LQ estate agents in London, Sidcup and Warwick

Hi Deniz,Thank you so much for the 5 stars 😊 We really appreciate it and truly happy to read this. Many Thanks Customer Service Team

Hi Sharon, Thanks for sharing your review with us. We're sorry you feel we haven't listened to you or acted quick enough. We have a fantastic team here, and we're confident we can put things right if you contact us. You can email lqdirect@lqgroup.org.uk using 'Trustpilot' in your header, and we will do our best to turn things around. Many Thanks Customer Service Team

Hi Sharon,Thank you for leaving us a 5 star review! We're thrilled to hear that you had a great experience interacting with us. We strive to offer the best service and it's always encouraging to hear from happy customers like you.Feel free to reach out to us again if you need further assistance or have any other enquiries, we are always here to help. Many Thanks Customer Service Team

Hi Anette,Thank you for your review and feedback. We're happy to hear you find our website helpful, but at the same time we're sorry for the boiler breakdowns. You can always contact us by email at lqdirect@lqgroup.org.uk adding 'Trustpilot' in the subject line and we have a dedicated team that can help you with all queries.Many Thanks Customer Service Team

Hi Darren, Thank you for going the extra mile and leaving us a 5 star review!We're thrilled to hear that you had a great experience interacting with our people! We strive to offer the best service and it's always encouraging to hear from happy customers like you. Feel free to reach out to us again if you need further assistance or have any other enquiries, we are always here to help. Many ThanksCustomer Service Team

Hi Akin,Thanks so much for your 5 star review. We're absolutely delighted to read your review comments and of your experience with our service at Kew Bridge Rise. We greatly appreciate your comments regarding Nicki. She is an asset to our team and her meticulous approach to providing detailed information and attentive assistance enhances the overall experience for every potential client that comes our way. We are looking forward to providing the same level of service throughout your next steps with us. Once again, thank you for taking the time to share your experience with us.Many Thanks Customer Service Team

Hi Roksan, Thanks for leaving a review and highlighting this with us. We're really sorry you've had to wait an extended time without any updates regarding when the work will be completed. We understand how frustrating this can be. We want to assist you with this but we have limited information via this platform, Could you please send us more details to lqdirect@lqgroup.org.uk with 'Trustpilot' as your subject header? One of the team will provide you with the most recent updates we have available. We look forward to hearing from you soon. Many Thanks Customer Service Team

Hi Sam,Thank you so much for your review and for sharing your thoughts and feelings with us.We strive to provide our residents with a positive living experience, and we're disappointed to hear that your expectations were not met. Rest assured, we value your feedback as it helps us to understand where potential improvements would be welcomed by our residents.If there's anything specific we can help you with, we'd love to hear from you and have the opportunity to discuss your concerns in more detail.To help us make it possible, we kindly invite you to email our dedicated team here at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject), and we'll be sure to assist wherever we can.Many Thanks,Customer Service Team

Hi Rashad, We sincerely appreciate you taking the time to share your experience, despite the frustrations you've recently faced. It's saddening to hear about the difficulties you've encountered while trying to sell your flat. Please accept our apologies for any inconvenience you feel we may have caused. This is not the kind of experience we aim to provide, and your feedback will help us address your concerns. We understand that you are already in contact with our homeownership team. It is our priority to assist you in successfully selling your property and, we strive to make the process as smooth as possible. We're hopeful for a positive resolution and a successful completion of your sale. In the meantime, if you require any further support or have any other concerns or queries, please don't hesitate to reach out to us. you can contact us by sending an email to lqdirect@lqgroup.org.uk. It would be helpful if you use 'Trustpilot' as your subject header. We're here to help and we mean it! Many Thanks Customer Service Team

Hi Philip,Thank you so much for your feedback and for rating L&Q with 5-stars too.We very much appreciate your review and we’re thrilled to hear everything went smoothly for you as well.Many thanks again Philip! We’re very much looking forward to assisting you with your next enquiry😊Customer Service Team

Hi Rachel,Thank you so much for your fabulous review! It sounds like your recent visit went perfectly for you, and we're chuffed to hear Dave delivered an amazing service too.We really do appreciate you sharing your recent experience with us and we’re looking forward to helping you again…hopefully sometime soon🙂Many ThanksCustomer Service Team

Hi Hina,Thank you so much for your amazing review! We're so pleased to hear about your positive experience, it's truly wonderful to know that you felt supported and cared for during your recent contact with us. We're incredibly proud of our staff and their commitment to providing exceptional service to our residents and we can't thank you enough for letting us know too.We're truly overwhelmed with your heartfelt comments, it certainly makes us proud to know we've delivered an amazing service and it's with great pleasure to help you too.Many thanks again Hina! 😊Customer Service Team

Hi Ruth,Thank you for sharing your experience with us and for the 4-star review!We understand the importance of scheduled appointments and we apologise for any surprise our arrival may have caused. Your feedback is valuable to us, and we'll make sure to address this issue to prevent it from happening again.We're thrilled to hear that you were pleased with the quality of our work and the speed of the fence installation. It's great to know that our maintenance team has done a fantastic job.We would like to investigate why communication with you may not have been fulfilled correctly and ensure it doesn't happen again in the future. Please can you email your details to us at lqdirect@lqgroup.org.uk, mentioning 'Trustpilot' in the subject line. Our team is here to help, and it’ll be our pleasure to do this for you 😊Many Thanks,Customer Service Team

