LQ estate agents in London, Sidcup and Warwick

Hi Natalie,Thank you so much for your amazing review and for sharing your journey with us.It’s lovely to hear about the positive experience you’ve had purchasing your home, and your kind review has certainly made us happy too.It’s important to us to ensure our customers have a personalised service like you’ve experienced, and we're so glad that Phoebe and Richard were able to make your purchase go smoothly and an enjoyable one as well.Many thanks again Natalie, and huge congratulations on your new home! 😊Customer Service Team

Hi Fergus,Thank you so much for your amazing review! 🙂It sounds like your recent contact with our advisor went perfectly for you. It certainly makes us proud to know we have a great team member doing an fabolous job too.Many thanks again for sharing this with us, your feedback is greatly appreciated and we’re looking forward to helping you again.Customer Service Team

Hi Richard,Thank you so much for your 5-star review! 🙂This means so much to us and most importantly we're pleased to know you've had a positive experience with us.Many ThanksCustomer Service Team

Hi Floxy,Thank you very much for fabolous review and kind words! We love that you experienced a timely service, and we appreciate your recognition too.It’s always with pleasure to see such great feedback and we really do appreciate you taking the time to leave us a review.We hope to be of assistance to you again soon 😊Many ThanksCustomer Service Team

Hi Abdelatif,You’re most welcome and it’s our pleasure to provide you with an excellent service.We’re looking forward to helping you again soon 😊Customer Service Team

Hi Anne,Thank you so much for your 5-star review! 🙂We appreciate your kind words and we're thrilled to hear about your positive experience. It's wonderful to know that our maintenance team was able to provide you with a prompt, professional, and friendly service. We always strive to deliver excellent customer service and we shall keep working hard to continue offering that same quality service to you.Many ThanksCustomer Service Team

Hi Doreen,Thank you so much for sharing your recent experience with us.We love that you’ve had a 5-star experience. It makes us proud to know you received a prompt service form us and most importantly you’re highly satisfied with the completed works.We honestly can’t thank you enough for your review, your feedback means the world to us and we look forward to helping you again soon 😊Many ThanksCustomer Service Team

Hi Justin,Thank you so much for leaving us a review.We’re so sorry to hear this has happened and we’d very much love to look into this matter for you.If further help is needed to resolve this, please kindly let us know by email at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ as the email subject) where it’ll be our pleasure to work with you in finding a resolution.Many Thanks Customer Service Team

Hi Mrs Kenny,Thank you very much for your 5-star review! 😊We're delighted all went well with your appointment and we're so grateful you took time out of your day to let us know.Your amazing feedback is reassuring for us to hear too and we're very much looking forward to helping you again soon.Many ThanksCustomer Service Team

Hi Wilson,Thank you for your review.We understand your frustration and apologise profusely for the issues you've experienced. We strive to provide a positive living experience for all our residents, and we're disappointed to hear that your experience has been so negative. We certainly take all maintenance concerns seriously and we understand the issues with your home are currently under investigation. We sincerely hope you have a positive outcome soon. In the meantime, we’re more than willing to answer any questions you may have and you’re more than welcome to reach out to us through any of your preferred channels. We also welcome contact by email at lqdirect@lqgroup.org.uk and we kindly request ‘Trustpilot’ is used as your email subject.Many ThanksCustomer Service Team

Hi Adam,Thank you so much for rating our service with 5-stars!😊This means so much to us but most importantly we’re delighted you’re loving the service we provide, especially with how your enquiries are handled.Many thanks for sharing this with us and feel free to contact us if there’s anything else we can do for you.Many ThanksCustomer Service Team

Hi Michelle,Thank you for your review and for bringing your concerns to our attention.We honestly understand your frustration with the ongoing issues you've experienced and it's clear that the situation has been incredibly difficult and stressful, especially with the added challenges of living with a leaking bathroom. We sincerely apologise that you haven't received the level of service and support you deserve, and we’d like you to know we value your feedback as we’re committed to providing a better service and will work hard to address the concerns you've raised.With this in mind Michelle, please can you kindly email your concerns and details to us at lqdirect@lqgrou.org.uk (with ‘Trustpilot’ as your email subject) where our dedicated team will be more than willing to help and assist you further with this matter.Many ThanksCustomer Service Team

Hi Simone,We welcome your review, and we thank you for sharing your experience with us here.We apologise profusely for the disappointing experience you initially had with us and we understand why the whole situation was a worry for you too.Having investigated this further we can see the original appointment was cancelled and another visit was arranged for an emergency plumber whereby we offer a timeframe of approximately 4 hours for an operative to attend. We can see the plumber was in attendance as planned and the issue causing the blockage has since been resolved but if for any reason you're still experiencing the same issue, please kindly let us know and we'll be more than happy to help.We're reachable via any of your preferred channels or our dedicated team can be reached by email at lqdirect@lqgroup.org.uk where we kindly request 'Trustpilot' is mentioned in the subject line of your email. Feel free to reach out to us at anytime should you need further help from us regarding this matter and we’ll be sure to do our best for you.Many ThanksCustomer Service Team

