LQ estate agents in London, Sidcup and Warwick

Hi Mizan,We're sorry to see that you've left us a 1-star review, and we offer our sincere apologies if the service you received from us didn't meet your expectations.If there's anything we can do to help make things right, we'd love to hear from you. Please feel free to reach out to us anytime at contact@lqgroup.org.uk (with 'Trustpilot' as your email subject), and it would be our pleasure to arrange for our dedicated team to contact you.Many Thanks,Customer Service Team

Hi Raymond,Thank you for taking the time to leave us a review and for bringing your concerns to our attention.We certainly understand your frustration and disappointment with the lack of response to your concerns regarding the food vendor operating on the property driveway, and we sincerely apologise for the delay in communication and the inconvenience this has caused.We value your feedback, and we take all resident concerns seriously. We would very much love to have the opportunity to further help you with this matter. We're also committed to addressing your concerns and ensuring that you receive contact from us.To help us achieve this, we kindly invite you to email your details to us here at contact@lqgroup.org.uk with 'Trustpilot' as your email subject on this occasion.Feel free to contact us at any time, and it'll be our pleasure to provide further help and assistance.Many Thanks,Customer Service Team

Hi Sharon,Thank you so much for your fabulous review! 🙂Your kind words have certainly made our day, and we're thrilled you have only positive things to say. We sincerely hope that our contractor is able to resolve the issue with your heating and hot water too.It's our absolute pleasure to help, and we look forward to assisting you again soon.Many Thanks,Customer Service Team

Hi Monika,Thank you for your fantastic review! 😁We're over the moon to hear about your positive experience at our Kidbrooke office. Team Jo's dedication to providing exceptional customer service means so much to us, and we're super proud to have them on board. Most importantly, it brings us joy to know that you had a great experience purchasing your home.We're also delighted that you're happy with your new apartment and wish you all the best as you continue to make your new home yours.Many Thanks,Customer Service Team

Hi Nadia,Thank you so much for your fabulous review! 😊We're thrilled to hear that you had a positive experience with our service. Your feedback means a lot to us, and we're delighted to hear that you found our email communication quick and easy to use.We'll be sure to share your kind words with our dedicated team for you too.In the meantime, we very much look forward to helping you again.Many Thanks,Customer Service Team

Hi Hillz,Thank you so much for sharing your recent contact with us.We're pleased you've had a 4-star experience and your enquiry was handled promptly too. This is certainly the kind of service we always aim to achieve, and we're delighted we've fulfilled your expectations.A huge thanks from us again, and we look forward to helping you again soon 😊Customer Service Team

Hi F c Marques de Jesus,Thank you so much for your amazing review!😊Your detailed review and praises mean the world to us, and it's truly heart-warming to hear how Nipa helped you navigate through a challenging situation. We're super proud of Nipa's dedication and commitment to providing exceptional customer service, and her proactive approach and willingness to go the extra mile are commendable. We're glad she was able to assist you in achieving your goals, and we just know Nipa will be thrilled with your fabulous review too.Wishing you all the best with your exchange and completion, and we sincerely hope the final stages go very well for you.Many Thanks,Customer Service Team

Hi N/a,Thank you so much for your review! 🙂We're thrilled that you had a positive experience and rated us with 4-stars. It's great to hear that from making enquiries to submitting documents and acquiring the property, everything went smoothly for you.We appreciate your feedback on wanting a more personalised and detailed moving-in experience. This helps us identify areas where we can enhance our service so thank you for sharing this with us too.If at any time you need any assistance, please don't hesitate to reach out and we'll be sure to do our best for you.Many Thanks,Customer Service Team

