LQ estate agents in London, Sidcup and Warwick

Hi Karl,Thank you for your review and for bringing your concerns to our attention.We understand why damp and mould are a worry for you, and we're truly saddened to learn how it's affecting your children. We sincerely apologise if we've failed to address the issues as you had hoped which is naturally concerning for us too.We would very much love to help with the repairs needed in your home and work with you to find a resolution.With this in mind Karl, could you please email the details to us so we can further investigate this matter. We're reachable at lqdirect@lqgroup.org.uk, and we kindly request 'Trustpilot' be used as your email subject on this occasion.We hope to hear from you soon 🙂Many Thanks,Customer Service Team

Hi Marilyn,Thank you for leaving us a 4-star review!We truly appreciate you taking the time to share your positive experience, and we're glad to hear that you felt listened to, welcomed, and supported during your interaction with us.It makes us proud to know you've had the best possible experience, and it certainly sounds like it went perfectly for you.Many thanks again, Marilyn! We hope to be of assistance again soon 🙂Customer Service Team

Hi Richard,Thank you so much for your fabolous 5-star review! 😊We're truly grateful for your kind words and positive feedback and it's wonderful to hear that you found our team professional and courteous. We work hard to provide exceptional service and are dedicated to building high-quality homes that enhance communities, so your support and recognition certainly means a lot to us.A big thank you once again for your amazing feedback and please let us know if there's anything we can help you with.Customer Service Team

Hi CG,Thank you so much for your review and for sharing your thoughts and feelings with us.We're deeply sorry to learn there are several issues of concern to you, and we apologise profusely if we haven’t fulfilled your expectations.We always strive to offer great service to our residents, and we want more than anything for our residents to be happy with their home.We’re here to help, and we’re more than willing to discuss each of your concerns in more detail with you.To help us achieve this, we kindly invite you to reach out to us by email at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ as your email subject) where we’ll be more than happy to offer our help and assistance.Many Thanks,Customer Service Team

Hi Mark,Thank you for your fantastic review!We're super happy to hear that you had a positive experience with us. Providing excellent service is our top priority, and we're delighted that your first impressions have lived up to your expectations.Your wonderful review means a lot to us, so a big thanks once again for your feedback! 😊Customer Service Team

Hi Awais,Thank you for sharing your review and expressing your concerns with us.Your feedback is incredibly valuable as it helps us identify areas for improvement and better serve our residents.We're dedicated to providing the best service possible and are continuously working on enhancing our processes. Your input will certainly guide us in making positive changes.If there is anything specific we can assist you with, please don't hesitate to contact us at lqdirect@lqgroup.org.uk (with 'Trustpilot' in the subject line of your email). We're here to help and we'll gladly do our best for you 🙂Many Thanks,Customer Service Team

Hi Ugo,Thank you so much for your fabulous review!Your kind comment has certainly made us smile, and we’re thrilled you’re loving the service from us.A huge thanks once again for sharing your experience; it’s very much appreciated 😊Customer Service Team

Hi Edward,Thank you for sharing your concerns with us. We're truly sorry to hear about your dissatisfaction.We understand your frustration and apologise for the issues you've experienced. We're committed to providing quality housing and services, and we're sorry that your experience has not met your expectations. We're of curse here to listen and address your concerns.We're aware of the challenges you've faced with repairs, including the flood and the damp patch, and we're investigating the outstanding repair with our Direct Maintenance Team. Our team will be sure to work with you in finding a resolution.Regarding the service charges for communal cleaning, we know you've raised questions about the window cleaning. Please be rest assured that we're still working on this, and you'll receive a response from us soon.In the meantime, we sincerely apologise for any upset caused and for the continued delay with your repair and service charge enquiry.By all means. if there's anything else we can do to assist you, please feel free to reach out to us through any of your preferred channels or by email at lqdirect@lqgroup.org.uk. Please use 'Trustpilot' as your email subject as this will help us assist you better.Many Thanks,Customer Service Team**UPDATE**Hi Edward,Just to update you that we've had a response from our Direct Maintenance Team and we're still waiting for an asbestos test to be carried out in your home. It's important this is done prior to any works being completed to the bathroom wall.Following contact with our asbestos contractor today, we've been informed they've tried making contact with yourself to carry out the test, but unfortunately they haven't been successful in reaching you. Please can you kindly arrange with our contractor for access into your home. If you're having difficulties doing this, please let us know on the email address above and we'll of course help you.Many ThanksCustomer Service Team

Hi Elle,Thank you for taking the time to leave us a review and for bringing your concerns to our attention.We're truly saddened to learn of your dissatisfaction and at the same time, we feel your frustration with the whole situation.It's clear that the scratch in your living and kitchen area has been a significant issue, and we apologise profusely for the inconvenience and stress it has caused.We would very much love the opportunity to offer our help and ensure that your emails are addressed promptly.To help us achieve this, we kindly invite you to email your details to us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) where it'll be our pleasure to further investigate this matter for you.Many Thanks,Customer Service Team

