Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
TrustpilotThe person who came was informative …
The person who came was informative helpful and put my mind at rest ,showing me how to get the best from my boiler and central heating very happy thank you
Jacky · 22 November 2023 · LQ London
Agent replied · 23 August 2024
Hi Jacky,Thank you so much for your 5-star review!We're delighted you’ve had a positive experience; it certainly makes us proud to hear this and to know our contractor has done a fab job making sure you’ve had the best possible experience as well.It's also great you were shown how to make full use of the boiler, and hopefully with some useful tips to use it more efficiently too.Many thanks again for your feedback, we really do appreciate your time and we look forward to helping you again soon 😀Customer Service Team
★★★★★ 3/5
TrustpilotRepairs
Once repairs are booked, appointments are too far into the future. Seasons change while waiting for some repairs to be completed.Never see a housing officer either. L&Q take the rent but do bare minimal.
Brenda · 22 November 2023 · LQ London
Agent replied · 11 June 2024
Hi Brenda,We welcome your review, and we thank you for expressing your thoughts and feelings too.We honestly feel your frustration with the length of time expected to wait for some repairs and we’re very sorry to have cause this disappointment.We are aware of this happening, and we do try our very best to keep the waiting time as minimal as possible, but we appreciate this doesn’t always happen. However, we’ve taken onboard your feedback as it helps us to understand areas our residents would like to see improvements made. In the meantime Brenda, feel free to email us if there’s anything you need help in resolving and our dedicated team will do their utmost for you.You’re more than welcome to contact us at any time and our email address is lqdirect@lqgroup.org.uk Many ThanksCustomer Service Team
★★★★★ 5/5
TrustpilotExtreme Environmental
The operative from Extreme Environmental has been so great but until the kitchen units are removed he can't finish his work . This has to be done by a carpenter and this has delayed the work by Extreme Environmental. This infestation of mice has been ongoing since May 2023.
Amanda · 22 November 2023 · LQ London
Agent replied · 23 August 2024
Hi Amanda,Thank you so much for your 5-star review!We're delighted to hear of your praises for Extreme Environmental and it makes us happy they're doing an amazing job for our residents.We're so sorry there's a delay with the kitchen units being removed and we offer our sincerest apology for any disappointment this is causing.We trust everything is in good hands and Extreme Environmental will return to complete the treatment but if you need further help from us, please do let us know and it'll be our pleasure to assist you.We have an amazing team here who can be reached by email at lqdirect@lqgroup.org.uk and we kindly request 'Trustpilot' is used as your email subject. We're here for you and you're more than welcome to reach out to us at any time.Many ThanksCustomer Service Team
★★★★★ 5/5
TrustpilotService carried out as expected.
Rating only, no written review.
Christine · 17 November 2023 · LQ Sidcup
Agent replied · 23 October 2024
Hi Christine,Thank you so much for your review!It's great to hear all went well with your appointment and we would like you to know we're appreciative of your feedback too.Many thanks for sharing this with us and we very much look forward to helping you again soon😊Customer Service Team
★★★★★ 4/5
TrustpilotVery quick response and very satisfied
Rating only, no written review.
Mark · 16 November 2023 · LQ London
Agent replied · 11 June 2024
Hi Mark, We appreciate the 4 Star review and so good to see you are very satisfied with our quick response. We're here should you need us so please do reach out. Many Thanks Customer Service Team
★★★★★ 1/5
TrustpilotMoraless sphincters
Rating only, no written review.
Bradleah · 16 November 2023 · LQ London
Agent replied · 13 June 2024
Hi Bradleah,We're very sorry to see your 1-star review.If there's anything we can assist you with we'd love to hear from you.Feel free to reach out to us at any time by email at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) where one of our Customer Service Advisors will be more than happy to help.Many ThanksCustomer Service Team
★★★★★ 5/5
TrustpilotAlways helpfull and very efecient and…
Always helpfull and very efecient and understanding.
Susan · 15 November 2023 · LQ London
Agent replied · 11 June 2024
Hi Susan,Thank you so much for your review!We’re overwhelmed with your heartfelt comments and most importantly we’re so happy to know how much you’re loving the service we deliver.Many thanks again and we’re very much looking forward to helping you again soon 😊Customer Service Team
★★★★★ 5/5
TrustpilotAlthough late arriving engineer kept me…
Although late arriving engineer kept me up to date. He was very very helpful.