Hi Alisdair,Thank you so much for taking the time to leave us a review.We hear your frustration with the ongoing leak issue and the lack of resolution, and we apologise profusely for the inconvenience and the communication challenges you've experienced.We value your feedback and will use it to improve our processes to ensure better communication and accountability in addressing customer concerns.After investigating your concerns further, we understand that you've recently reached out to us. We're saddened to hear that you felt the need to log a complaint, but we genuinely appreciate your reasons for doing so. Our complaint handler is diligently working to address your concerns and will stay in touch until a final resolution is reached.We sincerely hope this matter is resolved for you soon. If you have any further questions, please feel free to keep in touch, and we'll be more than happy to assist you. You can reach us by email at contact@lqgroup.org.uk, alternatively you're more than welcome to reach out to our complaints coordinator directly.Many Thanks,Customer Service Team

Hi Dasha Adamets,Thank you for your review!We appreciate your feedback and we thank you for sharing your thoughts with us too.We're naturally saddened to hear of your dissatisfaction as we always aim to deliver a great service by putting our residents at the heart of everything we do. We're extremely sorry if this isn't the kind of service you've had from us.We would like you to know we're willing to discuss any concerns in more detail with you. We're here to help, and by all means, feel free to email us at contact@lqgroup.org.uk (with 'Trustpilot' as your email subject) and we'll be sure to do our best to help.Many ThanksCustomer Service Team

Hi Shakira,Thank you for taking the time to leave us a review and for sharing your feelings of dissatisfaction with us.We sincerely apologise if the service you’ve received hasn’t met your expectations, and we're deeply saddened with the continued delay in resolving your complaint.We would love to help and investigate the cause for this to happen, as we truly value and understand your dissatisfaction.To assist us in addressing this, could you please email the details to us at contact@lqgroup.org.uk (with 'Trustpilot' as your email subject) where our team here will gladly offer their assistance.Many Thanks,Customer Service Team

Hi Davis M,Thank you very much for leaving such an amazing review! 😊We've really enjoyed hearing about your journey and the positive experience you had with Karen. It's wonderful to know that she provided such exceptional service and made your home buying journey enjoyable. We're extremely proud to have dedicated professionals like Karen who are committed to exceeding customer expectations.We understand how important it is to find sales associates who truly understand your needs and guide you through the process with care and expertise. Karen's patience, helpfulness, and accommodating nature really shines through in your review which makes us very proud. We're delighted that she was able to create a positive and stress-free experience for you.Thank you for taking the time to share your feedback. We know Karen will be over the moon with your fantastic review and kind words.Customer Service Team

Hi Customers,Thank you so much for expressing your thoughts and feelings with us.We would like you to know that although we haven't quite delivered the service you hoped to receive from us, we still value your review.Your feedback certainly helps us to understand when things are not going well so we can work with you in finding a resolution.If you have any specific concerns that may be bothering you at this moment in time, please do let us know. It will be our absolute pleasure to help, and we can be reached by email at contact@lqgroup.org.uk. It will be most helpful to us as well if 'Trustpilot' is used as your email subject on this occasion.Please reach out to us at any time, and we'll be sure to do our utmost to help 😊Many Thanks,Customer Service Team

Hi Joe,Thank you so much for leaving us a review.We're sorry to learn you've experienced delays in our service, and we apologise for the frustration and dissatisfaction this has caused.Your comments are still important to us, and we've certainly taken on board your feedback. It certainly helps us to understand where improvements may be needed to ensure our residents and customers have the best possible experience with us.In the meantime, if there's anything specifically you need help with, please do let us know by email at contact@lqgroup.org.uk (with 'Trustpilot' as your email subject) where our dedicated team will be more than willing to help.Many Thanks,Customer Service Team

Hi Andrew,Thank you so much for taking the time to share your thoughts with us.We're truly saddened to learn of your feelings, and we sincerely apologise if our services haven't quite met your expectations.This is naturally concerning for us too, as we always aim to provide the best possible service for both our residents and customers, and we're sorry if this hasn't been your experience with us.We'd like you to know we're here to help, and if there's anything we can possibly do, it would be great to hear from you.We have a fabulous team here and we're reachable by email at contact@lqgroup.org.uk. We kindly request 'Trustpilot' is used as your email subject when contacting us in this way too.Feel free to reach out to us at any time, and it'll be our pleasure to help 🙂Many Thanks,Customer Service Team

