LQ estate agents in London, Sidcup and Warwick

Hi Setareh,We welcome your review and we thank you for taking the time in raising your concerns with us here.We certainly feel and understand your frustration and we offer our sincerest apology for the inconvenience you've experienced. It's unacceptable that essential services like hot water and security are not being provided, especially considering the service charges you're paying. We're always committed to improving our services and addressing concerns and we’ll be more than willing to investigate the issues you've raised and ensure that appropriate action is taken to resolve them. To help us make it possible, we kindly invite you to email our dedicated team here at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) where it’ll be our utmost pleasure to further assist you in helping with each of your concerns.Many ThanksCustomer Service Team

Hi Bonnie,Thank you so much for your review and for rating our services with 5 stars!We're over the moon to learn you've had a positive experience, and we can't thank you enough for taking time to let us know.We're looking forward to helping you again.... hopefully sometime soon😊Many ThanksCustomer Service Team

Hi Alusine,Thank you very much for rating your experience with 5 stars!We're delighted to hear that your query was handled promptly and efficiently. It's wonderful to know that our maintenance team was able to resolve your issue quickly too 😊Thank you again for taking the time to share your positive experience, it's much appreciated, and we hope to be of further assistance to you again soon.Customer Service Team

Hi Sadie,Thank you so much for your feedback, your comments and concerns are really important to us as we’re always looking at ways to improve our services to you and other residents.We sincerely apologise if of our services haven’t met your expectations, but we fully understand how frustrating this can be from time to time.If there's anything we can do to help we'd love to hear from you to make it possible. With this in mind, we kindly invite you to email us here at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) where one of our helpful advisors will gladly assist with any enquiries you wish to raise with us.Many ThanksCustomer Service Team

Hi Ann, Thank you very much for your 5 star review 😊That's great to hear! We're glad K&T made it easy for you to change your appointment and that the young man who arrived was professional and polite. Many Thanks Customer Service Team

Hi Lisa, Thank you for taking the time to leave us a review. We are really sorry to hear about the issue you're now having with your heating system. Even though the gas safety check was completed it definitely sounds like something isn't right here. Please can you get in touch with our team by sending an email to lqdirect@lqgroup.org.uk with 'Trustpilot' as your subject header. We would be more than happy to arrange for someone to come out and figure out what's going on. Many Thanks Customer Service Team

Hi Deborah, Thank you for your kind words and 5 star feedback! 😊We strive to provide a helpful efficient service, so it's great to know this has been your experience with us. Always remember, we're here when you need us. Many Thanks Customer Service Team

Hi Helen, Thanks for your 5 star rating!😊We are delighted to hear that our engineer was proactive and managed to fix the pressure issue on your boiler, even though it was previously unnoticed. Once again, thanks for your positive feedback. Many Thanks Customer Service Team

Hi Sabrina, Thanks for giving us a 4 star rating!We're glad everything went well and you found our engineer to be efficient. Thank you for taking the time to share your positive feedback with us. Many Thanks Customer Service Team

Hi Rebecca, Thank you for leaving us a 4 star review. We understand your concerns about your flue and would like to help you with resolving this issue. Could you please email our dedicated team via lqdirect@lqgroup.org.uk and please use 'Trustpilot' as your subject header. Looking forward to assisting you as soon as possible. Many Thanks Customer Service Team

Hi Susan, Thanks so much for the 5 star rating!We are pleased to hear the gas safety inspection was carried out quickly and efficiently, causing the least interruption to your day as possible. Many Thanks Customer Service Team

Hi Malcolm, Thank you for your wonderful 5 star review. It's great to hear that you appreciated the thoroughness of our engineer's work on your Magnaclean. Looking forward to helping you again in the future. Many Thanks Customer Service Team

Hi Alain, Thanks for taking the time to share your positive experience with us. We highly appreciate your feedback. We are pleased to hear that you found our service efficient and friendly. Many Thanks Customer Service Team

Hi Jan, Thank you so much for your 5 star review. We appreciate you taking the time to acknowledge the efficiency and friendliness of our team member. We always aim to deliver great customer service, so we're thrilled to hear your experience reflected this. Many Thanks Customer Service Team

Hi Roya, Thanks for taking the time to share your feedback with us. We genuinely regret that your experiences with us have not met your expectations. We always aim to provide the highest level of customer service and clearly, we have fallen short in your case. We take your feedback very seriously and would like to talk about your concerns directly, to understand more about the issues you faced. Please feel free to contact us directly at lqdirect@lqgroup.org.uk using 'Trustpilot' as your subject header. Thank you again for bringing this to our attention. We look forward to hearing from you. Many ThanksCustomer Service Team

Hi Barbs, Thank you so much for your 5 star review and comments. We are absolutely thrilled to hear your experience with Terry and Jeff. It warms our hearts to learn that they treated you with the upmost respect, delivering quality work. Customer satisfaction is our top priority and we will certainly relay your positive feedback to both Terry and Jeff. Thank you again for your valuable feedback. Many Thanks Customer Service Team

Hi Kay, We greatly appreciate your feedback and understand how vital prompt and professional repairs are to ensure the safety, well being, and satisfaction of our residents. We always strive to provide the best possible service and a home where residents feel safe and secure. We sincerely apologise if we have not met this standard in your experience. We are very keen to rectify this and would love to hear more from you about any specific issues you may have been facing. Please could you email our team at lqdirect@lqgroup.org.uk with 'Trustpilot' as your subject header. Where we will do all we can to assist. Thank you for raising your concerns with us. Many Thanks Customer Service Team

Hi Jannat, We appreciate you leaving us a review to express your concerns.We're truly sorry to hear about the ongoing issues you're experiencing, especially the roof issues and the bedroom ceiling collapse. Please accept our sincerest apologies for any troubles caused, and for any missed appointments. We understand the importance of your issues and the frustration they have caused. We want to help you and rectify the situation as soon as possible. Could you please email our team at lqdirect@lqgroup.org.uk using 'Trustpilot' as your subject header. We are looking forwarding to working with you to resolve this and improve your experience. Many ThanksCustomer Service Team

Hi Hannah, Wow thanks so much for your glowing 5 star review!😊We pride ourselves on being kind, supportive, and reassuring, so we are so pleased that this was your experience with Marta and that she made such an impact on you. We'll be sure to share your lovely words with Marta, as we know it'll put a smile on her face just as it has done to us. Many Thanks Customer Service Team

Hi Zainab, We appreciate your 5 star rating! Providing a quick and efficient service is what we consistently aim for, so we're so happy to hear this has been your experience with us. Many Thanks Customer Service Team

Hi Ronald, It's great to see your 5 star rating! 😊We love hearing that the operatives who are carrying out these works in your home are doing such an excellent job. So, thank you so much for sharing this with us. Many Thanks Customer Service Team

Hi Modesto, Thanks for your 5 star review! We're really pleased to hear you're generally happy with the service your receive from us. We want you to feel safe and secure in your home, so if you believe your door is inadequate or requires any repairs, we'd be keen to hear from you. Please do get in touch with one of the team. Many Thanks Customer Service Team

Hi David, Your 5 star review is greatly appreciated! Thank you very much for your kind words and positive feedback. We're delighted to hear that you are very happy with the door repair. It was our pleasure to ensure the work was done to your satisfaction. Many Thanks Customer Service Team