LQ estate agents in London, Sidcup and Warwick

Hi Wendy,Thank you so much for your 5-star review!It's lovely to hear our Customer Service Team were very informative during your recent contact with us, but it saddens us to learn you're dissatisfied with the outcome which we can imagine would be disappointing for you.If there's anything more we can do to help, we'd very love to hear from you.We have a fabulous team here and you're welcome to contact us at any time by email at lqdirect@lqgroup.org.uk. It'll be most helpful for us as well if 'Trustpilot' is used as your email subject.Many ThanksCustomer Service Team

Hi Eugenija,Thank you so much for leaving us a 5-star review! 😊We appreciate your kind words about the engineer's service, and we're pleased you found him informative and helpful. We understand and feel your frustration about the rebooking process to which we apologise for and will take your feedback into consideration as we continue to improve our services delivered by our contractors.Many thanks again for your feedback, it’s much appreciated and we look forward to helping you again soon.Customer Service Team

Hi Theocharis,Thank you so much for your 5-star review!We value your feedback and we're delighted you’ve had a positive experience.Many thanks for sharing this with us and we look forward to helping you again.... hopefully sometime soon 😊Customer Service Team

Hi Freedom Spirit,Thank you so much for taking the time to leave us another review.We’re deeply sorry to hear you’re dissatisfied with the outcome of your complaint, and you feel the need to address this matter further with Environmental Health.Furthermore, we’re saddened how this issue is having an impact on you, and we sincerely apologise if we’ve failed to provide you with the help and support you hoped to receive from us.We’d love to be able to look into this matter further and how we can offer additional help and assistance.Please can you kindly email your details to us, along with your complaint reference and we’ll be sure to do our best to help. Our email address is lqdirect@lqgroup.org.uk and it’ll be most helpful if ‘Trustpilot’ is mentioned in the subject line of your email too.Many ThanksCustomer Service Team

Hi Lolit,Thank you for taking time to leave us a review and for sharing your recent experience with us.We’re truly sorry to learn your experience has fallen short of your expectations and we sincerely apologise for the disappointment this has caused.We’ve certainly taken onboard your feedback as your opinion matters to us, and it also helps us to understand where we could do better.We’d like to think everything is now progressing smoothly, but of course if there’s anything further we can do to help, please do let us know.We have an amazing team here and you’re more than welcome to reach out to us at any time. Our email address is lqdirect@lqgroup.org.uk and we kindly request ‘Trustpilot’ is used as your email subject when contacting us on this occasion.Many ThanksCustomer Service Team

Hi Martin,We welcome your review and we thank you for sharing your experiences with us as well.We're very sorry the roof repair above your bay window took a long time to complete but we're so pleased you're happy with the outcome.Unfortunately, we are experiencing quite long delays with all roofing repairs and we're working hard to resolve this issue. This is currently work in progress and we're hoping a more improved service will be available in the coming future.In the meantime, if you would like an update on the main roof repair, we'll be more than happy to help you in providing this information. Please feel free to drop us an email with your details and we'll be sure to do this for you. Our email address is lqdirect@lqgroup.org.uk and we kindly request 'Trustpilot' is used as your email subject.We hope to hear from you soon 😊Many ThanksCustomer Service Team

Hi a h,Thank you so much for your wonderful review! 😊We're chuffed to hear you're happy with your new boiler. We strive to provide a professional and reliable service, and it's wonderful to know our contractor met your expectations. Thank you once again for sharing your positive experience with us, Swale has certainly made us proud.Customer Service Team

Hi M.ioannou,Thank you so much for your review! 😊We’re delighted you had a pleasant experience with our engineer. It makes us so happy to hear this too and we very much appreciate you taking time out to share your recent experience with us.Many ThanksCustomer Service Team

Hi June,Thank you for rating our service so highly! 🙂We appreciate your positive feedback and we’re glad to hear that you are happy with the annual service you receive from us.Many thanks again June, we're chuffed to hear you're happy! We look forward to helping you again soon.Customer Service Team

