LQ estate agents in London, Sidcup and Warwick

Hi Douglas, We're truly delighted to read your feedback and 5 star review. It's reassuring to know that our emphasis on the gas safety checks are recognised and appreciated. Your safety and satisfaction are our top priorities, and we're pleased that this shines through in our service. Thanks once again for sharing your positive experience with us. Many Thanks Customer Service Team

Hi Paul, We're just thrilled to see your 5 star review! 😊It's always a pleasure to provide an experience that meets and hopefully exceeds expectations. Again, a massive thank you for your positive review and we hope you have a fantastic day. Many Thanks Customer Service Team

Hi Tina, Thanks so much for your glowing review! 😊Your peace of mind is our top priority, and it's great to know that the engineer, has ensured that you feel safe and well informed. Once again, thank you for taking the time to share your positive experience. We truly appreciate your trust and kind words. Many Thanks Customer Service Team

Hi Valerijus, We appreciate your positive review and we're truly glad to know that you're satisfied with the service you receive from us. As for the issue with the boiler, we aplogise for any inconvenience it's been causing. We understand not all things can be fixed at once and sometimes, it just takes a bit more time and possibly other parts. It's good to know that K&T have arranged a revisit. We have every confidence they will resolve any issues and ensure your boiler is running at it's best soon enough. Your patience and understanding are highly valued. Once again, thanks so much to acknowledge the efforts of our team. Many Thanks Customer Service Team

Hi Tresh,We’re delighted you’ve had a 4-star experience.It’s always a pleasure to learn of the fantastic service received whilst our engineers and operatives are spending time in our resident’s homes, so we really do appreciate and value your time for sharing experiences with us.Many thanks again for your fabolous review and we look forward to helping you again soon 😊Customer Service Team

Hi W Glynn,Thank you so much for your review, we really appreciate you taking the time to share your experience with us 🙂It sounds like you encountered some frustrating challenges during your journey to which we sincerely apologise for any upset and frustration this may have caused you at the time. We certainly feel your disappointment with the initial parking situation and the lack of knowledge from some employees, and we'll be sure to use your feedback to improve our training and ensure our team is equipped to handle such situations effectively. We're glad to hear that the Income Team provided a positive experience, offering flexibility and support during the extended delay. It's encouraging to know that our team members can make a difference in difficult situations. Although you’ve had a mixed experience with us, please be rest assured that we value your feedback and we’ll use it to continuously improve our processes, and ensure we deliver exceptional service to all our customers and residents.In the meantime, if there’s anything further we can do for you, please do let us know by email at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ as your email subject) where it’ll be our pleasure to do our utmost for you.Many ThanksCustomer Service Team

Hi Milo,Thank you very much for your amazing review and kind words about your experience at The Quarry. We're thrilled to hear that you found Mo to be so helpful and she provided you with great advice. We always strive to provide excellent customer service, and we're delighted that you had a positive experience too.If of course you have any questions or enquiries, you’re more than welcome to contact us at any time 😊Many ThanksCustomer Service

Hi Blackbutterflai,Thank you for taking the time to leave us a review and for sharing your concerns with us.We would like to assure you that we have an outstanding repair for the communal lights, and our electrician is scheduled to attend to address this issue. We're sorry for any inconvenience caused by the delay in completing this repair.Regarding the noise issue from your neighbour, we're saddened to hear that this problem persists and we understand the frustration it may be causing. To help us address this issue effectively, could you please provide any recordings and diary sheets to our Area Housing Manager or by email at lqdirect@lqgroup.org.uk where we'll be able to guide you on the best course of action.Many Thanks,Customer Service Team

Hi Sharon,We appreciate you leaving us a review following your recent experience with our gas contractor.We’re saddened to learn you're disappointed with the service received and we apologise for the frustration caused to you as well. We'll be more than happy to raise your concerns with our contractor, as well as working with you in putting right what went wrong.To help us make it possible, please feel free to email your concerns and details to us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject), where our dedicated team will gladly help you further with this matter.Many ThanksCustomer Service Team

Hi Santa Role,Thank you for taking the time to leave us a review and for sharing your experience with us.We certainly understand your frustration with the lengthy process and the fees associated with selling your home and we apologise profusely for the disappointment this has caused you.We’re always committed and strive to provide a smooth and transparent experience for all our customers, and it's disappointing to hear that your experience fell short of these expectations. We take your feedback seriously and we’ll be sure to use it to improve our processes and communication.In the meantime, we wish you every happiness in your new home.Many ThanksCustomer Service Team

Hi Drishya,Thank you so much for your 4-star review!Your kind words mean a lot to us, and we’re thrilled you’ve only positive things to say.It’s our absolute pleasure to help you and we look forward to assisting you again soon.Many ThanksCustomer Service Team

Hi Michael,Thank you so much for taking the time to leave a review and for expressing your concerns with us.We’re extremely sorry to learn there’s several issues that are causing concern and we appreciate you bring these to our attention. We truly understand your frustration and we deeply regret the difficulties you've experienced with your living environment, and we want more than anything for you to be comfortable and happy with your home.We’d very much love to be given the opportunity to further assist with each of your concerns and look at ways we can work with you in resolving them.To help us make it possible we kindly invite you to email the details to us along with your full address to lqdirect@lqgroup.org.uk. It’ll be a great help to us too if ‘Trustpilot’ is used as your email subject on this occasion.Many Thanks Customer Service Team

Hi Emanuel,Thank you very much for leaving us a positive review and rating your experience with the full 5-stars too.We're over the moon to learn you've had a positive experience; it means the world to us to hear this too and it's also reassuring to know our staff member is deliver a great service.Many thanks again Emanuel, we truly welcome your feedback and appreciate your kind words 😊Customer Service Team

