LQ estate agents in London, Sidcup and Warwick

Hi June,Thank you so much for your amazing review!😀It's so lovely to read about your recent experience with us and most importantly we're over the moon to know you're happy with our operative, and furthermore for the tiling works that were carried out inside your home.Your feedback certainly helps us to understand of the great things our operatives are doing whilst in our resident’s homes too, so a huge thank you once again for taking time in sharing this with us.Customer Service Team

Hi Sacha,Thank you so much for your fabulous review! 😊Your kind comments have certainly made us smile and we’re thrilled you’re loving the service from us.A huge thanks once again for sharing this with us, it’s much appreciated.Customer Service Team

Hi Amanda,Thank you so much for your 5-star review! 🙂We're thrilled to hear that you had a positive experience with our repair service. We appreciate your kind words and we're glad that we were able to meet your expectations.A huge thanks once again for sharing this with us, and feel free to reach out if there's anything else we can do for you.Customer Service Team

Hi Sandra,Thank you so much for rating our service with 4 stars! 😊We're thrilled to hear that your recent experience was a positive one. Your feedback means a lot to us, and we're grateful you took the time to let us know too.Feel free to reach out if there is anything else we can assist you with.Many Thanks,Customer Service Team

Hi Elliot,Thank you for your review! We appreciate you taking the time to share your experience with us.We're sorry to hear that you're not entirely satisfied with the quality of the repair, but we're glad to know that you've since been in touch with us.If there's anything else we can do to assist, please don't hesitate to reach out. Our dedicated team can be contacted via email at lqdirect@lqgroup.org.uk, and we kindly ask that you use 'Trustpilot' as the subject of your email.We're here for you, and you're more than welcome to contact us anytime 🙂Many Thanks,Customer Service Team

Hi Michael,Thank you so much for your 5-star review!It's an absolute pleasure to help, and we're delighted to hear about the prompt and friendly service you received.Your feedback means a lot to us, and it certainly helps us understand the amazing work we're doing to deliver an outstanding service.We hope to be of help again soon 😊Customer Service Team

Hi Linda,This is great to hear, and we really appreciate you taking the time to let us know.We absolutely love how our maintenance team was able to address the gutter issue promptly and efficiently. It makes us super proud to hear this too.Most importantly, we're pleased you've had a wonderful experience.Many thanks again, Linda! We look forward to helping you again soon 🙂Customer Service Team

Hi Ged, Byrne,Thank you very much for taking the time to leave us a review.It's great to hear our maintenance team were prompt in attending to the problem but we're sorry to learn the issue isn't resolved.We appreciate why this would be disappointing for you and sometimes further visits may be needed to fully resolve the issue. However, we would very much love to investigate this matter further and work with you in finding a resolution.To help us make it possible, please can you email your details and concerns to us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) and our dedicated team here will be more than willing to help.Many ThanksCustomer Service Team

Hi Joanne,Thank you so much for your short and sweet review! 😀We're over the moon with your heartfelt comments and it makes us happy to know you're delighted with the service from us.Thank you for making us smile with your kind words and for being a loyal resident for so many years. We appreciate your continued support and we’re delighted to hear you've never experienced any problems.Many thanks again!Customer Service Team

Hi Mairead,We greatly appreciate your review and thank you for sharing your thoughts with us.We're very sorry to hear that some repairs have not been completed and we apologise for any disappointment this may have caused.We would like to investigate the cause of this issue further and explore ways to rectify what went wrong.To assist us in this process, we kindly ask you to email the details of the repairs to us at lqdirect@lqgroup.org.u where it would be our pleasure to assist you. Please make sure to use 'Trustpilot' as the subject of your email when reaching out to us on this occasion.Many Thanks,Customer Service Team

Hi Stella,We appreciate your review and we're thankful for your feedback.We're truly saddened to read your comments and we understand why they would be upsetting for you too.We take all concerns seriously and are committed to providing a safe and respectful environment for all residents. Such behaviour will not be tolerated, and we are dedicated to investigating your concerns.Please feel free to email full details of your concerns to our dedicated team at lqdirect@lqgroup.org.uk, (with 'Trustpilot' in the subject line), and we'll be sure to arrange contact with you to discuss your review and concerns in more detail.Many Thanks,Customer Service Team

Hi David, Your 5 star review is greatly appreciated! Thank you very much for your kind words and positive feedback. We're delighted to hear that you are very happy with the door repair. It was our pleasure to ensure the work was done to your satisfaction. Many Thanks Customer Service Team

Hi Philip,Thank you so much for your 5-star review! 🙂We're thrilled to hear you received such prompt and effective assistance, and we're delighted that we were able to meet your needs so quickly.This is great news and it's certainly made us happy to know your enquiry was handled well.Many thanks again!Customer Service Team

