LQ estate agents in London, Sidcup and Warwick

Hi Natasha,Thank you for sharing your concerns with us. We truly understand your frustration and we sincerely apologise if our services have not met your expectations. We're also deeply sorry to hear about the issues you've been experiencing with your home, including damp, leaks, and the overall condition. We understand that we recently conducted a mould and damp assessment, and our Healthy Homes team has arranged for repairs to address these issues. If of course the problems persist after the repairs are completed, please don't hesitate to let us know so we can provide further assistance.We also acknowledge your dissatisfaction with your kitchen and bathroom. Typically, new component renewals are part of our yearly Planned Maintenance Programmes, and we use the information from the stock condition survey to help us decide which homes are most in need. We’re unfortunately unable to provide details on any future programmes but we're ready to assist with any repairs needed for your current kitchen and bathroom.With this in mind, by all means feel free to contact our dedicated team here with your concerns and we'll be sure to do our utmost for you. We're reachable by email at lqdirect@lqgroup.org.uk and we request 'Trustpilot' is used as your email subject on this occasion.Many Thanks,Customer Service Team

Hi Steff,Thank you so much for your fabulous review!We're glad you're pleased with the windows and with the service received from our operative. It makes us proud to know he's done a wonderful job.We understand your frustration with the time it took to resolve the issue, and we apologise for any disappointment caused. We aim to provide a timely service, and we'll be sure to take your feedback into consideration as we continue to improve our processes.Many thanks again for sharing this with us; your feedback certainly means a lot 🙂Customer Service Team

Hi Shirley, We greatly appreciate your 5 star review and the time you've taken to share your kind words. We're extremely glad to hear about your experience. His professional and thorough approach is a part of the service we aim to provide to all customers. The fact that he ensured your safety by proving a carbon monoxide alarm shows his diligence and care. Many Thanks Customer Service Team

Hi Natasha,Thank you for sharing your feedback with us. We're very sorry to hear about your dissatisfaction with our repair services, and we sincerely apologise for any misunderstanding that may have occurred during the repair process. Our team has investigated the issue and arrangements have been made to return to your home to address the repair. We understand the delay has been frustrating, and we trust that the repair is now progressing as expected. If you have any further questions or concerns, please feel free to reach out to us. We're here to help and we'll gladly do our best for you.You can contact us through any of your preferred channels or by email at lqdirect@lqgroup.org.uk. If email is your preferred option, we kindly request 'Trustpilot' is used as your email subject.Many Thanks,Customer Service Team

Hi Malcolm,Thank you for your review! We're delighted to hear that you had a great experience with us 🙂We love that our plumber was helpful and took the time to explain the cause of the low water pressure. It's wonderful to know that you received good service.We're also glad to hear that new parts were recently fitted to improve the water flow, and we sincerely hope that this has made a positive difference.If you need any further assistance, please feel free to reach out to us via email at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject), and we will be more than happy to help.Many Thanks,Customer Service Team

Hi Duane,Thank you so much for your 5-star review! 😊It's great to hear you're happy with our repairs service. Our maintenance team work hard to deliver an amazing service so it's reassuring for us to hear this too.We're looking forward to helping you again so feel free to let us know if there's anything else we can do for you.Many ThanksCustomer Service Team

Hi Sylvia,Thank you so much for your fabulous review! 🙂Your kind words have certainly made our day, and we're thrilled that you're liking the quality and professionalism from us. It's an absolute pleasure for us to hear this too.We look forward to helping you again.Many Thanks,Customer Service Team

Hi Azman,Thank you for leaving us a 4-star review! 😊We’re delighted to hear you’ve had a positive experience with us and that our advisor was a pleasure to speak with.Your feedback is incredibly valuable to us, and we truly appreciate you sharing your experiences with us too.Many thanks again, and please don't hesitate to reach out if there's anything else we can do for you.Customer Service Team

