LQ estate agents in London, Sidcup and Warwick

Hi Fiza,Thank you so much for your fabolous review!Your heartfelt comment means the world to us, and it's certainly made our day 😀A huge thanks for sharing your thoughts with us and we're very much looking forward to helping you again soon.Customer Service Team

Hi Chris,Thank you so much for your 5-star review!We appreciate your kind words about the quality of our work, and we're over the moon that you're happy with the service provided by our plumbers.We understand your perspective on their football team preference, and we appreciate your feedback surrounding this too 🙂Many thanks again for sharing this with us and we look forward to helping you again soon.Customer Service Team

Hi NA,Thank you for taking the time to leave us a review and for sharing your feelings of dissatisfaction with us.We sincerely apologise if the service you’ve received from us hasn’t quite met your expectations and we apologise profusely for the disappointment this has caused.We understand your frustration with the delays and lack of clarity you've experienced regarding your lease extension and share purchase queries, and we're saddened to learn this has been ongoing for an extensive amount of time.If there’s anything we can do to help, please let us know, and we’ll be more than willing to assist and do our best for you.We have a fabulous team ready to help, and you’re more than welcome to email us at lqdirect@lqgroup.org.uk, ensuring ‘Trustpilot’ is used as your email subject.Many Thanks,Customer Service Team

Hi Sophia,Thank you for your fantastic and thorough review! 😊We're delighted to hear that you were impressed with the prompt and expert service provided by our gas engineer. Ensuring efficiency and reliability is our top priority, and we are thrilled to have met your expectations.We understand that unexpected home repairs can be stressful, especially with a young daughter, and we are glad that the issue was resolved to your satisfaction. It's great to hear that our text updates were helpful in keeping you informed throughout the process too.Thank you once again, Sophia! Your feedback is truly valued.Customer Service Team

Hi S T,Thank you so much for rating us so highly! 😊We're thrilled to hear that you experienced excellent service and had a great experience. Your feedback means a lot to us, and it motivates us to continue providing the best possible service.It's our pleasure to help, and we're looking forward to assisting you again soon.Many Thanks,Customer Service Team

Hi Stephen,Thank you so much for sharing your experience with us.We truly appreciate your kind words and are thrilled to hear that you found our communication clear and helpful during the repair process. We always strive to keep our customers informed and updated at every stage, so it's fantastic to hear that this was your experience with us.A big thanks once again for your wonderful review, and we can't wait to assist you again in the future 😊Many Thanks,Customer Service Team

Hi Duane,Thank you so much for your 5-star review! 😊It's great to hear you're happy with our repairs service. Our maintenance team work hard to deliver an amazing service so it's reassuring for us to hear this too.We're looking forward to helping you again so feel free to let us know if there's anything else we can do for you.Many ThanksCustomer Service Team

Hi Susan,Thank you so much for your review! 🙂We appreciate your feedback and are glad to hear that the operative was friendly and helpful. We understand your concerns about the ongoing issue with your wet room ceiling and we're committed to addressing such matters promptly and effectively. We'll be more than happy to look into this further and ensure that appropriate action is taken.To help us make it possible, please can you kindly email the details to us along with your neighbours address so we can do this for you. Our email address is lqdirect@lqgroup.org.uk and it'll be most helpful to us if 'Trustpilot' is mentioned in the subject line of your email too.Many ThanksCustomer Service Team

Hi Jacqueline,Thank you so much for leaving us a 4-star review! 😊Your feedback means a lot to us, and we're thrilled to hear that all went well and you're happy with the work recently completed in your home.We appreciate you raising your concerns regarding shoe covers, and we're sorry to hear the operative failed to use them whilst in your home. Shoe covers are provided, so it saddens us to learn they weren't used on this occasion, but we'll be sure to share your feedback to prevent the same from happening again.In the meantime, a huge thanks again for your review, and we hope to be of help again soon.Customer Service Team

Hi Essam,Thank you for sharing your thoughts with us in your review.We're truly sorry if our service did not meet your expectations, but please know that we have carefully noted your feedback and concerns.We take your comments seriously, especially regarding any perceived encouragement of anti-social behavior by our staff. Rest assured that such behavior is not acceptable to us, and we will investigate any allegations thoroughly.We would appreciate the opportunity to learn more about your concerns and discuss your review in more detail. Please feel free to reach out to us via email at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ as your email subject), and we will be more than happy to arrange contact with you.Many ThanksCustomer Service Team

Hi Valerie,Thank you for sharing your experience with us.We sincerely apologise for the continued delay with your repair and the frustration it has caused. We always aim to complete repairs promptly, but we understand that more complex repairs may take longer.If you have any further issues or concerns, please don't hesitate to contact us at lqdirect@lqgroup.org.uk, mentioning 'Trustpilot' in the subject line. We're here to help and assist you in any way we can.Feel free to reach out to us anytime and we'll be sure to do our utmost to help 🙂Many Thanks,Customer Service Team

