Trusted Agent profile
★★★★★
2,892 reviews across 3 offices and 3 platforms
LQ has three offices, in London, Sidcup and Warwick. Together they have 2,892 reviews on three platforms, rated 3.1 out of 5 overall.
555
Reviews on Google
All 3 offices
2
Reviews on Yell
All 3 offices
2,335
Reviews on Trustpilot
Business-wide
LQ's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotActually came on first visit which has…
Actually came on first visit which has never happened before. In the past they have made appointment, not come and then told L&Q they couldn't gain access, nonsense. But good this year.
Hi Michelle,Thank you so much for the 5 stars 😊 We really appreciate it and truly happy to read this. Many Thanks Customer Service Team
1/5
TrustpilotTurned up and did nothing
They were supposed to repair the windows, they turned up without the parts, they did not repair the windows and they then left without doing anything.I am still waiting for the windows to be repaired.
Hi,Thank you very much for your review and we’re sorry to learn the window repair wasn't carried out. This certainly isn’t how we expect our repair services to be and we’re truly sorry.Please feel free to let us know in more detail about the issues with your windows, and we’ll be more than happy to arrange the full repair for you. We have a dedicated team here that can help. Please email us at lqdirect@lqgroup.org.uk and would be great if you can use 'Trustpilot' as the subject header and our team will do their utmost for you. Many Thanks Customer Service Team
5/5
TrustpilotExcellent service from Sal
Sal (plumber) was excellent - Efficient and very helpful!
Hi Hawa,Thank you so much for the 5 star review 😊 It's great to read you received an excellent service and this certainly makes us really happy. We would like to give our member of staff some recognition therefore, if you know the full name of the person, please email us their full name and your full address at lqdirect@lqgroup.org.uk and also include 'Trustpilot' in the subject line. We have a dedicated team that can help forward this lovely review to the manager of the member of staff. Many Thanks Customer Service Team
1/5
TrustpilotPoor maintenance
Quick to ask you to pay for their maintenance services, but very slow to fix any maintenance issues especially building structural ones in their block of flats. hang your head in shame London and Quadrant
Hi Alan,We value your feedback, and we thank you for taking the time to share your thoughts with us too. We're saddened to hear you feel this way but at the same time we appreciate why this would be disappointing for you. We have a dedicated and amazing team here who can help with all maintenance and repairs and are reachable at lqdirect@lqgroup.org.uk and we kindly request 'Trustpilot' is used as your email subject when contacting us on this occasion. Many Thanks Customer Service Team
5/5
TrustpilotReport a repair online
It was very straightforward to report my repair online and I received a response within days.
Hi Tracy,Thank you so much for the 5 stars 😊 We really appreciate it and truly happy to read this. Many Thanks Customer Service Team
5/5
TrustpilotZiggy was fabulous
Ziggy was fabulous. Friendly, and he even fixed my shower while he was there. Great plumber
Hi Julie,Thank you so much for your 5-star review! We’re over the moon to learn your recent experience went well and you’re happy with the repair service. It makes us so happy to hear such amazing feedback like yours, so thank you once again for taking time to share this with us too. We'll forward your lovely compliment to the operatives manager. Many Thanks Customer Service Team
5/5
TrustpilotMy appointment was on time and it was…
My appointment was on time and it was my satisfaction 😌
Hi Bozo,Thank you so much for the 5 stars 😊 We really appreciate it and truly happy to read this. Many Thanks Customer Service Team
5/5
TrustpilotOverall a great experience
The site itself is already fantastic, the houses are a great spec and in a great location. Once completed will be a wonderful place to live. The whole process of buying has been made efficient and easy by the sales advisor Emily. Emily and her collegues made the process smooth and efficient. Communication was great and we could reach the team to discuss anything we needed quickly.The site team have also been exemplary. We used a professional snagger to assess the build and any issues. The site team had everything on the report resolved with a couple weeks.Simply a great experience and a fantastic place to live.
