LQ estate agents in London, Sidcup and Warwick

Hi Meme,We thank you for raising your concerns with us here and offer our sincerest apology if we haven’t provided you with the help and support you hoped to receive from us.We would also like to apologise for the problems inside you home and furthermore for the length of time you’ve had to experience this happening.Internal blockages inside the property would generally fall under our resident’s responsibility to maintain and rectify as when and when needed, however if the blockage is affecting your neighbours at the same time it’s likely there’s a communal issue which of course we hold responsibility for.With this in mind, we would love to investigate this further and have the opportunity to speak with you to gather some more details.Please can we kindly urge you to email us at lqdirect@lqgroup.org.uk and by using ‘Trustpilot’ as your email subject so we can arrange for contact to be made with you.Many ThanksCustomer Service Team

Hi H Ho,Thank you for your feedback and for taking the time to share your experience with us.We're also saddened to learn there's a repeated issue with the lift failing and we sincerely apologise for the difficulties this is causing yourself and other residents. Furthermore, we feel your frustration, we certainly hear the struggles from our residents, especially the most vulnerable and we’re very sorry for the inconvenience and disappointment this matter is causing.As you may already be aware there's a few stages with a Section 20 consultation whereby each stage is given a time of approximately 30 days. This will unfortunately have an impact on the delay but it's important we adhere to these time frames during the consultation period.With this aside we'll be more than happy to further investigate this matter for you and hopefully we’ll be further forward to be able to provide a more positive outcome to your concerns. To help us achieve this we kindly ask you to reach out to our dedicated team by email at lqdirect@lqgroup.org.uk and by ensuring your email subject used is 'Trustpilot'Once we have all the information we need, we'll gladly investigate this matter further on your behalf and work with you to find a resolution.Many ThanksCustomer Service Team

Hi Ola,Thank you very much for your feedback and for rating L&Q with 5-stars!We're truly overwhelmed by your amazing review and it's always with great pleasure to help you with your enquiries.Your review means so much to us and it certainly helps us to understand the areas we're doing well in, so thank you once again for sharing your thoughts with us.We'll always be here for you and we look forward to speaking with you again soon.Many ThanksCustomer Service Team

Hi Paul,We welcome your feedback and we thank you for sharing your concerns with us too.We're sorry to hear you've experienced some issues with repairs to your home, but we truly understand and appreciate the disappointment this has caused you.We're here to help and we would love to have the opportunity to further assist you with any outstanding repairs still awaiting to be done.To help us make it possible, please can you kindly contact us by email at lqdirect@lqgroup.org.uk (with Trustpilot as the subject) and our dedicated team will do their utmost for you.Many ThanksCustomer Service Team

Hi Samantha, We appreciate you leaving us a review to highlight your concerns. Certain repairs in the home are the residents own responsibility but we are always more than happy to help you and give more advice if you should need it. You can contact our Customer Service Team via lqdirect@lqgroup.org.uk and please use 'Trustpilot' as the subject header and we'll be on hand to assist you further. Many Thanks Customer Service Team

Hi Wilson, We're really saddened by the content of your review and can see that we have an on going case in relation to your report. We would want to review the recordings and any evidence you have so can you please send this through to lqdirect@lqgroup.org.uk using 'Trustpilot' as the subject header and we can add this on your existing case to be reviewed. Many Thanks Customer Service Team

Hi Graham, Thank you for taking the time to leave us a review. We're sorry that you had issues with your heating and this took more time than we would like to get resolved. We can understand that having extra fuel expenses at the moment would cause you anxiety and we would like to be able to look into this for you. Please can you contact us at lqdirect@lqgroup.org.uk and please use 'Trustpilot' as the subject header with this information and any proof of the extra charges you incurred due to the heating failure and we'll do our best to assist you further. Many Thanks Customer Service Team

Hi June,Thank you very much for rating L&Q with 5-stars!Your review means so much to us and we're over the moon you're generally happy with the service you've received.We're sorry to learn there's some issues with contractors and we appreciate why this would be disappointing for you.Please let us know when things like this happen and we'll be more than happy to reach out to our contractors for you.Many ThanksCustomer Service Team