Hi Kamar,Thank you so much for your awesome review! 😊Your heartfelt comments and recognition of Maddison's exceptional service have certainly made our day. It's wonderful to hear that she went above and beyond to ensure a smooth and stress-free experience for you. We certainly value her dedication to providing outstanding customer care and are thrilled that she made a positive impact on your experience.We strive to empower our team members to provide the best possible service, and we're so glad that Maddison's efforts resonated with you.Your feedback truly means the world to us, and we'll be sure to pass on your fabulous review for you.Many thanks again, Kamar!Customer Service Team

Hi Marvalyn,Thank you so much for your feedback and for sharing your concerns with us.We're deeply saddened to learn of your frustration and disappointment with the recent repairs to your ceiling. It sounds like the experience has been incredibly stressful and inconvenient, especially after waiting a year for the work to be completed. We're also sorry to hear that the quality of the work has not met your expectations and that the mess left behind has added to your stress.We want to assure you that we take your concerns seriously and will investigate this matter further. As a result of this, we've shared your dissatisfaction with our maintenance team and we're in the process of arranging a visit to your property to assess the situation.We sincerely hope this'll help ease your mind and you find this information helpful. In the meantime, if you have any further questions or concerns for us, please do let us know by email at contact@lqgroup.org.uk where one of our helpful advisors will do their utmost for you.Many ThanksCustomer Service Team

Hi Beverlee,Thank you so much for your fantastic review!We're chuffed to see that you've rated your experience so highly, and we're incredibly proud of our advisor for being so helpful and respectful during your contact with us.Your feedback means a lot to us, and we'll be sure to pass on your kind words too.Thanks again, Beverlee! We look forward to assisting you again soon 🙂Customer Service Team

Hi Krystal,We welcome you review and we thank you for sharing your thoughts and feelings with us too.We're dedicated to providing a positive experience for all our residents and customers, and we’re sorry if our services haven’t quite met your expectations. We're committed to improving our services and your comments will certainly help us as we continue to work hard towards offering a better service.Please be rest assured we'll be sure to share your feedback for you as it also helps our management team to better understand where a more improved service would be welcomed.In the meantime, if there's any specific concerns you may need our help with, please do let us know and it'll be our pleasure to help. Contact is welcome through any of your preferred channels or by emailing us at contact@lqgroup.org.uk where we kindly request 'Trustpilot' is used as your email subject.Many ThanksCustomer Service Team

Hi Karina,Thank you very much for your fabulous review! 😊We're delighted to hear that you're loving our webchat service, they truly are a great team. We're thrilled they're on hand to help you resolve any problems easily, and it certainly makes us proud to know they're doing a fantastic job for our residents too.A massive thanks again for your amazing review . Your feedback means the world to us, and we look forward to helping you again soon.Customer Service Team

Hi Sarah,Thank you for your review and for sharing your experience with us. We're truly sorry to hear about your dissatisfaction and we understand your frustration with the ongoing issues in your shower room. It's completely understandable to be upset when a repair takes this long and it still isn't finished to your satisfaction, and we sincerely apologise for the inconvenience and for the delays you've experienced during this time.Whilst we understand your concerns about the shower tray, we believe the shower tray is still in a useable condition. However, we also acknowledge the issues with the leak and the mould forming on your ceiling and we would like to address these problems for you.To help us assist you better, please can you kindly email your details to us along with some photos of the problems you're experiencing. We will then be able to gather further advice and guidance for you.You can reach us at contact@lqgroup.org.uk, and please use "Trustpilot" as your email subject when contacting us.We look forward to hearing from you soon 🙂Many Thanks,Customer Service Team

Hi Andrew, Thank you so much for your 5 star review! It's wonderful to know that Mark provided such helpful, professional, and friendly service. Well done Mark! 😊Many Thanks Customer Service Team