Hi Jon,Thank you so much for the 5 star review 😊 It's great to read you received an excellent service and this certainly makes us really happy. We would like to give our member of staff some recognition therefore, if you know the full name of the person, please email us their full name at lqdirect@lqgroup.org.uk and also include 'Trustpilot' in the subject line. We have a dedicated team that can help forward this lovely review to the manager of the member of staff. Many Thanks Customer Service Team
5/5
TrustpilotReally good support and easy renting process
Our process was handled properly and we were updated time to time regarding our progress. Also got a lot of help from our coordinator Tina throughout the process of renting. Quite Fair and easy renting process plus great accommodation.
Hi Shruti,Thank you for taking the time to leave us an amazing review! 🙂We're thrilled to hear you had a positive experience during your journey into renting a new homeIt's important for us to ensure the process is as smooth and efficient as possible for our customers and it's great that Tina was able to provide you with excellent support throughout your journey too.It's lovely to hear you love your new home as much as we do, and we wish you lots of happiness in your new home too.Many ThanksCustomer Service Team
1/5
Trustpilot1 star is too generous, shocking maladministration and miscommunication from L&Q
We raised a repair issue with L&Q over 2.5 years ago to fix our plumbing/toilets and this is still not resolved. We have gone through the complaints process and a decision has been made by the Housing Ombudsman. L&Q have ignored the decision and have now missed two deadlines set by the Ombudsman. L&Q have had contractors previously visit to look at the repairs needed and the contractors left faeces behind an enclosed shelving unit in our bathroom which took several hours for us to realise (once the smell became overwhelming and we had to remove the shelving unit). There is clearly a systemic issue with miscommunication at L&Q and the maladministration to resolve our repair and carry out the actions in response to the complaint are shocking. It has been absolute hell for the past 2.5 years and I see no end in sight. L&Q should be ashamed of what they put tenants through. 1 star is too generous.
Hi Chloe,Thank you for your review and feedback. We're truly sorry to read of your experience with us. Feedbacks help us understand where we're going wrong and work on improving our services. We have a dedicated team here that can help with repairs. Please email us at lqdirect@lqgroup.org.uk and would be great if you can use 'Trustpilot' as the subject header and our team will do their utmost for you. Many Thanks Customer Service Team
1/5
TrustpilotImportant suggestion
Trustpilot appears an excellent way of getting the message acrossOf Unhelpful and Continuing poor service and management displayed by L and Q Housing who are keeping people across their properties in unsafe and portly maintained residences allManaged by Them , managed being a very “ loose” description as always And responses to Trustpilot areObvious nonsense as Nothing improves after Legitimate Complaints are made !.This organisation ongoing funding by tax payersMoney is commuting robbery without violence ; fraud) it appears by claiming it’s a Social l Landlord despite being Notorious as shownBy Government andA ombudsman's recent investigations showing otherwise and, I thoughtRachmanism had been outlawed In the United Kingdom in the 1960sBut appears to be thriving within This Wealthy and Highly paid OrganisationUnder the guise of being Non profit who pay Directors obscene salaries Considering complaintsOf poor Service residentsAnd purchasers Obtain with staff refusing to provide what they areLegally “ supposed to ? “ asClearly Shown by Trustpilot and OtherEvidential Resources available In The Public Domain.Take Away their Tax Status and make them pay tax is ONE Solution Kier Starmer ?And watch themDirectors and managers heading for the Hills in search of “Another CASH COW” funded by tax Payers ! ! If they were a private company they would Close Down based on results And A Legal Vote / Investigation of Residents experience of many many years
Hi Robbie,Thank you for taking the time to leave us another review.We’re truly saddened to learn or your continued dissatisfaction with us and we sincerely apologise if we’ve failed to meet your expectations.We would very much love to have the opportunity to help and discuss your concerns in more detail with you. To help us achieve this, we previously kindly invited you to email us at lqdirect@lqgroup.org.uk with ‘Trustpilot’ being used as your email subject.Please feel free to reach out to us at anytime and it’ll be our pleasure to do our best to help with any worries or concerns you may have.Many ThanksCustomer Service Team
