LQ estate agents in London, Sidcup and Warwick

Hi Marietta,Thank you so much for your 5-star review!It makes us so happy and proud to read such amazing feedback and it's always with great pleasure speaking with you too.We honestly value your review, and we look forward to being of help to you again soon 😀Many ThanksCustomer Service Team

Hi Karen,We’re so grateful to you for bringing your concerns to our attention and we’re saddened to learn there’s been incidents of thefts within the building.Understandably when incidents like this happen it’s causes upset as well as a worry for residents. Whilst we take incidents of theft seriously, we strongly advise you report this matter to the police if you haven’t done so already.We’re also sorry to hear there’s a lack of contact with requesting a new key fob and we certainly feel your disappointment with this.We’re more than willing to follow up on your enquiry and ensure this is resolved without any additional delays. To help us make it possible we kindly ask you to email us at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ as the subject) and one of our advisors will be more than happy to help.Many ThanksCustomer Service Team

Hi Mr Philip,Thank you for your 5-star review!We're so grateful for your feedback and we're chuffed to hear you've had a positive experience with us.It certainly makes us happy and proud to hear this too 😀Many thanks for sharing this with us, it's much appreciated and gratefully received too.Customer Service Team

Hi Mrs Farrell,Thank you so much for your review!We're glad your recent visit went well, and you had a pleasant experience. It makes us so happy to hear this and we can't thank you enough for sharing this with us too 😀We hope to be of help to you again soon and we look forward to hearing from you.Many ThanksCustomer Service Team

Hi Thomas,Thank you so much for taking the time to leave us a review following the recent visit to rectify the guttering problem.We're over the moon to learn this has finally been resolved despite having to follow this up with us to which we apologise profusely for. We can imagine it's a huge relief to no longer have rain entering your home through the extractor.Once again Thomas, we’re sorry for the delay in resolving this but many thanks for the feedback and we look forward to being of help to you again sometime soon 😊Customer Service Team

Hi Conrad,Thank you so much for your review and for expressing your concerns with us.We truly feel your frustration regarding the cladding situation, and we fully understand why the whole situation is disappointing for you and other homeowners as well.Our main concern is the safety for all our residents and understandably concerns were raised following the Grenfell tragedy. This was sadly unforeseen and beyond our control, but surveys were immediately carried out on our buildings to identify those at risk. With this in mind, we're working as quickly as we can to make sure all of our buildings comply with the new guidelines. Further information about this can be found here https://www.lqgroup.org.uk/manage-your-home/homeowners/information-for-homeowners-who-live-in-our-apartment-blocks/ and we recommend you have a look as it contains some useful information that may help with the cladding situation you’re in at this moment in time.Admittedly it’s going to take some time to complete remedial works and we offer our sincerest apology during this time. Rest assured we haven’t forgotten about how it’s impacting our residents and the delays caused especially with those wishing to sell their homes.We really hope the link provided above is of help to you but if you have any further questions or wish to speak with us about your review, you’re more than welcome to email our team here at lqdirect@lqgroup.org.uk who’ll arrange for a dedicated staff member to contact you.Many ThanksCustomer Service Team

Hi The Lady,Thank you so much for your review!We’re saddened to read your comments and it’s naturally concerning for us as well to learn there’s a few things that may need our attention.It’s important to us to make sure repairs are raised accordingly and completed satisfactorily, therefore it’s upsetting for us to hear stuff keeps breaking.It’ll be out utmost pleasure to discuss your review in more detail with you and to help with any outstanding repairs. To help us make it possible we kindly invite you to email your concerns to us at lqdirect@lqgroup.org.uk and by ensuring ‘Trustpilot’ is mentioned in the subject line of your email too.Many ThanksCustomer Service Team

Hi Azeez Akanbi DENDE-RAJI,Thank you such for your amazing review!We can imagine rubbish left near your home is unsightly and unpleasant to live with, but it makes us so happy to know this matter was dealt with accordingly and resolved for you.It’s our absolute pleasure to help and we’ll be sure to pass on your personal thanks too 😊Many ThanksCustomer Service Team

Hi Melvyn,Thank you so much for your feedback.We honestly appreciate you sharing your thoughts with us and indeed we are working hard to make sure our residents have the best possible experience.Many thanks once again, we value your opinion and we're here for you should you need help with anything 😊Customer Service Team

Hi Samantha,Thank you for your review!We welcome all feedback which helps us improve in certain areas of the business.We're sorry for the length of time it took to finalise the repair, but also happy the repair was carried out with a perfect result. Thanks again for your feedback. Customer Service Team

