LQ estate agents in London, Sidcup and Warwick

Hi Faruk,Thank you so much for your review!😊We appreciate you taking the time to share your experience with us and we're glad to hear that the gas engineer was polite and cleaned up after himself. We work hard with our contractors to provide our residents with a positive experience, and we're happy to hear that you were satisfied with the service you've recently received from them too.Once again, a huge thanks for your amazing feedback and we hope to be of help again soon.Many ThanksCustomer Service Team

Hi Shivam, Thanks for your positive 4 star review of the service you received from us! We're thrilled to hear that your experience with us was excellent and that Tina was so helpful and supportive. We apologise for the confusion with SRP Inventories and the lack of explanation regarding the heating and cooling system. Your feedback is invaluable, and we will address this to ensure better communication in the future. We hope you're settling in well to your new home and if you have any further questions or need assistance, please don't hesitate to reach out. We're always happy to help! Many Thanks Customer Service Team

Hi Mark,Thank you for sharing your thoughts with us. We always aim to provide excellent service, so we're disappointed to hear that your experience didn't meet your expectations. Your feedback is important to us, and we would be happy to discuss your concerns further. Please feel free to reach out to us via email at lqdirect@lqgroup.org.uk, and remember to use 'Trustpilot' as your email subject.Don't hesitate to contact us anytime; we're here to help wherever possible and assist with any worries or concerns you may have 🙂 Many ThanksCustomer Service Team

Hi Muayad,Thank you for your 5-star review!We appreciate your kind words and are thrilled you had a positive experience.We're looking forward to helping you again.... hopefully sometime soon😊Many ThanksCustomer Service Team

Hi Graham, Thank you for reaching out and sharing your concerns. We understand your frustrations and apologise for the delays you've experienced with your requests. While some repairs fall under residents responsibilities, we're always here to offer help and advice for anything we can't directly address. Regarding the visit from the Neighbourhood Housing Lead, We can see this has been raised and she will be in touch with you shortly. We genuinely want to assist you, so please let us know if you have any other outstanding enquries. You can reach us at lqdirect@lqgroup.org.uk with 'Trustpilot' in the subject line, and we'll ensure you get the support you need. Many Thanks Customer Service Team

Hi Everlyn,Thank you very much for taking time to leave us a review!We’re delighted your recent visit went well for you and the gas engineer still came to your home despite having the incorrect contact details, we’re so glad to hear this too and it certainly helps us to understand what an amazing job they’re doing for us.Many thanks again Everlyn, your feedback means so much to us and we’re appreciative of your 5-stars too😊Customer Service Team

Hi John,Thank you for taking the time to leave us a review today.We're very sorry to hear your boiler isn't working following a gas safety check with our contractor. We honestly appreciate the annoyance and inconvenience this has caused you and we would like to help put right what went wrong.To help us achieve this, please can you kindly email your details to us at lqdirect@lqgroup.org.uk and by ensuring 'Trustpilot' is used as your email subject.As soon as we have your details, we'll be more than happy to arrange contact with you.Many ThanksCustomer Service Team

Hi Tibi,Thank you so much for sharing your experience with us, we’re truly appreciative for your feedback.We’re extremely sorry to learn you’ve had a frustrating experience with your recent enquiry, and we understand why this has caused some disappointment. We strive to provide a seamless and efficient service, and it's disheartening to hear that you found our processes outdated and difficult to navigate. Rest assured we've taken onboard your feedback and we’ll use it to look at ways we can improve our services.If of course we can be of further help, please do let us know and we’ll be more than willing to assist with your enquiries.We can be reached by email at lqdirect@lqgroup.org.uk and it’ll be great if ‘Trustpilot’ is mentioned in the subject line of your email too.Feel free to reach out to us at any time where it’ll be our pleasure to do our best for you.Many ThanksCustomer Service Team

Hi Geoff,We welcome your review and we thank you for sharing your concerns with us too.We’re extremely sorry to hear of the frustrating experience with the intercom issue and the inconvenience it caused. It’s important for us to ensure our residents have a smooth and positive experience, and we offer our sincerest apology if this wasn’t the case on this occasion. Furthermore, we take all allegations seriously and we will not tolerate racism throughout our organisation. We’re committed to providing a fair and equitable experience for all our residents so it’s important for us to know if this is happening.We sincerely hope the matter with access to the building has since been resolved, but we’d like you to know we’re always willing to discuss your review and concerns in more details with you.To help us make it possible and to arrange contact with you, we kindly invite you to email your details to us at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ in the subject line) where one of our advisors will be more than happy to help.Many ThanksCustomer Service Team

Hi Shirley, Thanks so much for your 5 star glowing review!This is the type of service we aim to provide for each and every contact, so it's great to hear this has been your experience. Many Thanks Customer Service Team

Hi Stuart, Thank you for reaching out and sharing your feedback. We're truly sorry to hear about the service delays and communication issues you've faced. It's disappointing to us as we strive to provide a prompt and efficient service to all our customers. We'd really appreciate the opportunity to learn more about your experience so we can work on improving things. If you could please reach out to us at lqdirect@lqgroup.org.uk using 'Trustpilot' as your subject header, our dedicated team will do everything we can to address your concerns and make things right. Many Thanks Customer Service Team

