly for you, and knowing that you're pleased with the visit brings us great joy. It’s always a pleasure to provide great service, and we look forward to helping you again in the future. Thanks again! Customer Service Team

Hi Helena, Thank you so much for your 5-star rating! We’re super pleased to hear that you had a positive experience and found our team to be very professional. Your kind words truly made our day, and we look forward to providing you with top-notch service again in the future. Thanks again for sharing your feedback with us! 🙂 Customer Service Team

Hi Marlene, Thank you so much for your wonderful review! 😊 It truly means a lot to hear that you’ve had such a positive experience over the years. We always strive to listen closely to your needs and resolve any maintenance requests promptly, so knowing that you’ve enjoyed seamless and reliable service throughout your tenancy is fantastic to hear. A huge thanks again - we greatly appreciate your loyalty, your kind words, and your 5-star rating! Customer Service Team

Hi Tracy, Thank you so much for your positive review! 😊 We're so pleased everything went well for you and that we met your expectations. Your kind feedback truly means a lot to us, and we look forward to helping you again with any future needs. Many thanks! Customer Service Team

Hi Keith, Thank you so much for taking the time to share your feedback with us. We’re very sorry to hear about the issues with your existing windows and understand how frustrating it must be to have annual inspections without seeing any progress. We sincerely apologise for the disappointment this has caused and for not meeting your expectations on this occasion. With all new component renewals, such as new windows, we run yearly programmes during each financial year. To help us decide which homes are most in need, we use information from a condition survey carried out on your home. Once a decision has been made about which properties will receive new windows, our planned maintenance team will inform residents in writing. Unfortunately, we can only provide updates for homes that are due to receive new windows within the current financial year and are unable to confirm future programmes at this time. We hope this information helps clarify how the procedures work regarding component renewals, but if you have any further questions, please let us know and we’ll be more than happy to help. You’re more than welcome to email our team anytime at contact@lqgroup.org.uk, just use 'Trustpilot' as your email subject. Please also feel free to report any repairs needed for your existing windows in the usual way, and we’ll be happy to arrange them for you. Many thanks, Customer Service Team

Hi Lawrence, Thank you so much for your amazing feedback ☺️ Your short and sweet comments have brightened our day, and we love that you think we're the best! A massive thanks from all of us! Customer Service Team

Hi Mandisa, Thank you so much for taking the time to leave us a review and for sharing your thoughts in such detail. We truly value your feedback, especially regarding your concerns with the communal areas. We completely understand why these areas are important to you and why any issues there can be frustrating. We sincerely apologise if the outcome after raising your concerns wasn't what you were hoping for, and we’re sorry for any disappointment this may have caused. Your comments are extremely helpful to us, as they allow us to better understand the experiences of our residents and highlight areas where we can improve our service. We want you to know that your feedback has been noted and will help us to make positive changes wherever possible. If you have any further concerns, suggestions, or questions, please don’t hesitate to reach out to our team at contact@lqgroup.org.uk (with 'Trustpilot' as the subject). We're always here to listen and assist you in any way we can, and it would be our utmost pleasure to help with any queries you may have. Thank you again for taking the time to share your experience with us. Customer Service Team

Hi Natalie, Thank you so much for taking the time to leave us a review and for sharing your concerns. We sincerely apologise for the delay in resolving this issue for you, and we completely understand how concerning this must be, especially since you've reported human waste. We’d like to look into this further to understand what may be causing the delay and work towards resolving this as soon as possible for you. Please feel free to reach out to us by email at contact@lqgroup.org.uk (with 'Trustpilot' as the subject), and our team will be happy to help in any way they can. Thank you again for bringing this to our attention. Customer Service Team

Hi Karin, Thank you so much for your wonderful review! 😊 We’re thrilled to hear that everything went so well for you and that we were able to keep our promise. It’s always a pleasure to provide great service, and we look forward to assisting you with any future needs. Thanks again for your amazing feedback! Customer Service Team

Hi Fatma, Thank you so much for sharing your amazing thoughts with us! 😊 We're over the moon with your kind comments, and we love that you've had a positive experience with us. It means a lot that you’ve taken the time to let us know, and we look forward to helping you again. Thanks again! Customer Service Team

Hi Alison, Thank you so much for your 5-star review! We really appreciate you taking the time to share your recent experience with our operative, and it's fantastic to know you had such a positive experience. Providing a professional, friendly, and informative service is always our aim, and our operative has certainly mades us feel proud. We hope we can assist you again soon 🙂 Many thanks, Customer Service Team

Hi Karina, Thank you so much for taking the time to share your thoughts with us and for leaving a review! We're delighted to know that you find our staff to be polite - feedback like this is not only wonderful to hear, but it also reassures us that our efforts to provide a positive experience are making a difference. We also want to acknowledge your concerns regarding communication. Your input is incredibly valuable as it helps us identify areas where we can improve. Please be rest assured that we're committed to enhancing our communication processes so that we can offer you and all of our customers an even better service in the future. Thank you once again for your helpful feedback. We genuinely appreciate your support and look forward to the opportunity to assist you again soon. Customer Service Team

