LQ estate agents in London, Sidcup and Warwick

Hi Nikki,Thank you so much for sharing your experience with us, we truly appreciate your feedback.We understand the challenges you've faced during the recent refurbishment of your home, from the leaking pipe to the ongoing kitchen issues, and we sincerely apologise for the inconvenience and lack of communication you've encountered with us.Your feedback is so valuable to us, and we would like to investigate this matter further to better understand the situation and find ways to assist you.Please feel free to email us at contact@lqgroup.org.uk (with 'Trustpilot' as your email subject), and our team will be ready to help with your worries and concerns.Many Thanks,Customer Service Team

Hi Catherine,Thank you so much for rating your experience so highly! 🙂Your feedback is valuable to us, and we're glad to hear that our response to your email was prompt. We understand that repairs can be frustrating when they aren't handled as quickly as we would like, and we'll continue working with our contractors to ensure they provide a timely service.A big thanks from us again, and please let us know if we can be of further help or assistance.Customer Service Team

Hi Hilja,Thank you for taking the time to share your thoughts and feelings with us, we're truly saddened to read your comments.We're deeply sorry if the outcome from your complaints isn't what you hoped for, and we certainly understand your frustration when this happens.We're here to help wherever we can, and we're always willing to assist with any further questions you may have.If we can be of further assistance, please feel free to email our dedicated team here at contact@lqgroup.org.uk, where one of our advisors will gladly help. It would be most helpful to us if 'Trustpilot' is mentioned in the subject line of your email too.Many Thanks,Customer Service Team

Hi Sean,Thank you so much for your fabulous review! 🙂Your feedback has certainly made our day, and it sounds like everything went amazingly for you.A huge thanks for sharing this with us, and we hope to be of assistance again soon.Customer Service Team

Hi Antonia,Thank you so much for your 5-star review! 😊We're chuffed to hear that Clare has been so helpful and provided exceptional service. It truly makes us proud to hear this too.It certainly sounds like everything went perfectly for you, which is fabulous to hear.Many thanks again for sharing your experience with us, your feedback is greatly appreciated.Customer Service Team

Hi NC & AK,Thank you so much for leaving such a wonderful review!Your heartfelt comments mean a lot to us, and to hear that you felt supported during such a significant life event makes us super proud. We always strive to provide exceptional customer service, and we truly are thrilled to hear that Yasmin went above and beyond to make your move as smooth as possible.We're certain Yasmin will be most grateful for your kind words too 😊Wishing you all the best in your new home, and we hope you make many happy memories to cherish.Many Thanks,Customer Service Team

Hi Helena,Thank you so much for taking the time to leave a review!🙂We're delighted that you had a 4-star experience with one of our advisors. It makes us happy to know that you're pleased with the service you received.Many thanks again for sharing this with us. If there's anything further we can help you with, please let us know, and we'll gladly do our best for you.Many Thanks,Customer Service Team

Hi Olive,Thank you very much for your 5-star review! 😊We're so happy to hear you had a great experience with us! We strive to provide excellent service, and it's wonderful to know that we've met your expectations.We hope we can be of further help again soon.Many Thanks,Customer Service Team

Hi Latoya,Thank you for sharing your recent experience with us. We very much appreciate your review.We're so sorry to hear about the conflicting information you received, and we understand how this could be frustrating. Your feedback is valuable to us, and we will use it to enhance our training and procedures for our staff.Ensuring a positive experience for all our customers is our priority, and we apologise if we fell short on this occasion.We would like the opportunity to review the information you received and provide further clarification on your eligibility for Right To Buy or Right To Acquire.To assist you further, we kindly invite you to email our dedicated team at contact@lqgroup.org.uk (with 'Trustpilot' as your email subject) where we'll gladly offer our help and assistance to ensure you receive the correct information.Many Thanks,Customer Service Team

Hi Mizan,We're sorry to see that you've left us a 1-star review, and we offer our sincere apologies if the service you received from us didn't meet your expectations.If there's anything we can do to help make things right, we'd love to hear from you. Please feel free to reach out to us anytime at contact@lqgroup.org.uk (with 'Trustpilot' as your email subject), and it would be our pleasure to arrange for our dedicated team to contact you.Many Thanks,Customer Service Team

Hi Raymond,Thank you for taking the time to leave us a review and for bringing your concerns to our attention.We certainly understand your frustration and disappointment with the lack of response to your concerns regarding the food vendor operating on the property driveway, and we sincerely apologise for the delay in communication and the inconvenience this has caused.We value your feedback, and we take all resident concerns seriously. We would very much love to have the opportunity to further help you with this matter. We're also committed to addressing your concerns and ensuring that you receive contact from us.To help us achieve this, we kindly invite you to email your details to us here at contact@lqgroup.org.uk with 'Trustpilot' as your email subject on this occasion.Feel free to contact us at any time, and it'll be our pleasure to provide further help and assistance.Many Thanks,Customer Service Team

Hi Sharon,Thank you so much for your fabulous review! 🙂Your kind words have certainly made our day, and we're thrilled you have only positive things to say. We sincerely hope that our contractor is able to resolve the issue with your heating and hot water too.It's our absolute pleasure to help, and we look forward to assisting you again soon.Many Thanks,Customer Service Team

Hi Monika,Thank you for your fantastic review! 😁We're over the moon to hear about your positive experience at our Kidbrooke office. Team Jo's dedication to providing exceptional customer service means so much to us, and we're super proud to have them on board. Most importantly, it brings us joy to know that you had a great experience purchasing your home.We're also delighted that you're happy with your new apartment and wish you all the best as you continue to make your new home yours.Many Thanks,Customer Service Team