Hi Malcolm,We welcome your review, and we thank you for sharing your thoughts with us.We're very sorry to learn of your dissatisfaction.If you're not already in touch with us and need our help, please do let us know by email at lqdirect@lqgroup.org.uk where our dedicated team can do their utmost to help. We kindly request 'Trustpilot' is used as your email subject when contacting us on this occasion too.Many ThanksCustomer Service Team

Hi John,Thank you for your review!Your feedback is important to us, and we offer our sincerest apology if you feel our service haven't quite met your expectations.We've certainly taken onboard your comments and we're truly saddened to hear you feel this way.We've contacted the building surveyor and repairs team and have requested a speedy repair of the sink holes. We're more than happy and willing to discuss the repair in more detail with you. Please email us at lqdirect@lqgroup.org.uk and we kindly request 'Trustpilot' is used when contacting us on this occasion.Many ThanksCustomer Service Team

Hi Paul,Thank you for your review! Your feedback is important to us, and we offer our sincerely apologize you've not had any response from the building manager. We've certainly taken onboard your comments, which helps us work on putting things right.We're more than happy and willing to discuss your concerns in more detail with you, and if you feel this approach would help, please let us know by emailing any specific concerns to us and it'll be our pleasure to do this for you. Our email address is lqdirect@lqgroup.org.uk and we kindly request 'Trustpilot' is used in the subject line when contacting us on this occasion. Many Thanks Customer Service Team

Hi Pauline,Thank you very much for your feedback and bringing your thoughts and feelings to our attention.We acknowledge your feedback and we're so sorry if you feel our services are lacking, however we're pleased you've taken the time to let us know as your thoughts.We’ve certainly taken onboard your comments and they’ll most certainly help us to look at ways we can implement changes to make sure our residents have a much better experience.If however there’s anything we can help you with at this moment in time, please let us know by email at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ as the subject) and we’ll be more than happy to offer our assistance.Many ThanksCustomer Service Team

Hi Debbie,We’re so grateful you’ve taken time out to share your recent visit with us.Your feedback means a lot to us as it helps us to understand what an amazing job our contractors are doing whilst in our resident’s homes.Most importantly we’re over the moon that you were kept informed and you’re happy with the completed repair.Many thanks again Debbie! We look forward to being of help to you again in the foreseeable future😊Customer service Team

Hi Sophia,Thank you very much for taking the time to leave us some feedback.We're pleased to learn you're generally happy with the service received.We are however sorry to hear our contractor arrived unannounced. This shouldn't be happening so we're grateful to you for letting us know about this and we’ll be sure to feed this back to our contractor so the same doesn't happen again.In the meantime Sophia, we thank you once again for your review and feel free to reach out to us if there's anything else we can do for you.Customer Service Team

Hi Londoner,Thank you so much for raising your concerns with us and we honestly feel your upset with the recent rent increase.Understandably this stressful for you as well as a worry but we'll be more than happy to check if the information you’ve been given is correct. To help us make it possible, please can you email your details to our dedicated team here at lqdirect@lqgroup.org.uk (with 'Trustpilot' as the subject) and one of our staff members will be more than happy to do this for you.We certainly wouldn't want to see you homeless and if you're struggling financially, please let us know by reaching out to our income team on 0300 456 9996. Once your call is connected, please select option 2, followed by option 1 where your call will be direct to our income advisors who’ll be able to provide you with some great help and advice.Many ThanksCustomer Service Team

Hi Christine, Thanks for taking the time to raise a review with us. We understand that this must be really frustrating having leaks and lots of appointments with seemingly no resolution. If the boiler or radiators were beyond repair then the Contractor should be reporting this back to us. Please can you email your information through to lqdirect@lqgroup.org.uk using 'Trustpilot' as the subject header so we can look into the history of these repairs with a view to an update and get a resolution in place for you. Many Thanks Customer Service Team

Hi John,Thank you for contacting us to raise your continuing concerns. We understand that this is causing an inconvenience and we’re really sorry this is reducing the amount of parking available. Currently we are in the process of arranging for a suitable Contractor to attend and complete the required works, as this is a major repair it is taking some time to arrange. Please be assured that this is in hand and we are trying to resolve as quickly as possible. We are here should you need to contact us for any other information via lqdirect@lqgroup.org.uk using ‘Trustpilot’ as the subject header and we will be keen to assist in any way we can. Many ThanksCustomer Service Team