LQ estate agents in London, Sidcup and Warwick

Hi Craig Thank you for taking the time to leave us a review and for bringing your concerns to our attention.We’re truly saddened to hear of your dissatisfaction, and we apologise profusely if we haven’t provided the service you hoped to receive from us.We’d very much love to have the opportunity to look into the delay with your complaint and provide you with an update on how it’s progressing.To help us achieve this, we kindly invite you to email the details to us to include your full address, where we’ll be more than happy to do this for you.Our contact email to reach us on is lqdirect@lqgroup.org.uk and it’ll be most helpful to us if Trustpilot is used as your email subject on this occasion.We look forward to hearing from you soon.Many ThanksCustomer Service Team

Hi Kay,Thank you so much for talking the time to express your concerns with us here and we’re so sorry to hear how they've had an impact on you too.We'd love to further assist you with the outstanding issues with your home and work with you to find a resolution.To help us achieve this, we kindly invite you to email the details to us and our team will do their utmost to help with your concerns.Our email address to contact us on is lqdirect@lqgroup.org.uk and we kindly request 'Trustpilot' is used as your email subject on this occasion.We hope to hear from you soon😊Customer Service Team

Hi Jessica,Thank you for your review!We’re extremely saddened to learn of your dissatisfaction, and we apologise profusely for the disappointing you’ve experienced with us.We appreciate at times things do go wrong and we fully sympathise with you for the time it’s taking to resolve the situation with your boiler.Having investigated this matter further we understand you’ve already raised a complaint with us which is still under investigation and our complaint handler will continue liaising with you until your complaint is resolved. Please note any requests for compensation will also be considered and decided in line with our policy at resolution stage.We trust your complaint is in good hands but if you have any questions or further concerns, please contact us and we’ll be sure to help.We have an amazing team and you’re welcome to contact us at any time at lqdirect@lqgroup.org.uk with ‘Trustpilot’ being used as your email subject on this occasion.Many Thanks Customer Service Team

Hi Premchand,Thank you very much for sharing your thoughts with us.We’re chuffed to hear of your positive experience. It’s always with great pleasure to help and we look forward to providing you with the same level of service again😊Many ThanksCustomer Service Team

Hi Huffstead, Thanks for leaving us a review. We're pleased that the appointment was arranged and attended quickly. Now we know what the fault is we'll be in touch with you directly to book in a follow up appointment.Feel free to contact us if you require any updates via lqdirect@lqgroup.org.uk and if you use 'Trustpilot' as you subject header that would be helpful. Many Thanks Customer Service Team

Hi Ebrahim, Thanks so much for your review. It's good to hear that the Gas Service was carried out quickly and efficiently. Many Thanks Customer Service Team

Hi James,Thank you so much for your amazing review!😊It’s so nice to read your lovely comments about Richard and we’re thrilled to hear of the fantastic journey you've had so far. We most certainly are very proud, and your feedback certainly helps us to understand how hard working and helpful our staff are too.We honestly appreciate your feedback and we’re sure Richard will be most grateful for your comments and kind words too.Many ThanksCustomer Service Team

Hi Teresa,Thank you so much for your glowing review!We absolutely love your feedback and most importantly we're delighted you've had the best possible experience from reporting your repair to the works being completed.Your review means the world to us and we’re most grateful for your amazing review too🙂Many ThanksCustomer service Team

Hi Emily, Thank you for the 5 stars! The Gas safety checks are one of our top priorities to keep our residents homes safe, so it's great it was carried out quickly and efficiently. Many Thanks Customer Service Team

Hi Valerie,Thank you very much for your positive review.We’re delighted you had a helpful experience; it certainly makes a difference when time is taken to explain everything thoroughly and it truly makes us happy to know this is the kind of service you received too.Many thanks for sharing this with us and we look forward to helping you again soon.Customer Service Team

Hi Linda, Thanks for the 5 stars!Great to read the electrician did such a good job. Many Thanks Customer Service Team

Hi Kyle,Thanks so much for leaving us a 5 star review. We really love to hear of your experiences with the service you receive from us. It's great that the electrician that attended was so friendly and helpful. Many Thanks Customer Service Team

Hi Mulikatu, Thanks so much for your 5 star review. We're thrilled to hear that you are satisfied with the service your received when you contacted us. Many Thanks Customer Service Team

Hi Dorothy,Thank you so much for your 5-star review!We’re chuffed to hear you’ve had an amazing experience and we can’t thank you enough for taking time to let us know how your visit went too.It’s much appreciated and once again thank you 😊Customer Service Team

Hi Richard, We love to see the green 5 stars. You're more than welcome we're always happy to help. Many Thanks Customer Service Team

Hi Sylvie,Thank you so much for your review and for expressing your thoughts and feelings with us.We are deeply sorry to learn there’s several issues of concern to you and we apologise profusely if we haven’t fulfilled your expectations.We always strive to offer a great service to our residents, and we want more than anything for our residents to be happy in their home.We’re here to help and we’re more than willing to discuss each of your concerns in more details with and to help us achieve this we kindly request you reach out to us by email at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ as your email subject) where we’ll be more than happy to arrange contact with you.Many ThanksCustomer Service Team

Hi Pink kush,Thank you so much for your review.We value your feedback and we're very sorry to learn your home was burgled which we can imagine was an upsetting experience for you.We're pleased your home has since been made safe and you've given our operative 10/10 for doing a great job.Thank you for also raising your concerns regarding the refurbishment works and we're saddened you're still awaiting a response from us. We'd very much love to help and investigate why this is happening, but we need to obtain further details from you.If you're not already in touch with us, we kindly invite you to send us at email where our dedicated team will do their utmost to help. Our email address is lqdirect@lqgroup.org.uk and it'll be helpful to us if 'Trustpilot' is used as your email subject when emailing us on this occasion.Many ThanksCustomer Service Team

Hi Jennifer,Thank you so much, and Happy New year to you too 🥳It's always with great pleasure to help with your repairs and we're looking forward to helping you again this year.From all of us at L&Q, we hope 2024 brings you good health and lots of happiness 😊Many ThanksCustomer Service Team

Hi Marietta,Thank you for your amazing review!We're delighted your recent experience with Mila went well and we're over the moon to know you're loving the service we deliver too.Many thanks again and we can't wait to help you with your next enquiry or repair😀Customer Service Team