LQ estate agents in London, Sidcup and Warwick

Hi Bradleah,Thank you for taking time to share your thoughts with us and although you've left us a negative review, we'd like you to know we still value your feedback.We're truly saddened to hear you feel this was and we can honestly say such behaviour towards our residents will not be tolerated under any circumstances.We appreciate at times things do go wrong but we're always willing to discuss anything that may be of concern as well as working with you in finding a resolution.If of course we can be of further assistance, please do let us know by email at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) where it'll be our pleasure to arrange for our dedicated team to contact you.Many ThanksCustomer Service Team

Hi Nicci,Thank you for leaving us a review and for taking the time to share your thoughts with us.We're saddened to learn of your dissatisfaction, and we sincerely apologise if the service you've received has failed to meet your expectations.We always aim to achieve a good quality service, and we understand that from time to time, some repairs may take longer than you hoped for. Rest assured; we've taken onboard your feedback as it will help us to look at where a more improved service would be welcomed.In the meantime, if there's anything we can do to help, please let us know by email at lqdirect@lqgroup.org.uk (with 'Trustpilot' in the subject line) where we'll gladly do our best for you.Many Thanks,Customer Service Team

Hi Philip,We welcome your review and we thank you for sharing your feedback with us.We sincerely apologise if our service did not meet your expectations and for any dissatisfaction you experienced.As part of our Planned Maintenance programs, we assess component renewals for bathrooms and kitchens annually based on stock condition surveys we previously carried out in your home. This survey helps us prioritise homes in need of new installations.Whilst components like kitchens, bathrooms, and windows etc are designed to last for many years, we understand that repairs may be necessary from time to time. We're more than happy to continue carrying out repairs on your existing components and we kindly invite you to let us know if there's any repairs that need attention.We're reachable through any of your preferred channels or via email at lqdirect@lqgroup.org.uk. If email is your preferred method of contact, please mention 'Trustpilot' in the email subject line as this would be most helpful to us too.Please feel free to get in touch, and we will do our utmost to help with any enquiries you may have for us 🙂Many Thanks,Customer Service Team

Hi Mary,Thank you so much for your review 🙂We're sorry to hear about the misunderstanding with your heater enquiry and we apologise for any frustration and inconvenience it has caused.We would love to help and make things right. If you haven't already contacted us, please feel free to email the details to us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email header), and our team will be more than happy to help with your enquiry.Many Thanks,Customer Service Team

Hi Leele,Thank you for your review and for sharing your thoughts with us.We're truly sorry to hear about your frustration and apologise for the experience you described.We take all concerns seriously, especially those related to the health and safety of vulnerable individuals, and we strive to provide the best service to everyone. It's disappointing to hear that we did not meet your expectations on this occasion.We would very much love the opportunity to better understand the issue and see how we can further help. To help us address this, we kindly invite you to email your details to us at lqdirect@lqgroup.org.uk with 'Trustpilot' in the subject line. Our dedicated team is ready to do their best to provide help and assistance.Many Thanks,Customer Service Team

Hi Yasir,Thank you so much for your 5-star review!🙂We're delighted that everything went well with your recent gas safety visit, and we're proud to hear that our gas contractor is delivering an amazing service to our residents.Your kind words about the engineer mean a lot to us, and it's great to learn that a quick courtesy call was welcomed too. Those little extras certainly make a huge difference.Many thanks again for sharing this with us!Customer Service Team

Hi Christine,Thank you so much for your review and for giving your recent experience a 4-star rating!We truly appreciate your feedback, and we're delighted to hear that you had a positive experience. It's wonderful to know that our engineers are providing excellent service to our residents.We look forward to assisting you again soon 😊Many Thanks,Customer Service Team

Hi Linda,Thank you very much for the positive feedback!We're chuffed to hear that you had an amazing experience and that everything went smoothly and quickly for you. It's lovely to hear this and we're grateful to you for taking time to let us know too.It's always a pleasure to help and we look forward to helping you again.... hopefully sometime soon 🙂Many Thanks,Customer Service Team

