LQ estate agents in London, Sidcup and Warwick

Hi Christine,Thank you so much for sharing your views with us.Your feedback is valuable to us, and we appreciate you taking the time to let us know about your experiences.We understand and appreciate your dissatisfaction with the responsiveness, especially regarding repairs. We're so sorry this service hasn't quite met your expectations, but please be rest assured we're committed to improving our services and ensuring that our residents' needs are met promptly.We're glad to hear that things are improving and that our staff are working hard to address issues. Your input is valuable to us, and we'll continue working hard to deliver excellence in all aspects of our services.We're here to help, and you're more than welcome to reach out to our dedicated team at any time with any concerns or questions. You can contact us by email at lqdirect@lqgroup.org.uk (with 'Trustpilot' in the subject line), and we'll be sure to do our best for you.Thank you again for your feedback; it's greatly appreciated 🙂Customer Service Team

Hi Philip,Thank you for taking the time to share your experience with us.We're deeply sorry to hear about the disappointing experience you had and we sincerely apologise for the added stress of the ceiling collapse. We understand the inconvenience and discomfort this has caused you, and we truly hope that your shoulder starts to feel better soon.Upon further investigation, we've arranged for your ceiling to be made safe and to address the issue causing the collapse. We're confident that this'll be resolved for you very soon. Once again, we offer our sincerest apologies for the frustration and upset this has caused.Your feedback is valuable to us, and we will make sure to share it internally to learn from these mistakes.If there is anything else we can assist you with, please feel free to let us know. You can reach our dedicated team via email at lqdirect@lqgroup.org.uk, and kindly mention 'Trustpilot' in the email subject.Many ThanksCustomer Service Team

Hi Maureen,Thank you so much for your feedback and for bringing the light to our attention.We're truly sorry to learn of the ongoing issue with your landing light, and we appreciate your concerns about this too.It's important to us that residents feel safe and secure in their homes, and we can't thank you enough for letting us know. We'll most certainly look into this issue further and work to find a solution that addresses your concerns. To help us achieve this, we kindly invite you to email your details to us at lqdirect@lqgroup.org.uk (with 'Trustpilot' in the subject line) where it'll be our pleasure to help.Many Thanks,Customer Service Team

Hi Tracey,Thank you so much for your review.We strive to provide excellent service, so we're naturally saddened to hear about your dissatisfaction and the inconvenience you've experienced.Rest assured, we value your feedback, and it'll help us to further improve our processes. We're committed to addressing any issues and ensuring a positive experience for all residents.Having investigated the issue with the loss of heating and hot water, we're pleased to confirm that an emergency call is arranged with our contractor, and we're expecting an engineer to attend within 24 hours from when the call was arranged. We trust that this repair is progressing as it should, and our contractor will work hard to restore your heating and hot water as quickly as possible.In the meantime, we apologise for the disruption this causes, and if there's anything further we can do, please let us know, and it'll be our pleasure to help.Our dedicated team can be reached by email at lqdirect@lqgroup.org.uk, and we kindly request 'Trustpilot' is used as your email subject on this occasion.Many Thanks,Customer Service Team

Hi Alan,Thank you for your review, and we appreciate you bringing this matter to our attention.We understand that dealing with water damage in your home can be stressful, and we're deeply sorry to hear about the issues you are facing with the roof. We're dedicated to providing high-quality service and we'll work diligently to resolve this matter.We acknowledge that the roofing works are part of our planned maintenance program, and whilst extensive planning is involved, we understand your concerns. We will be sure to inform our Project Manager overseeing the works for further assistance.If you have any additional questions or concerns, please feel free to reach out to us via email at lqdirect@lqgroup.org.uk, and we'll gladly assist you. When contacting us, it would be helpful to use "Trustpilot" as your email subject.Many ThanksCustomer Service Team

Hi Steven,Thank you so much for leaving us a review.We're very sorry to learn of your dissatisfaction, and we apologise profusely if our services have failed to meet your expectations.We take all feedback seriously and are committed to improving our service. We appreciate you bringing these concerns to our attention and will use your feedback to inform our ongoing efforts to enhance our processes and communication.In the meantime, if there's anything we can help you with, it would be great to hear from you. We have a fabulous team here, and you're more than welcome to reach out to us at any time. You can contact us by email at lqdirect@lqgroup.org.uk, and we kindly request 'Trustpilot' to be used as your email subject.Many Thanks,Customer Service Team

