LQ estate agents in London, Sidcup and Warwick

Hi Sherika, We're truly sorry to hear about the situation you've experienced and appreciate you bringing this to our attention. It certainly sounds like there has been a misunderstanding somewhere along the line and for that, we apologise. Your health and safety are paramount to us and we take any potential safety hazards very seriously. We'd like to rectify this situation as promptly as possible. Could you please email us at contact@lqgroup.org.uk with your address and further details about the repair? If you could please make sure to use 'Trustpilot' as your subject line, this would be really helpful. Once again, we apologise for any inconvenience and look forward to resolving your issue.Many Thanks Customer Service Team

Hi Margaret, Thank you for your patience and for taking the time to bring this matter to our attention, Work of this nature often requires the expertise of specialist external contractors. This can sometimes result in extended waiting times, and we understand the inconvenience this can cause. The Contractors will usually report back if they believe the windows are beyond repair. We're sorry for any inconvenience and frustration this situation has caused. We would appreciate the opportunity to discuss this further. Please email us directly at contact@lqgroup.org.uk with your name and address details, and reference 'Trustpilot' in your subject header. Our dedicated team will be ready to assist you. Many Thanks Customer Service Team

Hi Cece, Your 5 star review and comments mean a lot to us! 😊We're absolutely thrilled to hear you are pleased with our work. We strive to provide the best service and your feedback validates our efforts. We look forward to helping you again soon. Many Thanks Customer Service Team

Hi Long Tenant, Thank you for taking the time to leave a review and bringing this to our attention. We deeply regret to hear about the issues you've been experiencing with your heating system. Please know that we take your concerns seriously and we would like to look into this matter more closely. To do this, we would require a few more of your details. Kindly reach out to us via email at contact@lqgroup.org.uk. It would be really helpful if you could use 'Trustpilot' as your subject header. Once again, We apologise for any inconveniences caused and we look forward to helping you. Many Thanks Customer Service Team

Hi Samantha,Thank you so much for leaving us a 5-star review!Your kind words about us and the positive relationship you also have with us truly means the world and we’re thrilled you find us very responsive and understanding.We understand that waiting for repairs can be frustrating, we feel the annoyance this may cause as well, but rest assured we strive to address all repairs at our earliest opportunity. In the meantime, we'll continue to work on improving our response times to ensure our residents experience a much more smooth and efficient service.It really is lovely to hear of your positivity, and we look forward to helping you again…. hopefully sometime soon 😊Many ThanksCustomer Service Team

Hi Syvie, Thank you for taking the time to leave us a review and share your concerns. We deeply regret to hear about the health issues you're facing and understand your concern about the unresolved housing matters. We want to reassure you that your situation has been noted and our team is currently looking into your case. We acknowledge that it has been a prolonged waiting period and sincerely apologise for any distress you may have experienced. We understand your frustration and want to assure you that we are not ignoring you, but actively working on resolving your issue. If you need us you can reach us directly via email at contact@lqgroup.org.uk, please use the word 'Trustpilot' as your subject header. This will help us to identify your case and address your needs as quickly as possible. Once again, we're truly sorry for the frustration and upset this has caused you. We value your patience as we work through this process.Many Thanks Customer Service Team

Hi H, Thank you for taking the time to leave a review and share your thoughts and feelings. We deeply apologise for any issues you have encountered, knowing that our aim is not to cause you any stress. We understand your frustration and recognise the inconveniences you've been through. We kindly invite you to email us directly at contact@lqgroup.org.uk, using 'Trustpilot' as the subject header. We need your full name and address to look into this matter in more detail and offer our assistance.We assure you we are keen to resolve any issues you may have an greatly appreciate your patience during this time. Many Thanks Customer Service Team

Hi Adam, Your lovely comments and 5 star review truly made our day. Thank you so much!We're absolutely thrilled to read your review. We're delighted our team could provide fantastic communication and a friendly, kind service. It's great to know that what you thought might be a stressful process turned into a complete breeze. Our team will be so pleased to hear your kind words. Once again, thanks for taking the time to leave us such wonderful feedback. Many Thanks Customer Service Team

Hi Benjamin,Thank you for your feedback and for sharing your concerns with us.We're saddened to learn of your experiences and we understand your frustration with the issues you've encountered too. It's clear that you've had difficulties with both the customer service and the general upkeep of the building, and we sincerely apologise for the inconvenience and frustration this has caused you.We'd like to investigate your concerns further, and to help us do that, we kindly invite you to email the details to us at contact@lqgroup.org.uk. Please use 'Trustpilot' as your email subject on this occasion.Feel free to drop us an email at any time, and we'll do everything we can to assist you.Many Thanks,Customer Service Team

Hi Janet, We really appreciate your 5 star review and we're absolutely delighted to hear that you had such a good experience buying your home through shared ownership. It's our goal to provide the highest level of support to our customers, and it warms our hearts to know we were able to help you on your journey to home ownership. We'll make sure to pass your kind message onto Tamika, she'll be thrilled to hear that her assistance was appreciated and made a difference. Many Thanks Customer Service Team