Hi Susan,Thank you for sharing your concerns with us and we’re also sorry to hear a problem has arisen with your boiler.We understand why this is a worry, especially at this time of year, when we rely on our boilers to keep us warm.As you may already be aware, loss of heating and hot water is always dealt with as a priority, however sometimes delays can occur if parts are needed before boilers can be fully restored to their full potential. Regrettably this is beyond our control, however we’ll always endeavour to work with our contractors to restore supplies at the very earliest opportunity.With this in mind Susan, if you still need our assistance, we'll be more than happy to discuss this matter in more detail with you and follow up the outstanding repairs. To help us make it possible we kindly request you email your details to us at lqdirect@lqgroup.org.uk where our dedicated team will be happy to help. We recommend your email subject used is 'Trustpilot' as this'll be most helpful to us as well.Many ThanksCustomer Service Team

Hi Simone,Thank you for your review and for bringing your concerns to our attention.We're truly sorry to hear your experience with our repairs service and we would like to help you the best we can. We always strive to offer the best service to our residents so it's naturally concerning for us too that we've failed to meet your expectations.We would love to help investigate and ensure an update is provided accordingly.To help us make it possible, we kindly request the details are emailed to us where our dedicated team will be more than willing to assist you further with your enquiry. Please reach out to us at lqdirect@lqgroup.org.uk and it’ll be most helpful if 'Trustpilot' is in the subject line of your email too.Many ThanksCustomer Service Team

Hi Yu Cady,Thank you so much for your feedback, your comments and concerns are important to us as we’re always looking at ways to improve our services to you and other residents.We sincerely apologise if all of our services haven’t met your expectations, but we fully understand how frustrating this can be from time to time.We would like the opportunity to investigate your review further and we kindly request you contact us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as the email subject) where our dedicated team will be more than willing to do their best for you.Many ThanksCustomer Service Team

Hi Mick,We welcome your feedback and we thank you for raising your concerns with us too,We fully appreciate why parking on communal grounds is a worry, but we would like to reassure you this is something we would never encourage or consider acceptable.With this in mind, our Neighbourhood housing lead have acknowledged this issue, and this is being investigated by the appropriate team accordingly. We understand contact was made with yourself recently to advise you of this as wellWe trust this matter is in good hands, however if you have any further concerns, please do let us know by emailing the details to us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) and we'll be more than happy to pursue them for you.Many ThanksCustomer Service Team

Hi Mathilde,Thank you for your review and for taking time to inform us of your concerns.We sincerely apologise if you feel our services have failed to meet your expectations and for any inconvenience this is causing you too.We certainly feel your frustration with the lift being out of service and we fully appreciate the difficulties this is causing yourself and other residents. Furthermore, we're saddened to learn there's several other issues that need attention and it’ll be our pleasure to ensure each of these are addressed accordingly for you.To help us make it possible, please can you kindly email the details to us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) and we'll be more than happy to further investigate each of your concerns and to work with you to find a resolution.Many ThanksCustomer Service Team

Hi Marietta, What an amazing 5 star review! You've been with us for a long time and it's so great to hear that your so happy with the service you receive from us. We put our Customers at the heart of everything we do so glad this has shone through. We hope you have a lovely day and we're always here if you should need us. Many Thanks Customer Service Team

Hi Elizabeth, Thank you for taking the time to leave a review. We're sorry to hear that you have had such a disappointing experience with us. Our Customer Service Advisors have regular training and call listening to ensure that we provide the best service to anyone who contacts us so we would like to investigate this further if you feel like your call was not handled appropriately. We would not want to leave anyone without any form of heating for such a long period of time. As we only have limited information via this platform we're unable to see what has happened in your case with this in mind and so this this can be looked into further we would really appreciate you making contact with us via lqdirect@lqgroup.org.uk using 'Trustpilot' as the subject header. Many Thanks Customer Service Team