Hi Sonia,Thank you so much for leaving us a 4-star review! 😊We strive to provide a consistent experience and we’re saddened to learn it hasn’t always been a positive experience for you.Your feedback is important to us, and we value your honest opinion too. It certainly helps us to understand where we could do better.Many thanks again for sharing your thoughts with us and feel free to let us know if there's anything further we can do to help.Customer Service Team

Hi Christine,Thank you so much for your 5-star review! 🙂We’re so happy to learn your recent experience was a good one. It’s always nice to hear about the fantastic service we’re providing so we really do appreciate your feedback.Many thanks again! Please let us know if there’s anything else we can do for you, and it’ll be our pleasure to help.Customer Service Team

Hi Trevor,Thank you so much for your review and for bringing this matter to our attention.We value your time and apologise profusely for the inconvenience this has caused. Whilst we appreciate the dissatisfaction this has caused; we try very hard to prevent changes to appointments and the changes are mostly due to reasons beyond our control. However, we certainly feel your frustration and disappointment, especially when it keeps happening to which we offer our sincerest apology for.We’re committed to providing an excellent service, and we hope to think this matter is in good hands. If of course you need further help from us, please do let us know and we’ll be more than willing to further assist you.We have a great team here and we’re reachable by email at lqdirect@lqgroup.org.uk. Feel free to contact us at anytime and by ensuring ‘Trustpilot’ is used as your email header on this occasion.Many ThanksCustomer Service Team

Hi Mrs Nemeth,Thank you very much for sharing your recent experience with us🙂 We're thrilled you had a 4-star experience and we’re delighted to know the engineer was able to assist you.Hopefully we can be of further help again soon, so feel free to let us know if there’s anything else we can do for you.Many ThanksCustomer Service Team

Hi Marie,Thank you very much for your 5-star review!We’re pleased the gas engineer was polite and professional. It’s certainly the kind of service we like to hear and expect our residents to receive too.Many thanks again Marie! Your feedback is greatly appreciated 😊 Customer Service Team

Hi Ahmad,We welcome your review, and we thank your for rating us with 4-stars.We understand your frustration with the difficulty in reaching us during busy periods. We are committed to improving our communication channels and ensuring that our resident’s and customers can connect with us easily, but we appreciate the annoyance it causes when delays happen from time to time. We’re pleased that you’re generally happy with the service we deliver, and we’ll continue working hard to provide a more improved service.Many thanks again for your feedback, it’s much appreciated, and we look forward to helping you again…. hopefully sometime soon 😊Customer Service Team

Hi Michelle,Thank you for leaving us a review following your recent gas safety appointment.We’re so sorry to hear the service received from our contractor didn’t quite meet your expectation but rest assured we’ve taken onboard your feedback. We’ll be sure to register your experience as negative feedback as it helps us to understand when things aren’t going so well for our residents as well as working towards a more improved service.In the meantime, if there’s anything further we can do for you, please let us know by email at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ in the subject line) where it’ll be our pleasure to offer our help.Many ThanksCustomer Service Team

Hi Jimmy,Thank you so much for your review and for sharing your experience with us. It's disheartening to hear about the challenges you've encountered with a specific employee, and we sincerely apologise for any upset and disappointment this has caused you.As an organisation we strive to provide excellent customer service and we’re disappointed that your interactions with a us have not met our standards. Rest assured we take feedback like yours seriously and we’d very much love to have the opportunity to gather further information regarding your concerns.With this in mind Jimmy and if you haven’t already raised your concerns with us, please do let us know by email us at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ as your email subject) and we’ll be sure to offer our help and assistance to you.Many ThanksCustomer Service Team

Hi Jimmy,Thank you so much for your review and for sharing your experience with us. It's disheartening to hear about the challenges you've encountered with a specific employee, and we sincerely apologise for any upset and disappointment this has caused you.As an organisation we strive to provide excellent customer service and we’re disappointed that your interactions with a us have not met our standards. Rest assured we take feedback like yours seriously and we’d very much love to have the opportunity to gather further information regarding your concerns.With this in mind Jimmy and if you haven’t already raised your concerns with us, please do let us know by email us at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ as your email subject) and we’ll be sure to offer our help and assistance to you.Many ThanksCustomer Service Team

