Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
GoogleWe rented from them for 1 year and I can honestly say it was the worst year of my life thanks to L&Q. There were so many issues with the flat (mold, leaks, rats, electricity faults), they would ignore my emails and never pick up their 'emergency' phone number. Whenever I did manage to speak to someone it would still take days for someone to come and have a look to report back to see if it did actually need fixing. We were private tenants which we were told was top of the list for fixing problems, I would hate to know how long it took for non private tenants. I would avoid renting or purchasing with L&Q at all costs!!
I still get calls from maintenance people now after moving out to come to the flat so there must still be issues.
Sophie · 10 June 2023 · LQ London
★★★★★ 1/5
GoogleWorst Landlord has no care or respect for the residents. Despite years of complaint did not deal with parked vehicles on a car free development and many more.
Mohammed · 10 June 2023 · LQ London
★★★★★ 3/5
GoogleA good place to work. Not the best landlords, they have bitten off more than they can chew and struggle to keep up with demands. Lack of knowledge surrounding the mental health of the staff and the residents. Despite this, there are some very compassionate and genuine staff who care about the residents.
George · 10 June 2023 · LQ Sidcup
★★★★★ 5/5
TrustpilotGas engineer
I had to change the date and they did that straight away with no problems, I had a call from the engineer on his way which was great lovely man & my certificate came in the post very quick
Jo · 9 June 2023 · LQ London
Agent replied · 11 June 2024
Hi Nicole,Thank you so much for sharing your experience with us.We’re delighted your recent visit went well and it’s so nice to hear the gas engineer was a lovely guy. We’re over the moon to hear this too and it certainly helps us to understand what an amazing job they’re doing.Many thanks again Nicole, your feedback means so much to us and we’re appreciative of your 5-stars too😊Customer Service Team
★★★★★ 1/5
Trustpilotwow lied again on web-site 5 stars from…
wow lied again on web-site 5 stars from Trustpilot ?
Mr · 6 June 2023 · LQ London
★★★★★ 1/5
Trustpilotthey will never change
sad isnt it that you cant even remember why you contacted them as you never really get a response to a problem. usual chaotic mess that is their admin team. no one ever knows what is going on. repair requests left unanswered, quick to call you if you are £2 short on a rent payment yet can take months to resolve door look issues or invalid parking tickets. adopted the services of a bunch of crooks to run their car parks who are constantly giving tickets out to residents unlawfully. creating places people want to live was their moto...yeah right, would any of you live in our flats, i doubt it!
Caroline · 1 June 2023 · LQ London
Agent replied · 13 June 2024
Hi Caroline,Your review is important to us and although we haven’t quite met your expectations, we want you to know we value your comments and concerns as they help us to learn from where we’ve gone wrong.We’re always open and willing to discuss any concerns or outstanding issues in more detail with you and to start the process we kindly ask you to email the details to us at lqdirect@lqgroup.org.uk. Please can you kindly ensure ‘Trustpilot’ is used as your email subject as this information will be most helps to us as well.We very much look forward to hearing from you and offering you our assistance. Many ThanksCustomer Service Team
★★★★★ 5/5
TrustpilotHounslow High Street Quarter
Hounslow High Street Quarter - Nick is a gem person , very proactive and helpful. The purchase experience , viewing and queries resolution with L&Q was very good. Thanks Nick and L&Q for all your support. Hope to have good experience going ahead too.
