LQ estate agents in London, Sidcup and Warwick

Hi Claudia,Thank you for your review and for raising your concerns with us here.We're truly sorry to learn you're experience heating issues inside your home, and we can imagine the frustration this causes especially if it’s happening on a regular basis.We also appreciate and understand your dissatisfaction and our decision not to replace your boiler at this moment in time, and we offer our sincerest apology for any upset caused to you.Whilst we've taken onboard your feedback and feel your disappointment, our contractors are obliged to continue carrying our repairs to your boiler, especially if the existing boiler is in a repairable condition. If however, at any point the boiler is deemed unsafe or beyond repair it's only then we'll consider a boiler replacement.We really hope this information has helped to clarify the procedures we follow in instances like you’re experiencing. In the meantime, we strongly recommend you continue reporting any loss of heating to us where it'll be our pleasure to arrange for our gas contractor to attend and further investigate the cause for this to happen.We're also more than willing to discuss your review in more detail with you, and if you have any further questions or if there's anything further we can do to help, please let us know by emailing us at lqdirect@lqgroup.org.uk and by ensuring 'Trustpilot' is used as your email subject.Many ThanksCustomer Service Team

Hi D.M,Thank you for taking the time to leave us a review and for expressing your feelings with us.It saddens us to learn you’ve had a disappointing experience, and we apologise if you feel we haven’t provided you with the help and support you hoped to receive from us. We understand your frustration when this happens and we’re sorry if our efforts fell short of your expectations.Although you appear dissatisfied with the service from us, we’d like you to know we still value your feedback and will use it to improve our processes. In the meantime, if there’s anything we can do for you now, please do let us know and it’ll be our pleasure to help wherever we can. We have an amazing team here and we’re reachable by email at lqdirect@lqgroup.org.uk. It’ll be most helpful if ‘Trustpilot’ is used as your email subject when contacting us in this way. Feel free to reach out to us at any time - it’ll be great to hear from you.Many ThanksCustomer Service Team

Hi Miss Afolabi,Thank you for taking the time to leave us a review 😊We love that you've had a 4-star experience, and we're delighted you found us helpful as well as receiving a prompt response to your enquiry. This is great to hear and it's certainly the kind of service we always aim to achieve.A huge thank you once again for sharing your experience with us and we hope to be of assistance again soon.Many ThanksCustomer Service Team

Hi Duncan,Thank you so much for rating your recent experience with 5-stars!We truly appreciate your kind words and we're extremely happy to hear that you were satisfied with the service received.Your amazing feedback is reassuring for us to hear too and it's certainly the kind of service we expect our residents to receive.Many thanks again for sharing this with us and we look forward to helping you again soon 😊Customer Service Team

Hi Ali,Thanking you for your wonderful review! 😊We absolutely love your feedback for our Customer Service Team and for our amazing workers.Providing excellent customer service is paramount to us so we really do appreciate your recognition for our friendly and helpful staff.It’s our pleasure to help you, and we’re looking forward to helping you again soon.Many ThanksCustomer Service Team

Hi Nadir,Thank you very much for your fabolous review! 😊We're so glad to hear you had a positive experience. We appreciate your kind words about our team's friendliness and it's wonderful to know we met your expectations.This is certainly the kind of service we always aim to deliver, and we’re looking forward to delivering the same quality service to you again.Many ThanksCustomer Service Team

Hi Paul,Thank you for taking the time to leave us a review.We’re saddened to learn that you were unhappy with the quality of the repair. This is concerning for us too as we strive to provide excellent service, and we’re disappointed to hear that your experience did not meet your expectations. If you’re not already in touch with us regarding your dissatisfaction, you’re more than welcome to email your concerns to us where it’ll be our pleasure to arrange contact with you.We’re reachable by email at lqdirect@lqgroup.org.uk and we kindly request ‘Trustpilot’ is mentioned in the subject line of your email too.Feel free to reach out to us at anytime and it’ll be our pleasure to help 🙂Many ThanksCustomer Service Team

Hi Jakki -D,Thank you for your kind words and 5-star rating! 🙂We're delighted to hear you were impressed with the quick and efficient service you received, and it's wonderful to know that our worker was able to solve the problem immediately.It certainly makes us proud to know that you’re receiving such amazing service from us, and your feedback helps us to understand of the great work we’re doing whilst our staff are out and about in our resident’s homes.Many thanks again!Customer Service Team

Hi Josephine,Thank you for your amazing review! 😊We appreciate you taking the time to share your positive experience and we’re thrilled to hear that you were pleased with the prompt service, professionalism, and courtesy of our operative. We always strive to provide our customers with a positive and reliable experience, and we're also happy to hear that our operative was respectful of your home ensuring your cat was safe indoors.Your feedback means so much to us. Many thanks again for your review and we hope to be of help again soon.Customer Service Team

