LQ estate agents in London, Sidcup and Warwick

Hi Susan,Thank you so much for leaving us a review! 😊We really do value your feedback and we're pleased you've taken time to share your experience and thoughts with us too.We're over the moon you've had a positive experience and it's also reassuring for us to know your repair appointment went well for you.We certainly sympathise with you for the difficulties our residents are sometimes experiencing with our phone lines and whilst we appreciate at certain times of the year this is proving to be an issue, we'd like to reassure you we're doing everything we can to try and improve this service moving forward. In the meantime, we thank you once again for your kind review and please feel free to let us know if there's anything else we can do to help.Customer Service Team

Hi June,Thank you for your review and for bringing each of your repairs to our attention.We're extremely sorry for the continued delay in completing the repairs, we appreciate the frustration this causes but we'd very much love to obtain an update and share the details with you.To help us make it possible, we kindly invite you to email the details to us, along with your full address where our dedicated team will be more than willing to help.We're reachable at lqdirect@lqgroup.org.uk and we it'll be most helpful if 'Trustpilot' is mentioned in the subject line of your email too.We look forward to hearing from you soon 😊Many ThanksCustomer Service Team

Hi Fatima,Thank you so much for your amazing review! 🙂We’re overwhelmed by your kind comments and praises for Mo; it certainly makes us happy and proud to know we have such a wonderful and helpful staff member doing their utmost to help our residents.It's great to hear you’re pleased with the outcome too, and it also makes us happy to know our maintenance operative done a fabulous job.Thank you once again for your feedback, it’s greatly appreciated, and we very much look forward to assisting you again soon.Customer Service Team

Hi Debra,Thank you so much for your wonderful review and we can’t thank you enough for taking time to share your feelings and experiences with us too.Reading your review has certainly made us smile and we're truly overwhelmed with your heartfelt comments you’ve kindly shared with us 😁Many thanks again Debra! It's with great pleasure to help you and we're looking forward to helping you again soon.Customer Service Team

Hi Deborah,Thank you for your review and for taking time to bring your concerns to our attention.We’re extremely sorry to hear there’s a number of issues that are concerning for you and we apologise profusely if we’ve failed to provide you with the help you were hoping to receive from us.As you may already be aware, planned maintenance programmes for component renewals (such as new kitchens and bathrooms etc) are carried out on a yearly basis and we use the information from a stock condition survey we previously carried out on your home. The information from the survey helps us to understand and identify the properties that are most in need therefore it’s not unusual to see your home on a different programme to your neighbours. This is quite often the case, and we can truly say it wasn’t our intentions to make you feel as though some residents are treated differently, it just means your home will be on a different programme of works within a different year, but we certainly sympathise with your frustration and the upset this has caused.We’re also sorry to hear of the flooding issues as well as the mould and damp and we certainly understand why both issues are an additional worry for you too. It’s great a visit has already been arranged to assess the mould and damp and we look forward to receiving our contractors report so we can further address the problems that is causing this to happen.In the meantime, we’re most grateful for your kind words for our social media team, they truly are an amazing team, and we’re delighted you’re loving the service you receive from them as well.Furthermore, if there’s any more we can do to help, you’re more than welcome to contact us by email at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ as your email subject) where our dedicated team will be more than happy to help with any concerns or enquiries you may have.Many ThanksCustomer Service Team

Hi Mrs Damba,Thank you very much for your amazing review!We’ve enjoyed reading your review and it’s lovely to know our locksmith was friendly and helpful. It's also nice and reassuring to know you felt at ease whilst he carried out the repair in your home.We're truly delighted you’ve had such a wonderful experience and we can’t thank you enough for sharing your experience with us too.Many thank again Mrs Damba, and we’re looking forward to helping you again soon.Customer Service Team

Hi Emer,Thank you so much for sharing your amazing experience with us!It's lovely to hear the engineer was thorough as well as being polite during the time spent in your home.Your feedback is reassuring for us to hear, and it certainly helps us to understand of the fantastic work our contractors are doing in our homes too.Many thanks again Emer! 😀Customer Service Team

Hi a h,Thank you very much for your amazing review! 🙂We’re chuffed you’ve had a 5-star experience and our boiler engineer delivered an efficient service.This is truly wonderful, and your feedback certainly helps us to understand of the fantastic service our residents are receiving from our contractors too.Many ThanksCustomer Service Team