Hi Aminata,Thank you for sharing your thoughts and concerns with us.We always aim to provide timely and effective service to all of our residents, and we sincerely apologise that this has not been your experience. Rest assured, your feedback is important to us as we're always looking to improve our repair processes and ensure that our residents receive a much better service from us.Unfortunately, at this moment in time, we are experiencing delays with all roofing-related repairs. However, our maintenance team is working hard to address the issue as quickly and efficiently as possible.In the meantime, we're more than happy to look into the roof repair further and provide you with an update. To help us make this possible, we kindly invite you to email the details to us at lqdirect@lqgroup.org.uk (with 'Trustpilot' in the subject line) where it'll be our pleasure to do this for you.Many Thanks,Customer Service Team

Hi Sammy,Thank you for rating your recent experience with us.Your feedback means the world to us, and we're chuffed to hear that you had a positive experience with Tamara. We're sure Tamara will be delighted with your kind words too.Many thanks again, Sammy! It's our pleasure to help, and we hope we can be of assistance again soon 😊Customer Service Team

Hi Alison,Thank you for sharing your review with us. We appreciate you bringing your concerns to our attention.Providing reliable and efficient service to all our residents is a top priority for us, so it's disheartening to hear that your experience did not meet these expectations.We're truly sorry that it took multiple attempts to fix your toilet, and we understand why this may have caused some dissatisfaction.Please know that we are here to assist you, and you are more than welcome to reach out to us at any time. We have a fabulous team here, and you can contact us via email at lqdirect@lqgroup.org.uk. When emailing us, kindly use 'Trustpilot' as your email subject.Feel free to get in touch with us whenever you need assistance, and we will be happy to help 🙂Many Thanks,Customer Service Team

Hi Kim,Thank you so much for your fabulous review!We strive to provide excellent customer service, and we're glad you found our team helpful, knowledgeable, and professional. Most importantly, we're over the moon to hear you've had the best possible experience with your recent contact with us.Once again, a huge thanks for your feedback; it's much appreciated! 😊Customer Service Team

Hi Christopher,Thank you for taking the time to leave us a review and for sharing your feelings of dissatisfaction.We apologise profusely for the inconvenience caused by the lack of contact, we appreciate the frustration and disappointment this causes too.We would be more than happy to investigate this matter further and assist you in resolving the issue.To assist us in this process, we kindly invite you to email your details to us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) where one of our helpful advisors will gladly help put right what went wrong.We hope to hear from you soon 🙂Many Thanks,Customer Service Team

Hi Animal Ambulance Andy Swindell,Thank you for leaving a 4-star review!We appreciate you taking the time to share your recent experience with us, and we're glad to hear that our electrician was able to resolve the issue promptly.We can imagine having no electricity after hours was a worry, so it's great to hear that you were satisfied with the service received.Many thanks again for your feedback; it's greatly appreciated 🙂Customer Service Team

Hi Teresa, Thank you for your great 5 star review. We're thrilled to hear that you experienced such a top-notch service from the Gas Engineer who attended. It's heartening to know you have peace of mind now. Many Thanks Customer Service Team

Hi Jay,Thank you so much for taking time to let us know of your recent experience with us.It's great to hear we managed to bring your appointment forward and a huge thanks to you for allowing access into your home earlier than planned.Your cooperation means a lot to us and most importantly we're thrilled you had a positive experience.We hope we can be of assistance again soon 🙂Many ThanksCustomer Service Team

Hi Rhona,Thank you so much for the 5-star review! 😊We're grateful to you for letting us know about your recent experience with us, and we're thrilled to hear that you were satisfied with the plumber's timely arrival and the quality of the repair.Your feedback certainly helps us understand the amazing work our maintenance team is doing whilst out in our resident's homes, so we truly cannot thank you enough for sharing this with us.Many thanks again! We look forward to helping you again... hopefully sometime soon.Customer Service Team

