LQ estate agents in London, Sidcup and Warwick

Hi Luul, We thank you for your review. We want every experience with us to be a good one so we really hope we can turn this around. If you need us please do reach out lqdirect@lqgroup.org.uk and if you could use 'Trustpilot' as your subject header. Many Thanks Customer Service Team

Hi CSmith, We're sorry to read you've had such a negative experience. We take your feedback very seriously and are always looking into ways to improve. There are times when we receive a higher volume of contact and this can lead to delays. We understand this can be frustrating and can assure you we're working hard to get through and respond to everyone. If there is anything you need to report or discuss we would really like to hear from you. Our Customer Service Team want to help so please email lqdirect@lqgroup.org.uk and it would be great if you use 'Trustpilot' as the subject header. Many Thanks Customer Service Team

Hi Ravinder,Thank you so much for your 5-star review!We value your feedback, and we appreciate you taking the time to let us know your personal thoughts too. Most importantly we're thrilled your journey with us so far has been a good experience for you.Many thanks again! 😊Customer Service Team

Hi Michelle,Thank you so much for expressing your thoughts with us.We welcome your feedback and we're saddened to learn there's been an issue with your appointments booked by K&T.It's important for us as well to make sure our contractors are providing a good service to our residents, and we offer our sincerest apology if this hasn't happened.We always encourage our contractors to contact our residents if there's a problem with accommodating the appointment as planned, as we understand the disappointment and frustration this can cause. We’ll of course pass on your feedback to them for you.In the meantime, if you need further help from us in resolving this matter, please let us know and we'll be more than happy to help. All we ask if for you to kindly email us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) where our amazing team here will gladly do their utmost for you.Many ThanksCustomer Service Team

Hi Anders,Thank you so much for your 5-star review!You're most welcome and it's always a pleasure to help😊It certainly sounds as though you've had a great experience and everything well from start to finish which is fantastic!Many thanks again for your feedback it truly means the world to us.Customer Service Team

Hi Fontella,Thank you so much for amazing review!It's fantastic to hear the job was well done and we really appreciate you sharing your thoughts with us as well.Many thanks again and we hope to be of assistance to you again in the near future.Customer Service Team

Hi Lorraine,Thank you so much for your review!We're chuffed to hear Cosyseal done a great job installing you a new door 🙂Your feedback certainly helps us to understand of the amazing work our contractors are doing whilst in our resident’s homes so thank you very much for taking the time to let us know.In the meantime, we look forward to helping you again at some point soon.Many ThanksCustomer Service Team

Hi Customer,Thank you for taking the time to share your recent journey with our gas contractor.It’s reassuring for us to know you had a good experience and you found the engineer professional during the time spent in your home.We're saddened to learn you feel we don't take our residents’ complaints seriously and as an organisation whose staff are passionate about the service we deliver, your comments are naturally concerning for us as well.If, however there's anything you specifically need help with, please do let us know and it'll be our pleasure to do our utmost for you. We have an amazing team here willing to do this for you and we can be reached by email at lqdirect@lqgroup.org.uk. Please kindly use 'Trustpilot' as your email subject when contacting us on this occasion too.Many ThanksCustomer Service Team

Hi Jim,Thank you so much for taking the time to let us know.Not to worry but hopefully next time you'll have the opportunity to share your thoughts with us.In the meantime, please reach out to us if there's anything we can do for you 🙂Many ThanksCustomer Service Team

Hi Brenda,Thank you so much for taking the time to share your recent visit with our gas contractor.We're over the moon you've had a great experience and the engineer was pleasant during the time spent in your home.It's important for us to hear this too so we thank you once again for taking the time to let us know.Many ThanksCustomer Service Team

Hi Cherelle J,Thank you so much for your positive review!It’s with great pleasure to always provide an amazing service and we’re so grateful you took the time to share your thoughts with us too.Your kind comments truly mean a lot, and we very much look forward to helping you again soon 🙂Many ThanksCustomer Service Team

Hi Happy Hammer,Thank you so much for your review!We're overwhelmed by your kind words, and we can't thank you enough for sharing your personal thoughts and feelings with us.We're also thrilled to learn how happy you are with the service from us and it certainly makes us very proud to hear this too.Many thanks again! 🙂Customer Service Team

Hi Anders,We're over the moon you've had a pleasant experience and thank you very much for your 5-star rating too!Your feedback is gratefully appreciated, and we look forward to offering the same level of service again…. hopefully sometime soon😊 Many ThanksCustomer Service Team

Hi Amanda,We welcome your review, and we thank you for letting us know how your recent visit went.We're so sorry there was an issue with turning your gas supply back on and we apologise for the inconvenience this caused.We've certainly noted this and we're sure it was our gas contractor’s intentions, but we'll be sure to let them know so the same doesn't happen again.In the meantime, feel free to reach out to us if there's anything else we can do to help.Many ThanksCustomer Service Team

Hi KeithG,We’re so grateful for your feedback and for your 5-star rating too!We’re delighted you had a pleasant experience with the engineers from K&T, this is also satisfying for us to hear as well.We're sorry you were feeling poorly on the day, and we sincerely hope you're feeling better now. We love how the engineer took photos so you could see their work, this is great news and makes us proud to hear of their amazing service.Many thanks again for your feedback and we look forward to helping you again at some point soon 😀Customer Service Team

Hi Janet,Thank you for your review.Not to worry, we’re thankful to you for answering the questions the best you could as it’s always nice to hear how our residents recent experience went.It certainly sounds as though our plumber made us proud and we’re sorry the flushing mechanism couldn’t be fixed at the time of our plumber’s call. We’re sure our plumber will report back his findings and recommendations so we can progress the repair forward for you.In the meantime, please reach out to us if there’s anything you need help with.Many Thanks Customer Service Team

Hi Colette,We welcome your review and we’re so happy you had a great experience with K&T.We really do appreciate your feedback as it helps us to understand what’s going well with our contractors, so thank you once again for taking time to share your thoughts with us 😊Customer Service Team

Hi The Lady,Thank you for taking time to leave us a review.We're saddened to hear you're not fully happy with us and this is concerning for us to hear too.We are always willing to discuss any concerns you may have, and it'll be our pleasure to work with you to find a resolution.If we can be of further assistance, please do let us know by email at lqdirect@lqgroup.org.uk. We have an amazing team here waiting to help and do their utmost for you. Should you wish to contact us we recommend 'Trustpilot' is used as your email subject on this occasion.Many ThanksCustomer Service Team