Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
TrustpilotUnhelpful not informed left at risk ongoing
Unhelpful not informed left at riskTotal disaster of a companyMould fungus broken floors hole due to mains leakLeft to climb over washing machine to get to bathroom no cooking facilities Aged 78 and disabled no time frameShould be minus starsTo work being done
Doreen · 12 August 2024 · LQ London
Agent replied · 23 August 2024
Hi Doreen,Thank you for your review and for taking the time to leave us feedback. Your feedback is important to us, and we offer our sincerest apology for all outstanding repairs. We've certainly taken onboard your comments and we're truly saddened to hear the situation. Please email us at lqdirect@lqgroup.org.uk with 'Trustpilot' in the subject and our dedicated team will do their utmost to help and advice with all outstanding repairs.Many Thanks Customer Service Team
★★★★★ 5/5
TrustpilotAbsolutely top class
Anne · 12 August 2024 · LQ London
Agent replied · 23 August 2024
Hi Anne,Thank you so much for the 5 stars 😊 We really appreciate it and truly happy to read this. Many Thanks Customer Service Team
★★★★★ 2/5
TrustpilotStill not fixed as I apparently we need…
Still not fixed as I apparently we need a contractor to come and fix this leak so it’s still leaking
CAROL · 12 August 2024 · LQ London
Agent replied · 23 August 2024
Hi Carol,Thank you so much for your 5-star review!We’re so happy your recent experience was a good one. It’s always nice to hear of the fantastic work our maintenance team do so we really do appreciate your feedback.Many thanks again! 😊Customer Service Team
★★★★★ 1/5
Trustpilotl&Q do not care about there residence…
l&Q do not care about there residence they take rent and don't repair nothing and make as live in a dump. don't buy your property from these people
J · 12 August 2024 · LQ London
Agent replied · 23 August 2024
Hi,We value your feedback, and we thank you for taking the time to share your thoughts with us too. We're saddened to hear you feel this way but at the same time we appreciate why this would be disappointing for you. We can help with all repairs therefore, please let us know by reaching out to us and it'll be our utmost pleasure to do our best for you. We have an amazing team here who are reachable at lqdirect@lqgroup.org.uk and we kindly request 'Trustpilot' is used as your email subject when contacting us on this occasion. Many Thanks Customer Service Team
★★★★★ 1/5
TrustpilotNew company should take over
MISS · 12 August 2024 · LQ London
Agent replied · 23 August 2024
Hi Miss Begum,Thank you for your review and feedback. Your feedback is important to us, and we're truly sorry you feel this way.Please email us further information at lqdirect@lqgroup.org.uk with 'Trustpilot' in the subject and our dedicated team will do their utmost to help and advice. Many Thanks Customer Service Team
★★★★★ 5/5
TrustpilotExcellent job
Excellent job with the roofing. Very professional to all the workers that fix the roof.
Sandra · 12 August 2024 · LQ London
Agent replied · 23 August 2024
Hi Sandra,Thank you so much for your 5-star review! We’re over the moon to learn your recent experience went well and you’re happy with the work done to your home.It makes us so happy to hear such amazing feedback like yours, so thank you once again for taking time to share this with us too. Many Thanks Customer Service Team
★★★★★ 5/5
TrustpilotElectrical
Contractors polite and helpful
Ms · 12 August 2024 · LQ Sidcup
Agent replied · 23 October 2024
Hi Ms Frontin,Thank you so much for the 5 star review 😊It's great to read you're happy with the service you received and this certainly makes us really happy.Many ThanksCustomer Service Team
★★★★★ 4/5
TrustpilotThe gas man was very informative told…
The gas man was very informative told us every step of the way what he was doing and the best outcome for us , he never rushed very polite pleasant gentleman he’s a credit to your company
ELIZABETH · 12 August 2024 · LQ London
Agent replied · 23 August 2024
Hi Elizabeth,Thank you so much for your positive review.It makes us so happy to hear such amazing feedback like yours, so thank you for taking time to share this with us too. In the meantime, we look forward to helping you again soon. Many Thanks Customer Service Team
★★★★★ 4/5
TrustpilotHelpful staff
Tamika has been very helpful throughout the sales process. My solicitors were very slow and was very patient and kept me up to date with the process when my solicitors could not. She was extremely friendly when I asked questions. Thanks Tamika for the great service.
Jo · 12 August 2024 · LQ Sidcup
Agent replied · 23 October 2024
Hi Jo,Thank you so much for the review and compliment for a member of staff 😊 It's great to read you received an excellent service and this certainly makes us really happy. We'll pass on your compliment to management of that department.Many Thanks Customer Service Team
★★★★★ 5/5
TrustpilotKew Bridge Rise
Nicki Clark, the Sr. Sales Associate responsible for shared ownership at Kew Bridge Rise, was exceptionally helpful and professional during our viewing of the development. Her knowledge and experience was evident, leaving us feeling confident in L&Q.
