LQ estate agents in London, Sidcup and Warwick

Hi Sparkle Silver,Thank you very much for your 5-star review!It's great to hear you're loving the service from us; it certainly makes us super proud to hear this too.It's always with pleasure to help and we're looking forward to helping you again soon 😊Many ThanksCustomer Service Team

Hi Eleia,Thank you for your review and for sharing your experience with us.We're really sorry to hear that you're having trouble reaching us, and we apologise for any frustration caused by our call back option.We've checked our phone lines, and everything is working fine and as expected. However, we appreciate some days are busier than others, but right now, there are no calls waiting. If you have a moment to call us now, you should be able to reach us easily.Alternatively, feel free to email us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject), and we'll be more than happy to assist with your enquiry.Many Thanks,Customer Service Team

Hi Virgo Raj,Thank you very much for your feedback and for sharing your recent experience with us.It's great to hear you had a helpful experience despite the few hiccups you encountered with us. We sincerely apologize for any inconvenience and frustration this may have caused you.We'd love the opportunity to look into why a text confirmation didn't reach you and to ensure the information on the poster is updated as soon as possible.To help us achieve this, please kindly email your details to us at lqdirect@lqgroup.org.uk (with 'Trustpilot' in the subject line) where one of our helpful advisors will gladly delve further into this for you.Many Thanks,Customer Service Team

Hi Ajanaku,Thank you so much for your 5-star review!We're thrilled that you took the time to share your positive experience with us. It's great to hear that Azfarul was able to provide such a seamless and helpful experience for you. Your kind words are truly appreciated, and we will make sure to pass along your feedback.Thanks again! 😊Customer Service Team

Hi Satisfied customer,Thank you so much for your review; we truly value your feedback.We're saddened to learn of your dissatisfaction with a document you were recently asked to sign, and we appreciate why this has raised some concerns.To help us understand this matter fully and for us to be able to share your feedback and concerns, could you kindly email your details and concerns to us where we'll be happy to make sure this is done for you.You can reach us by email at lqdirect@lqgroup.org.uk. It would be most helpful too if you could use "Trustpilot" as your email subject when contacting us on this occasion.Many Thanks,Customer Service Team

Hi Karene,Thank you for taking the time to leave us a review and for sharing the issue of repeated leaks inside your home.We welcome your review and appreciate you letting us know about your experiences with us too.We certainly feel your frustration and understand the significant impact this ongoing issue is having on your home and family, and we're saddened to hear that you've had to deal with leaks for such an extended period. We're truly sorry and sincerely apologise for the inconvenience and distress the whole situation has caused you too.Having investigated this further, we understand arrangements are in place to complete the repairs in the very near future and we sincerely hope this'll resolve the long outstanding issues you've had to face for so long.Whilst we appreciate this is taking much longer to resolve than you hoped for, we want you to know that we're always here to help with any further questions or concerns you may have.By all means, feel free to reach out to our dedicated team anytime at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your subject) where it will be a pleasure to do whatever we can to assist you.Many Thanks,Customer Service Team

Hi Mateusz,Thank you for sharing your feedback with us. We're grateful for the opportunity to address your concerns.We're truly sorry to hear about the leak and the difficulties you have faced. Your safety is of utmost importance to us, and we understand your frustration with the whole situation.Providing excellent service to our residents is our top priority, and we apologise profusely if we have fallen short of your expectations.We're here to help and are eager to discuss this matter further with you. Please feel free to reach out to us directly at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) so that we can further investigate the situation and work towards a resolution.Many Thanks,Customer Service Team

Hi Paul,Thank you for leaving us a review. We hear your dissatisfaction and we're really sorry that the service you have received hasn't hit the mark. If you feel you are not receiving any of the services that you're contributing towards please let us know which services and we'll be keen to investigate further.You can reach one of the team by emailing lqdirect@lqgroup.org.uk and please use 'Trustpilot' as your subject header. One of our dedicated team will be on hand to help in anyway we can. We're sure we can turn things around for you. Many Thanks Customer Service Team