Hi Asvir,Thank you so much for sharing your experience with us!We're thrilled to hear that you had the best possible experience and it warms our hearts to know that our engineer was polite and efficient as well.Your feedback is incredibly valuable to us and it's exactly the kind of service we always strive to provide.We look forward to the opportunity to assist you again soon 🙂Many Thanks,Customer Service Team

Hi Gurpreet,Thank you so much for taking the time to let us know how your recent visit went. We appreciate your 5-star rating too!It’s always lovely to hear when our residents have a wonderful experience, and we really do welcome your feedback.Many thanks again! We look forward to helping you again soon 😊Customer Service Team

Hi Stefanie,Thank you so much for taking the time to leave us a review and for sharing your experience with us.We value your feedback, and we certainly understand your frustration with being unable to reach us regarding your tenancy.We strive to provide excellent customer service and are committed to resolving any issues promptly. We therefore apologise profusely for the difficulties you've experienced in contacting us, and to learn your emails were left ignored.There are various ways in which you can contact us, and you’re more than welcome to reach out through any of our channels. We appreciate our phone lines can be busy at certain times, but we also have our website and social media page on Facebook.To help us assist you further in resolving this matter, please feel free to reach out to us at any time. If email is your preferred option, we kindly request ‘Trustpilot’ is used as your email subject on this occasion, and we kindly invite you to send your email to our dedicated team here at lqdirect@lqgroup.org.uk.We hope to hear from you soon 🙂Many Thanks,Customer Service Team

Hi Sahra,Thank you so much for taking the time to share your thoughts and feelings with us 🙂It's great to hear that you're happy and love the service we provide; this is reassuring for us to hear as well.We'll continue working hard to deliver a great service, and we hope we can be of further assistance to you again soon.Many Thanks,Customer Service Team

Hi Mrs. Bancroft,Thank you so much for your review and for bringing your concerns to our attention.We’re saddened to learn you’re experiencing noise nuisance from your neighbour and furthermore for the impact it’s having on you. We truly sympathise with you, and we understand why your neighbour’s behaviour is upsetting for you too.From the information provided within your review, it’s quite worrying to hear your neighbours are physically fighting, and if ever you feel the welfare of your neighbour is at risk, we would strongly advise you to report the incidents as and when they happen to the police. It’s important this process is followed so the police can attend straight away, and if the police have any concerns, they’ll be sure to liaise with our neighbourhood team.More importantly, we sincerely apologise if we haven’t previously provided you with the help and support regarding this matter. We’d love to delve into this further to gain a full understanding of the problem so we can see what else we can do to offer further advice and guidance.With this in mind, we kindly invite you to email your details to us at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ as your email subject) where it’ll be our pleasure to arrange for a dedicated staff member to contact you.In the meantime, we’ve included some links for you below from our website which may also be helpful in the problems you’re experiencing.https://help.lqgroup.org.uk/help/tenant/antisocialbehaviour/asb-noise-nuisancehttps://help.lqgroup.org.uk/help/tenant/antisocialbehaviour/asb-the-noise-appMany ThanksCustomer Service Team

Hi Michelle,Thank you for sharing your review and bringing your concerns to our attention.We feel your frustration and the inconvenience of having no water in your bathroom, and we apologise profusely for the disruption this has caused.We would be more than happy to assist you in finding the cause of this issue and providing you with an update. If you haven't already been in touch with us, please feel free to email your details to lqdirect@lqgroup.org.uk, where our dedicated team will be ready to investigate this matter for you. It would also be helpful if you could mention "Trustpilot" in the subject line of your email.Many Thanks,Customer Service Team

Hi Carol,Thank you for taking the time to leave us a review.We're saddened to learn of your dissatisfaction and we understand your frustration with the lack of a timely resolution.We sincerely apologise for the inconvenience this has caused you, but we want you to know that we value your feedback and we're committed to improving our customer service.We take all reviews seriously and would love the opportunity to further investigate the cause of the delay and to work with you in finding a resolution. To help us with this, we kindly invite you to email us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email header) where we'll be more than willing to assist.Many Thanks,Customer Service Team