Hi Michail,Thank you so much for taking the time to leave us a 5-star review!It’s lovely to hear Tina has delivered an outstanding service. It’s reassuring for us to know she’s doing an amazing job helping and supporting our residents and customers.It’s with great pleasure to learn of your fantastic experience with us and most importantly we’re thrilled you’re loving the service from our staff too.Many thanks again Michail, we very much look forward to helping you again soon 😊Customer Service Team

Hi Mathilde,We welcome your review and although you’re dissatisfied with the service received, we’d like you to know your comments are still very important to us.We’ve certainly taken onboard your dissatisfaction as we’re always looking at ways to further improve the services we deliver, and your feedback will certainly help us along the way in making those improvements.If of course there’s anything we can do to help with any outstanding concerns you have with us, please kindly let us know and we’ll be more than happy to offer further help to you We have a fabulous team here and you’re more than welcome to email us at any time at lqdirect@lqgroup.org uk. It’ll be most helpful too if ‘Trustpilot’ is used as your email subject when contacting us on this occasion.Many ThanksCustomer Service Team

Hi Lovell Allen,Thank you for taking the time to leave us a review.We value your feedback and we're sorry to learn you experienced lack of communication regarding your appointment.This certainly isn't what we expect to hear, and we apologise for the inconvenience this may have caused at the time but thank you for allowing our operatives access into your home and for completing the required works.In the meantime, we'll be sure to pass on your feedback about your appointment as it's important for us to ensure our residents are made aware prior to any visits being made.Many ThanksCustomer Service Team

Hi Debbie,Thank you so much for your fabolous review! 😊We’re over the moon to hear about the fantastic service you’ve recently received form us and most importantly we’re delighted you’ve had a 5-star experience.It’s our absolute pleasure to help and we look forward to assisting you again soon.Many Thanks Customer Service Team

Hi Peter,Thank you so much for leaving us a review following your recent experience with our contractorWe’ve loved reading your kind words and we’re thrilled to hear you were pleased with the service you received. We strive to provide our customers with the best possible experience, and it's wonderful to know that our contractor exceeded your expectations which is certainly reassuring for us to hear too.Many thanks again for sharing this with us and we look forward to helping you again…. hopefully sometime soon😊Customer Service Team

Hi Zally,We’re delighted you’ve had a 4-star experience 🙂It’s always a pleasure to learn of the fantastic service received whilst our engineers and operatives are spending time in our resident's homes, so we really do appreciate and value the feedback you share with us.Many thanks again for your amazing review and we look forward to helping you again soon.Customer Service Team

Hi Emma,Thank you so much for your awesome review! 😊We absolutely love your feedback for our electrician and we’re super proud to hear he went above and beyond.This is truly fantastic and a huge thank you for sharing this with us too.Many ThanksCustomer Service Team

Hi Ja Lo,Thank you so much for your review!We're over the moon to hear you're experiencing a more improved service; it certainly makes us happy and proud to hear this too.We shall continue working towards further improving the services we deliver, as it’s important to us to provide our customers and residents with the best possible experience.We hope we can be of assistance to you again soon 😊Many ThanksCustomer Service Team

Hi Leah,We welcome your review and we thank you for sharing your experience with us.We're pleased to hear you're delighted with Ken and his colleague and the same for our contact centre staff too. It’s truly wonderful to know they're doing their best to help you in resolving the issue, but we're saddened to learn you’ve experienced delays during the whole process.We certainly feel you dissatisfaction when this happens, especially when appointments are either cancelled or moved to another date, and we offer our sincerest apology for the upset and inconvenience caused to you at the time.If of course we can be of further help and assistance, we’d very much love for you to contact us so we can work with you in finding a resolution.We have an amazing team here willing to help and contact with us is by email at lqdirect@lqgroup.org.uk. We kindly request ‘Trustpilot’ is used as your email subject when contacting us on this occasion and you’re more than welcome to reach out to us at any time.Many ThanksCustomer Service Team

Hi Wendy,We welcome your review, and we thank you for bringing this matter to our attention.We understand your frustration with the recent issues you've encountered with the repairs needed to your home. It sounds like the process has been quite disruptive and stressful, and we apologise profusely for the inconvenience this has caused. We certainly take your feedback seriously and we hope to think the repairs are being handled accordingly, and are planned to be completed at our earliest opportunity.In the meantime, if we can be of further help or assistance, please do let us know by email at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ as your email subject) where one of our advisors will gladly help and provide updates on how this matter is progressing for you.Many ThanksCustomer Service Team

Hi Cherelle,Thank you so much for sharing your recent contact with us and for rating your experience with the full 5-stars 🙂We very much appreciate your kind words and we're glad to hear you received a prompt and helpful response to your email. We're committed to providing excellent customer service and will continue to work towards delivering the same high-quality service again.Many ThanksCustomer Service Team