LQ estate agents in London, Sidcup and Warwick

Hi George,Thank you for sharing your experience with us.We're sorry to hear about what happened and we truly understand your frustration with the inconsistency in the service provided.Customer satisfaction is important to us, and we'll use your feedback to improve our communication and ensure the engineers are better equipped to address all aspects of the service.We would like to make things right for you and address what went wrong on this occasion. If you haven't already been in touch with us, we'd love to hear from you.Please feel free to email the details to us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject), and one of our helpful advisors will be happy to assist you further with this matter.Many Thanks,Customer Service Team

Hi Garmoot Meeto,Thank you for leaving us a 4-star review!Your feedback is valuable to us, and we're glad to hear that the engineer provided you with a positive experience. We strive to ensure our residents receive excellent service, and we're happy to know that our engineer was helpful with your questions and has met your expectations.Many thanks again! 😊Customer Service Team

Hi Mrs Magbagbeola,Thank you so much for sharing your recent experience with us.We're sorry to hear about the lack of communication during your gas safety appointment. This is not the level of service we expect from our contractor, and we truly appreciate you bringing this to our attention.Ensuring that our customers feel informed and confident about their safety is a top priority for us. Please be rest assured your feedback will be shared to ensure that our engineers provide clear and helpful communication during gas checks.After further investigation, we're pleased to confirm that your home passed the gas safety inspection checks. We hope this helps ease your mind, and please know that we are here for you if you have any more questions.Please feel free to contact us at any time. We're reachable at lqdirect@lqgroup.org.uk and we kindly request 'Trustpilot' is used as your email subject. Our dedicated team is ready to assist you.Many Thanks,Customer Service Team

Hi Kat,Thank you so much for your 5-star review! 😊We appreciate your amazing feedback and we're glad to hear you had a positive experience. It certainly makes us proud to know our team delivered quick and professional service, so a huge thanks once again for taking the time to let us know.We hope we can help you again soon.Many Thanks,Customer Service Team

Hi Marie,Thank you for leaving us a 5-star review! 🙂We’re chuffed to hear you’ve had a positive, polite, and professional experience.Your feedback is so important to us, and we can’t thank you enough for sharing your experiences with us too.Many thanks again, and please reach out if there’s anything else we can do for you.Customer Service Team

Hi Audrey,Thank you for your review and kind words.We're absolutely thrilled to hear that you were happy with the repair and the overall experience. We strive to provide our customers with the best possible service, and we're glad that our contractor was able to meet your expectations.We're looking forward to helping you again 😊Many Thanks,Customer Service Team

Hi Eliz,Thank you so much for rating your experience so highly! 🙂We love that you received a prompt service and that you found our operative polite and respectful too. Your feedback has certainly made us happy, and it's always the kind of service we work hard to achieve.Thanks again for your amazing review, and please let us know if there's anything else we can help you with.Customer Service Team

Hi TeaPot cookfood,Thank you very much for taking the time to share your experience with us.We're pleased to hear you found the operative pleasant; it certainly makes us happy to hear this too.We're sorry to learn the repair didn't last, and we would love to offer further help and arrange for our operative to return to your home.If you're not already in touch with us, we kindly invite you to email your details to our dedicated team here, who will gladly help you with making the arrangements.We're reachable at lqdirect@lqgroup.org.uk, and it'll be most helpful if 'Trustpilot' is used as your email subject on this occasion.We hope to hear from you soon 🙂Many Thanks,Customer Service Team

Hi Wendy,Thank you so much for leaving us a review!We've enjoyed hearing about your experience with us, and it makes us happy to know everything went perfectly for you.It's also wonderful to know that our maintenance department was responsive and that you were happy with the work completed. We always aim to provide excellent customer service, and we're glad that our operatives were polite and respectful too.A huge thanks once again for your amazing review and kind comments. We hope we can be of help again soon 😊Customer Service Team

Hi, Ummtasneem Nadia,Thank you for taking the time to bring this matter to our attention.We're very sorry to hear you've experienced lack of communication with our pest control contractor, and we understand why this would be disappointing for you too.We'll be more than happy to help and follow up on the rodent issue with our contractor and provide you with an update.To help us make it possible, we kindly invite you to email your details to us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) where one of our helpful advisors will be more than willing to help.Many Thanks,Customer Service Team

Hi Lorraine,Thank you for leaving us a review and for raising your concerns with us.We’re saddened to learn of your dissatisfaction and we apologise profusely for the disappointment you’ve experienced.If there’s anything further we can do to help, please do let us know, and we’ll be sure to do whatever we can.Our dedicated team here is reachable by email at lqdirect@lqgroup.org.uk, and we kindly request ‘Trustpilot’ is used as your email subject on this occasion.Feel free to reach out to us at any time and it'll be our pleasure to help.Many Thanks,Customer Service Team

Hi Mary,Thank you so much for taking the time to share this with us.We’re so sorry to learn of your dissatisfaction, and we apologise if our repairs service has fallen short of your expectations on this occasion.We always try our hardest to deliver an amazing service, so it’s naturally concerning to us to hear the quality of the repair isn't what you hoped for. Rest assured we'll share your feedback as it helps our management team understand where a more improved service would be welcomed.In the meantime, if there's anything else we can help you with, please feel free to contact us, and we'll do our utmost to help.Contact is welcome via any of your preferred channels or by email at lqdirect@lqgroup.org.uk where we kindly request 'Trustpilot' is used as your email subject.Many Thanks,Customer Service Team