Hi Hristina,Thank you for taking the time to leave us a review and for raising your concerns with us here.We truly understand your frustration and we apologise profusely for the inconvenience you've experienced. We're committed to providing a comfortable living environment for all our residents, and we're extremely sorry that your bathroom has been out of order for so long.Having investigated this matter further, we're working diligently to resolve this issue and will continue to do so until it is fully addressed and resolved. We understand and appreciate that numerous visits have already taken place, and we understand the disappointment this can cause too. However, the repair has been more complex than first thought, which has added to the additional delay, and we can see our contractor is due to return to you very soon.We'd like to thank you for your continued patience and understanding as we work towards a solution. In the meantime, if you have any further questions or concerns, we'll be more than happy to help you with these. Feel free to send us an email to lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) where it'll be our utmost pleasure to do our best for you.Many Thanks,Customer Service Team

Hi Janeteli,Thank you so much for your fabulous review! 😊Your kind comments have certainly made us smile, and we’re thrilled you’re loving the service from us.A huge thanks once again for sharing your experience; it’s much appreciated.Customer Service Team

Hi Leticia,Thank you for sharing your recent experience with us.We've loved hearing about the engineer's professionalism and approachability, and we're glad you found the explanation of the repairs helpful too.Your feedback is valuable to us and helps us recognise the fantastic work our contractors are doing for our residents.We look forward to assisting you again soon 🙂Many Thanks,Customer Service Team

Hi Mohammad,Thank you so much for leaving us a 5-star review!We're delighted to know everything went well with your appointment with no problems to report. This is brilliant to hear!We understand that waiting times can be frustrating, especially when there's limited availability to choose from, but please rest assured that we're always working to improve our efficiency and minimise waiting times. In the meantime, we can't thank you enough for your understanding and patience.Many thanks again, Mohammad! 🙂Customer Service Team

Hi Maureen, Thank you so much for your 5 star review!We're so glad to hear about your positive experience! It's very important to us to ensure you feel supported and informed. We appreciate your kind words about our staff and it is our aim to keep delivering this level of service, so thanks for sharing!Many Thanks Customer Service Team

Hi Lorna,Thank you for taking the time to leave us a review and for sharing your feelings of dissatisfaction with us.We're saddened to learn of your feelings, and we offer our sincerest apology if the service you've received from us has failed to meet your expectations.Rest assured, we've taken onboard your feedback, and your comments will be taken seriously to help us improve our communication and decision-making processes.In the meantime, if there's anything specific we're able to help you with, please do let us know.We're here to assist you, and you're more than welcome to reach out to us at any time. We have an amazing team here, and contact with us is by email at lqdirect@lqgroup.org.uk, whereby we request 'Trustpilot' is used as your email subject.Many Thanks,Customer Service Team

Hi,Thank you so much for rating your recent experience with 4 stars! 😊Your feedback means the world to us, and we're over the moon to hear that you've experienced great service.We're looking forward to helping you again and offering the same level of service.Many thanks again!.Customer Service Team

Hi David,Thank you for your review and for sharing your dissatisfaction with us.We're very sorry to hear you've had a disappointing experience, and we truly understand your reasons for this.It saddens us to learn that communication is poor and appointments are being missed. This certainly isn't the kind of service we expect you to receive, and we would very much love to have the opportunity to investigate further and help with your enquiries.To help us achieve this, we kindly invite you to email the details to us at lqdirect@lqgroup.org.uk with 'Trustpilot' as your email subject. Our dedicated team here is willing to help, and they'll be sure to do their utmost for you.Many Thanks,Customer Service Team

Hi ICC,Thank you for sharing your journey with us.We sincerely apologise for the difficulties you encountered during your move-in experience. We understand how frustrating and stressful it can be when things don't go as planned, especially during such a significant event. We're truly sorry that the communication from our agency fell short of your expectations and that you experienced delays and issues with the property.We value your feedback and will use it to improve our processes and ensure that future customers have a smoother and more positive experience. We strive to provide excellent service and are committed to addressing any concerns that arise. We appreciate your patience and understanding, and we're also committed to learning from this experience to better serve our customers.We trust the repair issues inside the property are being addressed and you've informed us of these. If, of course, you need further help and assistance with the repairs, please do let us know, and it'll be our pleasure to help you.Our dedicated team can be reached by email at lqdirect@lqgroup.org.uk, and we kindly request 'Trustpilot' is used as your email subject too.We're here to help, and you're more than welcome to reach out to us anytime 🙂Many Thanks,Customer Service Team

