Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 3/5
TrustpilotRecently had a new boiler fitted and it…
Recently had a new boiler fitted and it wasn’t a good experience, with the 3 days to clear up the mess and dirt after. The constant moaning of the engineer fitting it , on how he had to re do the previous electric engineers wiring done earlier on same day, the ill fitting of boiler and the fact he couldn’t finish off the underneath of the fitted boiler. Now waiting in a carpenter to come and box off unsightly piping. The workings of boiler were ill explained too and had to chase up the company for advice 🤔
StephenGarrood · 6 September 2024 · LQ London
Agent replied · 23 August 2024
Hi Stephen, Thank you for taking the time to share your review and comments regarding the recent work carried out by the plumber. It's great to hear that he was punctual and polite.We know how important it is to have these household essentials functioning correctly, so please feel free to email us about any continuing issue with your toilet and we'll be more than happy to be of assistance. You can reach us by lqdirect@lqgroup.org.uk using 'Trustpilot' as your subject header would be really helpful. Many Thanks Customer Service Team
★★★★★ 4/5
TrustpilotL&Q enabled me to get on the housing ladder!
L&Q enabled me to get on the housing ladder much faster than I would have thought possible. There was support provided throughout the process which made it easier.
Twivwe · 6 September 2024 · LQ Sidcup
Agent replied · 23 October 2024
Hi,Thank you so much for your positive feedback.It certainly makes us really happy to be there for all our residents and always provide help and support. Many thanks again 😊 Customer Service Team
★★★★★ 5/5
TrustpilotI received great service
I received great service and the team had really good communication! Thank you
Deborah · 6 September 2024 · LQ London
Agent replied · 23 August 2024
Hi Deborah,Thank you so much for your 5-star review! We’re over the moon to learn your recent experience went well and you’re happy with the help and support you received from us. It makes us so happy to hear such amazing feedback like yours, so thank you once again for taking time to share this with us too. In the meantime, we look forward to helping you again soon. Many Thanks Customer Service Team
★★★★★ 1/5
TrustpilotAppalling.
Appalling.Have contacted them many times about a subsiding rubbish cupboard that will take the whole porch down. As not communal will not fix so attempted to claim through buildings insurance and have been given 3 different companies to contact. Paying for Ground Maintenance for nothing done, pavements dangerous as cover in moss. Claiming money for lighting, block maintenance and tree works. I do not live in a block, lighting is owned by the council and no trees apart from people's gardens.
Emma · 5 September 2024 · LQ Sidcup
Agent replied · 23 October 2024
Hi Emma,We welcome your review, and we thank you for taking time to express your feelings with us too. We’re so saddened to learn of your disappointment, but we can understand why this has caused you to feel this way. We have a fantastic team here willing to do their best to help and advise with all enquiries and they can be reached by email at lqdirect@lqgroup.org.uk. It’ll be most helpful to us as well if ‘Trustpilot’ is used as your email subject when contacting us in this way. Many Thanks Customer Service Team
★★★★★ 1/5
TrustpilotBe careful
Be careful, you will never know what you getting into..specially share ownership flats.
Conrad · 5 September 2024 · LQ Sidcup
Agent replied · 23 October 2024
Hi Conrad,We value your feedback, and we thank you for taking the time to share your thoughts with us too. We're truly sorry to hear you feel this way.If there’s anything specifically you need help with, please let us know by reaching out to us and it'll be our utmost pleasure to do our best for you. We have an amazing team here who are reachable at lqdirect@lqgroup.org.uk and we kindly request 'Trustpilot' is used as your email subject when contacting us on this occasion. Many Thanks Customer Service Team
★★★★★ 1/5
TrustpilotRaised serious issues concerning fire…
Raised serious issues concerning fire safety and physical and mental health issues and got a standard we will come back to you in 10 days response. Really poor show by a property owner the week the grenfell report was published.
