LQ estate agents in London, Sidcup and Warwick

Hi Tisha,Thank you for your review and for sharing your thoughts with us.We truly value your feedback and we're dedicated to ensuring a positive experience for all our customers.If there's anything specific we can assist you with, please don't hesitate to reach out. You can contact our fantastic team via email at lqdirect@lqgroup.org.uk. Feel free to get in touch anytime, and remember to use 'Trustpilot' as your email subject.Warm Regards,Customer Service Team

Hi Stephen,Thank you so much for taking the time to leave us a review! 🙂Your feedback is incredibly valuable to us, and we are thrilled to hear that you had a positive experience with our maintenance service. We're especially happy to hear that you found our operative to be polite and efficient.We truly appreciate you sharing your experience with us, and we can't wait to assist you again in the future.Many Thanks,Customer Service Team

Hi Inga,Thank you so much for your fabulous review!It's great to hear that you're happy with the finished work. We appreciate your kind words and positive feedback following your recent experience with us.A huge thanks once again, and we very much look forward to helping you again 😊Customer Service Team

Hi Joshua,Thank you so much for giving us a 5-star rating! 😊We're glad to hear that the process went smoothly after the initial stage. We apologise for the delay in reaching the survey stage and any inconvenience it may have caused. We're always looking for ways to improve our services and we'll certainly take your comments into consideration.We appreciate you taking the time to share your experience with us, and we thank you once again for your feedback; it truly means a lot to us.Customer Service Team

Hi Karen,Thank you for your amazing review! 😀Your positive feedback and kind words are incredibly valuable to us. We're truly delighted to hear that you were pleased with the plasterer's work, their friendly attitude, and their meticulous care in safeguarding your belongings, as well as ensuring that your home was left clean and tidy.Your recommendation for our operative is greatly appreciated, and we're certain he'll be over the moon to read your fantastic review too.Thank you once again!Customer Service Team

Hi Jayne,Thank you for taking the time to leave us a review and for sharing your thoughts with us.We understand that adjusting to retirement and managing repairs can be a new process. We're here to support you as you navigate this transition. Please feel free to reach out to us at any time, and it will be our utmost pleasure to help wherever we can 🙂Many Thanks,Customer Service Team

Hi Aminata,Thank you so much for your 5-star review! 😊It sounds like everything went perfectly for you, which is fabulous to hear!Many thanks again for leaving us a review, and we hope we can help you again soon.Customer Service Team

Hi Richard,Thank you for taking the time to share your recent experience with us.We hear your dissatisfaction with the tile replacement, and we apologise profusely for any disappointment this has caused. Whilst we do our best to ensure customer satisfaction is met, we appreciate your feedback, and we'll be sure to share your concerns as it helps us to understand when things don't go so well.With situations like the one you've experienced, our maintenance team will do their utmost to source a like-for-like match. However, from time to time, it's not always possible to find the perfect match, and our operatives are obliged to find the nearest and next best match to ensure the repair is completed for you. Understandably, there may be a slight variation from the original tiles, and we understand why this would cause a bit of disappointment.As mentioned above, we're more than happy to share your feedback with the team for you, and we'll take your comments into consideration as we continue to improve our services.In the meantime, if there's anything else we can help you with, feel free to reach out to us via any of your preferred channels or by emailing us at lqdirect@lqgroup.org.uk.Many Thanks,Customer Service Team

Hi Sunil,Thank you for your kind words and for taking the time to share your experience.We're delighted to hear that you found the process quick and professional, and Azfarul was so helpful in making this happen for you. We're proud of Azfarul for delivering an amazing service, and your wonderful review has certainly made us smile.Many thanks again for your feedback; it's truly appreciated! 🙂Customer Service Team

Hi Sheila,Thank you so much for your 5-star review! 😊We're thrilled to hear that you had a great experience and that the issue was resolved quickly. Your fabulous feedback is truly appreciated, and we will continue to strive for excellent customer service.We look forward to assisting you again... hopefully sometime soon!Many Thanks,Customer Service Team

Hi kk,Thank you for taking the time to leave us a review.We're so sorry to learn of your continued dissatisfaction, and we sincerely apologise if your experience has fallen short of your expectations.We're here to help and would love the opportunity to look into this matter further for you. To help us, please email the details to us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) where it will be our pleasure to assist.Sometimes multiple visits are needed to fully rectify the issue; this isn't unusual, especially with more complex repairs, but we understand the frustration this can cause and we offer our apology for this.Feel free to reach out to us at any time. It would be great to hear from you, and we'll be sure to do our utmost to help 🙂Many Thanks,Customer Service Team

Hi Paul,Thank you for sharing your recent experiences with us. We're sorry to hear that you were not entirely happy with the service you received, and we apologise for any dissatisfaction this may have caused.We understand your concerns regarding the trunking and the single controller for both windows, and we appreciate you bringing this to our attention. After further investigation, we can confirm that the installation was carried out as agreed with our maintenance supervisor and in line with the quote provided by our contractor. However, your feedback is greatly valuable to us, and we will certainly take it into consideration for future projects.If there is anything else we can assist you with, please don't hesitate to reach out. Our team is here to help, and you can contact us via email at lqdirect@lqgroup.org.uk with 'Trustpilot' as the email subject.Many ThanksCustomer Service Team

