LQ estate agents in London, Sidcup and Warwick

Hi Ann-Marie, Thanks so much for the 5 star review. It's great to know our emergency out of hours team we're so helpful and relieved to hear the leak was handled promptly to save any further damage. We're always happy to help so just reach out.Many Thanks Customer Service Team

Hi Swimmer,Thank you so much for your amazing feedback!We're pleased to hear all went well with the recent gas safety check appointment, and it's great to know the operative was a pleasure to be with too.A huge thanks again for your review! Your feedback means a lot, and we look forward to helping you again... hopefully sometime soon 😊Customer Service Team

Hi Tina,Thank you so much for taking the time to leave us a review! 🙂We're chuffed to hear that you had a courteous and professional experience during your appointment. Providing this level of service is always our goal, and we appreciate you sharing your positive feedback with us.Your comments really help us recognise the amazing job our staff are doing when they visit our resident's homes.A big thanks once again, and please don't hesitate to reach out if there's anything else we can help you with.Customer Service Team

Hi Mo,Thank you so much for giving us a 5-star rating for your recent experience! 😊Your feedback is truly valuable to us, and we are thrilled that you found the experience helpful.We sincerely appreciate you taking the time to share this with us, and we can't wait to assist you again soon.Many Thanks,Customer Service Team

Hi Fatima,Thank you for sharing your review with us. We appreciate you highlighting your concerns.We completely understand your frustration regarding the maintenance issues within the communal areas and we certainly feel your dissatisfaction too. We’re truly sorry for the living conditions yourself and other residents are experiencing, including the unpleasant odours, presence of pests, and lack of response to your concerns. Ensuring a safe and a clean living environment for all our residents is important to us, and we deeply regret that we have fallen short of your expectations in this situation. Your feedback is invaluable to us, and we’re eager to address each of the issues you’ve raised.To facilitate this process, we kindly ask you to reach out to our dedicated team at lqdirect@lqgroup.org.uk. Please make sure to mention 'Trustpilot' in the subject line of your email and include any complaint references applicable to your concerns for further help and assistance.We hope to hear from you soon so we can look more deeply into this matter and address each of these issues accordingly.Many Thanks,Customer Service Team

Hi Debra,Thank you so much for leaving us a 5-star review! We're over the moon to know you've had the best possible experience, and it's great to hear the engineer was polite and efficient too.Your feedback means a lot to us, and it certainly helps us to understand the amazing work they're doing for our residents too.We hope we can be of help again soon 😊Many Thanks,Customer Service Team

Hi Michael,Thank you for your fantastic review and kind words! 😊We're thrilled to hear that you had a positive experience during your recent appointment. Providing excellent service is always our goal, and we're delighted that you recognised our engineers' expertise and commitment to safety.It sounds like everything went amazingly well for you, and we truly appreciate you sharing this with us.Thank you once again! Your feedback is incredibly valuable to us, and we hope to be of further help again soon.Customer Service Team

Hi Elida,Thank you so much for your 5-star review! 😊It sounds like everything went perfectly with your appointment, and it’s great to hear the engineer was helpful and professional whilst in your home. It's certainly reassuring for us to hear this too.Many thanks again for sharing this with us, and feel free to contact us if there’s anything else we can do for you.Customer Service Team

Hi Paul,Thank you very much for your feedback and for rating your recent experience with 5-stars! We’re thrilled to learn everything went smoothly for you and your happy with the repair too. It’s certainly made us smile so a huge thank you for sharing this with us.We’re looking forward to helping you again so feel free to reach out to us at any time😊Many ThanksCustomer Service Team

Hi Richard,Thank you so much for sharing your recent experience with us 😊We're delighted to hear that you had a positive experience and that the engineers arrived promptly. We love the efficiency of the service you received from the engineer as well.It's great to know that an additional issue was identified during the same visit, and the engineer took the time to report it to us. We trust that the issue is in good hands, but if you need further assistance, please email your details to us at lqdirect@lqgroup.org.uk (with 'Trustpilot' in the subject line of your email) and we'll be sure to follow this up for you.Many Thanks,Customer Service Team

Hi Ann,Thank you so much for your review!We appreciate your kind words about the engineer, and we're glad you found the gas checks efficient. Your positive experience means a lot to us, and we're pleased you've taken the time to share your experience with us too.Many thanks again, Ann! We look forward to helping you again soon 😊Customer Service Team

Hi Mark,Thank you for your kind review and for rating our service with 5 stars 🙂We're delighted to hear that you were pleased with the service and that your problem was resolved. We appreciate you taking the time to share your positive experience with us too.We're very much looking forward to helping you again so feel free to let us know if there's anything else we can do for you.Many Thanks,Customer Service Team