Morning Sharon,Thank you so much for leaving us a 5-star review!We're delighted you've had a positive experience, and we sincerely hope the earlier appointment didn't inconvenience you too much.We understand there can be quite a wait for some repairs, so we'll always do our best to offer an earlier appointment where availability allows us to.We're looking forward to helping you again.... hopefully sometime soon 😊Many ThanksCustomer Service Team

Hi David,Thank you so much for taking the time to let us know how your recent appointment went for you.We're so sorry to hear the walls in your home start to crumble when trying to apply screws, we can imagine the problems this must have caused. It’s good to hear our maintenance team were able to find an alternative option to secure the banister for you.We sincerely hope this has resolved the issues but please do let us know if the same issue continues to happen.In the meantime, a huge thanks to you for sharing this with us and for rating our services with 5-stars 🙂Many ThanksCustomer Service Team

Hi Enya,This is amazing and thank you so much for sharing this with us! 😊It certainly makes a world of difference to be kept update and it's great that you found the process easy to follow too.It's always with pleasure to help, so please do let us know if there's anything else we can do for you.Many ThanksCustomer Service Team

Hi Marcia,Thank you so much for leaving us a review 😊We very much appreciate you sharing your thoughts with us and we're sorry to learn you feel the questions and questionnaire is lengthy.Your opinion matter to us and we'll be sure to pass on your feedback as it helps us to look at ways we can potentially make changes.Many thanks again for sharing this with us and feel free to let us know if there's anything else we can help you with.Many ThanksCustomer Service Team

Hi Matt,Thank you so much for your fabolous review! 😊We’ve loved hearing about your journey with us, especially with our Sales Associate, Karen It's wonderful to know that Karen was so helpful and supportive throughout your journey. We work hard to ensure the buying process is a smooth and enjoyable experience as possible, especially for first-time buyers which can be a daunting experience for some.We just know Karen will be delighted with your kind words too, so a huge thank you once again for your amazing feedback and recommendation.Most importantly it makes us happy to know you've had a 5-star experience with us.Many ThanksCustomer Service Team

Hi Danielle,Thank you so much for your review.We certainly feel your dissatisfaction and we understand the frustration and stress you're experiencing with the cladding issues. Whilst we appreciate this is a disappointing experience, we welcome your review, and we apologise profusely if it’s taking longer than you hoped to rectify the issue.We’ve included a link below to the FAQ section on our website and we hope you find the information useful and helpful.https://www.lqgroup.org.uk/building-and-fire-safety/fire-safety-faqsUnderstandably resident’s and homeowners have been waiting some time for remedial works to commence. Unfortunately, due to owing a high volume of buildings that are needing these works, this will regrettably take a considerable amount of time to complete to which we sincerely apologise for the continued delay and upset this is causing.In the meantime, if you have any further questions, we’ll be more than happy to do our best to answer these for you. With this in mind, you’re more than welcome to reach out to us by email at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ as the email subject) where it’ll be our utmost pleasure to help with your concerns or queries.Many ThanksCustomer Service Team

Hi Josephine,Thank you so much for the 5 star review 😊 It's great to read you received an excellent service and this certainly makes us really happy. We would like to give our member of staff some recognition therefore, if you know the full name of the person, please email us their full name and your full address at lqdirect@lqgroup.org.uk and also include 'Trustpilot' in the subject line. We have a dedicated team that can help forward this lovely review to the manager of the member of staff. Many Thanks Customer Service Team

Hi Robia,Thank you for your review and for sharing your thoughts with us.We strive to provide a positive experience for all our resident’s and we’re very sorry if this isn’t the kind of service you’ve experienced with us.We’re committed to addressing your concerns and we’ll also use your review to help us to further improve the service we deliver too.To help us make it possible in addressing the issues as mentioned within your review, we kindly invite you to email the details to us at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ as your email subject) where we’ll gladly look into this matter further for you.Many ThanksCustomer Service Team

Hi Darrin,Thank you so much for the 5 stars 😊 We really appreciate it and truly happy to read this. Many Thanks Customer Service Team

Hi John,Thank you very much for your review.Gas contractors have to make sure they start making arrangements and book appointments around three months prior to the expire date of the certification of the previous service. We understand this might be frustrating to some and we're truly sorry.Many Thanks Customer Service Team

Hi Fiona,Thank you so much for the 5 star review 😊 It's great to read you received an excellent service from the contractor and this certainly makes us really happy. Many Thanks Customer Service Team

Hi Razvan,We value your feedback, and we thank you for taking the time to share your thoughts with us too. We're saddened to hear this, but at the same time we appreciate why this would be disappointing. We have an amazing team here who can help and advice and are reachable at lqdirect@lqgroup.org.uk and we kindly request 'Trustpilot' is used as your email subject when contacting us on this occasion. Many Thanks Customer Service Team

Hi Joanne,Thank you so much for the 5 star review 😊 It's great to read you received an excellent service and this certainly makes us really happy. Many Thanks Customer Service Team