Hi Rosetta,Thank you so much for sharing your recent experience with us!We're over the moon with your kind words and we're thrilled to hear about your positive experience. Your feedback certainly motivates us to continue providing excellent service, so a huge thanks once again for taking the time to let us know.We hope to be of help again soon 🙂Customer Service Team

Hi Faz, Thank you for sharing your positive feedback about the service you have received. It's great to hear that David is professional, polite, and an all-around pleasure to have in your home. We truly value your feedback, and if you've experienced any issues with other repairs or operatives, please don't hesitate to reach out with more specifics by emailing lqdirect@lqgroup.org.uk. Just use 'Trustpilot' as your subject header, and our fantastic team will be more than happy to assist you. Many Thanks Customer Service Team

Hi Eleni, Thank you for your review, we appreciate you raising this with us. We do care about all our residents and we're really sorry you feel this is not the case. Our Major works Investment Programme will make sure our homes are maintained to the Decent Homes Standard - a technical standard set by the government for social housing. Although, not every home will receive works, as this programme is prioritised based on several factors. These include our commitment to maintaining the Decent Homes Standard, where previous programmes of work have been deferred or carried over and where we’ve received referrals from our maintenance teams if more substantial works need to be carried out.We really want to help you and need more information from you to make this possible. Please email lqdirect@lqgroup.org.uk using 'Trustpilot' as your subject header. We can then let you know if you are due to have works carried out or arrange for any necessary repairs. We look forward to helping you soon. Many Thanks Customer Service Team

Hi CSmith, Thank you for taking the time to share your thoughts. We appreciate your review. We are saddened and concerned by your comments and would welcome the opportunity to look into this further. To make this possible, we would need a bit more information from you. Please reach out to our dedicated team at lqdirect@lqgroup.org.uk and use 'Trustpilot' as your subject header. We're keen to help turn things around and improve your experience with us. Many Thanks Customer Service Team

Hi Stuart, Thank for sharing your thoughts and concerns with us. Our aim when you contact us is to provide the highest level of service and as much information as possible, so we're sorry of we've not hit the mark for you. If you still need help, we're here for you and keen to put things right. We've been having some technical issues with our phone lines today and are working to resolve them quickly. You can reach us via email at lqdirect@lqgroup.org.uk and use 'Trustpilot' as your subject header, with more details of what's been happening and request that one of the team calls you back, and we can do this for you. Many Thanks Customer Service Team

Hi Michael, Thank you for taking the time to raise your concerns. We are aware of a technical issue with our phone lines and have been actively working to resolve this as soon as possible. We're sorry for any inconvenience this has caused. In the meantime, we are available via email at lqdirect@lqgroup.org.uk using 'Trustpilot' as your subject header if you need us. Many Thanks Customer Service Team

Hi Debbie,Thank you so much for your review.We're so sorry to hear of your dissatisfaction, and we sincerely apologise if our services have failed to meet your expectations on this occasion.Rest assured, we've taken on board your feedback, and we'll be sure to use it to help us look at ways we can further improve the service we deliver.We understand that delays to our first available appointments may sometimes be frustrating, and from investigating this matter further, we see that you currently have access to hot water in your home.If, of course, the situation has changed since arranging the repair with us, please let us know, and we'll be more than happy to advise further. You can reach us by email at lqdirect@lqgroup.org.uk, and we kindly request that "Trustpilot" is mentioned in the subject line of your email too.Many Thanks,Customer Service Team

Hi,Thank you for sharing your review with us. We truly value your feedback and we would like to further address your concerns. We understand your frustration regarding the building's maintenance and service charge, and we're grateful that you've highlighted these issues to us.We're here to assist you further and collaborate with you to resolve any issues that are still outstanding. Please feel free to email your concerns to us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject), and We'll be more than happy to arrange for a dedicated staff member to reach out to you.Many Thanks,Customer Service Team

Hi Linda,Thank you very much for rating your recent experience with 4-stars!This means so much to us but most importantly we’re delighted your recent experience was a good one.Many thanks for sharing this with us and feel free to contact us if there’s anything else we can do to help 😊Many ThanksCustomer Service Team

Hi Miss Begum,Thank you for sharing your experience with us.We're truly saddened to hear about your feelings, and we offer our sincerest apology if we have failed to provide the help and support you were hoping for.We would love to assist with the cleaning and repair issues to ensure your concerns are addressed appropriately. To help us do so, we invite you to email your concerns to our dedicated team at lqdirect@lqgroup.org.uk. When contacting us, please can you kindly use 'Trustpilot' as your email subject.We look forward to hearing from you soon.Many Thanks,Customer Service Team

Hi Richard,Thank you so much for your fabolous 5-star review! 😊We're truly grateful for your kind words and positive feedback and it's wonderful to hear that you found our team professional and courteous. We work hard to provide exceptional service and are dedicated to building high-quality homes that enhance communities, so your support and recognition certainly means a lot to us.A big thank you once again for your amazing feedback and please let us know if there's anything we can help you with.Customer Service Team