LQ estate agents in London, Sidcup and Warwick

Hi George, Thank you very much for your 5 star review!It's great to hear that we were able to complete the repair quickly and that you found our operative to be polite and efficient. It's wonderful to know you are satisfied with the finished works and the cleanliness maintained. Once again, thank you for your review.Many Thanks Customer Service Team

Hi Jacqueline, Your positive 5 star feedback is much appreciated!We're thrilled to hear that our team has been polite and enjoyable to interact with. Our goal is always to provide a service that you are happy with and it sounds like we've hit the mark. Many Thanks Customer Service Team

Hi Maria, Thanks so much for your 5 star review!😊We're happy to hear you found our assistance helpful and everything was explained to your satisfaction. Remember, we're here should you need us. Many Thanks Customer Service Team

Hi EBFHS, Thank you for taking the time to share your thoughts. We're truly sorry to hear about your experience. We definitely don't want you to think that your complaints are being ignored. We take responsibility to address these issues and appreciate you bringing this to our attention. We're dedicated to concentrating on complaint handling and to enhance your experience with our services. Our goal is to deliver the best service possible. Please reach out to us lqdirect@lqgroup.org.uk using 'Trustpilot' as your subject header. Our team is here to listen and help get any issues resolved. Many Thanks Customer Service Team

Hi Vamsi, Thanks for taking the time to leave us a review. We're glad to hear that you enjoyed viewing the flat. We're sorry for the inconvenience caused by the time it took to check your ID. We have to be thorough with these processes.Our lettings team is dedicated and readily available to answer any questions of concerns you may have. Please feel free to reach out to us at anytime. Many Thanks Customer Service Team

Hi Jan, Thanks so much for your lovely 5 star review! 😊We're delighted to hear about your positive experience with us and Cosyseal. Your satisfaction is our priority and it warms us to know that they were able to complete the job within the agreed time frame. Your feedback is much appreciated! Many Thanks Customer Service Team

Hi Jeff, Thank you for bringing this to our attention. We are deeply sorry to hear about this incident and the distress it has caused your family. Situations like these are definitely not what we aim for, and we apologise for the discomfort and inconvenience caused. We understand that having children in the home make this situation harder to deal with. Rest assured, our Northwest Team will be eager to hear from you. Please contact us through any of our communication channels or directly email our Northwest Team at contactnw@lqgroup.org.uk. Many Thanks Customer Service Team

Hi Keke, Thank you for taking the time to voice your concerns about our service. Trust and responsibility are values we hold in high regard, and we take it seriously when we fall short of such standards. We assure you that our customers are our topmost priority. It saddens us to hear that your experience seems to reflect otherwise. To try to rectify this disappointing situation, we need more details from you. Sharing these will allow us to escalate the matter properly. Please send an email to lqdirect@lqgroup.org.uk with the subject line 'Trustpilot'. Include all the information related to your concerns in this review.Thanks for your understanding and patience. We look forward to making things right for you. Many Thanks Customer Service Team

Hi Sonia, Thanks for leaving us a review to share your concerns with us. We're sincerely sorry to hear about your disappointing experience with our engineers. We typically receive glowing reviews about their conduct and professionalism, so it saddens us to hear your experience hasn't mirrored this. To investigate this further, we would greatly appreciate more specific details about your experience. If you could kindly email our team at lqdirect@lqgroup.org.uk with 'Trustpilot' being the subject of your email, we can raise this concern with the appropriate team. We look forward to hearing from you soon. Many Thanks Customer Service Team

Hi Alfred, Thank you for leaving a review to highlight your experience. We're very sorry for the inconvenience caused to you due to the failure to attend the appointment and also that you was not notified of this. We completely understand how frustrating it must have been for you to wait at home for nothing, especially without being given any prior information. To resolve this issue and prevent such lapses in the future, we would recommend you send a message to our team at lqdirect@lqgroup.org.uk. Please use 'Trustpilot' as the subject header of your email. You feedback is very important to us and we're confident that we can turn things around for the better. Many Thanks Customer Service Team

