LQ estate agents in London, Sidcup and Warwick

Hi Mr Patel, Thank you for taking the time to leave us a review. We're really sorry to hear about the delays you've experienced. It's certainly not the standard of service we aim to provide. We want to assure you that your feedback matters to us and we truly appreciate your patience throughout this time. If there's anything else we can assist you with, please do get in touch. You can reach us directly via email lqdirect@lqgroup.org.uk. Just use 'Trustpilot' as the subject header for your message. We're committed to making things right and improving your experience with us. Many Thanks Customer Service Team

Hi Murtada, Thanks for the 5 star glowing review! We're absolutely thrilled to hear that you're so happy with our services. It's always a delight to hear these type of comments. Your lovely review made our day! We are here for you and we promise to keep up the good work. Many Thanks Customer Service Team

Hi Debbie, Thank you for taking the time to share your positive experience with our customer service team. We are very pleased to know that your health and safety concern was handled promptly. This is a priority for us and hearing your feedback is invaluable. Your 4 star review is greatly appreciated. Remember, we are here for you whenever you need us. Many Thanks Customer Service Team

Hi Beth, Thanks so much for your 5 star review!Your comments about our application process are greatly appreciated. Our aim is to provide transparency and fairness to avoid any unjust bidding. We're delighted to hear that Azfarul was so helpful and knowledgeable during your viewing process. We try to ensure the entire process runs as smoothly as possible, so it's fantastic to hear that it's reflected in your experience. Many Thanks Customer Service Team

Hi Michelle, We're really sorry to hear of your experience. We are continuously carrying out quality checks and training with our advisors to ensure that they are fully equipped with the appropriate knowledge to provide the best service. We also send out surveys following your interaction to hear your thoughts on the service you have received. We acknowledge the importance of your feedback to help us improve. We'd love to hear more about this situation. You are welcome to get in touch with us via email using the address lqdirect@lqgroup.org.uk. When you email us please use 'Trustpilot' as your subject header. Your detailed feedback about your experience will provide us with valuable insights that can aid in the enhancement of our services. Many Thanks Customer Service Team

Hi Jessica, We're really sorry to hear about the issues you've experienced. Delays in resolving the leak in your flat must have been very frustrating, and can only imagine how difficult this must have been, especially whilst you were pregnant. Similarly, We're saddened to hear about the building issues with security due to the main gate and communal door being out of action. We regard such issues as a high priority and we strive to fix them as soon as possible to ensure the safety of our residents. Regarding the cleaning service. We rely on feedback from our residents to know if the service isn't up to standard, so we can raise this with the contractors. We do also carry out inspections when we can. If any of these issues have not been resolved, please let us know. We are committed to helping resolve any issues you have and to restore your faith in us. Please email us directly at lqdirect@lqgroup.org.uk with 'Trustpilot' in the subject line so we can address your concerns immediately. Many Thanks Customer Service Team

Hi Malgorzata, We're truly sorry to hear about the problems you're experiencing and we sincerely apologise for any inconvenience this may have caused you. We understand your concerns and it's regrettable to hear that your experience with our service has been less than satisfactory. Our complaints team is fully aware of your case and this has not been overlooked. The team are actively in communication with you regarding this matter. We genuinely appreciate your patience and understanding. We're committed to resolving this issue as quickly as possible according to our guidelines and responsibilities. We're also here for you, should you need us. Please do not hesitate to reach out and let us know how we can assist you further. We can be contacted at lqdirect@lqgroup.org.uk. Please use 'Trustpilot' as your subject header when sending us an email. Once again, we apologise for any inconvenience and truly appreciate your patience. Many Thanks Customer Service Team

Hi Chalotte, Thank you so much for your positive feedback and 5 star review. That's great to hear that the issue was resolved speedily! Considering that it was a matter of security, especially being on the ground floor, a quick reacting response is more important and we're glad this was delivered. Many Thanks Customer Service Team

