LQ estate agents in London, Sidcup and Warwick

Hi Samantha, Your 5 star review and comments have really brightened our day! We're thrilled to hear you found interactions with us quick and easy, and mainly that you found us helpful. Your feedback is really appreciated. We are always striving to provide the best service, so reading your positive comments is truly rewarding. Many Thanks Customer Service Team

Hi William, We appreciate you taking the time to share your thoughts and experiences with us. We're sorry if you feel you've been treated unfairly. We can certainly understand your frustration when you diligently maintain a good credit score, and an error from the past comes up unexpectedly. Our process of evaluating applications includes conducting a credit check to see how credit or money has been handled in the past. Therefore, we place a high value on your credit file being up-to-date and showing the correct information. If you have identified an error, you can dispute this with the credit reporting company directly. We understand this can be a lengthy process, however, it is crucial to ensure all your records reflect the right information. Please note that London Living Rent is a government backed scheme and we must adhere to the criteria during the application process to make it fair for everyone. Should you need any additional information or any further assistance from us, please send an email to lqdirect@lqgroup.org.uk with the subject header 'Trustpilot', and we will help as much as we can. Many Thanks Customer Service Team

Hi Daywumi, Thank you for taking the time to leave us a detailed review about your situation. We understand your frustration and disappointment with the outcome of your application. The eligibility for our London Living Rent Properties is strictly based on the data provided in the initial declaration. This is implemented to ensure that all assessments are fair and consistent. For this reason we were unable to proceed further with your application. We are sorry things did not turn out as you had hoped. Please be aware that if there have been any changes in your circumstances after 6 months, you can submit a new declaration. In the meantime, we wish you all the best in continuing your property search. We appreciate your understanding of our processes and policies. Many Thanks Customer Service Team

Hi Toto, We're really sorry to hear about your dissatisfaction with our service. We take every review very seriously and we greatly appreciate your feedback as it helps us to improve wherever we can. We take pride in our good communication with customers. We truly apologise if this hasn't been your experience, as it's not something we aspire to. We're here to support you and resolve any issues you're currently facing with your property. Therefore, we kindly request that you forward more specific details of your situation to our dedicated team via lqdirect@lqgroup.org.uk. To help us assist you as quickly as possible, please use 'Trustpilot' as your subject header. Thank you for bringing this to our attention and we hope we can turn things around for you. Many Thanks Customer Service Team

Hi Ronald, Thanks for taking the time to leave us a review!It's great to know your happy with the works carried out, and this was completed in a professional manner. We'd love to hear more about what you enjoyed or how we can up our game to a 5 star review! Looking forward to hearing from you again soon. Many Thanks Customer Service Team

Hi Anna,We welcome your feedback, and we thank you for your 5-star rating too 😀We’re so pleased you’re loving the service we deliver, and it certainly makes us proud to know you have a wonderful experience when contacting us.Hopefully we can be of assistance again soon and we’re very much looking forward to helping you.Many ThanksCustomer Service Team

Hi Sencer, Thank you for giving us a 5 star review. Your support means a lot to us!Your kind words have truly brightened our day! It's always so pleasing to see that our dedicated team and the excellent service they offer is significantly appreciated. We are particularly pleased to hear how satisfied you've been with the responsiveness of our team, especially Fehim. He's indeed a crucial element of our team and his ability to resolve any issues is exemplary. Receiving feedback such as yours encourages us to continue the work we do and strive to provide the same level of service consistently. Many Thanks Customer Service Team

Hi Josephine,We are so pleased to see your 4 star review. In everything we do, your satisfaction is our top priority, so it fills us with great joy to know you found us so helpful. We truly appreciate your feedback as it motivates us to continue doing our best. Many Thanks Customer Service Team

Hi Michelle, We sincerely appreciate you taking the time to share your feedback with us. It's great to hear that you've found our team, friendly and helpful. We deeply apologise, however, for any delays in carrying out your reported repairs. Maintaining the top-notch standards of our services is our main concern, and we're sorry that in your case we have not met this goal. Rest assured that your concerns have been heard and will be thoroughly address. To make this possible we ask that you send this information over to us via lqdirect@lqgroup.org.uk using 'Trustpilot' as your subject header. Your comments are extremely valuable, and they help us recognise the areas we need to improve on. We will do all we can to make sure any necessary repairs are done as quickly and efficiently as possible. Many ThanksCustomer Service Team

Hi Matthew, Thanks so much for taking the time to leave us this 5 star review!It's always a pleasure to read such positive feedback about our dedicated team of engineers. We believe that communication and a friendly atmosphere are essential to providing the best service possible. Your compliments about the excellent work done by our engineers and their professionalism mean the world to us. They will be thrilled to hear about your acknowledgement, as it will service as a great motivator to keep up the good work. Many Thanks Customer Service Team

Hi Jamie, Thank you for acknowledging our efforts with a 4 star review! We are delighted to know you found our service prompt. Your feedback is greatly appreciated and truly makes a difference. Thank you once again and have an amazing day!Many Thanks Customer Service Team We're thrilled to see your recognition.