Karen · 14 November 2023 · LQ London
Agent replied · 11 June 2024
Hi Karen,Thank you so much for your review and for your 5-star rating too.We very much appreciate your feedback and we’re pleased to hear you were kept informed of the engineer’s late arrival. It makes us proud to hear this and it’s also reassuring for us to know our contractors are doing an amazing job too.Many thanks again! 😊Customer Service Team
★★★★★ 5/5
TrustpilotAs always,speedy response and repair.
Rating only, no written review.
Happy · 14 November 2023 · LQ Sidcup
Agent replied · 11 June 2024
Hi Happy Customer,Thank you so much for the review!This is great news and we're over the moon to know you're loving the service we deliver. Your feedback has certainly made us happy too and we’re delighted you’ve taken the time to share your recent experience with us.Many thanks again and we're looking forward to helping you again 😀Customer Service Team
★★★★★ 5/5
TrustpilotPeace of mind
Feel much safer after the gas safety checks thanks L&Q also the operatives from K&T are polite clean an tidy…
Jozie · 14 November 2023 · LQ London
Agent replied · 11 June 2024
Hi Jozie,Thank you so much for your 5-star review!We're delighted you had the best possible experience and you're happy with our operatives from K&T. It's certainly nice for us to hear this too and we really appreciate you taking the time to let us know.Many thanks again and we look forward to helping you again soon 😊Customer Service Team
★★★★★ 1/5
GoogleThe call centres are rubbish the people who answered the phones need more training
Keith · 12 November 2023 · LQ London
★★★★★ 1/5
GoogleDON’T EVER BUY RENT OR HAVE ANYTHING
TO DO WITH THIS ASSOCIATION!!!!!!
THEY WILL LIE AND MAKE YOUR LIFE MISERABLE!!! THEY HAVE CAUSED MY FAMILY ILNESS AND DEATH !
Ingrid · 12 November 2023 · LQ London
★★★★★ 4/5
GoogleI thought East Thames was the worst social landlord, then L&Q took over and I stand corrected. L&Q handle repairs badly....actually they don't handle repairs in any competent way at all! It' snit reasuring that when you Google L&Q, the very first three results are solicitors offering no win no fees claims against L&Q regarding repairs.
EDIT: A few years later, still living in the same L&Q property and repairs have improved immensely! I now rarely have to wait long for a repair and L&Q have addressed a lot of issues with my building.
Tania · 12 November 2023 · LQ London
★★★★★ 1/5
GoogleTerrible organization and staff. Very unpolite and inefficient. They always take so long to solve the problems, even when it is very ungent like the lack of water in an entire building. If you can, avoid them.
Pedro · 12 November 2023 · LQ London
★★★★★ 5/5
GoogleI do maintenance for them and I tell you what, they do their best. Don't listen to those bad reviews it's a great company. Most residents are happy and won't leave a review. I also work with NHG and Peabody and intell you what - L&Q is a million levels above them and a lot more caring and more professional.
L · 12 November 2023 · LQ London
★★★★★ 1/5
GoogleOMD, I have been trying to sign up with L&Q so I can start renting but, You can't even sign up unless you have a customer ref number! How Am I ment to have that if I'm not registered with them! Then I tried to send an email for help but it asks for a dam Ref number again just to get in touch with them! Likely now I read here that I just saved myself from renting with L&Q. Thank you people.
Yusuf · 12 November 2023 · LQ London
★★★★★ 1/5
GoogleOne of the worst agents I've rented from
They have the worst customer service, if you need anything fixed or IF YOU JUST WANT TO SETUP YOU BILLS, all the very best to you. They are the laziest bunch of "agents" you'd deal with.
Deepanshu · 12 November 2023 · LQ London
★★★★★ 1/5
GoogleHaving to live in a tent because extremely rude staff are either incapable of, or too ignorant to read a tenancy agreement
Ripped me off for £500 and left me 6 weeks, ongoing, with no cooking, heating or hot water.
I'm 61, near blind and disabled.
Expect me to pay another £400 on top.
Frankie · 12 November 2023 · LQ London
★★★★★ 1/5
GoogleI am completely and absolutely disappointed to have anything to do with this peasan** company.
They are absolutely dodgy scammers who will lie to you and trick you into renting their flats. I couldn't feel any more disappointment as I rented the flat as furnished and moved into unfurnished flat.