Laura · 5 September 2024 · LQ Sidcup
Agent replied · 23 October 2024
Hi Laura,We value your feedback, and we thank you for taking the time to share your thoughts with us too. We're saddened to hear you feel this way but at the same time we appreciate why this would be disappointing for you. We have an amazing team that can help and advise on all enquiries and are reachable at lqdirect@lqgroup.org.uk and we kindly request 'Trustpilot' is used as your email subject when contacting us on this occasion. Many Thanks Customer Service Team
★★★★★ 1/5
TrustpilotLack of communication with customers takes more than 1 email for a response
Staff are thick as theivs L&Q rebranded from Trafford housing most likely due to the bad reputation of trafford housing, I myself have worked in housing associations for many years which included complaints and maintenance queries/issues the housing sector throughout is on its backside because like most places like this you have half bothered people who cause and affect other staff members who actually care about their customers/residentsRecently I have raised an issue that we as residents pay service charges and noticed we haven't received 1 of our services prior to receiving letters at Princess court cornbrook for window cleaning.I queried this and stated if this hasn't been done as residents paying a service we should then be entitled to a partial refund which I haven't received no response its been over the 2 working days I contacted them and had no response I emailed again no response then raised a complaint again no response I then get a call from a completely different department about something else irrelevant to me so I called this afternoon to be informed its escalated to a stage 1 complaint and will get a response within 10 working days they clearly don't give a poo and I guarantee I won't be contacted in them 10 days as its taken me over 10 days to decide I need to call them and also now reported to the local MP of poor services from our housing association.If you are wanting to live local I get private renting isn't cheap but it's worth more your money than trying to rent a property through L&Q you won't get anywhere with them! Half the staff seem brain dead when talking to them
Customer · 5 September 2024 · LQ London
Agent replied · 13 June 2024
Hi,Thank you for your review.We value your feedback, and we thank you for taking the time to share your thoughts with us too. We're saddened to hear you feel this way, but at the same time we appreciate why this would be disappointing for you. We have an amazing team that will do their best to help you and are reachable at lqdirect@lqgroup.org.uk and we kindly request 'Trustpilot' is used as your email subject when contacting us on this occasion. Many Thanks Customer Service Team
★★★★★ 1/5
TrustpilotIF YOU Can Avoid and don’t allow contractors in unless insurance information is provided
I cannot put no stars so unfortunately have to put one down.L&q have avoided my condensation and mold in dormer roof- in 4+ years no one has been to inspect.L&q ignored vulnerable and health concerns in tenants.Latest UNBELIEVABLE issue-A contractor for L&q K&t heating fitted a boiler last June/july-Just had new flooring installed and months later after heating was on a leak from condensation pipe was leaking under my flooring (behind a kitchen unit)- 9 months later and L&q is avoiding the situation and no one is giving me any idea of who to pursue legal -SO BE WARNED IF YOU Get any damage to your property- L&q and contractor don’t want to know- we are told to take out contents insurance but leaks like this are under building insurance.L&q have a code of conduct which clearly states a contractor must reimburse any damage cause or they will get there contract rejected- K&t heating still work for L&q-Only £2500 out of pocket- had to get a loan to replace the floor due to walking injury.You will see a response from L&q staff members- totally ignored this as the CEO of L&q is aware and chooses to do nothing at all.Update-Quickest response from L&q - guest what it wasn’t to me but replying to trust pilot- L&q doesn’t have a special team to help at all- I informed the ceo and numerous staff members- who all choose to ignore me- contact me if want real facts and evidence-Look up L&q pays out £142 million in compensation- this will explain everything to you- I believe anyone who works for them must have no feelings towards other people-
Pete · 5 September 2024 · LQ Sidcup
Agent replied · 23 October 2024
Hi Pete,We've certainly taken onboard your comments and we're truly saddened to hear you feel this way. Feedbacks help us understand where we're going wrong and work on improving our services. We have a dedicated team here that can help and advice. Please email us at lqdirect@lqgroup.org.uk and would be great if you can use 'Trustpilot' as the subject header and our team will do their utmost for you. Many Thanks Customer Service Team
★★★★★ 5/5
TrustpilotNicki Clark; Exceptional Service Beyond Expectations
we are thrilled to share our experience with Nicki Clark of L&Q, who provided outstanding service during our recent apartment purchase at Western Circus. From the moment we first reached out, Nicki demonstrated a level of dedication and professionalism that truly set her apart.Navigating the real estate market is daunting, especially in these times and as first time buyers, but Nicki made the process smooth as possible and took the time to thoroughly understand our needs and preferences, offering insightful advice and guidance that was tailored specifically to us. What truly stood out was Nicki’s willingness to go above and beyond. She was always available to answer our questions, address our concerns, and provide updates.In addition to Nicki's professional expertise, she displayed a genuine care, making us feel supported and valued throughout the entire process. Thanks to Nicki, we found our dream apartment at Western Circus, and the entire process was made as seamless as possible. If Nicki is your salesperson, you will be in safe hands. She truly set a high standard for what excellent service should be.
Adam · 5 September 2024 · LQ Sidcup
Agent replied · 23 October 2024
Hi Adam,Thank you so much for the 5 star review 😊 It's great to read you received an excellent service and this certainly makes us really happy. We'll certainly forward your amazing review to the manager of the member of staff. Many Thanks Customer Service Team
★★★★★ 5/5
TrustpilotGood service.