Hi Customkarener, Thanks for taking the time to leave us a review. We certainly value the opinions of professionals and your satisfaction is important to us. Regarding your concerns about the boiler, kitchen and bathroom, we are more than willing to delve into this further to understand the situation better. To help us do this, could you please send us an email at lqdirect@lqgroup.org.uk with 'Trustpilot' as your subject header? We're looking forward to delving into this matter and will then get back to you as soon as we can. Many Thanks Customer Service Team

Hi Brenda, Our team appreciates your 5 star review! 😊It's wonderful to know that the electrician was capable and efficient, displaying the professionalism we strive for. You satisfaction motivates us more than you know. Many Thanks Customer Service Team

Hi Ajay, Thank you for sharing your experience and concerns with us. When repairs are reported to us, we assess them and allocate the most appropriate operative within a certain time frame. Unfortunately, this can sometimes be affected by other works that might take a priority. We're constantly working on improving our services and your feedback helps us in doing that. We absolutely agree with your sentiment about water conservation and strive to address such issues as quickly as possible to avoid wastage. Please feel free to reach out to us if you encounter any more problems or have suggestions for improvements. You can contact us at lqdirect@lqgroup.org.uk - Just use 'Trustpilot' as your subject header. Many Thanks Customer Service Team

Hi June, We're really sorry to hear that the issue with your fence is still ongoing. It's truly unfortunate that you've had to wait such a long time and have had multiple inspections without any resolution. We completely understand that it's not simply about replacing fence panels. It's about your privacy, safety and peace of mind. Our complaints team are fully aware of your case, rest assured this isn't being ignored. We are on hand to help if you need us, we can be contacted via lqdirect@lqgroup.org.uk using 'Trustpilot' as your subject header. Although our complaints team is already in touch and well aware of your case, we're only too happy to help in anyway we can. We are exploring all possible avenues to resolve your problem as quickly as possible. Once again, we apologise for any delays and the distress this has caused and will be in contact with you soon. Many Thanks Customer Service Team

Hi Paul,Thank you so much for taking the time to leave a review and for expressing your concerns with us.We’re extremely sorry to learn there’s several issues that are concerning for you, but we appreciate you bringing them to our attention.We’d very much love to be given the opportunity to further assist you with each of your concerns and look at ways we can work with you in resolving them.To help us achieve this, we kindly invite you to email the details to us along with your full address to lqdirect@lqgroup.org.uk. It’ll be a great help to us too if ‘Trustpilot’ is used as your email subject on this occasion.As you may already be aware planned maintenance programmes for component renewals such as new windows and doors are carried out on a yearly basis, and we use the information from a stock condition survey we previously carried out on your home. The information from the survey helps us to understand the properties in need most, therefore your home may be on a different programme to your neighbours. However, any properties that haven’t been selected to receive a new component renewal within the current year is likely to see their home on different programme within another year.We sincerely hope this information helps to understand how our planned maintenance team makes the decisions, and why some properties aren’t having the same works done at the same time as neighbouring properties. If however, you have any further questions or if you would like us to check our programme of works for this year, please let us know by reaching out to us at the email address above where we’ll gladly help with your enquiries.Many Thanks Customer Service Team

Hi Kathleen, Thank you for writing a review and sharing your experience. It's disappointing to hear the repair work hasn't been carried out to a good standard. We certainly understand your frustration. So we can learn from your experience and look into this further please can you email our team with your information. We can be reached via lqdirect@lqgroup.org.uk using 'Trustpilot' as your subject header, please include as many details as possible so we can investigate. This will help us to understand what went wrong and take the necessary steps to fix any outstanding issues. We truly value your feedback. Many Thanks Customer Service Team

Hi John, We appreciate you leaving a review to raise your concerns. We understand that having ongoing issues with your toilet isn't ideal. We'd love to help you get this resolved quickly. For us to do this, we need some additional information from you. Could you please send an email to lqdirect@lqgroup.org.uk with the subject line 'Trustpilot'. Our team in on hand and eager to assist you further. We hope to hear from you soon, so we can rectify this problem and have your toilet working correctly again. Many Thanks Customer Service Team

