Trusted Agent profile
★★★★★
2,907 reviews across 3 offices and 3 platforms
LQ has three offices, in London, Sidcup and Warwick. Together they have 2,907 reviews on three platforms, rated 3.1 out of 5 overall.
555
Reviews on Google
All 3 offices
2
Reviews on Yell
All 3 offices
2,350
Reviews on Trustpilot
Business-wide
LQ's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
4/5
TrustpilotExcellence
Gas engineer was very good in every department
Hi Anthony, We want to thank you for leaving us a 4 star review. 😊It fills us with joy to know the engineers who attend your home are providing a top notch service. Many Thanks Customer Service Team
1/5
TrustpilotNone of my repairs or complaints have…
None of my repairs or complaints have been dealt with in a timely manner.
HI JW,Thank you so much for your review.We value your feedback and we're very sorry your repairs and complaints are taking longer to resolve than you hoped they would be. We can imagine the disappointment and frustration this is causing you to which we offer our sincerest apology for.If there's anything we can do to further assist you, we'd very much love to hear from you to make it possible.We have an amazing team here willing to help and we're reachable by email at lqdirect@lqgroup.org.uk, and we kindly recommend 'Trustpilot' is used as your email subject on this occasion.Feel free to drop as an email and it'll be our pleasure to follow up on your repairs and complaints.Many ThanksCustomer Service Team
5/5
TrustpilotHe was on time and done the job quickly…
He was on time and done the job quickly and gone without taking my time too much.
Hi Aghdas,Thank you so much for your amazing review!Your feedback means the world to us and most importantly we're thrilled the job went ahead as planned and you're happy with the service received.Many thanks and we're looking forward to helping you again soon🙂Customer Service Team
5/5
TrustpilotFor a change the workman were nice…
For a change the workman were nice reliable and actually did a good job. Previous contractors were absolutely useless
Hi Michele,Thank you so much for your review! It's great to hear you've had a 5-star experience and you're happy with the service from our contractor. It certainly makes us happy and proud to learn of your recent experience too and we're also delighted you've seen an improved service with our current contractor.Many thanks again for your feedback, we’re truly grateful for your time and for sharing your views with us.Customer Service Team
4/5
TrustpilotImprovement in Maintenance Services.
The engineer who performed the gas safety check was helpful and polite.
Hi Lady Jane Grey,Thank you so much for sharing your experience with us.We’re delighted you’ve had the best possible experience and most importantly it makes us happy to know our engineer was polite and helpful too. Your feedback is valuable to us, so we thank you once again for letting us know how your Gas Safety appointment went for you.Many ThanksCustomer Service Team
5/5
TrustpilotI am very happy with all
Rating only, no written review.
Hi Sharon,Thank you so much for leaving us a review!We're delighted you've had a great experience and you're happy with the service you've recently received from us.Your feedback is much appreciated, and we hope we can help you again soon.Many ThanksCustomer Service Team
5/5
TrustpilotThanks London & quadrant for replacing…
Thanks London & quadrant for replacing new front door many thanks Mr Winn
Hi Mr Winn,You're most welcome and it's our pleasure to help.We're looking forward to helping you again, hopefully sometime soon 😀Many Thanks Customer Service Team
1/5
TrustpilotUnprofessional and slow
Unprofessional, slow and does not care about how their tenants do not have a functional living space. There are no follow ups after reporting a repair. however, they are quick to take full rent out of my account or inundate me with letters if I accidentally delay paying rent.
Hi Faz Q,Your feedback is important to us and were thankful to you for sharing your thoughts with us.We’re truly saddened to hear of your dissatisfaction, but we appreciate your reasons for feeling disappointed.If of course there’s any specific issues you need our help with, by all means please let us know as we’re always willing to discuss any concerns in more detail with you.We’re reachable by email at lqdirect@lqgroup.org.uk and it’ll be most helpful if ‘Trustpilot’ is mentioned in the subject line of your email too. Feel free to reach out to us at anytime and it’ll be our pleasure to arrange contact with you.Many Thanks Customer Service Team
5/5
TrustpilotExtreme Environmental Pest Control are…great Ten out of ten.
Extreme Environmental Pest Control are fantastic. They are very respectful in your home and do a great job at mouse clearance.