Hi Nadia,Thank you so much for your fabulous review! 😊We're thrilled to hear that you had a positive experience with our service. Your feedback means a lot to us, and we're delighted to hear that you found our email communication quick and easy to use.We'll be sure to share your kind words with our dedicated team for you too.In the meantime, we very much look forward to helping you again.Many Thanks,Customer Service Team

Hi Hillz,Thank you so much for sharing your recent contact with us.We're pleased you've had a 4-star experience and your enquiry was handled promptly too. This is certainly the kind of service we always aim to achieve, and we're delighted we've fulfilled your expectations.A huge thanks from us again, and we look forward to helping you again soon 😊Customer Service Team

Hi F c Marques de Jesus,Thank you so much for your amazing review!😊Your detailed review and praises mean the world to us, and it's truly heart-warming to hear how Nipa helped you navigate through a challenging situation. We're super proud of Nipa's dedication and commitment to providing exceptional customer service, and her proactive approach and willingness to go the extra mile are commendable. We're glad she was able to assist you in achieving your goals, and we just know Nipa will be thrilled with your fabulous review too.Wishing you all the best with your exchange and completion, and we sincerely hope the final stages go very well for you.Many Thanks,Customer Service Team

Hi N/a,Thank you so much for your review! 🙂We're thrilled that you had a positive experience and rated us with 4-stars. It's great to hear that from making enquiries to submitting documents and acquiring the property, everything went smoothly for you.We appreciate your feedback on wanting a more personalised and detailed moving-in experience. This helps us identify areas where we can enhance our service so thank you for sharing this with us too.If at any time you need any assistance, please don't hesitate to reach out and we'll be sure to do our best for you.Many Thanks,Customer Service Team

Hi Alisdair,Thank you so much for taking the time to leave us a review.We hear your frustration with the ongoing leak issue and the lack of resolution, and we apologise profusely for the inconvenience and the communication challenges you've experienced.We value your feedback and will use it to improve our processes to ensure better communication and accountability in addressing customer concerns.After investigating your concerns further, we understand that you've recently reached out to us. We're saddened to hear that you felt the need to log a complaint, but we genuinely appreciate your reasons for doing so. Our complaint handler is diligently working to address your concerns and will stay in touch until a final resolution is reached.We sincerely hope this matter is resolved for you soon. If you have any further questions, please feel free to keep in touch, and we'll be more than happy to assist you. You can reach us by email at contact@lqgroup.org.uk, alternatively you're more than welcome to reach out to our complaints coordinator directly.Many Thanks,Customer Service Team

Hi Dasha Adamets,Thank you for your review!We appreciate your feedback and we thank you for sharing your thoughts with us too.We're naturally saddened to hear of your dissatisfaction as we always aim to deliver a great service by putting our residents at the heart of everything we do. We're extremely sorry if this isn't the kind of service you've had from us.We would like you to know we're willing to discuss any concerns in more detail with you. We're here to help, and by all means, feel free to email us at contact@lqgroup.org.uk (with 'Trustpilot' as your email subject) and we'll be sure to do our best to help.Many ThanksCustomer Service Team

Hi Shakira,Thank you for taking the time to leave us a review and for sharing your feelings of dissatisfaction with us.We sincerely apologise if the service you’ve received hasn’t met your expectations, and we're deeply saddened with the continued delay in resolving your complaint.We would love to help and investigate the cause for this to happen, as we truly value and understand your dissatisfaction.To assist us in addressing this, could you please email the details to us at contact@lqgroup.org.uk (with 'Trustpilot' as your email subject) where our team here will gladly offer their assistance.Many Thanks,Customer Service Team

Hi Davis M,Thank you very much for leaving such an amazing review! 😊We've really enjoyed hearing about your journey and the positive experience you had with Karen. It's wonderful to know that she provided such exceptional service and made your home buying journey enjoyable. We're extremely proud to have dedicated professionals like Karen who are committed to exceeding customer expectations.We understand how important it is to find sales associates who truly understand your needs and guide you through the process with care and expertise. Karen's patience, helpfulness, and accommodating nature really shines through in your review which makes us very proud. We're delighted that she was able to create a positive and stress-free experience for you.Thank you for taking the time to share your feedback. We know Karen will be over the moon with your fantastic review and kind words.Customer Service Team

Hi Customers,Thank you so much for expressing your thoughts and feelings with us.We would like you to know that although we haven't quite delivered the service you hoped to receive from us, we still value your review.Your feedback certainly helps us to understand when things are not going well so we can work with you in finding a resolution.If you have any specific concerns that may be bothering you at this moment in time, please do let us know. It will be our absolute pleasure to help, and we can be reached by email at contact@lqgroup.org.uk. It will be most helpful to us as well if 'Trustpilot' is used as your email subject on this occasion.Please reach out to us at any time, and we'll be sure to do our utmost to help 😊Many Thanks,Customer Service Team

Hi Joe,Thank you so much for leaving us a review.We're sorry to learn you've experienced delays in our service, and we apologise for the frustration and dissatisfaction this has caused.Your comments are still important to us, and we've certainly taken on board your feedback. It certainly helps us to understand where improvements may be needed to ensure our residents and customers have the best possible experience with us.In the meantime, if there's anything specifically you need help with, please do let us know by email at contact@lqgroup.org.uk (with 'Trustpilot' as your email subject) where our dedicated team will be more than willing to help.Many Thanks,Customer Service Team