Hi JA, Thanks for sharing your feedback with us.We can understand why the situation might be frustrating for you. Our standard procedure is to carry out repairs when and where we can, and replace components if they are indeed beyond repair. It's disheartening to hear that you've had an unsatisfactory experience up till now.To properly address this, we kindly request you to get in touch with our dedicated team at lqdirect@lqgroup.org.uk using 'Trustpilot' as your subject header. This way, we can provide you with more specific assistance regarding your concern. Looking forward to hearing from you soon. Many Thanks Customer Service Team

Hi Chloe, Thanks for taking the time to leave us a review and highlight your concerns. We're genuinely sorry to hear about your dissatisfaction with our repairs response. It's worrying that you've reported repairs yet received no acknowledgement, as we've got many accessible reporting channels including over the phone, online, via email and webchat.We take these reports seriously and would like to investigate this further. To facilitate this, please email lqdirect@lqgroup.org.uk with 'Trustpilot' as your subject header. In your email, please provide as much detail as possible about the repairs you've reported that have not been responded to, so we can fully understand the situation. Many Thanks Customer Service Team

Hi Mrs Crocker, Thanks so much for leaving us a review. We're so pleased to know that you found our repair team helpful and informative. Should you need any other assistance, feel free to reach out. Many Thanks Customer Service Team

Hi Yemi, Thank you for leaving us a review to share your thoughts and feelings. We are truly sorry to hear that you're unsatisfied with the repair works that have been carried out in your home. We always aim to ensure the lease possible disruption while performing necessary repairs. Please be aware that we have a repair offer in place which sets out what we’ll repair and what we expect residents to repair. You can view this offer in more detail via this link: https://www.lqgroup.org.uk/your-home/repairs-and-maintenanceWe understand that you have previously communicated with the team regarding this. However, if you need further assistance, we'd be pleased to help in any way we can. To do this, please contact us at lqdirect@lqgroup.org.uk. When sending an email, please use 'Trustpilot' as your subject header. One of our dedicated team members will be keen to offer help and advice regarding your concerns. Many Thanks Customer Service Team

Hi Stephanie, We highly appreciate your glowing 5 star review!😊We are thrilled to hear that you were very satisfied with the professional and polite service the Gas Engineer provided, plus your boiler is now in good working order. Many Thanks Customer Service Team

Hi Debbie, We appreciate you taking the time to express your concerns. We sincerely apologise for any misunderstanding that may have occurred. We fully agree with you that clear communication is essential to our work. We're committed to improving our service based on your experience. Therefore, we kindly ask you to provide more details regarding the issues you've had. Could you please send us an email at lqdirect@lqgroup.org.uk with 'Trustpilot' as your subject header? It would greatly assist us in identifying the problem and furthering our service improvement. We look forward to hearing from you soon and learning from your experience. Many ThanksCustomer Service Team

Hi Mist, Thank you so much for your positive feedback and 5 star review!We're delighted to hear you found the plumber friendly and very helpful. Many Thanks Customer Service Team

Hi Marta, Thank you so much for taking the time to write such a glowing 5 star review regarding your experience buying a shared ownership home via our team at Kidbrooke Village. We are overjoyed to hear about your positive journey throughout the entire process. It is wonderful to know that you appreciated the service and support from our dedicated team, especially from Jo and Joanne. Your kind words have been passed onto them and it has made their day! They often go the extra mile to ensure every aspect of the buying process is stress-free and fulfilling for our customers and your experience is testament to that. We are absolutely committed to not just meeting, but exceeding, customer expectations and your feedback reaffirms the hard works we put in. we are glad that we were able to meet your needs and execute everything to your satisfaction. Now that your purchase is complete, we hope you are settling in well into your new home. Remember, our team is still here for you if you need us, so don't hesitate to reach out. Once again, thank you for recommending us! We are delighted that we could make your home buying journey a positive and memorable experience. We truly appreciate your trust in us. Many Thanks Customer Service Team

Hi Judith, Thank you for sharing your 5 star feedback regarding the recent visit from our engineer. We are thrilled to hear that you had such a great experience and the engineer was polite with a meticulous work ethic. We pride ourselves in providing a thorough and polite service and it makes us extremely happy to know he hit the mark for you. Many Thanks Customer Service Team