Hi Amanda,Thank you so much for taking the time to leave us a review following your recent visit with Extreme Environmental.We're thrilled to hear they're delivering an amazing service to our residents, and it makes us very happy to know they were a pleasure to be with during the time spent in your home.Many thanks for your feedback, it's much appreciated, and we look forward to helping you again soon😊Customer Service Team
1/5
TrustpilotCEO emails
Hi Can anyone advise on executives email addresses as we seem to keep getting ignored. We have a real health and safety issue with proof and lots of emails sent ombudsman involved yet we are getting nowhere. Thanks in advance
Hi Cadda,Thank you so much for leaving us a review.We're very sorry to learn you've had a disappointing experience and you feel ignored.We appreciate why a health and safety issue is worrying for you, and we'd love to further assist you and help with your concerns.Please feel free to email the details to us at lqdirect@lqgroup.org.uk where it'll be our utmost pleasure to help. It'll be most helpful to us as well if you could kindly use 'Trustpilot' as your email subject on this this occasion too.Many ThanksCustomer Service Team
5/5
TrustpilotPerfect advisor caring understanding…
Perfect advisor caring understanding need more people like this and the world would be a brighter place thankyou
Hi Sarah,Thank you so much for your awesome review!It makes us happy when we read such amazing feedback like yours and we’re truly delighted you had a wonderful experience with one of our advisors.Many thanks again for your feedback and feel free to let us know if you need help with anything else 🙂Customer Service Team
1/5
TrustpilotNO CAN DO ATTITUDE
The company itself is trying to better itself, the problem is their employees, in my case anyway, workers turn up, hour later disappear for an hour, come back, work an hour and sit in van for another hour, booked two days of work holiday to get this job done, result? Waste of time
Hi,We’re extremely sorry to learn this is the kind of service you’ve experienced from us, but we appreciate you taking time to let us know.It’s upsetting for us to hear this too and we can imagine the disappointment this causes to which we offer our sincerest apology for. Admittedly our operatives sometimes leave site to collect additional materials and we understand they spend time in their vans whilst on their break, but if something doesn’t quite sit right it’s important for us to know.If you’re not already in touch with us and would like to discuss your review in more detail, please let us know and we’ll be more than happy to help.Contact is welcome through any of your preferred channels or by email at lqdirect@lqgroup.org.ukFeel free to reach out to us at anytime and we’ll be sure to arrange contact with you.Many ThanksCustomer Service Team
5/5
TrustpilotPhill from the sustainment team was…
Phill from the sustainment team was brilliant at helping resolve my housing issues.
Hi Stevie,We’re so pleased you’ve taken time to share your experience with us.We honestly appreciate your kind words for Phil, and we love how he helped and supported you with your housing issues.This is most certainly the kind of service we aim to deliver and it’s reassuring for us to hear Phil delivered that brilliant service to you.Many ThanksCustomer Service Team
5/5
TrustpilotGreat
Great Michelle has been a very kind compassionate helped me in times which were very hard Michelle explained clearly A valued staff member gold dust to L&Q VALUE HER
Hi Yvonne,Thank you so much for your positive review.We’re overwhelmed with your heartfelt comments, and it makes us super proud to know Michelle showed compassion towards your situation.She truly is a valued staff member and love that you feel the same too.Many thanks and we look forward to helping you again soon 🙂Customer Service Team
5/5
TrustpilotMeadows were great and know what theyre doingept me updated…
Meadows were great and kept me updated and showed up good job meadows done a great job no mess or rubbish left.