Hi Ramsundar, Thanks for leaving us a 4 star review. Improvements and progress that's what we love to hear. We are eager to keep meeting your expectations and even exceeding them. We are continually reaching out to customers to gather their thoughts and opinions as input for further improvements. Please do reach out if you need anything else. We're here to support you! Many Thanks Customer Service Team

Hi Miss A Ige, We truly appreciate your 5 star review and your positive feedback about our customer service advisors. It's brilliant to learn that reporting the fault was an easy process and our swift response had a good impact. We strive to offer the best possible service and your feedback reassures us that we are on the right track. Thanks once again for taking the time to share your experience. Many Thanks Customer Service Team

Hi Michelle, Thanks for leaving us a review to highlight your experience. We're really sorry to hear about the mess that was left behind. This is certainly not the standard we aim to provide. We can understand this would've caused some inconvenience and have logged feedback regarding your report. We appreciate you bringing this to our attention as it helps us improve. Many Thanks Customer Service Team

Hi Kevin, You've made our day with your 5 star review!We're happy to hear our service met your expectations and everything was explained clearly for you to understand. Ensuring our services are seamless and easy to understand is crucial to us. Thanks for your encouraging words.Many Thanks Customer Service Team

Hi Valerie, Thank you so much for your 5 star review!We're thrilled to hear the operative arrived promptly at 8am and was friendly and thorough. Your review reaffirms the hard work we put in everyday. Also, It's great to hear that there are no more leaks! Many Thanks Customer Service Team

Hi W Reape, We're absolutely thrilled to hear that everything's working just as it should!Your positive feedback is deeply appreciated. You taking the time out of your day to leave a 5 star review means so much to us. Many Thanks Customer Service Team

Hi Azeez, Thank you so much for your heartfelt review and encouraging words.Your satisfaction is our highest priority and we're thrilled to hear that both advisors we're so helpful. Thank you so much for taking the time to leave such a beautiful review. Your support is the greatest endorsement we could want. Many Thanks Customer Service Team

Hi Catherine,Thank you very much for sharing your experience with us.We love that you're loving our repairs service; our maintenance team truly are amazing and it’s so nice to see you’re given them the full 5-stars too.It's with pleasure to help you Catherine, and we hope we can be of assistance to you again soon 🙂Many ThanksCustomer Service Team

Hi Elaine, Thank you so much for your heartwarming review. We strive not just to do our job, but do it in the best way we can. We're ecstatic to have been able to assist you. Thank you once again for recognising our efforts. We look forward to being of service to you again soon. Many Thanks Customer Service Team

Hi Colette, Thank you for taking the time to share your thoughts and for bringing this to our attention. We are genuinely sorry for the delays you have experienced, and we apologise for any inconvenience they may have caused. We would be more than happy to provide you with help and listen to your concerns. To get this started the right way, could you please reach out to us directly through this email address lqdirect@lqgroup.org.uk. To ensure your request gets through to us please use 'Trustpilot' as the subject header. Looking forward to hearing from you soon. Many Thanks Customer Service Team

Hi Mehboob, We really appreciate your 5 star review! It's great to know that our video sign language is serving you well. Your feedback warms our hearts. We believe that being available to anyone who needs us is incredibly important, and knowing how helpful this service has been to you is just brilliant. We understand that these services are vitally important to you and many others. Thanks again for sharing this with us. Many Thanks Customer Service Team

Hi Alan, Thanks for leaving us a review to highlight your experience with us. We're truly sorry to hear that you're still experiencing the issue with your gas. Please know that we are actively working on solving the problem. We will be contacting you very soon with an update. Thank you for your patience and understanding. You can contact us in the meantime if you need any updates. Please email lqdirect@lqgroup.org.uk using 'Trustpilot' as your subject header. We'll be only too happy to help you. Many Thanks Customer Service Team

Hi Mark, Thanks for your 5 star review of the service your received!We're really glad to hear you had a positive experience with us, despite the initial scheduling issues. It's certainly a relief that the cancellation appointment was able to fit into your time frame, and we're delighted it all worked out in the end. We do apologise for the lack of earlier appointments, we're always trying to improve on this front. It's great to know the engineer was able to quickly rectify the problem with your bath tap, and to a good standard too. We're pleased that the conclusion was a happy one for you. Many Thanks Customer Service Team