Sandesh · 30 May 2023 · LQ London
Agent replied · 23 August 2024
Hi Sandesh,Thank you very much for you amazing review and for your kind works for Nick.We're so happy your experience so far has been good, and Nick has been at hand to help you. It certainly makes us proud to know what an amazing job our sales associates do.We'll be sure to pass on your personal thanks to Nick for you, and we wish you all the best as you continue your journey with us too.Many ThanksCustomer Service Team
★★★★★ 1/5
TrustpilotLOL WHO FROM L&Q WANTS TO TAKE…
LOL WHO FROM L&Q WANTS TO TAKE RESPOSABILTY AND HELP NOBODY FROM L&Q I HAVE BEEN THROUGH THE PROCESS BEEN IN CONTACT WITH HEALTH AND SAFETY TEAM AND STILL NOTHING BUT I WILL GO TO THE POLICE AND REPORT THAT THE PEPOLE SELL AND SMOKING THE DRUGS THAT LIVE IN THE BUILDING IS UNDER L&Q PROTECTION IT'S ALL ON CCTV PLEASE TELL ME WHY THE HOUSING OFFICER OR THE CARETAKER DON'T CALL THE POLICE
Mr · 30 May 2023 · LQ London
Agent replied · 11 June 2024
Hi Mr Chin,Thank you for taking the time to leave us another review.We previously kindly asked you to reach out to us my emailing our dedicated team at lqdirect@lqgroup.org.uk and by ensuring 'Trustpilot' is used as your email subject.Unfortunately, we're unable to request further information through this channel to help with your concerns and for us to be able to assist you further, it's important we ask you to contact us in this way.We will of course take any allegations relating to drug use seriously and if witnessed by our staff we would expect them to act accordingly. It’s also important for our residents who witness the same to report this to the police and rest assured the police will contact us should they taken action.Many ThanksCustomer Service Team
★★★★★ 1/5
TrustpilotWas promised that the patio with be…
Was promised that the patio would be replaced before I move in6 months later still not been replaced I am disabled and cannot use my garden as it’s unsafe for meSo I am stuck indoors looking at 4 wallsI phoned L&Q last Thursday 27th of April and told it would be sorted by Friday 28th it never happened Phone yesterday told I would have to wait another 2 weeks for someone to approve the workUpdate did contact them though the Email they gave meStill no answersUpdate16th of MayStill no reply from EmailUPDATE L&Q have told me there are not going to repair the patio even though I have it in writing it would be done before or just after I moved inThey have offered me Compensation Which is not even enough for me to pay someone to do it for me
Peter · 27 May 2023 · LQ London
Agent replied · 11 June 2024
Hi Peter,We welcome your review, and we thank you for raising your concerns with us.We're so sorry for the long delay with the patio and we truly feel your disappointment and the frustration this is causing you too.We would very much love to help and to ensure progression is being made into completing the patio, but to help us make it possible we kindly request you email your details to us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as the subject) and our dedicated team here will be more than happy to do this for you.Many ThanksCustomer Service Team
★★★★★ 1/5
TrustpilotWHY DO YOU COME ON PLATFORMS LIKE THIS…
WHY DO YOU COME ON PLATFORMS LIKE THIS SAY THE RIGHT THINGS BUT DO NOTHING YOU ONLY WANTY TO DO SOMETHING NOW BECAUSE IT MAKES YOU LOOK BAD TRUST ME I HAVE THE EVIDENC I NEED .L&Q must pay Registered charity that charge £30 week service charge FOR L&Q to let people to sell and smoke drugs wont repair anything and now we got black mould growing through the buildingto anybody that lives in fear in there home is due £50,000.00 in compensation i will see L&Q in court i wish this platform let you upload video
Mr · 24 May 2023 · LQ London
Agent replied · 11 June 2024
Hi Mr Chin,Thank you for taking the time to leave us another review.We're always passionate about the service we deliver so it's important for us to know when things don't go well. It also allows us the opportunity to work with you to help put things right.We're truly sorry to hear you feel this way and we can't express enough the importance of your feedback; however, our offer still stands and if we can be of further help, we would very much love to hear from you.Please do let us know by emailing us as previously advised and we’ll be more than willing to offer further help and assistance with your concerns.Many ThanksCustomer Service Team
★★★★★ 5/5
TrustpilotProblem with the boiler
Heating and running hot water is quite essential. Having reported the problem with our boiler, it has been taken seriously and we are expecting the engineer any time.
Mr · 23 May 2023 · LQ London
Agent replied · 11 June 2024
Hi Ebrahim, Thanks for leaving us a 5 star review we really appreciate it. So happy to read that our Customer Service Team were understanding and able to get an engineer out to you so quickly. Many Thanks Customer Service Team
★★★★★ 1/5
TrustpilotI have an outstanding issue (as usual)
I have an outstanding issue from last year and just can can't a proper answer from L&Q. No doubt they will do the usual and tell me to contact them and mention Trust Pilot but I have contacted them numerous times so not doing that again. The date below is my latest contact when I was told I would be contacted again.
Samantha · 22 May 2023 · LQ London
Agent replied · 23 August 2024
Hi Samantha,Thank you for taking the time to leave us another review.We saddened to hear you're still no further forward with your repair and we honestly understand the continue delay is upsetting for you.Unfortunately Samantha, as we're unable to discuss or obtain personal details through this channel we can only request you email us so we can continue chasing this for you.Alternatively, you're more than welcome to contact us through another channel of your choice and one of our customer service advisors will be more than happy to help.Many ThanksCustomer Service Team
★★★★★ 1/5
TrustpilotAvoid L&Q: no care for basic safety, security or well being.