Hi Peter, We're grateful for your 5 star review and kind words for Jessica!It's fantastic to know she was able to effectively resolve your issues and impress you with her clarity, thoroughness, and politeness. Your appreciation means a lot to us. Your kind words will definitely be passed onto her. Thanks for taking the time to share your positive experience with us, it truly helps us to keep us the good work. Many Thanks Customer Service Team

Hi Marilyn,Thank you for leaving us a 4-star review!We truly appreciate you taking the time to share your positive experience, and we're glad to hear that you felt listened to, welcomed, and supported during your interaction with us.It makes us proud to know you've had the best possible experience, and it certainly sounds like it went perfectly for you.Many thanks again, Marilyn! We hope to be of assistance again soon 🙂Customer Service Team

Hi Joanna, We're truly delighted to read your 5 star review! It's wonderful to hear that the process has been stress-free and that our team members, Karen and Zoe, provided such great service. We will share your comments with Karen and Zoe as they will be happy to learn of your high praise of the service you received. Thank you! 😊Many Thanks Customer Service Team

Hi Marietta,Thank you so much for leaving us another 5-star review!We're super proud with Swale for delivering a wonderful service to you. it certainly makes a difference when you’re kept in the loop, and you receive such amazing service.We welcome your feedback regarding our Plentific contractor, and we're saddened to learn the operative failed to attend as planned. Having investigated this matter further, we’re pleased to confirm Plentific have since been in touch with our contractor and we’re just awaiting a response from them, but we’ll be sure to keep you updated on the progress.We sincerely hope this update helps and you’re more than welcome to reach out to us by email at lqdirect@lqgroup.org.uk if there’s anything further we can do for you.Many ThanksCustomer Service Team

Hi György, Thanks so much for your 5 star review! it's truly wonderful to hear such positive feedback about your experience with our service. Reviews like yours, mean the world to us. You've really made our day brighter! We aim to provide excellent service and it's great that we've acheived that for you. Many Thanks Customer Service Team

Hi Aldrich, Wow, thank you for the 5 star review! 😊It's absolutely fantastic to know that you've had such a positive experience with our customer service. We strive to deliver top notch service and it's reassuring to hear that it's been 'on point' from your perspective. It's also great to know that you've been enjoying your shared ownership home for a year and a half now without any issues. Thanks again for your feedback! Many Thanks Customer Service Team

Hi Sandro, Thank you for bringing this to our attention. We apologise for the inconveniences you've faced in the past - this certainly isn't the experience we want you to have. We appreciate your patience and the proactive steps you've taken to resolve some of the issues. We are currently exploring options for EV Chargers, the reason it has taken this long is due to safety concerns, lack of power supply in some communal areas, and the problem of sharing the cost among all residents. It's a complex issue but we are working towards find the best solution. Any unresolved issues you have, we'd gladly tackle. Just send us an email at contact@lqgroup.org.uk with the subject line 'Trustpilot'. We're here and keen to help in anyway we can. Many Thanks Customer Service Team

Hi Bruno, Thank you for your 4 star review! We're genuinely thrilled that you found our team to be so helpful and informative. We always strive for customer satisfaction and it's truly rewarding to hear this is shinning through. Many Thanks Customer Service Team

Hi None, Thank you for taking the time to share your feelings with us. It sounds like you've had some frustrating experiences lately and, for that, we sincerely apologise. Our goal is to ensure that problems are resolved promptly and efficiently, and it saddens us to learn this hasn't been your experience. To see how we can improve your experience, we would like to invite you to reach us to us directly at contact@lqgrouo.org.uk and provide us with more details about the issue. In your email, could you please use 'Trustpilot' as the subject header. This will allow us to quickly identify your email. We value your feedback and look forward to making things right for you. Many Thanks Customer Service Team

Hi Jayne, Thank you for taking the time to leave a 5 star review of the service you received from our team. Your kind words are truly appreciated. We understand that the issues with the heating system is causing you inconvenience and we apologise for this. Please be assured that we are treating this issue as a priority and our maintenance team is working hard to resolve this as quickly as possible. We know that these situations can be frustrating and we thank you for your patience. Many ThanksCustomer Service Team

Hi Rubberboyyxxx, Thank you so much for your lovely review! It's wonderful to hear that you think our Home Ownership Resales Team is great, we think so too. Their main aim is to ensure your questions and queries are addressed as quickly as possible and it's nice to hear that you've experienced this first hand. We acknowledge that there can be complexities when dealing with internal departments, external vendors and solicitors that could affect timeliness, but be assured, our team does their best in these challenging circumstances. We're grateful you took the time to share your feedback with us. Many Thanks Customer Service Team

Hi Selin, Wow thanks so much for the glowing 5 star review! 😊We're thrilled to hear that you had a positive experience with Karen. Your feedback will certainly be passed on to her. Thank you for choosing to buy through us, and remember we're here should you need us so just reach out. Many Thanks Customer Service Team

Hi Farrah, We appreciate you taking the time to share your thoughts and feelings with us. It's disappointing to hear that your experience didn't meet our usual standards. We want you to know that your case is curently under review, and you will receive an update shortly. If you have any additional information or concerns, please reach out to us at contact@lqgroup.org.uk with 'Trustpilot' in the subject line. We're here to assist you. Many Thanks Customer Service Team