Hi Hugh,We're thankful to you for leaving us a 4-star review!It's great to hear all went well for you today. It's certainly the kind of service we always aim to achieve, so we really do appreciate you sharing this with us.We look forward to helping you again... hopefully sometime soon 😊Many thanks,Customer Service Team

Hi Pauline,Thank you so much for your review! 🙂We're incredibly grateful you've rated your recent experience so highly and we look forward to offering the same level of service to you again soon.Many ThanksCustomer Service Team

Hi Karen,Thank you so much for taking the time to leave us a 5-star review! 😊We're delighted to hear about your positive experience and we're glad you were satisfied with the service you received. It makes us proud to know that you had the best possible experience and we're happy to have met your expectations with the job.Thank you once again for sharing this with us, and we can't wait to assist you again soon.Customer Service Team

Hi Ms B,Thank you for taking the time to leave us a review and for bringing your concerns to our attention.It's concerning to hear about the electrical issues you've encountered, and we sincerely apologise for the disappointing experience you've had. We're truly sorry to learn that our electrician failed to attend as promised, and we understand why the whole situation is worrying for you too.We value your safety, and rest assured we’re committed to addressing your concerns. We would love the opportunity to investigate this matter further, understand what happened, and ensure appropriate action is taken to resolve this for you.Please kindly email your details to us at lqdirect@lqgroup.org.uk (with 'Trustpilot' in the subject line of your email), and we'll be more than happy to further assist you with this matter.Many Thanks,Customer Service Team

Hi Pearly,Thank you so much for sharing your recent experience with us! 😊We're thrilled to hear about the positive time you had at Kew Bridge Rise and your kind words about our team's welcoming nature and helpfulness mean a lot to us. We always aim to provide our customers with the information and support they need to feel confident in their decisions. It's truly rewarding to know that you had such an amazing experience with us so a big thanks to you once again for your amazing review.Customer Service Team

Hi Adam,Thank you so much for your 5-star review! 😊We're so grateful for your kind words, and we're delighted to hear that you found our team helpful, and the information provided was clear. It's important for us to provide a positive experience, and we're glad that we were able to meet your expectations.Many thanks again for sharing this with us, it's much appreciated, and feel free to let us know if there's anything we can help you with.Customer Service Team

Hi Oisin,Thank you so much for your fabulous review!We're thrilled to hear about your positive experience with Tamika. It's wonderful to know that she provided such exceptional service and support throughout your home buying journey, and we truly appreciate your kind words.We're sure Tamika will be over the moon with your amazing feedback too.Many thanks again for sharing your journey with us, and we wish you all the happiness in your new home 😊Customer Service Team

Hi Aleesia,Thank you so much for taking the time to leave us a review.We're committed to providing a positive experience for all our customers, and we're sorry to hear that we fell short of your expectations.If there's anything further we can do, to help put right what went wrong, we'd love to hear from you.We have an amazing team here, and you're more than welcome to reach out to us at lqdirect@lqgroup.org.uk. It would be most helpful to us if you could kindly use 'Trustpilot' as your email subject when contacting us on this occasion.Many Thanks,Customer Service Team

Hi Stephen, Thank you for taking the time to share your review and comments regarding the recent work carried out by the plumber. It's great to hear that he was punctual and polite.We know how important it is to have these household essentials functioning correctly, so please feel free to email us about any continuing issue with your toilet and we'll be more than happy to be of assistance. You can reach us by lqdirect@lqgroup.org.uk using 'Trustpilot' as your subject header would be really helpful. Many Thanks Customer Service Team

Hi,Thank you so much for your positive feedback.It certainly makes us really happy to be there for all our residents and always provide help and support. Many thanks again 😊 Customer Service Team

Hi Deborah,Thank you so much for your 5-star review! We’re over the moon to learn your recent experience went well and you’re happy with the help and support you received from us. It makes us so happy to hear such amazing feedback like yours, so thank you once again for taking time to share this with us too. In the meantime, we look forward to helping you again soon. Many Thanks Customer Service Team

Hi Emma,We welcome your review, and we thank you for taking time to express your feelings with us too. We’re so saddened to learn of your disappointment, but we can understand why this has caused you to feel this way. We have a fantastic team here willing to do their best to help and advise with all enquiries and they can be reached by email at lqdirect@lqgroup.org.uk. It’ll be most helpful to us as well if ‘Trustpilot’ is used as your email subject when contacting us in this way. Many Thanks Customer Service Team