1/5
TrustpilotThe B House Saga continues
Dear ReadersRef my ongoing legal criticism / reviews on behalf of B. House residents and L and Q Staff involved.I wish to thank Trustpilot reviews for causing yetanother pointless letter from my Regional and in “ my opinion “ Incompetent manager “ who yetagain”, wrote to me about my continued campaign to obtain improved services for My Fellow residents and myself however, in my opinion ?, never approaches honestly Our more serious concerns ever.The main concern about the unhygienic medical room uncleared and not serviceable since March 2024 hasbeen highlighted for a “deep clean” which having had no regular or proper cleaners or window cleaners for many months will be interesting whilst,the serious concerns again raised of persons occupying a much needed Home whilst “never residing” here for 2 years and having another home with His Wife near-bye , “remains unexplained” yet, A Lone Female residents has been threatened by Said Person with court action for asking questions about early morning visitors / business “allegedly” / TBC being run from the apartment and last week, I received a late night phone call from a vulnerable person on behalf of the Mystery Man I am informed complaining about my Legally placed CCTV fully approved by the ICO after, Regional Manager complained “against me” I consider maliciously given her history towards Me and, SHE ( L and Q );was informed directly by the ICO that my system was indeed legal hence, We continue appealing for an answer to Our unanswered concerns ? ? which, “remain unknown and IGNORED” as does,His expensive internal and external cctv and alarm system for An empty home ? defended and allowed by same Managers “ We have no faith in at all “ due to constant lies experienced from them.Having had an illegal criminal resident before for nearly 3 years who caused “nothing but trouble” for the Elderly until His lies and Managers lies about ME to Police “were exposed “ and He was eventually expelled.We continue to “Legally to demand an explanation “to reduce Our FEARS ?, of the present non resident.How unreasonable can that be Under our rights of the Housing Regulations and Human Rights Act (being abused) ? “ constantly”.I retain my Legal Rights in all Regards despite frequent and unacceptable in Law, claims made against me.R WilsonVictim on behalf of other Victims.
Hi Robbie,We welcome your review, and we thank you for taking time to express your feelings with us too. We’re so saddened to learn of the situation, but we can understand why this has caused you to feel this way. We have a fantastic team here willing to do their best to help with all enquiries and they can be reached by email at lqdirect@lqgroup.org.uk. It’ll be most helpful to us as well if ‘Trustpilot’ is used as your email subject when contacting us in this way. Many Thanks Customer Service Team
5/5
TrustpilotWhat made my experience great was the…
What made my experience great was the professional worker that was sent to do the job, It was nice that after explaining about what was happening with my front door, he knew straight away, the best thing to do. And what was wrong. It's all done now and working how it should. The worker was respectful and polite and friendly, he did a great job. Thank you.
Hi Tina,Thank you so much for the 5 star review 😊 It's great to read you received an excellent service and this certainly makes us really happy. Many Thanks Customer Service Team
5/5
TrustpilotEasy communication
Hi,Thank you so much for the 5 stars 😊 We really appreciate it and truly happy to read this. Many Thanks Customer Service Team
5/5
TrustpilotWhalley Manor
From start to finish, my experience has been exceptional. Emily, the Sales Consultant, consistently kept me informed at every stage of the process and went above and beyond to ensure everything went smoothly.
Hi Kate,Thank you so much for the 5 star review 😊It's great to read you received an excellent service and this certainly makes us really happy.We would like to give our member of staff some recognition therefore, if you know the full name of the person, please email us their name at lqdirect@lqgroup.org.uk and also include 'Trustpilot' in the subject line. We have a dedicated team that can help forward this lovely review to the manager of the member of staff.Many ThanksCustomer Service Team
1/5
TrustpilotVery Poor Communication
The communication between departments is at an all time low. There is no collaboration and it leaves trades people and tenants in a difficult position.