Hi Melanie,Thank you for sharing your recent experience with us 🙂We appreciate your kind words about the engineer's professionalism and dedication to resolving the issue; this certainly means a lot to us too.We understand that the solution isn't ideal, and we tried calling you today to gather some more information. We would like to see if there's anything further we can do to help put this right. Unfortunately, your phone was unreachable at the time of our call and if you feel the flush still isn't operating as it should, we'd love to hear from you.Please feel free to drop us an email at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) where one of our advisors will gladly help.Many Thanks,Customer Service Team

Hi Mrs. Bancroft,Thank you for taking the time to leave us another review.Our sincerest apologies to you for any upset caused; it certainly wasn't our intention to make you feel this way.We would like you to know that we're always open and willing to discuss your concerns in more detail with you and look at ways we can further assist. We truly care about the well-being of our residents, and we're deeply sorry if this isn't the kind of service you've previously experienced with us.Unfortunately, as we're unable to contact you through this channel or obtain the full history of your concerns, it's important that we kindly invite you to email us via the contact details given in our last response. This will allow us to gain a better understanding of your concerns and, of course, arrange contact with you.Many Thanks,Customer Service Team

Hi Susan,Thank you so much for rating your recent experience with 5 stars!It's lovely to hear all went well with your appointment, and most importantly, our operative was a pleasure during the time spent in your home.We truly appreciate you sharing this with us, and it makes us proud to know our maintenance team is doing a fabulous job helping our residents.Many thanks again, Susan! We hope to be of help again soon 😊Customer Service Team

Hi Jade, Thank you for sharing your feelings in your review. We always do our upmost to help and we apologise if you've had a negative experience. We understand out complaints team has been in contact with your recently. We'd be more than willing to assist you further if you could please provide more information regarding anything that's outstanding. Please email the team at lqdirect@lqgroup.org.uk and it would be great if you use 'Trustpilot' as you subject header, we're sure we can help resolve things for you. Many ThanksCustomer Service Team

Hi Peter,Thank you for sharing your review with us.We are dedicated to providing a comfortable living environment for all our residents. We understand your frustration with the delay in addressing your repair requests, and we sincerely apologise for any inconvenience caused. We're committed to investigating and help resolving any issues promptly and we kindly ask you to email your details to us to help us make it possible.Regarding the broken fence, please note that we’re responsible for the fence that separates your garden from a public area. If the broken fence is separating your garden from your neighbour’s garden, it falls within your responsibility to repair or replace as needed. We hope this clarification helps.If you have any further questions or concerns, please also feel free to reach out to us at lqdirect@lqgroup.org.uk. When contacting us, kindly use 'Trustpilot' as your email subject on this occasion,Many ThanksCustomer Service Team

Hi Bernard,Thank you so much for your positive review! 😊It's a pleasure to help you with the mice problem in your home, and we're glad to hear that our service has been effective in addressing the issue. We're committed to providing solutions that meet our resident's needs, so it truly is wonderful to know you've had the best possible experience.Many thanks again, and please do let us know if there's anything else we can help you with.Customer Service Team

Hi Anna,Thank you so much for your review and kind words! We're so pleased you found our plumber efficient and knowledgeable. Our operatives strive to provide an excellent service and it's rewarding to hear we met your expectations.Many thanks again for sharing this with us, we truly appreciate it! 😊Customer Service Team

Hi Jeannie,Thank you so much for your 5-star review! 😊We're chuffed to hear that everything went well with your appointment, and it warms our hearts to know that the engineer arrived promptly.We truly appreciate you taking the time to share this with us, and we're looking forward to helping you again.Many Thanks,Customer Service Team

Hi Mark,Thank you very much for sharing your recent experience with us 😊Your feedback means so much to us, and we're glad to hear the work was done well.It's always a pleasure to help, so feel free to let us know if there's anything else we can do for you.Many Thanks,Customer Service Team

Hi J Fozz,Thank you so much for sharing your recent experience with us.It certainly sounds like everything went perfectly for you, which is fabulous! We're glad you found our online reporting process convenient too. Providing an efficient and reliable service is equally important to us, and we're pleased to hear that your repair was completed quickly and effectively.A huge thanks once again for your amazing review, and we're looking forward to helping you again soon 😊Customer Service Team

Hi Bradleah,Thank you for taking time to share your thoughts with us and although you've left us a negative review, we'd like you to know we still value your feedback.We're truly saddened to hear you feel this was and we can honestly say such behaviour towards our residents will not be tolerated under any circumstances.We appreciate at times things do go wrong but we're always willing to discuss anything that may be of concern as well as working with you in finding a resolution.If of course we can be of further assistance, please do let us know by email at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) where it'll be our pleasure to arrange for our dedicated team to contact you.Many ThanksCustomer Service Team