Hi Filipina,Thank you so much for leaving us a 5-star review! 🙂It's wonderful to know that you found our property well-developed and that our team was responsive to your needs. We always aim to provide excellent service, and we're super happy to hear you've had a positive experience and we've met your expectations.Once again, a huge thanks for sharing this with us, and please feel free to reach out to us if there's anything more we can do to help.Customer Service Team

Hi Anurag,Thank you so much for your amazing review! 😊We're thrilled to hear about your positive experience with Azfarul. It's wonderful to know that you found the process straightforward and that you received the support you needed.We appreciate your kind words about Azfarul's dedication and helpfulness, and we're certain he'll be over the moon with your wonderful feedback too.Many thanks again for taking the time to share your journey with us. We're super proud to know you've had the best possible experience.Customer Service Team

Hi M.E.C,Thank you so much for taking the time to share your experiences with us.It's so nice to hear that you found Tina and Azfarul to be both helpful and responsive, and it's certainly reassuring for us to hear this too.We're always looking to improve our services and we appreciate your feedback on the positive changes you've noticed.We're also committed to providing excellent customer service, and we're truly glad to hear that you had a positive experience with us.Many thanks again for your wonderful review! 🙂Customer Service Team

Hi Reece,Thank you so much for taking the time to share your recent experience with us 😊We're delighted to hear that you found our Customer Service Advisor helpful and that they were able to arrange an emergency repair service for you.We understand that clear communication is essential, and we apologise for the difficulties caused by the phone connection. We'll be sure to pass on your feedback and investigate the cause for this to happen.Many thanks again for your feedback, it's much appreciated, and we hope we can be of assistance again soon.Customer Service Team

Hi Vany,Thank you so much for your wonderful review! 😊We've absolutely enjoyed reading your review, and we're so happy that you're enjoying your experience with us.It's our mission to provide a comfortable and supportive environment for everyone, and we're committed to creating a community where people can happily live.Many thanks again for sharing this with us. We value your feedback so much and appreciate your kind words too.Customer Service Team

Hi Paulene,Thank you for leaving us a positive review.We're extremely grateful for your feedback and we're thrilled to see that you've rated us so highly.It's always a pleasure to help, and we hope we can be of assistance again soon 🙂Many Thanks,Customer Service Team

Hi Helen,Thank you for leaving us a 5-star review!We're thrilled to hear that your recent contact with us went well and that you were satisfied with the promptness of our repair service.Your feedback truly means a lot to us, and we're delighted to learn that you had a positive experience.It's always a pleasure to help, and we're looking forward to assisting you again soon 😊Many Thanks,Customer Service Team

Hi Olanks,Thank you so much for bringing this matter to our attention.We're truly sorry to hear about your dissatisfaction, and we completely understand why this situation is concerning for you. We also offer our apology for the delay in resolving this issue and for not meeting your service expectations.We would very much appreciate the chance to further investigate this matter and provide you with an update on how the repair is progressing.To assist us with this, we kindly ask you to email your details to us at lqdirect@lqgroup.org.uk (please mention 'Trustpilot' in the email subject) where one of our advisors will be more than happy to assist you.Many Thanks,Customer Service Team

Hi Marc,Thank you so much for your fabulous review!We're delighted to hear about your positive experience. Your kind words about Fehim's assistance truly mean a lot to us - he's certainly a great asset to the team.It's wonderful to know that our social media channels are providing a helpful and convenient resource for our customers and residents too.We very much look forward to helping you again 😊Many Thanks,Customer Service Team

Hi Sharon,Thank you so much for taking the time to leave us a review! 😊It's great to see that your recent experience went amazingly for you, and we can't thank you enough for sharing this with us.It's always a pleasure to help, so please reach out to us if there's something else we can do for you.Many Thanks,Customer Service Team

Hi Abdikadir,Thank you for leaving us a review.We're very sorry to learn of the delay with your window repair and we offer our sincerest apology for the disappointment this may be causing you.We'd love to help and investigate the cause of the delay as well as provide you with an update on the progress.Please can you kindly email your details to us at lqdirect@lqgroup.org.uk and ensure Trustpilot is used as your email subject.We're here to help and it'll be our pleasure to assist you 🙂Many ThanksCustomer Service

Hi Sarah,Thank you so much for your amazing review!It's lovely to hear that our contractor provided you with a prompt and efficient service, and we're delighted that the repair has resolved the boiler pressure issue you've been experiencing. This truly is great news and it makes us proud to know that K&T Heating is doing a fabulous job for our residents too.A big thanks once again for sharing this with us! 😊Customer Service Team

Hi Adbul,Thank you for sharing your recent repairs experience with us 😊It's great to hear the issue has now been resolved for you. We hear your concerns about the long delay and we offer our apology for any dissatisfaction this has caused.Whilst we appreciate that some repairs are taking longer than others, please be assured that we're working hard to look at ways we can further improve this service.Many thanks again for your feedback, and we look forward to helping you again soon.Customer Service Team