Hi Mohammed,Thank you so much for taking the time to leave us a review!We're glad to hear you had a positive experience, and we're pleased our engineer met your expectations during their recent visit.It makes us proud to know they're delivering an amazing service, and we look forward to providing a high-quality service to you again.Many thanks again, your feedback is greatly appreciated 🙂Customer Service Team

Hi Joy,Thank you for your review and for bringing this issue to our attention.We understand your frustration with the ongoing humming noise from your boiler, and it's concerning to hear that your reports haven't been addressed adequately.We would love the opportunity to help and arrange for an engineer to come and visit to determine the cause of this issue.If you're not already in touch with us, please feel free to reach out to us by email at lqdirect@lqgroup.org.uk. Our dedicated team is here to assist you.When contacting us via email, we kindly request that you use 'Trustpilot' as your email subject.Many Thanks,Customer Service Team

Hi Mary,Thank you so much for taking the time to share your recent experience with us.We feel your frustration with the recent service you received from our contractor, and we apologise profusely if they failed to meet your expectations on this occasion. It's important for our customers to feel informed and comfortable throughout the service process and we'll share your feedback with our team to ensure that the engineers provide clear communication and updates during their visits.In the meantime, we've checked the Gas Safety Certificate for the recent checks, and everything is well with no issues or concerns raised. We hope this will give you some reassurance but if you do have any further questions, feel free to let us know by email at lqdirect@lqgroup.org.uk (with 'Trustpilot' in the subject line) where it'll be our please to help you with these. Many ThanksCustomer Service Team

Hi Ms Nasra,Thank you so much for giving your recent experience a 5-star rating!We're thrilled to hear that everything went smoothly with your appointment and that the operative arrived on time. Your positive feedback truly brightens our day, and we appreciate you taking the time to share it with us.Thank you once again, and we can't wait to assist you again in the future! 😊Customer Service Team

Hi Jolanta,Thank you so much for your kind words and support! 😊We truly appreciate your feedback and we're thrilled to see that you've rated us with 4 stars as well.Many Thanks,Customer Service Team

Hi KEL87,Thank you so much for your fabulous review! We’re delighted to hear you’ve had a positive experience with Swale Heating. They strive to provide our customers with the best possible service, and we appreciate your recognition for their hard work too.Once again, a huge thanks for sharing this with us, your feedback is much appreciated 😊Customer Service Team

Hi Manju,Thank you very much for your 4-star review! We're thrilled that everything went well for you! 😊We appreciate your feedback and understand that reaching us can sometimes be challenging. We're constantly working towards improving our communication channels to make it easier for our customers and residents to connect with us. In the meantime, we apologise for any delays that may occur.Many Thanks,Customer Service Team

Hi Georgina,Thank you for taking the time to leave us a review following your recent visit with our gas contractor.We understand your frustration with having to turn on the boiler yourself after the engineer's checks, and we’re truly sorry to learn this wasn’t done prior to the engineer leaving your home.We appreciate you letting us know, and we’ll be sure to share your feedback with our contractor to prevent the same from happening again.In the meantime, if there’s anything further we can do for you, please let us know by email at lqdirect@lqgroup.org.uk, where one of our helpful advisors will be happy to help. We kindly request ‘Trustpilot’ is used as your email subject when contacting us on this occasion too.Many Thanks,Customer Service Team

Hi Paul,Thank you so much for taking time to leave us a review!🙂It’s great to see your recent experience went amazingly for you and we can’t thank you enough for sharing this with us too.It’s always with great pleasure to help so please reach out to us if there’s something else we can do for you.Many ThanksCustomer Service Team

Hi Lou-Lou,Thank you for sharing your feedback with us. We appreciate you bringing to our attention the issue you're facing with your neighbour's dogs causing noise disturbances. We understand how frustrating this situation can be and apologise for any inconvenience it has caused you.We completely understand your hesitation in directly approaching your neighbours about the noise. While we usually recommend this approach as it can often lead to a resolution, we respect that it may not be suitable for everyone. Alternatively, you can consider leaving a polite note at your neighbour’s door or use an app to record the noise and submit it to us. Here is the link to the app for more information: https://help.lqgroup.org.uk/help/tenant/antisocialbehaviour/asb-the-noise-appYou also have the option to report noise disturbances to your local council, and they may take action if they receive further complaints.We hope you find this information helpful. If you need any further assistance, please feel free to reach out to us via email at lqdirect@lqgroup.org.uk with 'Trustpilot' as your email subject. Our dedicated team is here to help you 😊Many Thanks,Customer Service Team

Hi Mazwi,Thank you so much for your 5-star review!We're thrilled to hear you've had a positive experience following your recent contact with us.We agree that clear and detailed communication is important, and we strive to ensure that our customers are well-informed throughout their interactions with us.Once again, a huge thanks for sharing this with us, your feedback is greatly appreciated 🙂Customer Service Team

Hi Koko tombili,Thank you so much for leaving us a 4-star review! 🙂We are grateful for your feedback and appreciate you sharing your thoughts with us. Your perspective is important to us, and we are constantly working to enhance our services. Your comments will definitely be taken into account as we continue to progress.Thank you once again, and please feel free to reach out if there's anything else we can assist you with.Customer Service Team