Hi Lesley,We welcome your feedback and we thank you for raising your concerns with us too.We're extremely sorry if you feel we haven't maintained the building to an acceptable standard, we understand why this would cause disappointment and although we've failed to provide you with the service you hoped to receive, your comments and concerns are still important to us.We would very much to learn more about your concerns and to work with you to find a resolution. To help us make it possible Lesley, please can you kindly email the full details of your concerns to lqdirect@lqgroup.org.uk (with 'Trustpilot' as the subject) and we'll be more than happy to arrange for a dedicated staff member to contact you.Many ThanksCustomer Service Team

Hi Samantha,Your feedback is important to us and we thank you for taking the time to share your thoughts and feelings with us.We always strive to offer the best service to our customers and residents, so any feedback we receive is certainly valuable to us.We're saddened to learn the newly fitted door isn't quite what you expected, and we can imagine this was disappointing for you. We would like to investigate this further and we urge you to contact our dedicated team who'll be able to assist you with this.Furthermore, we would also like to follow up with the pruning of the trees and update with the progress with this too.To help us make it possible, please kindly forward your details to us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as the email subject) and our dedicated team will be more than willing to help with your enquiries.Many ThanksCustomer Service Team

Hi David,Thank you so much for leaving us a review and for sharing your concerns with us.We continually strive to offer the best service to our customers, and we apologise profusely if we’ve failed to meet your expectations. We’re saddened to learn building security is an issue, and you’ve suffered loss of heating and hot water for such a long time, both of which are important to us and will be taken seriously. We would very much love to work with you to find a resolution and ensure each of your concerns are addressed accordingly.To help us make is possible, please can you kindly email your details to our dedicated team who'll arrange for contact to be made with you. Our email address is lqdirect@lqgroup.org.uk and we highly recommend your email subject contains 'Trustpilot' As soon as we have your details David, it’ll be our pleasure to further assist you with each of the concerns you’ve raised in your review.Many ThanksCustomer Service Team

Hi Georgina,Thank you so much for your review!We welcome your feedback and we're so pleased you've rated us with 5-stars too. It means a lot to us to know your problems are being dealt with appropriately and we can’t thank you enough for taking the time to let us know.Feel free to reach out to us at any time Georgina, and we'll gladly offer you the same level of service again.Many ThanksCustomer Service Team

Hi Anne,Thank you very much for your amazing review!It's always nice to hear of the great service we're delivering, and we're chuffed to learn you've received excellent communication from us as well as repairs being dealt with promptly.Your review means so much to us and if you need us for anything else, we'll be sure to provide the same level of service again.Many ThanksCustomer Service Team

H Michelle,We appreciate you taking the time to share your recent experience and we're extremely saddened to hear K&T failed to attend and reset the boiler.If you're not already in touch with us and still need our assistance, please can you kindly email the details to us and our dedicated team will ensure this is resolved for you. When contacting us in this way, we kindly request 'Trustpilot' is used as your email subject and we recommend sending this to lqdirect@lqgroup.org.ukMany ThanksCustomer Service Team

Hi Simone,We welcome your review and we appreciate you bringing your concerns to our attention.We’re so sorry to hear you’re currently experiencing some issues with your boiler, especially at this time of year when we rely on it the most. We're also sorry to hear of your disappointment with the appointment offered for an engineer to come and have a look at the fault for you.As you may or may not be aware, we endeavour to make sure all boiler breakdowns are attended to within 72 working hours, this is the maximum amount of time we’d expect you to wait and quite often depending on availability appointments can be carried out much sooner. We understand this may be a disappointment for you, but unfortunately this is our policy, however we’ll assess each case on an individual basis and take into consideration any vulnerabilities in the property. If you feel we’ve failed to meet our procedures as mentioned above, please contact us or by email at lqdirect@lqgroup.org.uk (with Trustpilot as the subject) and it’ll be a pleasure to assist you further and put right what went wrong.Many Thanks Customer Service Team