Hi Christine,Thank you very much for taking time to let us know how your appointment went with Meadows.It's with great pleasure to learn of the amazing work they're doing for our residents and most importantly we're chuffed to hear you're pleased with their service and with the job they recently carried out.Many thanks again for sharing this with us, your feedback is certainly reassuring and we hope to be of help again soon🙂Customer Service Team
3/5
TrustpilotFaulty Boiler for 3 months
As stated on earlier response this would have been resolved 4 months ago if the engineer had looked pr
Hi Margaret,Thank you so much for taking team to leave us another review.We continue to offer our sincere apologies for the delay with your boiler repair and we honestly appreciate the disappointment and frustration this caused you at the time.We have also noted your feedback as it helps us to understand when things aren't going so well for our residents, so we really do appreciate you letting us know.We hope the fault with the repair has since been resolved but please do let us know if there's any further issues and we'll be more than happy to help you with these.We're reachable by email at lqdirect@lqgroup.org.uk and it'll be most helpful to us if Trustpilot is used as your email subject.Many ThanksCustomer Service Team
1/5
Googlescum lords
1/5
GoogleLook how there left the house after they removed the asbestos unacceptable this is a crime and agenst health and safety they didn't even cover the door properly, this is going to the high court
1/5
GoogleWould give less if I could, dirty sods are unprofessional and useless any sort of thought or anything that causes them to come to mind is the most depressing and painful feeling they make me hate myself for doing business with them
1/5
GoogleThey are very unprofessional with providing services and maintenance after getting a rental property, my house heating not working from one year and they have contracts with worst ever services like kandt heating, they are making it worse, not even hot water in home, BE READY ABOUT WORST SERVICE EXPERIENCE
1/5
GoogleTerrible company. They will bleed you dry through overcharging service fees, and will take months and months to rectify the issue, still only acting when the local MP was asked to intervene. Most recently I asked them, out of pure desperation, for help to diagnose the problem with my heating, as it wouldn’t come on for three weeks in the depths of winter with sub-zero temperatures outside. I’m fully aware, as a shared owner, I’m responsible for maintenance. However, I had numerous plumbers and electricians refuse the job as it was part of a communal system. I practically begged L&Q for help, offering to pay. Their response was unsympathetic and without any compassion. Not their problem.
3/5
TrustpilotBoiler/Gas Repair
As a Pensioner, living on my own, I was without heating or hot water for 10 days from Saturday 20/01/24 to Tuesday 30/01/24 - from reporting the fault to the completion of the repair. I found it extremely difficult to get through to anyone at L & Q per 'phone. My landline phone battery runs out of charge after 1 hour - I waited for more than 1 hour and was then again in a queue of 10 people. I was therefore obliged to email the repair to L & Q and waited several days for a reply. I have had a couple of falls recently, and it made me anxious to have to carry buckets of hot water upstairs in order to have a wash.
Hi Bridget,We appreciate you taking the time to leave us a review and for letting us know of your experience with us.Although you’ve had a disappointing experience your feedback and comments are still important to us.We certainly feel your frustration and sympathise with the difficulties you’ve encountered especially with your own personal struggles since your fall, and we offer our sincere apology if we didn’t provide you with the help and support on this occasion. Furthermore, we hope you're ok and haven't sustain an injury during your recent falls.Please bear in mind our social media services and our website can also be used as an alternative option to reach us on, although we do advise urgent enquiries are best reported by phone so we can address and action your enquiry straightaway. We honestly appreciate the frustration and inconvenience when our lines are busy, and it’s also worthwhile considering our call back option which is available on our phone system during busier periods. In the meantime, we truly hope your heating and hot water has since been resolved but if for any reason you still need our help, please do let us know by email at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ as your email subject) and we’ll be sure to arrange contact with you.Many ThanksCustomer Service Team
5/5
TrustpilotThe work was carried out was done very…
The work was carried out was done very well explained everything very well thanks
Hi Elizabeth,Thank you very much for sharing your recent experience with us.Your 5-star review means the world to us and most importantly we're thrilled the work was carried out well. It’s great to hear the operative took time to explain things to you too, it certainly makes a difference when you’re kept informed and what to expect.Many thanks again for sharing this with us and please contact us if there’s anything else we can do for you.Customer Service Team
2/5
TrustpilotWater not Heating Up
We had a visit from K & T Heating on the 25/01/24 because we were having problems with the water not heating up. We're still having problems with it now.The technician who came mentioned that the way the washing machine is plumbed in is causing the issue. We therefore need a plumber to sort it out. One hopefully will be coming on the 20/02/24
Hi Barbara,Thank you so much for taking time to leave us another review.Your feedback is important to us and we're very sorry to hear K&T were unable to rectify the fault during their visit with you.It's great to hear they've managed to source the problem causing this to happen and a as result from this we’ve arranged another visit for one of our plumbers to attend.We trust this repair is in good hands and progressing as it should, and we sincerely hope this matter is resolved on your next appointment.In the meantime, please feel free to contact us if we can be of further help and assistance and we’ll be sure to do our best for you.Contact is welcome through any channel or by email at lqdirect@lqgroup.org.uk. If email is a preferred option, it’ll be most helpful to us if ‘Trustpilot’s is used as your email subject on this occasion.Many ThanksCustomer Service Team
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London has the most, with 2,566 reviews rated 3.1 out of 5, followed by Sidcup with 1,731.