Brandon · 12 August 2024 · LQ London
Agent replied · 23 August 2024
Hi Brandon,Thank you so much for your 5-star review.We’re over the moon to learn your recent experience went well and you’re happy with the help and support you received. It makes us so happy to hear such amazing feedback like yours, so thank you once again for taking time to share this with us too. We'll pass on your compliment to management of that department. Many Thanks Customer Service Team
★★★★★ 5/5
TrustpilotRepair operative was in time and…
Repair operative was in time and Delivered excellent service
Alusine · 12 August 2024 · LQ London
Agent replied · 23 August 2024
Hi Alusine,Thank you so much for your 5-star review! 🙂We’re so happy to learn your recent experience was a good one. It’s always nice to hear of the fantastic work our operatives do so we really do appreciate your feedback.Many ThanksCustomer Service Team
★★★★★ 2/5
TrustpilotBad management and policies
By actually using professionals to do repairs and doing the job right the first time rather than sending 10 engineers for the same problem, not authorising the work recommending and on the 11th time and threat of going to the ombudsman it was actually fixed so probably cost them more in the long run. Bad financial and business management
Mrs · 12 August 2024 · LQ London
Agent replied · 23 August 2024
Hi Mrs Lawrence,Thank you for your review and for taking the time to leave us feedback. Your feedback is important to us, and we offer our sincerest apology.We've certainly taken onboard your comments.If you would like to discuss further, please email us at lqdirect@lqgroup.org.uk with 'Trustpilot' in the subject and our dedicated team will do their utmost for you. Many Thanks Customer Service Team
★★★★★ 3/5
TrustpilotI was not given an appointment the…
I was not given an appointment the workman just showed up
Diane · 12 August 2024 · LQ London
Agent replied · 23 August 2024
Hi Diane,Thank you for your review and feedback. We're truly sorry to read the workman turned up without a confirmed appointment. Feedbacks help us understand where we're going wrong and work on improving our services. We have a dedicated team here that can help and advice. Please email us further details at lqdirect@lqgroup.org.uk and would be great if you can use 'Trustpilot' as the subject header and our team will pass this feedback to the contractor. Many Thanks Customer Service Team
★★★★★ 5/5
Trustpilotquick response to my repair
quick response to my repair. and professional service done.
Mr · 12 August 2024 · LQ London
Agent replied · 23 August 2024
Hi Mr Mayhew,Thank you so much for the 5 star review 😊 It's great to read you received an excellent service and this certainly makes us really happy. Many Thanks Customer Service Team
★★★★★ 5/5
TrustpilotThe parts for the plumbing work had to…
The parts for the plumbing work had to be ordered over the weekend and the came the following week to complete the work
Sunday · 12 August 2024 · LQ London
Agent replied · 23 August 2024
Hi,Thank you so much for the 5 stars 😊 We really appreciate it and truly happy to read this. Many Thanks Customer Service Team
★★★★★ 5/5
TrustpilotGreat service thank you
Lee · 12 August 2024 · LQ Sidcup
Agent replied · 23 October 2024
Hi Lee,Thank you so much for the 5 star review 😊It's great to read you received a great service and this certainly makes us really happy.Many ThanksCustomer Service Team
★★★★★ 5/5
TrustpilotVery good 💯 I'm happy for the job he…
Very good 💯 I'm happy for the job he dane thank you
William · 12 August 2024 · LQ London
Agent replied · 23 August 2024
Hi William,Thank you so much for the 5 star review 😊It's great to read you received an excellent service and this certainly makes us really happy.Many ThanksCustomer Service Team
★★★★★ 5/5
TrustpilotPrompt and efficient service
Prompt and efficient service, repair done well.
Barbara · 12 August 2024 · LQ London
Agent replied · 23 August 2024
Hi Barbara,Thank you so much for the 5 star review 😊 It's great to read you received an excellent service and this certainly makes us really happy. Many Thanks Customer Service Team
★★★★★ 4/5
TrustpilotNo comment really
Rating only, no written review.
Ms · 12 August 2024 · LQ London
Agent replied · 23 August 2024
Hi Margaret,Thank you so much for leaving us a 4-star review! 😊We're so grateful to you for sharing your rating with us and we hope to be of assistance again soon.Many ThanksCustomer Service Team
★★★★★ 4/5
TrustpilotElectricians changing kitchen circuits
The company AC Davies provided not one but to Electricians who managed a great job in very good time. They were very professional and considerate throughout the job.
Ertough · 12 August 2024 · LQ London
Agent replied · 23 August 2024
Hi Ertough,Thank you so much for your review 😊 We really appreciate it and truly happy to read this. Many Thanks Customer Service Team
★★★★★ 1/5
TrustpilotTerrible service from start to finish
Sam · 12 August 2024 · LQ London
Agent replied · 23 August 2024
Hi Sam,Thank you for your review and feedback. We're truly sorry to read of your experience with us. Feedbacks help us understand where we're going wrong and work on improving our services. We have a dedicated team here that can help and advice. Please email us at lqdirect@lqgroup.org.uk and would be great if you can use 'Trustpilot' as the subject header and our team will do their utmost for you. Many Thanks Customer Service Team
★★★★★ 2/5
TrustpilotThe repair made was not what was needed…
The repair made was not what was needed or asked for and when the repair was finally done on the 2nd visit of the day it was completed not too how it was originally done in other words it wasn’t done like for like and it still has nails/screws still exposed.
Carl · 12 August 2024 · LQ London
Agent replied · 23 August 2024
Hi Carl,Thank you for your review and feedback. We're truly sorry to read the repairs weren't completed to a satisfactory level. Feedbacks help us understand where we're going wrong and work on improving our services. We have a dedicated team here that can help and advice. Please email us at lqdirect@lqgroup.org.uk and would be great if you can use 'Trustpilot' as the subject header and our team will do their utmost for you. Many Thanks Customer Service Team
★★★★★ 5/5
TrustpilotVery good work
The people are friendly and very professional
Esaie · 12 August 2024 · LQ London
Agent replied · 23 August 2024
Hi Esaie,Thank you so much for the 5 stars 😊 We really appreciate it and truly happy to read this. Many Thanks Customer Service Team
★★★★★ 5/5
TrustpilotStep repair
Very helpful and friendly workers
Pauline · 12 August 2024 · LQ London
Agent replied · 23 August 2024
Hi Pauline,Thank you so much for the 5 stars 😊 We really appreciate it and truly happy to read this. Many Thanks Customer Service Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