Hi Love Like,Thank you so much for taking the time to leave us a 5-star review!Your kind words are truly appreciated, and we're delighted to hear that you find our services reliable and our rates reasonable too.Your positive feedback means a lot to us, and hope to continue serving you well.Thanks again! 😊Customer Service Team

Hi Rachael,Thank you for sharing your recent experience with us.We're deeply saddened to hear about your dissatisfaction, and we sincerely apologise for the disappointing service you've received from us. Your feedback is important to us as we always aim to provide exceptional service.If there's anything we can do to assist you, please don't hesitate to contact our dedicated team. We're reachable by email at lqdirect@lqgroup.org.uk, and we kindly request 'Trustpilot' is mentioned in the subject line of your email too.Feel free to reach out to us anytime, and we'll gladly do our best to help.Many Thanks,Customer Service Team

Hi Vincent,Thank you so much for your amazing review!We're chuffed to hear about your positive experience, and we're delighted to know that you received excellent service from Azfarul. It makes us proud to have such a great team member doing an amazing job. Most importantly, we're happy that you've found your new home with us.Many thanks again for sharing this with us; it's truly appreciated 😊Customer Service Team

Hi Stevie,Thank you so much for your amazing review!It's wonderful to know that our maintenance team was able to help you get to your therapy appointment on time. We're committed to providing exceptional service, and we're thrilled to hear that our locksmith went above and beyond to assist you.A huge thanks once again for your feedback, and please feel free to let us know if there's anything else we can do for you🙂Customer Service Team

Hi Fariborz,Thank you so much for leaving us a 4-star review! 🙂We're delighted to hear that you've received great service from us. We strive to resolve issues promptly and efficiently, and we're glad to hear that you find our response time satisfactory.Many thanks again for sharing this with us, and we hope to be of assistance again soon.Customer Service Team

Hi Alexias,Thank you so much for taking the time to leave us a review.We very much appreciate you bringing your concerns to our attention, and we certainly understand your frustration with the damp and mould issues in your flat.It's concerning that you've raised this repeatedly and haven't received a satisfactory resolution, and we apologise profusely for the dissatisfaction this has caused. We value your well-being and that of your daughter, and we're also sorry to hear about the impact this has had on her health.We're committed to addressing your concerns and working towards a solution that improves your living environment, and we'd love to delve deeper into this problem and look at ways we can assist.To help us make it possible, we kindly invite you to email the details to us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) where our dedicated team will gladly help with your worries and concerns.Feel free to reach out to us at anytime 🙂Many Thanks,Customer Service Team

Hi Walter,Thank you so much for bringing your concerns to our attention, and we sincerely apologise for the delay in providing you with the information you're looking for.We certainly understand your dissatisfaction and the frustration this causes, and we're sorry for the inconvenience caused to you as well. It's disheartening to hear about the challenges you've faced in obtaining essential services. Please be assured that we value your feedback and will use it to improve our processes and communication.We can see you have an open enquiry with us, and we'll be sure to chase the team looking after this for you. Please kindly be patient with us whilst we do this for you, we're confident a resolution can be found.In the meantime, if there's anything else you would like our help with, please do let us know by emailing us here at lqdirect@lqgroup.org.uk and by ensuring 'Trustpilot' is mentioned in the subject line of your email too.Many Thanks,Customer Service Team

Hi Becky,Thank you for sharing your review with us. We truly value your feedback.We're deeply sorry to hear about the impact your neighbour's behaviour is having on you, and it's disheartening to hear that your son was attacked and that you’re still facing harassment. Such behaviour is unacceptable, and whilst we take these matters very seriously, we apologise profusely if we haven't previously provided you with the help and support you expected from us.Regarding the incidents mentioned in your review, we believe these are also police matters. If you have not already done so, we strongly recommend reporting any incidents to the police as it’s important that they are made aware and of course they’ll also offer their assistance in situations like these. If the police determine a safety risk, they will also contact us.Furthermore, we would be happy to have a dedicated staff member reach out to you. If you’re willing to discuss your concerns further, please email us your details at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject), and we will be more than happy to assist you.We hope this is helpful, but please do not hesitate to reach out to us on the above email address if there is anything further we can do for you.Many Thanks,Customer Service Team

