LQ estate agents in London, Sidcup and Warwick

Hi Mehboob, Thank you very much for your 5 star review. We have a new Video Relay Service in place as well as our Video Remote Interpreting Service to make sure that our Deaf customers can reach us in a way that most suits them. https://www.lqgroup.org.uk/media-centre/homelife/new-sign-language-serviceMany Thanks Customer Service Team

Hi Pink, Thanks for leaving us a 5 star review. We're always happy to support and really appreciate your feedback. Many Thanks Customer Service Team

Hi Teresa, It's so great to see your 5 star review. An easy reporting service and polite operative who's done a excellent job are all part of the Service we strive to provide. Many Thanks Customer Service Team

Hi Willow, Thanks for your review. Glad to see the visit was completed quickly. We're here if you need us so just reach out. Many Thanks Customer Service Team

Hi,Thank you very much for your feedback and for letting us know how your recent appointment went.We're sorry to hear there were some issues with your heating and hot water and if you're still experiencing the same problem, please let us and we'll be sure to help you resolve this.We have an amazing team here who can be reached by email at lqdirect@lqgroup.org.uk and we recommend 'Trustpilot' is used as your email subject.Feel free to reach out to us at any time and it'll be our pleasure to help😊Many ThanksCustomer Service Team

Hi Raven,We welcome your review, and we thank you for taking the time to share your concerns with us.Firstly, we’re so sorry to hear you feel your home is no longer suitable and we’re also saddened to learn about the behaviour from ex-partner as well. We fully appreciate and understand this is a traumatic experience as well as worry for you, and we strongly advise you immediately report any harassing or threatening behaviour to the police.Further to your concerns, we fully sympathise with you for the difficulties you’re facing trying to move to a more suitable property and we apologise profusely if you feel we haven’t provided you with the help and support you hoped to receive from us. Admittedly there’s an extremely high demand for housing which is beyond our control, therefore it can take many months or years for a suitable property to be come available that meets your needs. As a result of this and considering the long waiting times involved, we had no alternative option to close our transfer waiting lists in 2021 which wasn’t a decision easily made. We appreciate this may be disappointing and it’s not our intentions to cause you any upset and as an alternative option we highly recommend a mutual exchange as another option to consider which is deemed to be more successful.If of course you have any further queries or questions, you’re more than welcome to reach out to us and we’ll be more than happy to provide further advice and guidance. Our dedicated team here can be reached by email at lqdirect@lqgroup.org.uk and we recommend ‘Trustpilot’ is used as your email subject on this occasion.Many ThanksCustomer Service Team

Hi Christine,Thank you for your 5-star review!We’re delighted you had a good experience and our plumber managed to repair the leak so quickly for you.We really do welcome and appreciate your feedback as it certainly helps us to understand what a fab job our maintenance team are doing.We hope to be of assistance to you again soon, in the meantime we send you our warmest wishes for Christmas 😊🎄Customer Service Team

Hi Diana,Thank you so much for your lovely review.It's so nice to hear you've had a great experience and Lee was there to help you with your maintenance query. We’re pleased he managed to find you an appointment so soon too, which is fantastic, and we sincerely hope the repair goes well for you.Many thanks again for your feedback, it's greatly appreciated and a very Merry Christmas to you and yours, from all of us at L&Q🎄😊Customer Service Team

Hi Emma,Although you appear unhappy with your recent experience, we appreciate you taking the time to leave us a review and for sharing your concerns with us.We're very sorry you've had a traumatic experience, if you haven't already reported this matter to us and need our help in resolving any outstanding concerns, we kindly invite you to reach out to our team here who'll be more than happy to do their best for you. It's equally important for us to know when things don't go so well for our residents so we can assist in putting them right.Please feel free to drop us at email at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) where our team will gladly help with your concerns.Many ThanksCustomer Service Team

Hi Mick,Thank you so much for your review!It truly means the world to us to hear these are your thoughts, and we’re delighted you’ve seen some improvement too 😊We be sure to keep doing what we’re doing, but we're here for you if ever you need help with anything.Many ThanksCustomer Service Team

Hi H Williams,Thank you for your review and for raising your concerns with us here.We’re truly saddened to hear this is happening and we’d love help put right what went wrong.To help up make it possible, we kindly invite you to email us at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ as your email subject) where one of our advisors will be more than happy to provide you with help and support with this matter.Many Thanks Customer Service Team

Hi Barbara,Thank you so much taking the time to share your thoughts with us,We’re so sorry you feel we don’t listen to our residents’ complaints, and we’re saddened by this comment too.We’ve certainly taken onboard your comments and concerns regarding assistance during an emergency and whilst we welcome your feedback our current policy for the quickest response is within 4 hours. Understandably and as per the example given in your review, we appreciate the timeframe isn’t suited for every kind of repair, but rest assured your feedback and suggestion has been noted as it helps us to understand where our residents would like to see improvements made.In the meantime, if there’s anything we can help you with, please let us know and it’ll be our pleasure to do our utmost for you.We can be reached by email at lqdirect@lqgroup.org.uk and we recommend ‘Trustpilot’ is used as your email subject. Alternatively, you’re welcome to contact us through any of your preferred channels where one of our Customer Service Advisors will be more than happy to help.Many ThanksCustomer Service Team