Hi Ruth,Thank you for your review and feedback. We're truly sorry to read of your experience with us.Feedbacks help us understand where we're going wrong and work on improving our services. We have a dedicated team here that can help and advice. Please email us at lqdirect@lqgroup.org.uk and would be great if you can use 'Trustpilot' as the subject header and our team will do their utmost for you. Many Thanks Customer Service Team
5/5
Trustpilot2 workman that did mu windows were…
2 workman that did mu windows were great, did a great job, courteous, mess either
Hi Kim,Thank you so much for the 5 star review 😊It's great to read you received an excellent service and this certainly makes us really happy.Many ThanksCustomer Service Team
5/5
TrustpilotWhalley Manor Exceptional service every step of the way
Since placing a early bird deposit on a plot in January this year I have been kept informed and once solicitor issues had passed Emily was amazing at keeping me informed . She did an amazing detailed hand over and any snags have been promptly resolved via the site mangers on site . Emily went above and beyond with me and my daughter which has made the whole experience exceptional and I would highly recommend L and Q because of the service we have received. Keep up the great work guys
Hi Richard,Thank you so much for the 5 star review 😊 It's great to read you received an excellent service and this certainly makes us really happy. We would like to give our member of staff some recognition therefore, if you know the full name of the person, please email us their name at lqdirect@lqgroup.org.uk and also include 'Trustpilot' in the subject line. We have a dedicated team that can help forward this lovely review to the manager of the member of staff. Many Thanks Customer Service Team
5/5
TrustpilotThe plumber had been to me before which…
The plumber had been to me before which was really nice. We both remembered each other. I greatly appreciated the extra time and effort he put in to get the job done properly. I trust his work and his integrity.
Hi Judy,Thank you so much for the 5 star review 😊 It's great to read you received an excellent service and this certainly makes us really happy. Many Thanks Customer Service Team
5/5
TrustpilotA lovely man came and fixed the shower
A lovely man came and fixed the shower. It is still working well.
Hi Janet,Thank you so much for the 5 star review 😊It's great to read you received an excellent service and this certainly makes us really happy.Many ThanksCustomer Service Team
5/5
TrustpilotThe chap who came was great and…
The chap who came was great and efficient. He was confident with his job he was clean and tidy whilst polite.
Hi Janice,Thank you so much for the 5 star review 😊 It's great to read you received an excellent service and this certainly makes us really happy. Many Thanks Customer Service Team
4/5
Trustpilotbath panel
the man fixed the bath panel but it will have to be taken off to fix the flooring so a waste of time really
Hi Ryan,Thank you so much for your review and feedback.We really appreciate it and happy to read the bath panel was fixed, but at the same time saddened it wasn't arranged to be done after the flooring works. If you require any help with further repairs following the flooring job is completed, please contact our customer services on 0300 456 9996 or email us at lqdirect@lqgroup.org.uk with 'Trustpilot' in the subject and our dedicated team will help. Many Thanks Customer Service Team
1/5
TrustpilotUnhelpful not informed left at risk ongoing
Unhelpful not informed left at riskTotal disaster of a companyMould fungus broken floors hole due to mains leakLeft to climb over washing machine to get to bathroom no cooking facilities Aged 78 and disabled no time frameShould be minus starsTo work being done
Hi Doreen,Thank you for your review and for taking the time to leave us feedback. Your feedback is important to us, and we offer our sincerest apology for all outstanding repairs. We've certainly taken onboard your comments and we're truly saddened to hear the situation. Please email us at lqdirect@lqgroup.org.uk with 'Trustpilot' in the subject and our dedicated team will do their utmost to help and advice with all outstanding repairs.Many Thanks Customer Service Team
5/5
TrustpilotAbsolutely top class
Hi Anne,Thank you so much for the 5 stars 😊 We really appreciate it and truly happy to read this. Many Thanks Customer Service Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Tell us what you need and up to 3 trusted local agents will be in touch.
London has the most, with 2,552 reviews rated 3.1 out of 5, followed by Sidcup with 1,720.
