LQ estate agents in London, Sidcup and Warwick

Hi Darchy Midiman,Thank you so much for leaving us another amazing review! 😊We're overwhelmed by your fabulous review and we're glad to hear about the positive experience you had with our team. It truly is wonderful to know that our staff was able to provide you with the support and understanding you needed during a difficult time.We strive to offer exceptional customer service, and we're so proud to hear that our commitment to helping our customers and residents is reflected in your experience too.Once again, a huge thanks for sharing this with us, and we very much look forward to helping you again soon.Customer Service Team

Hi Mashuda,Thank you for sharing your concerns with us and we're truly sorry to hear about your disappointing experience.We understand your frustration, especially with young children, and we sincerely apologise for the difficulties you have faced due to the lack of hot water and heating in your home.Rest assured we're committed to improving our services and addressing your concerns, and we appreciate your feedback, which we will definitely share for you.An emergency call has been arranged for an engineer to address the issue, and we hope this will lead to a resolution. Whilst we understand your dissatisfaction, it's important to allow Swale Heating to attend and report their findings. In the meantime, we're here to help with any additional questions or concerns you may have. You're more than welcome to contact us anytime at lqdirect@lqgroup.org.uk, with "Trustpilot" as the email subject.Many ThanksCustomer Service Team

Hi David,Thank you for leaving us a review and for bringing your concerns to our attention.Your feedback is valuable to us, and we're extremely sorry to hear about the issues you've experienced with your home.We would very much love to further look into your concerns and to see what else we can do to help put right what may have gone wrong.To assist us in this process, we kindly invite you to email us at lqdirect@lqgroup.org.uk (with 'Trustpilot' in the subject line). We're here to help and support you wherever we can, and we hope to hear from you soon 😊Many ThanksCustomer Service Team

Hi David,We welcome your review and thank you for taking the time to share your concerns with us.We're truly sorry to hear about your disappointment and we sincerely apologise for not meeting your expectations. It is never our intentions to cause you stress and upset, and we deeply regret that you feel this wayPlease know that we are here to assist you, and if you have any questions about the service charges, our dedicated team will be more than happy to help.Feel free to contact us anytime via email at lqdirect@lqgroup.org.uk. It'll be most helpful too if "Trustpilot" is used as your email subject.Many Thanks,Customer Service Team

Hi Margherita,Thank you so much for taking the time to share your thoughts with us.We're extremely saddened to hear of your dissatisfaction, but at the same time, we're thankful to you for expressing your thoughts with us here.We sincerely apologise if our services have failed to meet your expectations; this is naturally concerning for us too. We always strive to deliver an amazing service by putting our residents at the heart of everything we do, so we're equally disappointed this hasn't been the case for you.We're always open and willing to discuss any concerns you may have, and you're more than welcome to email our dedicated team where it'll be our pleasure to help.Feel free to reach out to us at lqdirect@lqgroup.org.uk. We kindly request 'Trustpilot' is included in the subject line of your email too.Many Thanks,Customer Service Team

Hi Mohammed,Thank you so much for taking the time to share your thoughts with us.We very much appreciate your kind words and we're glad to hear that you feel heard and supported as a resident. We're passionate about providing a positive living experience for all our residents and we'll continue to work hard to meet your expectations.Many thanks again for your kind feedback, it's greatly appreciated, and we look forward to helping you again soon 😊Customer Service Team

Hi Ralph,Thank you so much for your awesome review and for sharing your positive experience with us.We're truly over the moon to hear that you've found a suitable and permanent home with our help. We're particularly delighted that you were impressed by the conduciveness of the environment and the efforts of our staff, Toby, Margaret, and Kat. Their dedication to providing excellent customer service is a testament to our commitment to making the whole process as smooth and positive as possible.It really has been delightful reading about your journey with us, and a huge thanks for your appreciation too.Wishing you and your wife all the best in your new home, we sincerely hope you've settled in well and here's to making happy memories 😊Many Thanks,Customer Service Team