Hi JW,Thank you for leaving us a review.We’re truly sorry to learn you’ve had a disappointing experience and furthermore to hear there was an issue with the boiler leaking.We trust all is in hand in resolving this for you but please don’t hesitate to let us know if you need further help from us.We welcome contact through any of your preferred channels or by email at lqdirect@lqgroup.org.uk. If email is your preferred method of contact, we kindly request ‘Trustpilot’ is used as your email header on this occasion.Many ThanksCustomer Service Team

Hi Karen,Thank you so much for your review! 🙂We're so sorry to learn that the issue persists, and we're committed to helping you find a resolution.We trust our operative has reported this issue to us with his findings. However, if you need further help with this, please do let us know, and it'll be our pleasure to further investigate this matter for you.We have an amazing team here willing to help, and we're reachable by email at lqdirect@lqgroup.org.uk. Please kindly use 'Trustpilot' in the subject line of your email too. Many Thanks,Customer Service Team

Hi Halford J,We welcome your review, and we thank you for sharing your experience with us.We appreciate your feedback and we're glad to hear that the engineer was able to resolve the issue with your central heating. We understand that the initial scheduling changes may have been frustrating, and we sincerely apologise for the inconvenience this may have caused. We love that the engineer's professionalism and dedication to finding a solution made the experience positive for you.Thank you once again for sharing this with us; it's greatly appreciated, and we look forward to assisting you again soon 😊Customer Service Team

Hi Janice,Thank you so much for taking the time to leave us a review!🙂It's fantastic to hear that you appreciated the engineer's professionalism and friendliness. Your high rating certainly means a lot to us too.Providing an excellent service is our top priority, and we can't wait to assist you again in the future.Many Thanks,Customer Service Team

Hi Tisha,Thank you for your review and for sharing your thoughts with us.We truly value your feedback and we're dedicated to ensuring a positive experience for all our customers.If there's anything specific we can assist you with, please don't hesitate to reach out. You can contact our fantastic team via email at lqdirect@lqgroup.org.uk. Feel free to get in touch anytime, and remember to use 'Trustpilot' as your email subject.Warm Regards,Customer Service Team

Hi Stephen,Thank you so much for taking the time to leave us a review! 🙂Your feedback is incredibly valuable to us, and we are thrilled to hear that you had a positive experience with our maintenance service. We're especially happy to hear that you found our operative to be polite and efficient.We truly appreciate you sharing your experience with us, and we can't wait to assist you again in the future.Many Thanks,Customer Service Team

Hi Inga,Thank you so much for your fabulous review!It's great to hear that you're happy with the finished work. We appreciate your kind words and positive feedback following your recent experience with us.A huge thanks once again, and we very much look forward to helping you again 😊Customer Service Team

Hi Joshua,Thank you so much for giving us a 5-star rating! 😊We're glad to hear that the process went smoothly after the initial stage. We apologise for the delay in reaching the survey stage and any inconvenience it may have caused. We're always looking for ways to improve our services and we'll certainly take your comments into consideration.We appreciate you taking the time to share your experience with us, and we thank you once again for your feedback; it truly means a lot to us.Customer Service Team

Hi Karen,Thank you for your amazing review! 😀Your positive feedback and kind words are incredibly valuable to us. We're truly delighted to hear that you were pleased with the plasterer's work, their friendly attitude, and their meticulous care in safeguarding your belongings, as well as ensuring that your home was left clean and tidy.Your recommendation for our operative is greatly appreciated, and we're certain he'll be over the moon to read your fantastic review too.Thank you once again!Customer Service Team

Hi Jayne,Thank you for taking the time to leave us a review and for sharing your thoughts with us.We understand that adjusting to retirement and managing repairs can be a new process. We're here to support you as you navigate this transition. Please feel free to reach out to us at any time, and it will be our utmost pleasure to help wherever we can 🙂Many Thanks,Customer Service Team

Hi Aminata,Thank you so much for your 5-star review! 😊It sounds like everything went perfectly for you, which is fabulous to hear!Many thanks again for leaving us a review, and we hope we can help you again soon.Customer Service Team

Hi Richard,Thank you for taking the time to share your recent experience with us.We hear your dissatisfaction with the tile replacement, and we apologise profusely for any disappointment this has caused. Whilst we do our best to ensure customer satisfaction is met, we appreciate your feedback, and we'll be sure to share your concerns as it helps us to understand when things don't go so well.With situations like the one you've experienced, our maintenance team will do their utmost to source a like-for-like match. However, from time to time, it's not always possible to find the perfect match, and our operatives are obliged to find the nearest and next best match to ensure the repair is completed for you. Understandably, there may be a slight variation from the original tiles, and we understand why this would cause a bit of disappointment.As mentioned above, we're more than happy to share your feedback with the team for you, and we'll take your comments into consideration as we continue to improve our services.In the meantime, if there's anything else we can help you with, feel free to reach out to us via any of your preferred channels or by emailing us at lqdirect@lqgroup.org.uk.Many Thanks,Customer Service Team