Hi R.O,Thank you for your amazing review and kind words! 😊We're thrilled to hear you’ve had a positive experience with us and it makes us extremely happy to hear this too.We appreciate your feedback and look forward to helping you again in the future.Many ThanksCustomer Service Team

Hi Susan,Thank you very much for leaving us a 5-star review! 😊Your kind words about our team mean so much to us and we're most grateful for your time in leaving us a positive review. We're truly delighted you had a positive experience and that our team was able to assist you too.Many thanks again for your amazing feedback, and feel free to let us know if there's anything further you would like our help with.Customer Service Team

Hi John,We welcome your review and we’re most grateful to you for taking the time to let us know about your experiences with us.We understand your frustration with the length of time it took to complete the repairs and the ongoing issues you've experienced. We always strive to provide a timely and effective repairs service for all our residents, and we apologise profusely if the repairs took much longer than anticipated.We're glad to hear that you found the carpentry team to be polite, helpful, and respectful and it's also important to us that our residents feel comfortable and respected in their homes too. We regret and sincerely apologise that the team did not discuss the frost-glazed window with you, and we feel the disappointment caused due to the change affecting your view, but we’ll be more than happy to feedback your dissatisfaction if we haven’t done so already. We recognise that the decision regarding the windows and the subsequent replacement of the door has been a source of frustration. Rest assured we're always committed to providing safe and comfortable living spaces for all our residents, and we'll work to ensure that future repairs are handled with greater clarity and communication. Furthermore, we appreciate your long-standing residency and your commitment to paying your rent on time. We certainly value your feedback and will use it to improve our services and ensure that future repairs are handled with greater care and attention.For further help and assistance regarding the internal doors we would like to gather further information from yourself to ascertain the responsibility of the repairs. With this in mind John, we kindly invite you to email the details to us where we’ll be more than willing to help with your enquiry. We’re reachable by email at lqdirect@lqgroup.org.uk and it’ll be most helpful to us if ‘Trustpilot’ is used as your email subject on this occasion.We very much look forward to hearing from you soon 🙂Many ThanksCustomer Service Team

Hi Rebecca,Thank you so much for rating your recent experience with 5-stars!😊It's wonderful to hear that you were impressed with the electrician's professionalism and helpfulness. We always strive to provide excellent service to all our customers and residents, and it's encouraging to know we’ve met your expectations on this occasion.We value your feedback; it means the world to us, and we’ll continue working hard to provide the same level of service to you again.Many ThanksCustomer Service Team

Hi Lorraine,Thanking you so much for your amazing review! 😊We're over the moon you've had a positive experience and the service received was above and beyond expectations. This is truly wonderful, and it certainly makes us super proud to hear this too.Many thanks again for your feedback and we look forward to providing the same level of service to you again.Customer Service Team

Hi Mark,We appreciate you leaving us a review and for expressing you’re your dissatisfaction with us too.We understand and feel your frustration with the delays in repairs, and we sincerely apologise if our service has failed to meet your expectations on this occasion. Whilst we strive and endeavour to provide timely and quality service, we’re truly sorry for the dissatisfaction caused but we appreciate your feedback, and we’ll certainly use it to improve our processes.In the meantime, if there’s anything else you would like our help with, please do let us know by email at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ as your email subject) where it’ll be our utmost pleasure to help you.Many ThanksCustomer Service Team

Hi Swimmer,Thank you very much for your 4- star review! 😊We're glad to hear that the repair was handled effectively and that your wall was repainted and treated. We strive to provide excellent service and appreciate all kinds of feedback from our residents too, so we really are thankful to you for sharing your recent experience with us.In the meantime, we hope to be of further help and assistance to you again soon.Many ThanksCustomer Service Team

Hi Sandra,Thank you so much for your amazing review! 😊We're thrilled to hear you had a positive experience with our glazier. It's wonderful to know that their expertise and professionalism were appreciated, especially after previous attempts to resolve the issue.We’re looking forward to helping you again soon, so feel free to let us know if there’s anything further we can do for you.Many ThanksCustomer Service Team

Hi Michail, Thanks so much for your glowing 5 star review! 😊Azfarul is truly a huge asset to the team. We understand that hunting for an apartment can be stressful, but it's terrific to know Azfarul could ease the process for you. We hope you've found the home of your dreams and will be settling in soon. Many Thanks Customer Service Team

Hi Jonathan,Thank you so much for taking the time to leave us a review.We understand your frustration with the experience you've had, and we're also saddened to learn it's left you feeling disappointed.We strive to provide clear and helpful communication, and it's disappointing to hear that wasn't your experience. We certainly value your feedback and will use it to improve our customer service.In the meantime, we'd very much love to assist you further and help provide answers to your enquiry. With this in mind, we kindly invite you to email our dedicated team here at lqdirect@lqgroup.org.uk with 'Trustpilot' as your email subject where we'll gladly to our utmost to help you.Many ThanksCustomer Service Team

Hi Christine, Thanks for leaving us 5 star feedback!It's wonderful to hear you found our team so helpful. We strive to maintain a high level of service, and it's concerning to us that you feel we are not living up to our promises from your perspective. Your insights are important to us and we would really like to know more about this issue. Kindly contact our dedicated team via email lqdirect@lqgroup.org.uk. If you could use 'Trustpilot' as your subject header, that would be most useful. Your valuable feedback enables us to continually improve the services we offer. Many Thanks Customer Service Team