Hi Susana,Thank you so much for your review and for sharing your concerns with us.We're saddened to learn of your frustration and the impact these issues are having on your well-being. We appreciate that you've experienced such difficulties in your home, especially after reporting them, and we're truly sorry for the inconvenience and discomfort you've endured.We want to assure you that we take all resident concerns seriously and we're committed to working with you to find a solution.Having investigated your worries further, we can see that work is in progress to assist you in resolving your concerns. Understandably, the whole process has been timely, and we sincerely apologise for the continued delay. However, please be assured that it isn't unusual for this to happen, especially with more complex cases like the one we're seeing here.Our team will continue working hard to achieve a resolution at their earliest opportunity, and we'll be sure to keep you updated on our progress as well.In the meantime, if you have any further questions or concerns, we'll be more than happy to assist you with these. Please do let us know by email at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) where we will gladly do our best for you.Many Thanks,Customer Service Team

Hi Kerri,Thank you so much for taking the time to leave us a review.We appreciate and understand that you're going through a difficult and stressful situation, and we're deeply sorry to hear about your experiences and the challenges you have faced during your tenancy.We acknowledge the seriousness of your allegations and the impact they've had on your well-being. We would like you to know, we're committed to investigating matters thoroughly. Although you've had a disappointing experience, your feedback is still important to us, and we're open to helping with any questions you may have.As we're unable to discuss personal details through this channel, we kindly invite you to email us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) where it'll be our pleasure to assist wherever we can.Many Thanks,Customer Service Team

Hi Miss Mays,Thank you so much for taking the time to leave us a review! 🙂It's great to see that your recent experience went amazingly for you, and we can't thank you enough for sharing this with us too.It's always a great pleasure to help, so please let us know if there's anything else we can do for you.Many Thanks,Customer Service Team

Hi Mrs. Och,Thank you so much for your amazing review! We've absolutely loved hearing about your fabulous viewing experience with us. We're thrilled to hear you enjoyed your experience with our team and found our apartments beautiful too.Many thanks again, your feedback is greatly appreciated! 😊Customer Service Team

Hi Mark,Thank you so much for sharing your concerns with us.We're deeply sorry to hear that you've had a disappointing experience, and we truly understand why this is a cause of worry for you too.We would love to help and have the opportunity to further investigate each of your concerns for you. With this in mind, we kindly invite you to email the details to us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) where our dedicated team will gladly help.Many Thanks,Customer Service Team

Hi Miroslaw,Thank you for sharing your thoughts with us.We appreciate and understand your frustration with the maintenance response time and the issues you've experienced. We try our hardest to provide a positive living experience for all our residents, so it's naturally concerning for us to hear that our repairs policy has fallen short of your expectations.As a shared owner of the property, we're responsible for the communal areas, whilst all repairs needed for your home would indeed fall within your responsibility. We believe we’ve given you the correct advice but if you feel there's been a misunderstanding, please feel free to let us know and we will be happy to provide further clarification.We also recommend taking some time to review the contents of your lease agreement, as it will provide more details about maintenance and repairs to your home.Our team is of course here to help, and you can reach out to us anytime. You can contact us via email at lqdirect@lqgroup.org.uk (with 'Trustpilot' as the email subject) where it'll be our utmost pleasure to help.Many Thanks,Customer Service Team

Hi Becca,Thank you for sharing your concerns with us and we sincerely apologise for the disappointing experience you've had.We understand why this would be frustrating for you, and whilst we aim to provide clear and accurate information to our residents, it seems there has been a misunderstanding in this case. We're committed to resolving this issue, and we kindly invite you to email your details to us to help us make it right.You can reach us by email at lqdirect@lqgroup.org.uk, and please use 'Trustpilot' as your email subject on this occasion.Feel free to contact us anytime, and it will be our utmost pleasure to assist you 😊Many Thanks,Customer Service Team

Hi Tina,Thank you so much for leaving us a 5-star review!We're delighted you've had the best possible experience, and we're super proud to learn that the guy you spoke to was kind and caring towards your situation. This is fantastic to hear, and it's certainly the passionate service we always aim to achieve.Many thanks again for your amazing review, and we'll be sure to share your feedback for you.It's a pleasure to help, and we hope to be of assistance again soon 😊Customer Service Team