L&Q is a pretend organisation which has no honour or respect for those who pay ever increasing service charges for absolutely no service and total disregard for our wellbeing and basic safety.Recently: Yet another appalling building manager. Our front entry door was open for over 2 weeks, with random people in our building, stealing parcels and trying to gain access to our apartments. Then, the entry door was locked for days, and our fobs did not work, leaving some residents stuck outside, alone, late at night. This is the third occurrence of this farce.A litany of issues all down to a succession of ill qualified building managers who have too many buildings to manage and apparently no authority to act.Broken glass windows on our roof terrace was shattered for months. Security issues constantly being raised as above, and also the lock to the stairwell operated by our fobs, is still not working, allowing local "characters" to use our stairwells to deal drugs and we even had a homeless man living under the stairs.And we pay increasingly high service charges for what?Please, please , please AVOID L &Q. They are without morals or responsibility, let alone basic professionalism.We are seeing our MP to take this further shortly.I am reading the reviews of other residents, both owners and renters, and L&Q should be thoroughly ashamed. I wonder if it's worth us all setting up a group and taking this neglect of basic responsibility and safety further, as we are in our building here following service charge increases for NO SERVICE. Please L&Q, your apologies here are so pointless. They mean nothing and do not reflect your actual attitude for those whom you "manage" - this faux concern simply is not true.
Andrew · 18 May 2023 · LQ London
Agent replied · 11 June 2024
Hi Andrew,We’re so sorry to learn there are several issues that are concerning for you.We truly feel your dissatisfaction and we honestly understand why they’ve prompted you to share your disappointment with us.Building security issues is also a worry for us too and we always endeavour to ensure security risks are always treated as priority and rectified at our earliest opportunity. Therefore, we offer our sincerest apology if you feel the issue hasn’t been dealt with appropriately but we’re always willing and open to discussing this in more detail as well as helping to put right what went wrong.We’ll of course be more than happy to discuss the other issues you’ve reported too, especially with those that may be outstanding so we can work with you towards a resolution.Please feel free to contact our amazing team here at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ as the subject) and our dedicated team will do their utmost for you.Many ThanksCustomer Service Team
★★★★★ 3/5
TrustpilotThey keep saying things are taking a…
They keep saying things are taking a while due to the takeover. Surely everything should have already been in place before takeover
David · 17 May 2023 · LQ London
Agent replied · 23 August 2024
Hi David,Thank you ever so much for taking the time to leave us a review.Your feedback means everything to us and we're so sorry to hear there appears to be a delay with something that may be bothering you.With any major changes within an organisation and despite the amount of time and planning that goes into the change, hiccups and teething problems will always occur, but we aim to keep any delays or disruption to our services as minimal as possible.We are of course here for you, and we’re more than happy to help should you need assistance from us. Please let us know by contacting us through any channel of your choice or by emailing our dedicated at lqdirect@lqgroup.org.uk. If your preferred choice is to contact us by email, we kindly request 'Trustpilot' is used as your email subject as this information is most helpful to us as well.Many ThanksCustomer Service Team
★★★★★ 1/5
TrustpilotStill waiting for a callback in answer…
Still waiting for a callback in answer to my questions
Louise · 17 May 2023 · LQ London
Agent replied · 11 June 2024
Hi Louise,We're so sorry to hear you're still awaiting a call back and we understand the disappointment this causes when you're left waiting.We would love to have the opportunity to help you further with your enquiry and ensure you receive the call you've been waiting for.For us to be able to do this for you, we kindly invite you to email your details to us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) and once we have your details it'll be our pleasure to offer further help with your enquiry.Many ThanksCustomer Service Team
★★★★★ 5/5
TrustpilotMy experience with L&Q in modernization and rewiring of my home.
Understanding that I have anxiety, the contractors were sympathetic and helpful. They explained everything and reassured me.The modernization of my home and the decor is wonderful. And knowing that the rewiring has made it safe is so good.Nicola was a marvellous support and help all throughout. I am truly grateful to her.She was always at the end of the phone if I had any questions or worries.
