LQ estate agents in London, Sidcup and Warwick

Hi Agata, Thank you for taking the time to share your thoughts and feelings with us about the distressing situation you're facing. We're genuinely saddened to hear about the traumatic experiences you've had with your neighbours, and it's deeply concerning to us that this has impacted your well-being. When we receive reports as serious as these, we aim to undertake comprehensive investigations. That said, due to the severity of the harassment and threats you've described, we strongly urge you to also involve the authorities and file a report with the Police. They are equipped to handle such situations, and it could aid in our own investigations. It's disheartening for us to know you feel disrespected, as our organisation is built on principles of understanding, diversity and inclusivity, and it's never our intention to make anyone feel unheard. Please accept our apologies if you've felt otherwise. As a resident, your safety and peace of mind are paramount to us, and we understand how vital it is to feel secure within your own home. We hope by working together with you, the Police, and your support worker, we can find a resolution to these issues and restore your sense of safety and well-being.We will continue to work diligently on your case and will be in direct contact with you. Should you need us we want you to know we are here for you. We can be reached by emailing lqdirect@lqgroup.org.uk and please use 'Trustpilot' as your subject header, as this would be really helpful to us. We understand the enormity of this situation for you and assure you that we're listening and want to help you through this distressing time. Many Thanks Customer Service Team

Hi Michelle, Thanks for highlighting your experience with us. We're sorry to hear there was some initial confusion over completing the gas safety check and this then resulted in a follow up appointment which is far from ideal, especially as you had to take another day off work. It sounds like the engineer who attended on the follow up appointment was able to turn things around by completing the gas safety check, whilst also being polite and helpful. Again, our apologies for any inconvenience caused. Many Thanks Customer Service Team

Hi Jackie, We are really thankful for your 5 star review!It's truly great to hear you found our service professional and pleasant. We strive for the highest quality service, and it's incredibly encouraging to know this is your experience. Many Thanks Customer Service Team

Hi Melanie, Thank you for bringing this to our attention. It's important for operatives attending your home to show their identification upon arrival and we are sorry this was not the case for you.In the future, if you ever have any concerns about someone entering your home, please don't hesitate to get in touch with us directly. We will be very happy to verify if they are one of our operatives and ensure your peace of mind. We greatly appreciate your feedback and we can address this issue to prevent similar occurrences in the future. We kindly ask that you send an email to lqdirect@lqgroup.org.uk using 'Trustpilot' as your subject header where we can raise this matter and any more of your concerns. Many Thanks Customer Service Team

Hi Mrs Purton, Thank you so much for your lovely review. It's really heartening to hear about your positive experience with us. We always strive to make our services as accessible as possible, and we're thrilled to hear that you found it easy to report your concerns. We're especially pleased to know that our engineers were helpful and took the time to explain what needed to be done. Your feedback is greatly appreciated and it helps is understand what we're doing right. Many Thanks Customer Service Team

Hi Missis, Thanks for leaving us a review. We apologise for the hiccup with your gas supply being accidentally left off after the engineers visit. We're glad, however, that K&T was able to quickly re attend and get it sorted. It's great to know your gas safety check is now completed for another year. Many Thanks Customer Service Team

Hi Louise, Thank you so much for leaving a 5 star review.We are thrilled to hear that the team from K&T Heating met your expectations. We strive to provide the best service and we're glad that our professionals were courteous and proficient in carrying out their work. We really appreciate the feedback. Many Thanks Customer Service Team

Hi Gary, Your 5 star review means a lot to us!It's great to hear your gas safety check went well! And a big thank you for your lovely comments regarding the polite and cheerful attitude of the engineer. Your safety is our top priority, for this reason having the gas safety checks carried out yearly is a must. Many Thanks Customer Service Team

Hi Asha, We're really grateful for your review and your kind words. It truly means the world to us, hearing such positive feedback. The fact that you've taken time to let us know your thoughts is truly appreciated. Many Thanks Customer Service Team

Hi Nigel, We deeply appreciate you kind words.Your satisfaction is our top priority so receiving comments like 'Great service' truly brightens our day! Thanks again for your uplifting remarks and don't hesitate to reach out if you need us in the future. Many Thanks Customer Service Team

Hi Breadback, Thanks a lot for your 5 star review! Your comments are so appreciated. They're a huge endorsement of our works and efforts. Looking forward to assisting you again in the future. Many Thanks Customer Service Team