Sandra · 5 September 2024 · LQ Sidcup
Agent replied · 23 October 2024
Hi Sandra,Thank you so much for the 5 stars 😊 We really appreciate it and truly happy to read this. Many Thanks Customer Service Team
★★★★★ 5/5
TrustpilotViewing experience at Kew Bridge rise…
Viewing experience at Kew Bridge rise went so smooth thanks to Nicki. She gave us a thorough tour of the show home and she took her time explaining everything we needed to know very kindly and patiently. She supported us going through the financial assessment and made this very new experience so easy for us.
Yasmin · 5 September 2024 · LQ Sidcup
Agent replied · 23 October 2024
Hi Yasmin,Thank you so much for the 5 star review 😊 It's great to read you received an excellent service and this certainly makes us really happy. We will forward this lovely review to the manager of the member of staff. Many Thanks Customer Service Team
★★★★★ 5/5
TrustpilotIt's been a smooth and enjoyable process
L&Q staff has been extremely kind and helpful with the purchase of their beautiful flat. Even when I couldn't continue the purchase, the refund was nice and prompt. So I will recommend L&Q shared ownership to whoever lucky!
Ms · 5 September 2024 · LQ Sidcup
Agent replied · 23 October 2024
Hi Curie, Thank you so much for taking the time to leave us a 5 star review!We're thrilled to hear about your excellent experience with our team member, Phoebe. Her dedication and kindness are indeed one of the key factors that set us apart. We appreciate your feedback regarding the efficient handling of your refund as well. Your satisfaction is a priority and we always aim to make every process as smooth and transparent as possible. Your recommendations means a great deal to us.Many Thanks Customer Service Team
★★★★★ 5/5
TrustpilotGreat service
He came on time, was friendly, and easy to cooperate with.
Christiana · 5 September 2024 · LQ Sidcup
Agent replied · 23 October 2024
Hi Christiana,Thank you so much for the 5 star review 😊 It's great to read you received an excellent service and this certainly makes us really happy. We would like to give that person some recognition therefore, if you know the name of the person, please email us their name at lqdirect@lqgroup.org.uk and also include 'Trustpilot' in the subject line. We have a dedicated team that can help forward this lovely review to the manager of the member of staff.Many Thanks Customer Service Team
★★★★★ 5/5
TrustpilotGood carpenter
When I called for repair to my toilet door they came and did a really good job. The carpenter was very respectful and professional
June · 5 September 2024 · LQ Sidcup
Agent replied · 23 October 2024
Hi June,Thank you so much for your 5-star review! We’re over the moon to learn your recent experience went well and you’re happy with the service you received.It makes us so happy to hear such amazing feedback like yours, so thank you once again for taking time to share this with us too. In the meantime, we look forward to helping you again soon. Many Thanks Customer Service Team
★★★★★ 4/5
TrustpilotL&Q. A rising standard.
I have experienced a much improved response when dealing with L&Q. In the past specific complaints/concerns about conditions of property, safety issues and prolonged periods waiting for some action to take place but never happen! Now the response I get feels urgent. L&Q are now a rising standard.
Emmanuelle · 4 September 2024 · LQ Sidcup
Agent replied · 23 October 2024
Hi Emmanuelle,Thank you so much for your positive feedback.It certainly makes us really happy to be there for all our residents and always provide help and support. Many thanks again 😊 Customer Service Team
★★★★★ 4/5
TrustpilotWith right persons everything can be done
made to feel better and put in a position to face things with more positivity
Enrico · 4 September 2024 · LQ Sidcup
Agent replied · 23 October 2024
Hi Enrico,Thank you so much for your review 😊 It's great to read you received an excellent service and this certainly makes us really happy. It sounds like you received excellent service from a particular member of staff. We would like to give our member of staff some recognition therefore, if you know the name of the person, please email us their name at lqdirect@lqgroup.org.uk and also include 'Trustpilot' in the subject line. We have a dedicated team that can help forward this lovely review to the manager of the member of staff. Many Thanks Customer Service Team
★★★★★ 5/5
TrustpilotKeep up the good work
Rating only, no written review.