Hi Ceci,Wow! Thank you so much for your amazing review! 😀We’re overwhelmed with your heartfelt review, and we’re thrilled to hear about your positive experience with Karen. It's truly wonderful to know that she went above and beyond to make your home purchase a smooth and enjoyable process, and we can’t thank you enough for sharing your detailed feedback with us.It's heartwarming to read how Karen's dedication, organisation, and genuine care made such a difference for you. The team always strive to provide exceptional service, and it's inspiring to hear how Karen embodies our values. Many thanks again for your fabolous review and for choosing us to be a part of your home buying journey.Customer Service Team

Hi Chrissy,Thank you so much for your feedback and for sharing your dissatisfaction with us.Whilst we understand your disappointment with the delay in receiving a response, we strongly advised that all urgent matters are called through to us so we can assist with the issue immediately.Regrettably, during busier periods all online or email requests may not always be responded to straight away. As much as we try hard to provide a timely and responsive service to all our customers and residents, sometimes unexpected high volumes may cause a delay to which we offer our sincerest apology for any upset or frustration this causes.We sincerely hope the matter has since been resolved, but if for any reason you still need our help, please do let us know by email at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ as your email subject) where we’ll be sure to do our best for you.Many ThanksCustomer Service Team

Hi Cadda,Thank you so much for taking the time to leave us a review.We’re over the moon to hear you receive such amazing service from Fehim in our social media team. He truly is a great asset to us, and we’re delighted you always have a 4-star experience and we’ll be sure to share your recognition with Fehim for you.It sounds like you've had a frustrating experience with our customer service, particularly regarding your stage two complain, and we understand your concerns about the lack of communication and the potential breach of GDPR. We always strive to provide excellent service to all our customers and residents, and it's disappointing to hear that your experience hasn't met your expectations. We certainly take your feedback seriously and will use it to further improve our processes and communication.In the meantime, if there’s anything we can possibly do to help we’d very much love to hear from you to make it possible. You’re more than welcome to email our dedicated team here with any concerns and one of our helpful advisors will do their utmost to help. We’re reachable at lqdirect@lqgroup.org.uk and we kindly request ‘Trustpilot’ is mentioned as your email subject on this occasion.Many ThanksCustomer Service Team

Hi Mobs,Thank you for taking time out to leave us a review and for sharing your dissatisfaction with us.We’re deeply sorry to learn of your disappointment and we offer our sincere apology if we’ve filed to meet your expectations on this occasion,We fully understand your frustration with the ongoing damp issues in your home and we appreciate why this is a worry for you too. It's concerning to hear that despite your repeated attempts to address the problem, you haven't received a satisfactory resolution. Whilst we acknowledge that dealing with damp can be a challenging and stressful experience, we’d love to gain a full understanding of the issue and help to put right what may have gone wrong.To help us make this possible, please can you kindly email your details and concerns to us at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ as your email subject) where it’ll be our pleasure to look into this matter further for you.Many ThanksCustomer Service Team

Hi Lorraine,Thank you so much for your fabolous review! 🙂We’re delighted to hear about your positive experience with us. We absolutely love and appreciate your kind words about the dedication and the compassion from Phil, and it makes us proud to know he’s showed so much care to your situation.We’re sure Phil will be over the moon with your amazing review too so thank you once again for sharing your experience with us.We hope we can be of help again soon, so feel free to let us know if there’s anything else we can do for you.Many ThanksCustomer Service Team

Hi Marion,Thank you so much for leaving us a 5-star review! 😊We appreciate you recognising the dedication and hard work of our housing officer and it's wonderful to hear that you've had a positive experience.We understand that waiting for new windows can be frustrating, and we are working diligently to ensure those properties that have been selected for a component renewal will have them installed as soon as possible. Unfortunately, all major works or works that are on one of our Planned Maintenance Programmes is sadly a lengthy process. Once the property is surveyed, we use the information from the survey to determine those properties that are most in need, and it also helps us to plan for any future works.We hope this extra information helps and a huge thank you once again for your kind words. Your feedback is greatly appreciated and we’re most grateful to you for sharing this with us too.Customer Service Team