Susan · 12 May 2023 · LQ Sidcup
Agent replied · 23 October 2024
Hi Susan,We’re so grateful you took the time to share your feelings with us and we’re over the moon you’re loving the new decor inside your home.It makes us happy to hear this as well and we’re also delighted to hear how amazing Nicola has been throughout the process.If of course we can be further assistance to you, please reach out at any time and it’ll be our upmost pleasure to do our best for you.Many thanks again Susan and all the best!Customer Service Team
★★★★★ 1/5
Trustpiloti have been a resident for L&Q for over…
i have been a resident for L&Q for over 20 years and i can say had on hart that this is a criminal organisation how can you have residents or just people smoking and sell drugs in front of staff ( FIRE WARDENS & CARETAKER ) and nobody is call the police? THE housing officer ISHAN said to me in a email that the police know and have been informed ok can i have the police mans name and case number he replied i don't know if i can give you the policeman's name because of data protection .LOOOOOOL BUT WHEN I ASK L&Q STAFF THAT COME TO MY RESIDENTS FOR ID THEY CALL POLICE ON ME WHAT A JOKE Here is the punchline the police came and told me i should not be asking for ID WHAT A JOKE SOUTHWARK POLICE IS
Mr · 8 May 2023 · LQ London
Agent replied · 11 June 2024
Hi Mr Chin,Thank you so much for taking the time to leave us a review.We're extremely sorry to learn there's a problem with antisocial behaviour where you live. We appreciate why this is a worry for you and we would like to reassure you, any allegations of drug use are taken seriously and expected to be reported to the police straight away,We sincerely apologise if you feel we haven't handled the situation how you had hoped but if you have any further questions or need our help with this matter, please feel free to reach out to us and we'll be more than happy to arrange for dedicated member of staff to contact you.Our email address to contact us on is lqdirect@lqgroup.org.uk and we kindly request 'Trustpilot' is used as your email subject when contacting us in this way.Many ThanksCustomer Service Team
★★★★★ 5/5
TrustpilotVery happy with the speed from l&q in…
Very happy with the speed from l&q in doing my repair to the bathroom thank you.
Mick · 26 April 2023 · LQ London
Agent replied · 11 June 2024
Hi Mick,Thank you very much for your 5-star review!We're delighted you've received amazing service from our maintenance team and we're so pleased you took time out to let us know about your recent experience with us too.Your feedback is much appreciate Mick, and many thanks again for sharing this with us 😊Customer Service Team
★★★★★ 1/5
TrustpilotTotal rubbish you may as ell talk to a…
Total rubbish you may as wall talk to a wall
Mick · 20 April 2023 · LQ London
Agent replied · 11 June 2024
Hi Mick,Thank you so much for your review!We're so sorry to hear you feel this way, but we're open to discussing your review in more detail and address any concerns you may have.If there's anything we can do to help, please drop us an email at lqdirect@lqgroup.org.uk with 'Trustpilot' as your email subject and our dedicated team here will be more than happy to help.ThanksCustomer Service Team
★★★★★ 1/5
TrustpilotMaintenance services going downhill
From my recent experiences they really are going downhill: communal gardens are running wild because the gardeners (grounds crew) don't turn up; exposed electrical cables in the communal area reported to our housing lead months ago but not scheduled to be dealt with until end of July; and, a general lack of proactive feedback/update on other repairs (faulty communal gates). So much for the improved services we were promised when L&Q reorganised its neighbourhood management last year.
Daryll · 19 April 2023 · LQ London
Agent replied · 11 June 2024
Hi Daryll,Thank you so much for your review!We're saddened to hear you feel there's been a decline on our maintenance services, but we're so pleased you took the time to share your thoughts with us.It's important for us to know when residents are feeling disappointed in the service they're receiving, and we'll certainly note down your feedback for you.In the meantime, we're open and willing to discuss each of the issues you've mentioned within your review and we invite you to email the details to us so we can investigate them further. Please feel free to reach out to us at any time at lqdirect@lqgroup.org.uk and we kindly request 'Trustpilot' is used as your email subject when contacting us.Many ThanksCustomer Service Team
★★★★★ 3/5
GoogleRating only, no written review.
Shirley · 16 April 2023 · LQ Warwick
★★★★★ 5/5
GoogleRating only, no written review.
Horizon · 16 April 2023 · LQ Warwick
★★★★★ 5/5
GoogleGood developers
Adam · 16 April 2023 · LQ Warwick
★★★★★ 5/5
GoogleLovely houses with friendly neighbours and helpful site manager waiting for the development to finish and enjoy the full benefits of the location , playground and pond …
Aniko · 16 April 2023 · LQ Warwick
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