Deniz · 4 September 2024 · LQ Sidcup
Agent replied · 23 October 2024
Hi Deniz,Thank you so much for the 5 stars 😊 We really appreciate it and truly happy to read this. Many Thanks Customer Service Team
★★★★★ 1/5
TrustpilotHELP
They can take notice. I've had to spend all summer with the kids playing football outside my flat, I can't here my TV can't sit outside, can't have my door open, they are abusive when asked to move shouting outside my door, Please just pu5va no ball games notice on the grass outside
Sharon · 4 September 2024 · LQ London
Agent replied · 23 August 2024
Hi Sharon, Thanks for sharing your review with us. We're sorry you feel we haven't listened to you or acted quick enough. We have a fantastic team here, and we're confident we can put things right if you contact us. You can email lqdirect@lqgroup.org.uk using 'Trustpilot' in your header, and we will do our best to turn things around. Many Thanks Customer Service Team
★★★★★ 5/5
TrustpilotVery helpful and pleased
Sharon · 4 September 2024 · LQ Sidcup
Agent replied · 23 October 2024
Hi Sharon,Thank you for leaving us a 5 star review! We're thrilled to hear that you had a great experience interacting with us. We strive to offer the best service and it's always encouraging to hear from happy customers like you.Feel free to reach out to us again if you need further assistance or have any other enquiries, we are always here to help. Many Thanks Customer Service Team
★★★★★ 4/5
TrustpilotThe website is helpful
The website is helpful, boiler breaks down too often
Anette · 4 September 2024 · LQ Sidcup
Agent replied · 23 October 2024
Hi Anette,Thank you for your review and feedback. We're happy to hear you find our website helpful, but at the same time we're sorry for the boiler breakdowns. You can always contact us by email at lqdirect@lqgroup.org.uk adding 'Trustpilot' in the subject line and we have a dedicated team that can help you with all queries.Many Thanks Customer Service Team
★★★★★ 5/5
TrustpilotTalking to the people was great!
Darren · 4 September 2024 · LQ Sidcup
Agent replied · 23 October 2024
Hi Darren, Thank you for going the extra mile and leaving us a 5 star review!We're thrilled to hear that you had a great experience interacting with our people! We strive to offer the best service and it's always encouraging to hear from happy customers like you. Feel free to reach out to us again if you need further assistance or have any other enquiries, we are always here to help. Many ThanksCustomer Service Team
★★★★★ 5/5
TrustpilotI had a great experience reserving a…
I had a great experience reserving a plot with L&Q Kew Bridge Rise. From initial contact all through to viewing and reservation was made seamless by Nicki. She was attentive to my enquiries and well Informed on her offering.
Akin · 4 September 2024 · LQ Sidcup
Agent replied · 23 October 2024
Hi Akin,Thanks so much for your 5 star review. We're absolutely delighted to read your review comments and of your experience with our service at Kew Bridge Rise. We greatly appreciate your comments regarding Nicki. She is an asset to our team and her meticulous approach to providing detailed information and attentive assistance enhances the overall experience for every potential client that comes our way. We are looking forward to providing the same level of service throughout your next steps with us. Once again, thank you for taking the time to share your experience with us.Many Thanks Customer Service Team
★★★★★ 1/5
TrustpilotWork not done after 10 and no answer from L&Q
The job is still not complete. It has been 10 days i am waiting for an update. No-one is responding to my call Updated on. 04/09Still no response. The email below is not valid as well. Nothing has been done yet at the house.
Roksan · 4 September 2024 · LQ Sidcup
Agent replied · 23 October 2024
Hi Roksan, Thanks for leaving a review and highlighting this with us. We're really sorry you've had to wait an extended time without any updates regarding when the work will be completed. We understand how frustrating this can be. We want to assist you with this but we have limited information via this platform, Could you please send us more details to lqdirect@lqgroup.org.uk with 'Trustpilot' as your subject header? One of the team will provide you with the most recent updates we have available. We look forward to hearing from you soon. Many Thanks Customer Service Team
★★★★★ 1/5
TrustpilotSAVE YOURSELVES
DO NOT , I REPEAT DO NOT BUY WITH L&Q . SAVE YOUR SELVES . THEY WILL SELL YOU POSH MODERN FLATS, INCREASE RENT and SERVICE CHARGES. MANAGERS WHO COVER PATCHES DO NOT RESPOND WHEN YOUR’RE REPORTING CONCERNS . THERE IS NOT ENOUGH STAFF TO COVER ALL THE PROPERTIES WHICH MEANS LACK OF CARE. L&Q DO NOT CARE ABOUT THEIR RESIDENTS.
Sam · 3 September 2024 · LQ Sidcup
Agent replied · 23 October 2024
Hi Sam,Thank you so much for your review and for sharing your thoughts and feelings with us.We strive to provide our residents with a positive living experience, and we're disappointed to hear that your expectations were not met. Rest assured, we value your feedback as it helps us to understand where potential improvements would be welcomed by our residents.If there's anything specific we can help you with, we'd love to hear from you and have the opportunity to discuss your concerns in more detail.To help us make it possible, we kindly invite you to email our dedicated team here at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject), and we'll be sure to assist wherever we can.Many Thanks,Customer Service Team
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