Hi M.Lewis, Thanks for leaving us a review. It's great to hear that the engineer was polite and efficient! We're disappointed to have lost stars due to the cancellation of your previous appointment at short notice and can understand your frustrations. We truly appreciate your understanding and are committed to improving in this area.Many Thanks Customer Service Team

Hi Peter, Thank you for taking the time to express your thoughts and feelings with us. We strive to provide excellent service and are disappointed to hear that your experience has not reflected that. We value your feedback and will use it to improve our service.Our team would really welcome the opportunity to look into your concerns in more detail. If possible, could you send us an email outlining what's gone or going wrong to lqdirect@lqgroup.org.uk and please use 'Trustpilot' as your subject header? We're confident we can turn things around for you. Many Thanks Customer Service Team

Hi P Dauphin, Thank you for taking the time to leave us a 4 star review!We're so pleased to hear that your gas system is working fine and that you feel safe in your home. Your safety is our top priority, so having these checks carried out yearly is of utmost importance to us. Many Thanks Customer Service Team

Hi Deborah, Thank you for your feedback and for the 4 star review!We're pleased to hear that your gas safety check went well. We're sorry for any inconvenience caused by the oversight of the hot water timer being left off. If you need us for anything or have any other questions, please do get in touch. Many Thanks Customer Service Team

Hi Theodore, Thank you for reaching out to us and sharing your concerns. We're sorry for any issues with your application process. London Living Rent is a government-backed scheme, and we have strict criteria that needs to be met to qualify for it. Unfortunately, as you didn't meet the requirements, we have offered alternative options that may be available to you. If we can be of any further assistance, please do get in touch with us at lqdirect@lqgroup.org.uk, using 'Trustpilot' as your subject header, and we'll investigate your concerns and ensure that our processes are transparent and fair.We wish you all the best with your search. Many Thanks Customer Service Team

Hi Mailyaganam,Thank you so much for taking the time to leave us a review and for expressing your thoughts and feelings with us too.We've certainly taken onboard your feedback and we apologise profusely if our repairs policies are not what you hoped for. We fully understand and appreciate your dissatisfaction and your feedback certainly helps us to understand where an improved service would be welcomed.With all maintenance related issues, we'll always offer repairs to rectify the issue unless things happen to become beyond repair, whereby we'll consider a full replacement. We’re saddened to learn you’re appear unhappy with a repair, but we’d like you to know were here for you and we’re always willing to discuss your concerns in more detail with you.If we can be of further help, please let us know by email at lqdirect@Lqgroup.org.uk (with ‘Trustpilot’ as the email subject) where it’ll be our pleasure to assist with your enquiries.Many ThanksCustomer Service Team

Hi Ruth, Thanks so much for your 5 star rating! 😊We love to hear the operative who attended was a nice guy who got the job done. Many Thanks Customer Service Team

Hi Theresa, We really appreciate your 5 star review!😊It's great to hear you're satisfied with the works completed. Remember we're here should you need us for anything else, so please reach out. Many Thanks Customer Service Team

Hi Maureen,Thank you for leaving us a 5-star review following your recent visit.We’re over the moon to hear all went well for you, and we’re glad you found the engineer to be informative and polite.It’s reassuring for us to hear this too and it makes us happy to know our gas contractor is doing an amazing job whilst in our resident’s homes.A huge thank you once again for your feedback, it’s greatly appreciated😊Customer Service Team

Hi Kasongo,Thank you so much for your wonderful review! 😊We're so glad to hear you had a great experience and your kind words about the engineer's expertise and helpfulness means the world to us. It's our goal to provide excellent service, and we're thrilled to know we’ve met your expectations.It’s with great pleasure to help and we very much look forward to helping you again soon.Many ThanksCustomer Service Team

Hi Kerry,Thank you for taking the time to leave us a review.We’re truly sorry to learn of your dissatisfaction and we’re very sorry if our services haven’t met your expectations.As an organisation our staff are committed and strive to offer the best service to our resident’s and customers, so it’s naturally concerning for us that this isn’t the kind of service you’ve received.We’re here to help and we’d love to hear from you with any issues or concerns. Please feel free to email the details to our dedicated team at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ as your email subject) and we’ll be sure to help with your enquiries.Many ThanksCustomer Service Team

Hi Rocielle,Thank you for your 5-star review! 🙂We’re delighted you had a wonderful experience. It makes us happy to know the operative was polite and completed the job well with no problems.Your feedback certainly helps us to understand what a fab job our maintenance team are doing, so we really do appreciate you sharing your experience with us too.We hope to be of assistance to you again soon.Many ThanksCustomer Service Team

Hi John,Thank you so much or taking the time to leave us a review.We’re deeply sorry to hear about the passing of your mother, we understand that this is a very sad and difficult time for you.We appreciate your continued loyalty to our organisation, and we love that you’re loving the service we provide.Sending you our condolences and deepest sympathy, and please do not hesitate to contact us if there’s anything we can do to help.Many thanks again for your feedback!Customer Service Team