Hi Graham,We appreciate you taking the time to leave us a review and for sharing your feelings of dissatisfaction with us.We're so sorry to learn of your health situation and we understand why the advice given is disappointing for you to hear. It's fully understandable that you would hope for more support during a challenging time.As per our repairs and maintenance policy, we're afraid decorating isn't a service we provide. However, we've taken onboard your feedback and we'll be sure to share this for you as it helps us to understand where a more improved service would be welcomed by our residents.Whilst we're sadly unable to assist you with decorating, you may find it helpful to contact your local authority as some councils provide a handyperson service for vulnerable residents.We're also here to assist with any further questions or concerns you may have and you're more than welcome to reach out to us at anytime. You can contact us by email at lqdirect@lqgroup.org.uk with 'Trustpilot' as your email header.Feel free to reach out to us and it'll be our pleasure to help wherever we can 🙂Many ThanksCustomer Service Team

Hi Snow White,Thank you so much for taking the time to leave a review and for expressing your concerns with us.We’re extremely sorry to learn that there are several issues of concern for you, and we appreciate you bringing these to our attention.We’d love the opportunity to further assist you with each of your concerns and explore ways we can work with you to resolve them.To help us achieve this, we kindly invite you to email the details to us at lqdirect@lqgroup.org.uk. It would also be greatly appreciated if you could use ‘Trustpilot’ as your email subject on this occasion too.We value your feedback and will use it to improve our processes and ensure better communication and responsiveness in the future.Many Thanks,Customer Service Team

Hi Maureen,Thank you so much for leaving us a review.We're very sorry to hear of the difficulties with being unable to reach us by phone. We truly feel the frustration this causes and rest assured we're committed to improving our customer service experience.We're currently seeing higher volumes of calls at this moment in time, and we're working to ensure that our phone lines are adequately staffed and that calls are answered promptly. In the meantime, we sincerely apologise for the delays and inconvenience this is causing.We can certainly help with your enquiry, and we kindly invite you to email the details to us. We're reachable at lqdirect@lqgroup.org.uk, and we request 'Trustpilot' is used as your email subject on this occasion. Alternatively, our social media team is available to help with enquiries too, and you're more than welcome to contact us through Facebook.We hope you find this information helpful, and we look forward to hearing from you soon 🙂Many Thanks,Customer Service Team

Hi Graham,Thank you so much for your review!We're delighted you've had a 5-star experience and that you received a very helpful service. It's reassuring for us to hear this too, and it's exactly the kind of service we always aim to achieve.We hope we can be of further assistance again soon 🙂Many Thanks,Customer Service Team

Hi Miss Smith,Thank you so much for your fabulous review!Your heartfelt comments mean the world to us, and we're delighted to hear you're happy with your experience in our Sheltered Housing. Providing comfortable and safe living spaces at an affordable price is so important to us too, and it is rewarding to know that we are meeting your expectations.Many thanks again for sharing this with us; your feedback is greatly appreciated! 😊Customer Service Team

Hi Comfort,Thank you for your review.We welcome your feedback and apologise for any inconsistency in communication. We value transparency and strive to provide accurate and clear information at all times.We'll be more than happy to investigate this matter further and ensure it does not happen again.To assist us in this process, please can you kindly email your concerns to us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject), and we will gladly look into this for you.Many Thanks,Customer Service Team

Hi Patrycja,Thank you for taking the time to leave us a review and for sharing your experiences. We understand your frustration and disappointment with the service you've received, and we sincerely apologise that you've had such a difficult time. We're deeply concerned about the issues you've raised, including the delays in repairs, the lack of communication, and the challenges you've encountered with scheduling appointments. We want to assure you that we take all feedback seriously and are committed to improving our services. We would like to learn more about your specific concerns and understand the challenges you have faced. We therefore kindly invite you to email your details and concerns to us at lqdirect@lqgroup.org.uk where one of our helpful advisors will be happy to offer their support and guidance. When contacting us through this channel, we kindly request "Trustpilot" is used as your email subject.Feel free to reach out to us at any time and it'll be our pleasure to help 🙂Many ThanksCustomer Service Team