Hi Mick,Thank you so much for leaving us a review and for expressing your dissatisfaction with us too.Service charges are applied usually to maintain communal areas and these can be internal or external areas, therefore service charges may be applied to housing estates and they’re not just restricted to flats or maisonettes.If of course you have any concerns or enquiries to raise with us, by all means please let us know and we'll be sure to help you with these.We're reachable by email at lqdirect@lqgroup.org.uk and it'll be most helpful if 'Trustpilot' is used as your email subject on this occasion.Many ThanksCustomer Service Team

Hi Jim, We're delighted you found your experience with us good. Our goal is to provide excellent service and your feedback helps us to know we're on the right track. We hope you have a lovely day! 😊Many Thanks Customer Service Team

Hi Janine, We're extremely pleased to hear that you found our gas engineer to be very pleasant and thorough. Thank so much for taking the time to write this. Hopefully if you feel our service merits it, next time we can get a 5 star review! 😊Many Thanks Customer Service Team

Hi Melvyn, So pleased to see your 5 star review. Doing a job well is what it's all about! So it's great to know this has been your experience. We're always here to help should you need us just reach out. Many Thanks Customer Service Team

Hi Linda, Thanks so much for your 5 star review! It's really great to hear the team was so helpful and were able to get your boiler back up and running. Your feedback is very much appreciated. Many Thanks Customer Service Team

Hi Shirley, We greatly appreciate your 5 star review and the time you've taken to share your kind words. We're extremely glad to hear about your experience. His professional and thorough approach is a part of the service we aim to provide to all customers. The fact that he ensured your safety by proving a carbon monoxide alarm shows his diligence and care. Many Thanks Customer Service Team

Hi Nell, Thank you for taking the time to write about your 5 star experience. We're so pleased to hear that our engineer was able to provide you with the excellent experience we strive to provide to all our customer.Many Thanks Customer Service Team

Hi Lee, We really appreciate the 5 star review. Your kind words have truly brightened our day! We're made up that the service impressed you, as having the gas safety checks carried out is so vitally important. Your support doesn't go unnoticed. Many Thanks Customer Service Team

Hi Martin, Thank you so much for taking the time to leave us a 5 star review. We are delighted to hear about your positive experience with the gas engineer who attended. Your glowing remarks about his friendliness, efficiency, and knowledge are greatly appreciated. As you correctly noted, our engineers are the front line of our team, and his pleasant demeanor is reflective of our commitment for exceptional customer service. Many Thanks Customer Service Team

Hi Nergis, Thank you for taking the time ti leave us with your valuable feedback. We regret to hear about the problems you've been facing with your shower continuously running and the delay that occurred with your repairs appointment. We understand that this kind of situation can be really frustrating. We are aware this has since been attended and we are in active contact with you to ensure that the necessary repairs are completed. If you need any other help from us, we would greatly appreciate you contacting us directly via lqdirect@lqgroup.org.uk and using 'Trustpilot' as your subject header would be most helpful. Our Team will be on hand and eager to assist in anyway we can. Many Thanks Customer Service Team

Hi Louise, Thank you very much for your 4 star review. Yes, indeed, We've had our email channels open for communication for quite a while now. It's a great way to stay connected with you and address all your concerns in a timely manner. Apart from emails, we also offer several other ways for you to get in touch with us, such as Facebook, webchat and online forms you can complete via our website. We have dedicated quite a few resources online to make contacting us as seamless as possible. Please do visit our website where you'll find more information: https://www.lqgroup.org.uk/contact-usRemember, wherever you are, however you choose to communicate, we're right here, happy and ready to assist. Don't hesitate to drop us a line whenever you need our support. Many Thanks Customer Service Team Remember

Hi Raquel, Thank you for providing such a detailed account of your situation. We truly apologise for the delays and any misunderstandings that may have arisen throughout this process. At no point is it our intention to cause any stress. As per your concerns, the team at Metra living would be very keen to investigate and sort these issues. To facilitate this, could you please send all the details of your case directly to info@metraliving.co.uk? They will be ready to assist you and resolve this matter efficiently. Once again, we apologise for the inconvenience caused and thank you for bringing this to our attention. Many Thanks Customer Service Team

Hi John, Thanks for sharing your feedback. It doesn't sound nice at all having your toilet overflowing. We assure you that we are currently addressing your issue with the highest priority. We are directly in touch with you, actively working on solving the problem as quickly as possible. In the meantime, if you require additional assistance or updates, please feel free to reach out to us at lqdirect@lqgroup.org.uk and kindly us 'Trustpilot' as your subject header. Many Thanks Customer Service Team