Hi Mustapha,Thank you so much for your review.We're so sorry to hear of your dissatisfaction and as an organisation who's passionate about the service we provide, your comments are naturally concerning for us as well.We honestly feel your frustration when things are not fulfilled as you hope and if there's anything you specifically need our help in resolving, please do let us know by contacting us by email at lqdirect@lqgroup.org.uk (with 'Trustpilot' as the subject) where our team here will be more than happy to help.Many ThanksCustomer Service Team

Hi Christine,We're saddened to see your review and we're very sorry to learn your experience with our contractor was disappointing for you.If there's anything you need help in resolving, please let us know and we'll be more than happy to work with our contractor to ensure your concerns are resolved.Our dedicated team are reachable by email at lqdirect@lqgroup.org,uk and you're more than welcome to reach out to us at any time. It'll be most helpful to us as well if 'Trustpilot' is used as your email subject on this occasion too.Many ThanksCustomer Service Team

Hi Margaret,Thank you so much for your review!We're very sorry to learn you've had a disappointing experience and we sympathise with you for this happening too.This certainly isn't the kind of service we expect our residents to receive, even by a manufacturer, and the reason given for not attending isn't acceptable.We strongly recommend you raise a complaint with the manufacturer directly (if you haven't done so already) but if you need further help from us, please let us know and we'll do our utmost to help you in resolving this matter.We're reachable by email at lqdirect@lqgroup.org.uk and it'll be most helpful to us if 'Trustpilot' is used as your email subject on this occasion.We really hope you get this sorted and you're more than welcome to reach out to us at any time.Many ThanksCustomer Service Team

Hi Ahmed,Thank you for taking the time to share your journey with us,We’re so happy Amarjit supported you with your enquiries and we're delighted you love the quality of the flat too. It really is nice to hear such amazing feedback like yours 😊Many thanks again and feel free to reach out to us if there’s anything we can do for you.Customer Service Team

Hi Stephanie,Thank you very much for the positive review!We’ve enjoyed reading your review and it’s great to know you’re liking and making good use of the callback facility. Admittedly call queues can sometimes be long and we appreciate the frustration this causes so it’s handy to have this little feature available for our residents to use.Many thanks again for sharing this with us, and we very much look forward to speaking with you again soon 😀Customer Service Team

Hi Susan,Thank you so much for your fabulous review!It's so nice to learn you've had a wonderful experience and you've rated your recent contact as excellent. We're so happy this is the kind of service you've had, and it'll always be the kind of service we aim to deliver to you.Many thanks for sharing this with us and we look forward to helping you again, hopefully sometime soon 🙂Customer Service Team

Hi Catherine,Thank you so much for your review!We're chuffed to hear your overall experience went well and the plumbing repair was completed promptly for you.It makes us proud to hear such fantastic feedback like your, so many thanks again for sharing this with us.In the meantime, we look forward to helping you with your next enquiry 🙂Many ThanksCustomer Service Team

Hi Sandra,We welcome your review, and we thank you for rating L&Q with 5-stars!We’re so pleased you’re loving the services we deliver; it certainly makes us proud to hear this too.Many thanks for your feedback and we're looking forward to helping you with your next enquiry 😊Customer Service Team

Hi Angela,We welcome your feedback, and we thank you for your 4-star rating too.We’ve absolutely loved reading your review and your heartfelt comment truly means a lot to us too.We’re so pleased you’re loving the services we deliver; it certainly makes us proud to hear this 😀In the meantime, we're looking forward to helping you again, hopefully sometime soon.Many ThanksCustomer Service Team

Hi Roberta77,Thank you for taking time out to share your personal thoughts and feelings with us.We’ve taken on board your comments and we’re sorry to learn of your disappointment, however your feedback is still valuable to us as it’ll certainly help us to understand where we could do better.If there’s anything currently outstanding that you need help in resolving, please do let us know by reaching out to our amazing team here where one of our advisors will work with you in resolving them for you.We can be reached by email at lqdirect@lqgroup.org.uk and we kindly request ‘Trustpilot’ is used as your email subject on this occasion.Many ThanksCustomer Service Team

Hi Terry,Thank you so much for your fabulous review!We very much appreciate your feedback but most importantly we're delighted to hear of your satisfaction with the recent works carried out on your home.Many thanks for sharing this with us, and feel free to reach out if there's anything else we can do for you 😊Customer Service Team

Hi,Thank you for your review!Your kind words mean the world to us and we're over the moon to know you're loving the service and customer care we offer.Your feedback has truly made our day and it's our pleasure to be able to offer such amazing service.We're looking forward to helping you again soon 😊Many ThanksCustomer Service Team