Hi Caroline, We're genuinely sorry to hear of your experience. It's clear that your frustrated, and that's not how we want any of our residents to feel. We do take such concerns seriously. As for the service charges it would be beneficial for us to have a detailed discussion about these charges. If you could email lqdirect@lqgroup.org.uk with 'Trustpilot' as your subject header, we can look into your concerns regarding your service charges or any other issues you've encountered. We would really appreciate the chance to investigate these matters further. Thanks for taking the time to provide us with your feedback. We look forward to hearing from you soon. Many ThanksCustomer Service Team

Hi Deborah, Thanks so much for your 5 star review. We're delighted to hear your feedback! You mentioning that you feel safe and secure truly warms our hearts. We aim to deliver a quality service and it sounds like Martin hit the mark. Well done Martin. Many Thanks Customer Service Team

Hi Catherine, Your positive feedback is very much appreciated! We're thrilled to know that we're on the right track and things are going great, as your satisfaction is our priority. Thank you so much for taking the time to share your thoughts. It really means a lot. Many Thanks Customer Service Team

Hi Shaun, It's really unfortunate to hear about the distress you had to go through dealing with the slab issue in your rear garden. It's equally disheartening to hear about the delays in getting this sorted any trips and slips you suffered. We hope you're doing ok. Without having more information to have a deep dive into your case, it's difficult to find out what caused the delays. However, we can assure you that we always try to learn from past experiences to improve our services going forward. For us to better comprehend and address the issues you faced, could you please provide more details about your case by sending us an email to lqdirect@lqgroup.org.uk with 'Trustpilot' as your subject header. Your insights are valuable, and they can help us prevent similar situations in the future. Many Thanks Customer Service Team

Hi Ken, We're sorry to hear of your dissatisfaction. Your sentiments don't reflect the kind of service we intend to provide. Please, be assured that we do take your concerns seriously. If we could request you email us at lqdirect@lqgroup.org.uk, we would like the chance to look into any specific concerns. In order to expedite the process, it would be really helpful if you could use 'Trustpilot' as your subject line. By having the specifics of your grievance, we can better understand what has gone wrong and thereby implement any changes that might be needed. Many Thanks Customer Service Team

Hi Kim, We're really pleased to hear such positive feedback! It's great to hear that the operative took pride in his work, was polite and cleaned up after himself. Thank you so much for your review and lovely comments, they mean a lot to us. Many Thanks Customer Service Team

Hi Karleen, Thank you for taking the time to leave a review of our services. We're delighted to hear that you were satisfied with the speed and quality of the repairs on the day, and that it was carried out without causing any disturbance to your day. We apologise for any inconvenience caused by the confusion regarding the contractors involved in the process. We know that it can be frustrating when things don't go as smoothly as we would like them to. We're grateful for your feedback, as it continually helps us to improve our services. Please don't hesitate to get in touch if there's anything else you need. Many Thanks Customer Service Team

Hi Bernard, Thanks so much for your great review!We strive to ensure that we not only listen to our customers but also respond efficiently and effectively. We believe this is what people need and deserve. It's comforting to know that we are meeting, if not exceeding you expectations. Many Thanks Customer Service Team

Hi Nadine, Thank you for sharing your experience with us. We are truly sorry to hear about the issues with your living conditions. Our team deeply values your feedback and want you to know that your concerns are being taken seriously. Dealing with damp and mould is a priority for us, and we strive to not just remove it, but find and address the root cause to prevent it from reoccurring. We understand that our team is already in touch with your regarding these issues. Please continue to reach out to us for any updates or additional concerns you may have. You can contact us at lqdirect@lqgroup.org.uk. When sending an email , please use 'Trsutpilot' as your subject header. We appreciate your understanding as we work diligently to resolve these issues. Many Thanks Customer Service Team