LQ estate agents in London, Sidcup and Warwick

Hi Malcolm,We welcome your review, and we thank you for sharing your thoughts with us.We're very sorry to learn of your dissatisfaction.If you're not already in touch with us and need our help, please do let us know by email at lqdirect@lqgroup.org.uk where our dedicated team can do their utmost to help. We kindly request 'Trustpilot' is used as your email subject when contacting us on this occasion too.Many ThanksCustomer Service Team

Hi John,Thank you for your review!Your feedback is important to us, and we offer our sincerest apology if you feel our service haven't quite met your expectations.We've certainly taken onboard your comments and we're truly saddened to hear you feel this way.We've contacted the building surveyor and repairs team and have requested a speedy repair of the sink holes. We're more than happy and willing to discuss the repair in more detail with you. Please email us at lqdirect@lqgroup.org.uk and we kindly request 'Trustpilot' is used when contacting us on this occasion.Many ThanksCustomer Service Team

Hi Paul,Thank you for your review! Your feedback is important to us, and we offer our sincerely apologize you've not had any response from the building manager. We've certainly taken onboard your comments, which helps us work on putting things right.We're more than happy and willing to discuss your concerns in more detail with you, and if you feel this approach would help, please let us know by emailing any specific concerns to us and it'll be our pleasure to do this for you. Our email address is lqdirect@lqgroup.org.uk and we kindly request 'Trustpilot' is used in the subject line when contacting us on this occasion. Many Thanks Customer Service Team

Hi Pauline,Thank you very much for your feedback and bringing your thoughts and feelings to our attention.We acknowledge your feedback and we're so sorry if you feel our services are lacking, however we're pleased you've taken the time to let us know as your thoughts.We’ve certainly taken onboard your comments and they’ll most certainly help us to look at ways we can implement changes to make sure our residents have a much better experience.If however there’s anything we can help you with at this moment in time, please let us know by email at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ as the subject) and we’ll be more than happy to offer our assistance.Many ThanksCustomer Service Team

Hi Debbie,We’re so grateful you’ve taken time out to share your recent visit with us.Your feedback means a lot to us as it helps us to understand what an amazing job our contractors are doing whilst in our resident’s homes.Most importantly we’re over the moon that you were kept informed and you’re happy with the completed repair.Many thanks again Debbie! We look forward to being of help to you again in the foreseeable future😊Customer service Team

Hi Sophia,Thank you very much for taking the time to leave us some feedback.We're pleased to learn you're generally happy with the service received.We are however sorry to hear our contractor arrived unannounced. This shouldn't be happening so we're grateful to you for letting us know about this and we’ll be sure to feed this back to our contractor so the same doesn't happen again.In the meantime Sophia, we thank you once again for your review and feel free to reach out to us if there's anything else we can do for you.Customer Service Team

Hi Londoner,Thank you so much for raising your concerns with us and we honestly feel your upset with the recent rent increase.Understandably this stressful for you as well as a worry but we'll be more than happy to check if the information you’ve been given is correct. To help us make it possible, please can you email your details to our dedicated team here at lqdirect@lqgroup.org.uk (with 'Trustpilot' as the subject) and one of our staff members will be more than happy to do this for you.We certainly wouldn't want to see you homeless and if you're struggling financially, please let us know by reaching out to our income team on 0300 456 9996. Once your call is connected, please select option 2, followed by option 1 where your call will be direct to our income advisors who’ll be able to provide you with some great help and advice.Many ThanksCustomer Service Team

Hi Christine, Thanks for taking the time to raise a review with us. We understand that this must be really frustrating having leaks and lots of appointments with seemingly no resolution. If the boiler or radiators were beyond repair then the Contractor should be reporting this back to us. Please can you email your information through to lqdirect@lqgroup.org.uk using 'Trustpilot' as the subject header so we can look into the history of these repairs with a view to an update and get a resolution in place for you. Many Thanks Customer Service Team

Hi John,Thank you for contacting us to raise your continuing concerns. We understand that this is causing an inconvenience and we’re really sorry this is reducing the amount of parking available. Currently we are in the process of arranging for a suitable Contractor to attend and complete the required works, as this is a major repair it is taking some time to arrange. Please be assured that this is in hand and we are trying to resolve as quickly as possible. We are here should you need to contact us for any other information via lqdirect@lqgroup.org.uk using ‘Trustpilot’ as the subject header and we will be keen to assist in any way we can. Many ThanksCustomer Service Team

Hi Keith, Thank you for raising your feedback with us. We should let you know if an appointment can't be attended so we're really sorry if we have let you down and this has not happened.If the repair has not been completed please contact us via lqdirect@lqgroup.org.uk and if you could use 'Trustpilot' as the subject header and one of our Team will look into this for you and be able to get the appointment confirmed. Many Thanks Customer Service Team

Hi Kerry, We're really sorry to read that you feel this way about the service you have received from us. We try to be as helpful as we can be and would really like to try to get to the bottom of any problems you are having. If you could email our Customer Service Team via lqdirect@lqgroup.org.uk please use 'Trustpilot' as your subject header and more information as to what's going on and we can assure you we'll be as helpful as possible. Many ThanksCustomer Service Team

Hi David, Thank you for raising your feedback with us. Over the next 15 years, our Major Works Investment Programme will make sure every resident has a safe and decent home to live in, with our homes maintained to the Decent Homes Standard. If you have any immediate health and safety repairs that need to be carried out such as the pavement then please do let us know the location and any photos so we can arrange for works to be carried out. Please email us lqdirect@lqgroup.org.uk using 'Trustpilot' as the Subject Header and we will do our upmost to assist. Many Thanks Customer Service Team

Hi Angela, Thanks so much for the 5 stars. So pleased to hear that the operative provided the service we pride ourselves on. Many ThanksCustomer Service Team

Hi Christine,Thank you so much for your 5-star review!We're chuffed to hear your recent appointment went well, this truly means a lot to us, and we're so pleased you took time to share your thoughts with us too.It's much appreciated Christine, and we hope to be of help again soon😊Many ThanksCustomer Service Team