Hi Ryan,Thank you so much for your review.We're so sorry to learn of your disappointing experience, and we honestly feel your frustration with the ongoing repair situation. We understand the dissatisfaction of having to wait for an extended period for a repair, especially when it involves taking time off work. We would like to take this opportunity to offer our sincerest apology for the inconvenience and the delays you've experienced.We understand our operative recently came out to your home, and we're just awaiting our operative's report before we can advise further.In the meantime, we'll be sure to pass on your feedback as it helps us to understand where things aren't going so well, and where there's room for a more improved service.If, of course, you have any further questions, we'll be sure to help you with these, and we have an amazing team here willing to help. We're reachable by email at lqdirect@lqgroup.org.uk, and we kindly request 'Trustpilot' is used as your email subject on this occasion too.Please feel free to reach out to us at anytime and it'll be our pleasure to help you 🙂Many Thanks,Customer Service Team

Hi Mr Stockin,Thank you so much for your 5-star review!We're delighted to hear that your repair was completed on time and to your satisfaction. Your kind words about the engineer's professionalism and friendliness truly mean a lot and it helps us understand the amazing work they're doing for our residents too.Once again, a huge thanks for your feedback, and we hope to be of help again soon 🙂Customer Service Team

Hi Lana,We appreciate your feedback, and we're very sorry to hear about the long outstanding repair in your home.We feel the frustration this must be causing and we apologise if we've failed to provide you with a timely service.We would've much like to help and assist you in finding a resolution.To help us address this issue, please can you kindly email the details to us at lqdirect@lqgroup.org.uk (with Trustpilot as your email subject) where our dedicated team will investigate this matter further for you.Many ThanksCustomer Service Team

Hi Amanda,Thank you very much for sharing your concerns with us.We're truly sorry to hear about the extended period during which you have been unable to access your scooter. We understand your frustration with this and we sincerely apologise for the delay in resolving this matter.We're eager to assist you further and work together to find a solution. To facilitate this process, could you please email your details to us at lqdirect@lqgroup.org.uk (with 'Trustpilot' in the subject line) where one of our helpful advisors will be more than happy to assist you.Many Thanks,Customer Service Team

Hi Pamhi,Thank you so much for your fabulous review! 😊Your kind words have certainly made our day, and we're chuffed to hear you're loving the service from us.It's our absolute pleasure to help, and we look forward to assisting you again soon.Many Thanks,Customer Service Team

Hi Christine,Thank you so much for sharing your views with us.Your feedback is valuable to us, and we appreciate you taking the time to let us know about your experiences.We understand and appreciate your dissatisfaction with the responsiveness, especially regarding repairs. We're so sorry this service hasn't quite met your expectations, but please be rest assured we're committed to improving our services and ensuring that our residents' needs are met promptly.We're glad to hear that things are improving and that our staff are working hard to address issues. Your input is valuable to us, and we'll continue working hard to deliver excellence in all aspects of our services.We're here to help, and you're more than welcome to reach out to our dedicated team at any time with any concerns or questions. You can contact us by email at lqdirect@lqgroup.org.uk (with 'Trustpilot' in the subject line), and we'll be sure to do our best for you.Thank you again for your feedback; it's greatly appreciated 🙂Customer Service Team

Hi Philip,Thank you for taking the time to share your experience with us.We're deeply sorry to hear about the disappointing experience you had and we sincerely apologise for the added stress of the ceiling collapse. We understand the inconvenience and discomfort this has caused you, and we truly hope that your shoulder starts to feel better soon.Upon further investigation, we've arranged for your ceiling to be made safe and to address the issue causing the collapse. We're confident that this'll be resolved for you very soon. Once again, we offer our sincerest apologies for the frustration and upset this has caused.Your feedback is valuable to us, and we will make sure to share it internally to learn from these mistakes.If there is anything else we can assist you with, please feel free to let us know. You can reach our dedicated team via email at lqdirect@lqgroup.org.uk, and kindly mention 'Trustpilot' in the email subject.Many ThanksCustomer Service Team

Hi Maureen,Thank you so much for your feedback and for bringing the light to our attention.We're truly sorry to learn of the ongoing issue with your landing light, and we appreciate your concerns about this too.It's important to us that residents feel safe and secure in their homes, and we can't thank you enough for letting us know. We'll most certainly look into this issue further and work to find a solution that addresses your concerns. To help us achieve this, we kindly invite you to email your details to us at lqdirect@lqgroup.org.uk (with 'Trustpilot' in the subject line) where it'll be our pleasure to help.Many Thanks,Customer Service Team