Hi Saloni,Thank you for your review and for bringing the issue with the lift to our attention.We're deeply saddened to hear that the lift recently went out of service and we understand the struggles that come with it.Upon further investigation, we can confirm that as soon as we were notified of the situation, we took immediate action and arranged for a lift engineer to attend on an emergency call out.We understand the disappointment and inconvenience this may have caused you, and we sincerely apologise for the upset. Please know that all lift breakdowns will always be treated as a priority.If there is anything else we can do for you, please don't hesitate to reach out. We are here to help. You can contact us through any of your preferred channels or by email at lqdirect@lqgroup.org.uk. If email is your preferred option, please can you kindly use 'Trustpilot' as your email subject.Many Thanks,Customer Service Team

Hi Vinicius, Thank you so much for your review and for taking the time to share your positive experience. We're thrilled to hear that you had a great experience with our team, and we very much appreciate your feedback about our communication and the exceptional service you received from Clare and Saif. Providing our customers with a seamless and positive experience is important to us, and your feedback certainly helps us to understand that we've delivered this service. Most importantly, we're over the moon that your journey with us went amazingly for you. Many thanks again for your fabolous review! 😊Customer Service Team

Hi Mr. Tomlin,Thank you for taking the time to leave us a review, and we're truly sorry to learn of your dissatisfaction with us.We understand and appreciate your frustration with our scheduling process for repairs and for the length of time expected to wait until your first appointment. We'll be sure to take your feedback into consideration as we're always looking to continue improving our services, and your feedback will certainly help us along the way.Currently, our procedure for manageable leaks would be to offer the first available appointment at the time of making us aware of the problem. Of course, if the situation changes whereby the leak is no longer containable, please do let us know, and we'll be more than happy to advise further.When attending your home, our operative will also carry out the repair if this is a viable option at the time. We appreciate that this may not always be the case as new materials may be needed, which will result in a return visit. However, it is possible that a temporary fix could be achieved to help you manage the situation.We sincerely hope explaining this is helpful to you, and we're always here and willing to answer any further questions you may have.Our dedicated team can be reached by email at lqdirect@lqgroup.org.uk, and we kindly request 'Trustpilot' is mentioned in the subject line of your email too.Feel free to contact us at any time, and it'll be our pleasure to help 🙂Many Thanks,Customer Service Team

Hi Ray,Thank you so much for sharing your recent experience with us 😊We're extremely grateful for your feedback, and we're delighted to hear that you found our service professional and efficient.Your fantastic review means a lot to us, and most importantly, we're thrilled to hear you had a positive experience.We look forward to assisting you again soon.Many Thanks,Customer Service Team

Hi Dan,Thank you for sharing your review with us. We very much appreciate you bringing this matter to our attention.We sincerely apologise for the delay in providing you with the information you're looking for and for any dissatisfaction this may have caused.We understand why this situation could be disappointing for you, and we're eager to assist and investigate the cause for this delay.To facilitate our efforts, could you please email your details to us at lqdirect@lqgroup.org.uk, and kindly mention 'Trustpilot' in the subject line of your email.Our dedicated team is here to support you and will do their best to help 🙂Many Thanks,Customer Service Team

Hi Dan,Thank you very much for your 5-star review! 🙂Customer feedback is incredibly valuable to us, and we're thrilled to hear that you had a fantastic experience finding and reserving your flat. Ensuring a seamless and enjoyable experience for our customers is a top priority for us, so it's wonderful to hear that you had such a positive experience.We very much appreciate you choosing us, and we thank you once again for your kind words too!Customer Service Team