Hi Evie, We've noticed you've left us a duplicate review and unsure if you'll receive our response on your other review. Please find below the details of our response to you........ Thank you so much for taking the time to share your feedback and for explaining your experience in detail. We sincerely apologise for the significant delays in our communication, the frustration caused by receiving incorrect information, and the stress of being passed between different departments without a resolution. We completely understand how exhausting it is to chase an answer to an ongoing question, and we're truly sorry for the inconvenience and distress this has caused. Your feedback is very important to us, as it highlights areas where our service hasn't met the standard you should expect. Please rest assured that we take your concerns seriously and will share them with our team to help prevent similar issues in the future and ensure our residents have a better experience with us. In the meantime, if there's anything else we can help you with, please let us know. You're more than welcome to email our team at contact@lqgroup.org.uk, and we kindly ask that you use 'Trustpilot' as your email subject so that we can assist you more efficiently. Many thanks, Customer Service Team

Hi Janis, Thank you so much for leaving us a 4-star review! 🙂 We really value your feedback and are glad to hear that most things went well for you, although we're sorry about the mess that was left behind. We completely understand how disappointing that must have been and sincerely apologise for any inconvenience this caused. If you need any further help or assistance, please don’t hesitate to let us know. You’re more than welcome to reach out to our team anytime at contact@lqgroup.org.uk. We kindly ask that you use 'Trustpilot' as your email subject, and we'll do our utmost to help you in any way we can. Many thanks, Customer Service Team

Hi Madara, Thank you so much for your fantastic review! 🙂 We really appreciate you taking the time to share your experience with us, and we’re delighted to hear that you had such a wonderful time during the open day with both Jo's. They truly are a great asset to our team, and it’s wonderful to know you received thorough help and assistance. Your kind words mean a lot to us, and we wish you all the very best on your exciting property journey! Thank you once again! Customer Service Team

Hi Chris, Thank you so much for leaving us a 5-star review! 😊 We're really glad you enjoyed your experience with our team's quick communication and effective assistance. Knowing that everything went smoothly for you makes us very happy, and we're pleased we could help you efficiently. Thanks again for your sharing your positive feedback! Customer Service Team

Hi Carol, Thank you so much for taking the time to leave us a review. We're genuinely sorry to hear that your recent experience didn't meet your expectations, and we understand how disappointing this must have been for you. Our goal is always to provide excellent service and to make sure every customer feels valued, heard, and fully supported. Please know that your feedback is important to us, and we would really like the opportunity to fully understand what went wrong and explore ways to help. Please don’t hesitate to get in touch with our team - we're here to help in any way possible and will do our utmost for you. You can reach us by email at contact@lqgroup.org.uk, and we kindly ask that you use 'Trustpilot' as your email subject when reaching out to us. Thank you once again for your feedback, and we hope to hear from you soon! Customer Service Team

Hi Joanne, Thank you so much for taking the time to share your feedback with us! 🙂 We're chuffed to hear that you found our advisor so supportive and accessible during your conversation. Providing friendly, straightforward assistance is always our top priority, and knowing that we made things smooth for you truly brings us joy. Your wonderful feedback means a lot to everyone here, and we look forward to assisting you again whenever you need us! Many thanks, Customer Service Team

Hi Althia, Thank you so much for taking the time to share your feedback with us. We are truly sorry to hear about the ongoing drainage issues you are facing in your home and the distress and inconvenience this has caused you. We understand how challenging it must be to deal with backed-up water impacting your kitchen appliances and heating system, and we appreciate how important it is to have these essential services working properly. Please know that we take your concerns seriously and your feedback is incredibly valuable in helping us and our contractors identify areas where we need to improve our service for our residents. We will make sure your comments are shared with the relevant teams to ensure that we can work towards a more efficient resolution for situations like yours in the future. If you have any further questions, concerns, or if there is anything else we can do to support you, please do not hesitate to reach out to us at contact@lqgroup.org.uk (with 'Trustpilot' as the subject). We are here to listen and help you in any way we can. Many thanks, Customer Service Team

Hi Martin, Thank you so much for taking the time to provide us with your feedback. We truly appreciate you sharing your concerns and want you to know that your experience matters to us. We're genuinely sorry to hear about your frustration regarding the increasing service charges and the lack of communication about serious concerns. We completely understand how disappointing and stressful it can be when your emails go unanswered, especially when you're raising important matters that require attention. We apologise for any inconvenience or dissatisfaction this has caused you. Our aim is always to respond to emails within 5-10 working days, although this timeframe can vary depending on the nature of your enquiry and the team handling it. For any urgent issues that require immediate assistance, we do recommend calling us directly, as this allows us to resolve your concerns as quickly as possible. If there's anything else we can do to support you, please don't hesitate to get in touch with our team. You can reach us by email at contact@lqgroup.org.uk, and we kindly ask that you mention 'Trustpilot' in the subject line. We 're here to help and want to ensure that your concerns are addressed promptly. Thank you once again for sharing your feedback and for giving us the opportunity to improve our service. Customer Service Team