Hi Mr Ziolkowski,Thank you so much for your fabulous review and for letting us know how your recent experience went for you.It makes us happy and proud to know you've had the best possible experience and it's certainly the kind of service we always aim to deliver too 😊We're looking forward to helping you again soon, so feel free to let us know if there's anything else we can do for you.Many ThanksCustomer Service Team

Hi Chris,Thank you for taking the time to leave us a review and for sharing your thoughts and feelings with us. We understand your frustration and disappointment with your experiences, and we sincerely apologise that you've had such a difficult time with our services. We're deeply concerned about the issues you have raised, including the delays in resolving your complaints, the lack of communication, and the difficulties you have encountered with repairs. We want to assure you that we take all feedback seriously and are committed to improving our services. We would like to learn more about your specific concerns and understand the challenges you have faced. We therefore kindly invite you to email your details and concerns to us at lqdirect@lqgroup.org.uk. One of our helpful advisors will be happy to offer their support and guidance. When contacting us through this channel, please can you kindly use "Trustpilot" as your email subject.Many ThanksCustomer Service Team

Hi Lynne,Thank you so much for leaving us a 5-star review! 😊It makes us happy to know you’re generally pleased with the service you’ve received from us, and you find our staff friendly too.We hear your concerns about the décor in your current property and the potential impact on your future move. It's understandable to want to ensure you have enough funds for your new property, and we appreciate your patience and understanding as you navigate this process. We're here to support you in any way we can, and you’re more than welcome to reach out to us at any time. Contact is welcome via any of your preferred channels or by email at lqdirect@lqgroup.org.uk with ‘Trustpilot’ as your email header.Many ThanksCustomer Service Team

Hi Michael,Thank you so much for taking the time to leave us a review.We appreciate and understand your frustration with the ongoing issue. We try hard to provide our residents with the best possible service, and we're disappointed to hear that you feel the recent plumbing work may not fully resolve the problem.Rest assured your concerns are important to us, and we'll be sure to use your feedback to help us improve our services.If the same issue happens to reoccur, please let us know, and we'll delve deeper to find a more permanent solution.Feel free to contact us via any of your preferred channels or by emailing us at lqdirect@lqgroup.org.uk. If email is your preferred option, it would be most helpful if 'Trustpilot' is mentioned in the subject line of your email too.Many Thanks,Customer Service Team

Hi Amanda,Thank you so much for your amazing review! 😊We absolutely love this and were overwhelmed with your kind comments.It’s so nice to read such amazing feedback, and it certainly makes us proud to know you always have a pleasant experience when contacting us.Many thanks to you again, it’s a pleasure to help you, and we look forward to helping you again soon.Customer Service Team

Hi Dorcas,Thank you so much for your fabulous review!It's fantastic to hear everything went perfectly for you, and we greatly appreciate your kind words about the engineer's professionalism and efficiency. Providing a seamless experience for our residents is important to us, and we're delighted that our engineer was able to complete their work without any disruption to your workday.Your feedback is much appreciated, and we thank you once again for taking the time to share this with us.We're looking forward to helping you again 🙂Many ThanksCustomer Service Team

Hi Darchy Midiman,,Thank you so much for leaving us a 5-star review! 😊We've loved hearing about your experience with us, and we're so glad that you've only positive things to say about your recent call with us. We strive to provide a calm and pleasant experience for all our residents and customers, which makes us super proud to know this is the experience you've had.Thank you again for taking the time to share your feedback; it's greatly appreciated.Customer Service Team

Hi Karen,Thank you for taking the time to share your recent experience with us.We're truly sorry to hear about the ongoing issues you're facing with your boiler, and we apologise for any inconvenience this may have caused.Dealing with recurring problems can be very frustrating, especially when it affects your comfort and ability to control your heating, but we genuinely appreciate you bringing this to our attention.If you need any assistance in resolving this matter with Swale Heating, please don't hesitate to reach out to us. It'll be our pleasure to help.We have a fantastic team here, and you can contact us via email at lqdirect@lqgroup.org.uk. It would also be most helpful if you could mention 'Trustpilot' in the subject line of your email too.Many Thanks,Customer Service Team