Hi,Thank you so much for taking the time to leave us a review!Your kind words about the engineer's professionalism and attention to detail mean a lot to us. Most importantly, it makes us happy and proud to know you've had the best possible experience and received great service.A huge thanks for sharing this with us, and we're looking forward to helping you again... hopefully sometime soon 🙂Customer Service Team

Hi Adam,Thank you so much for your review!It sounds like your recent experience went perfectly for you, which is fabulous to hear.We shall continue working hard to deliver a great service, and we hope we can be of further help again soon 😊Many Thanks,Customer Service Team

Hi Chris,Thank you so much for leaving us a 4-star review!We're deeply sorry to learn that multiple visits were needed to complete the work. We can imagine the inconvenience and financial strain this caused you, for which we offer our sincerest apology. We certainly appreciate your patience and understanding during the whole process, and we're pleased to hear that the second engineer was able to successfully fix the boiler. We love that you found K&T friendly and helpful too.Many thanks again, Chris! Your feedback is greatly appreciated 😊Customer Service Team

Hi Yazzie,Thank you for your review and for sharing your recent experience with us.We're very sorry to hear that the quality of work on the socket has caused dissatisfaction and that our operative left some mess behind. This is not the standard of service we aim to provide, and we apologise for the inconvenience this has caused.We're here to help, and if there is anything we can do to make things right, please let us know. You can reach us by email at lqdirect@lqgroup.org.uk. When emailing us, please can you kindly use "Trustpilot" as your email subject. Feel free to reach out at any time and it'll be our pleasure to help you.Many Thanks,Customer Service Team

Hi Alvin,Thank you for your 4-star review!We appreciate you taking the time to share your positive experience with us, and we're chuffed to hear that you found our reporting process easy and accessible. Ensuring a seamless and efficient experience for our residents and customers is a top priority for us, and we're delighted that our staff were able to meet your expectations.Thank you once again for sharing this with us. We truly appreciate it 😊Customer Service Team

Hi Djanet,Thank you so much for your fabulous review! 😊We're thrilled to hear you had a positive experience! We always aim to provide our residents with the best service possible, and it's fantastic to hear that John exceeded your expectations. Your kind words for John are truly appreciated, and we're delighted that you were pleased with his work and expertise.It was a pleasure to assist you, and we're eagerly looking forward to helping you again.Many Thanks,Customer Service Team

Hi B&J Nurse,Thank you so much for your review and for bringing this matter to our attention.We're so sorry for the difficulties you've experienced. It's important to us that all residents feel safe and comfortable in their homes, and we apologise profusely that the recommended concerns raised by an OT are yet to be addressed.We would like to investigate this matter further to find out what's causing the delay and to provide you with an update.Please kindly email the details to us at lqdirect@lqgroup.org.uk where our dedicated team will gladly assist you. It would be most helpful if 'Trustpilot' is used as your email subject when contacting us on this occasion.We hope to hear from you soon 🙂Many Thanks,Customer Service Team

Hi Kelly,Thank you so much for your awesome review! 🙂It's great to hear that you've had a positive experience with Leslie, and we love how he always delivers excellent service. Leslie is certainly a great asset to us, and it makes us super proud to know he's doing a wonderful job for our residents too.We're looking forward to helping you again, so feel free to let us know if there's anything else we can assist you with.Many Thanks,Customer Service Team

Hi Sal,Thank you for your review; we truly appreciate your feedback.Whilst we regret not fully meeting your expectations, please know that your feedback and suggestions are highly valuable to us.Ensuring that our maintenance team delivers attentive, and a thorough service is crucial to us, and we will use your feedback to help us look at ways we can enhance our communication and reporting practices.We're also sorry to hear that you felt ignored, and we understand the disappointment this can bring. If there is anything we can do to assist you, please feel free to reach out to us via email at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject), and we will do our very best to help you.Many Thanks,Customer Service Team

Hi Richard,Thank you so much for rating your recent experience with 5 stars! 😊We're delighted that the visit with our gas engineer went very well and the repair was completed promptly for you. It's reassuring for us to hear this and it makes us proud to know you've had a positive experience too.Many thanks again! We're looking forward to helping you again soon.Customer Service Team

Hi Elias,Thank you for sharing your feedback with us.We understand your frustration with the ongoing hot water issue. It's unacceptable to be without hot water for an extended period, especially after the problem has been identified. We sincerely apologise for all the trouble you've experienced and for the continued delay in resolving this for you.We appreciate your patience so far, but we also understand your increasing concern. Rest assured, we're committed to resolving this situation and would greatly appreciate your input to help us achieve that.To assist you further, please feel free to email us the details along with your full address at lqdirect@lqgroup.org.uk and use 'Trustpilot' as the subject of your email.Many Thanks,Customer Service Team

Hi Sheena,Thank you so much for the 5 star review,It really is great for us to read the plumber was nice and understanding and your repair was fixed quickly and professionally, This certainly makes us really happy.We really do value your feedback and would like to thank you again for taking the time to share this with us,Many Thanks,Customer Service Team,