Hi Richard,Thank you for your kind words and for taking the time to share your positive experience. We're truly delighted to hear that you were impressed by the professionalism and knowledge of our letting agents. We strive to provide our customers with the best possible service, and we're thrilled that our team exceeded your expectations. Congratulations on your new home and we wish you every happiness as you continue to make your new home yours 😊Many ThanksCustomer Service Team

Hi The Lady,Thank you for your review and for bringing your concerns to our attention.We understand how distressing this situation must be for you and your family, and we sincerely apologise for the inconvenience and frustration you've experienced with the silverfish issue.Whilst we appreciate the issue is impacting you and your children, regrettably, treating for silverfish isn’t a service we can provide for, and this decision is made in line with our maintenance and repairs policy. Understandably, this may be disappointing news for you, and we’re very sorry for the dissatisfaction it has caused.As an alternative, we strongly recommend you speak with your local authority's pest control or Environmental Health team where they’ll be able to give you help and advice in dealing with problems with pests inside your home. Some local authorities even have a pest control service which you might be able to use.In the meantime, we’ll be sure to note your feedback as it helps us to understand where a more improved service would be welcomed by our residents.If you have any further questions, please feel free to reach out to us at lqdirect@lqgroup.org.uk. and it’ll be our pleasure to help you. It’ll be most helpful too if ‘Trustpilot’ is used as your email subject when contacting us on this occasion.Many Thanks,Customer Service Team

Hi Denise,Thank you so much for the 5 star review.We are pleased to hear that any problems you have experienced have been resolved straight away, We really value your feedback and appreciate you taking the time to leave us a review, We can't wait to assist you again in the future,Many Thanks,Customer Service Team

Hi Frederick,Thank you so much for the 5* review.It is great to read the engineer was prompt and pleasant, This certainly makes us happy to know you received a great service.We really value your feedback and would like to Thank you for taking the time to share this with us,Many Thanks,Customer Service Team,

Hi Antonio,We welcome your review and are thankful for you raising your concerns with us here.We understand and share your frustration and we're truly sorry to hear about the persistent roof leak and the impact it's having on your home. We take all resident concerns seriously and are committed to providing a safe and comfortable living environment for all.We appreciate you bringing this matter to our attention and will continue to work with you to find a resolution. To assist us in this process, we kindly invite you to email your details to us so we can further investigate this matter for you.Our fabulous team is here to help, and you can reach us at lqdirect@lqgroup.org.uk. It would also be helpful if you could use 'Trustpilot' as your email subject on this occasion.Many Thanks,Customer Service Team

Hi Robert,Thank you so much for your amazing review!We're thrilled to hear Tia delivered such wonderful support during your first-time home buying experience. It's great to know that she took the time to explain everything thoroughly throughout your journey with us too. Your feedback is certainly reassuring for us, and we're sure Tia will be delighted to know she's done a fabolous job in helping you.Wishing you all the happiness in your new home Robert! We hope you settle in well and create many happy memories to cherish 😊Many Thanks,Customer Service Team

Hi Mulikatu,Thank you so much for your kind words and 5-star rating! 😊We're chuffed to hear you found our agent helpful and understanding. Delivering an excellent service is important to us, and your feedback confirms that we're on the right track.Your kind works for our advisor mean a lot too, and we hope to be of help again soon.Many ThanksCustomer Service Team

Hi Chuemeka Ogu-Jason,Thank you so much for your fabulous review! 😊It's great to hear you had the best possible experience with our advisor. It's wonderful to know that our advisor was able to provide you with the assistance you needed in a timely and helpful manner.Your kind comments have certainly brought a smile to our faces, and we're thrilled that you're loving the service from us.A huge thanks once again for sharing this with us, and we look forward to helping you again soon.Customer Service Team