Hi Huffstead,Thank you so much for your 4-star review! 😀This is fantastic and we’re pleased to know your recent appointment went well for you.Thank you so much for sharing with us, your feedback means a lot to us and we’re looking forward to helping you again soon.Many ThanksCustomer Service Team

Hi David,You're most welcome and we're glad Jamie managed to resolve the issue for you.Thank you so much for your kind words and for rating Jamie so highly, despite the late visit to rectify the issue.Many thanks again and we’re looking forward to helping you again soon😀Customer Service Team

Hi Robert,Thank you so much for sharing your experience with us following a recent repair carried out on your home.We’re over the moon you’ve had a great experience and your happy with the repairs completed. it certainly makes us proud to know our maintenance team doing a fabulous job too.Many thanks again Robert - your feedback is greatly appreciated and we look forward to helping you again soon 😊Customer Service Team

Hi Glowrorm.Thank you for leaving a review following the recent pointing works that were carried out on your home.We’re super happy to know you’ve had a 5-star experience with Plentific, and its reassuring for us to know they’re doing an amazing job for our residents too.Many thanks again for your feedback! 🙂Customer Service Team

Hi Georgina,Thank you so much for sharing your recent experience with us.We're delighted your recent appointment went well and the works were completed the same day too.We're super proud to hear of the amazing service you’ve received and it's certainly the kind of service we always work hard to achieve.Many thanks Georgina! We're looking forward to helping you again, hopefully sometime soon 🙂Customer Service Team

Hi Kay,We welcome your review, and we thank you for bringing this matter to our attention.We're very sorry to learn of your dissatisfaction with our offer of compensation, and we sincerely apologise for the disappointment this has caused you.Following on from your most recent contact with us, we’d like to reassure you our customer relations team is further investigating this for matter for you.Unfortunately there's no update we can provide at this moment in time. but we'll be sure to contact you as we've completed our investigation.In the meantime, if you have any further questions or if there's anything further we can do to help, please let us know by email at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) where it'll be our pleasure to assist you. Many ThanksCustomer Service Team

Hi Clark,Thank you so much for sharing your recent experience with us.We value your feedback and whilst we appreciate a second visit was needed to complete the repairs, we're delighted K&T managed to resolve the issue for you.We sincerely hope there wasn't too much disruption, but we'd still like to apologise for the slight delay and loss of your heating and hot water supply during this time.Many thanks again, your review certainly helps us to understand of the kind of service our contractors are delivering to our residents too.Customer Service Team

Hi Nana,Thank you so much for taking time to leave us a review.We're chuffed to hear your journey with us was a seamless experience and Azfarul was there to help and support you.It's always with great pleasure to read such amazing feedback and we're sure Azfarul will be just as delighted with your kind words too.Many thanks once again for sharing this with us, and please reach out if there's anything you need our help with.Customer Service Team

Hi Yaser,Thank you so much for your positive review and for your kind words for both Saif & Abdul.It makes us so proud to know we have an awesome team and they both delivered an amazing service as well as supporting you throughout your journey with us too.We’ve absolutely loved reading your review and to learn of the fantastic experience you’ve had during your journey into finding a new home.Many thanks again Yaser! Your feedback is much appreciated 😊Customer Service Team

Hi Nina,Thank you so much for your review! 😊We're thrilled to hear you've received a 5-star service and it's certainly the level of service we always aim to provide too.Your feedback is greatly appreciated, and we look forward to offering the same level of service to you again soon.Many ThanksCustomer Service Team

Hi Gary,Thank you so much for your 5-star review!We're overjoyed by your heartfelt comment and it's lovely to know you're loving L&Q.Many thanks for your feedback, it's certainly made our day and we're looking forward to helping you again soon.Customer Service Team

Hi Susan, We appreciate you taking the time to leave us a review and sharing your concerns with us. We are always trying hard to deliver a great service to our residents so it's troubling to hear of your dissatisfaction. Having investigated this further, we want to reassure you that we are actively looking into your reports and investigations are taking place. We hope the information helps but if you need us we'll be more than keen to assist. We're contactable via lqdirect@lqgroup.org.uk using 'Trustpilot' as your subject header. Many Thanks Customer Service Team

Hi B Westwood, Thanks for the all green 5 stars!Your review has brightened our day. Hearing you've received such an excellent service from us and feel safe is what it's all about. Many Thanks Customer Service Team