The quality of the flat is literally non-existent, it's sooo cheap that I cannot imagine anything cheaper than this.
Avoid this company at any cost.
E · 12 November 2023 · LQ London
★★★★★ 1/5
GoogleWish I have read review section earlier.
They are unprofessional and uncoordinated. Their phone line was always busy, when you get through, the person would always be away or 'will call back when she/he comes back' which never happened.
After we paid a reposit, the contacting agent vanished for a week not answering phone calls or emails. Finally another coordinator took over but eventually delayed our move-in date 'due to our own issues'. She is very unpleasant and always blame on us/we not cooperating with FCC paragon/she can do nothing about it/there is nothing wrong with LnQ etc. It seems very difficult for she to understand If you are hiring someone to do the job then you are liable when they mess up.
If you pay the deposit, they wont return the deposit if the reference check doesnt go through (our check went through after a long time). They cooperate with FCC paragon for reference checks who is the worst agent (check their reviews), which is a clear indication on their attitude towards efficiency and quality.
If you want to deal with them, be mentally prepared.
Yuehu · 12 November 2023 · LQ London
★★★★★ 4/5
TrustpilotThe first appointment was cancelled on…
The first appointment was cancelled on the day by text and I had taken the day off work. The second appointment was for the morning and again was changed - to the afternoon. I had to call them to insist the engineer had to be here and done by 2pm as I had an appointment in town- the work itself was without fault
Michael · 9 November 2023 · LQ London
Agent replied · 11 June 2024
Hi Michael,Thank you so much for your review!We welcome your review, and we sincerely apologise for the changes with your appointment. We appreciate this would be annoying and we really hope it didn't cause you too much of an inconvenience.We're pleased the engineer eventually arrived and you're happy with the completed works. This is great news and reassuring for us to hear too.Thank you once again for sharing your recent experience, it’s much appreciated 🙂Customer Service Team
★★★★★ 5/5
TrustpilotThey are always very helpful
Rating only, no written review.
Sparkle · 8 November 2023 · LQ London
Agent replied · 11 June 2024
Hi Sparkle Silver,Thank you so much for your amazing review!Your heartfelt comment means the world to us, and we're delighted you find us most helpful 😊Many thanks again for your feedback and we look forward to helping you again soon,Customer Service Team
★★★★★ 1/5
TrustpilotI find L&Q a letdown
I find L&Q a letdown, I've tried several ways to contact maintenance and even put in a complaint to no avail. The whole process is draining. I currently have 5 outstanding repairs!
H · 8 November 2023 · LQ London
Agent replied · 26 December 2024
Hi ShayeShayesWorld,Thank you for your review.We value your feedback, and we appreciate you bringing your thoughts and feelings to our attention.We're saddened to learn you find the whole process a bit much, but we can see why this has prompted you to feel this way. Understandably this is upsetting for you too, but we would love to assist you and help with your repairs as well as ensuring you receive a response to your enquiries too.To help us achieve this we kindly invite you to email our amazing team here at lqdirect@lqgroup.org.uk with 'Trustpilot' as the subject. Please include as much information as possible and once we’ve received your email it'll be our utmost pleasure to do our best to help.Many ThanksCustomer Service Team.
★★★★★ 5/5
TrustpilotJob done good but we can't put security…
Job done good but we can't put security light on above back door by using the switch on wall.we have to wait for sencer light to activate. Which is what we need but would be nice to have it permanently on if we need it on.like when we moved in 20 years ago the security light was a sencer and we could turn it on when we needed it on.so over years things have gone backwards in technology not forward.
June · 2 November 2023 · LQ London
Agent replied · 11 June 2024
Hi June,Thank you very much for your review and for letting us know how your recent visit went with us.It's great to know your security light was replaced and we hope it makes you feel more secure inside your home too.We're sorry the new light isn't quite what you expected and whilst we try to replace like for like, sometimes it's not always possible. Lights with sensors are also more cost and energy efficient but we appreciate this type a light isn't suitable for all.We’re of course here for you and if you have any questions you would like to ask, it'll be our pleasure to help. Feel free to drop us an email at lqdirect@lqgroup.org.uk (with 'Trustpilot' as the subject) and we'll most certainly do our best for you.Many ThanksCustomer Service Team
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