LQ estate agents in London, Sidcup and Warwick

Hi Freedom Spirit, We're really sorry to hear about your experience. It seems like there's been some confusion around the scope of the work needed and the timing of repairs. Our policy has always been to only recharge for works that are considered your own responsibility to complete, and we communicate this clearly at the time of contact, prior to any works being carried out. We can see how frustrating this must be for you, if you feel you are being treated differently from others in the building and would like to reassure you this would not be the case. We take these matters very seriously and would love the opportunity to dig deeper in order to address your concerns property. Unfortunately, We don't have your specific information, so we can recommend getting in touch with us directly. Please email us at lqdirect@lqgroup.org.uk with the subject title 'Trustpilot' we'll then be able to look into your specific case and work with you to find a solution. Many Thanks Customer Service Team

Hi Louise,Thank you so much for leaving us a 5 star review.It's great to hear the operative who attended was so lovely, and completed the works to a good standard. We're sure this helps to know he is returning to finish off other jobs. Many Thanks Customer Service Team

Hi Don, Your 5 star feedback have made our day! It's really fantastic to hear that our plumbers not only met your expectations but went above and beyond. Wow, that's the best praise indeed! It's such a great compliment that they restored your faith in us. Thanks for taking the time to share your positive experience. It's always a joy to hear. Many Thanks Customer Service Team

Hi Teresa, Your kind words and 5 star review mean a lot to us.We're delighted to hear of your experience and just thrilled to know the operative was able to assist you. We always strive to provide friendly, helpful service and it's wonderful to see that reflected in your feedback. Many Thanks Customer Service Team

Hi Ed, We're really sorry to hear you've been experiencing these issues. We definitely want to know more about the problems you've been experiencing so we can address them for you. Could you please send us an email to lqdirect@lqgroup.org.uk, detailing your concerns? Please use 'Trustpilot' as your subject header. Once we receive this information, we will do all we can to start resolving these issues and hopefully restore your confidence in us. It would be our pleasure to assist you with these problems. Many Thanks Customer Service Team

Hi Sandesh, Thank you for taking the time to write a review and make us aware of your concerns. Please be advised that when purchasing a property, there is usually an independant survey carried out and solicitors look in-depth into all the details about the property. At the time of your purchase, we would have disclosed any information we were aware of regarding the building. We sincerely apologise for any inconvenience or disturbance caused by the ongoing structural works, especially as it has affected your little one's sleep. Please feel to email us at lqdirect@lqgroup.org.uk and use 'Trustpilot' as your subject header. This will enable us to get all the finer details sorted out and be able to provide you with an update. Many Thanks Customer Service Team

Hi Gloworm,Thank you very much for sharing your experience following your contact with us yesterday.We’re over the moon you had a 5-star experience, and this is certainly the level of service we always aim to achieve in delivering to our customers and residents too.It's with great pleasure to help you and you're most welcome too 😊 Many thanks again for your kind review and we look forward to helping you again soon.Customer Service Team

Hi Florence, Your 4 star rating and comments are greatly appreciated. We really love to hear your positive feedback about our services. We glad to hear that you find our repairs service efficient and works are completed on time. Many Thanks Customer Service Team

Hi Paolo, We really appreciate you taking the time to reach out and share your concerns. We understand how frustrating it must be to have unresolved maintenance issues, and any subsequent increase in service charges is naturally a cause for concern. Providing a quality Service and transparency are a significant aspect of what we do. We're very sorry that you haven't received this in your experience dealing with us and we'd love to make things right. To help us better assist you and address these issues, could you please drop us an email to lqdirect@lqgroup.org.uk using 'Trustpilot' as your subject header. We would really appreciate this opportunity to resolve any concerns you've raised. Many Thanks Customer Service Team

Hi John, Thanks for taking the time to share your dissatisfaction with the service you have received. We're sorry to hear the grounds around your home are not being kept to a good standard and can appreciate your frustrations if you feel that issues are not being taken seriously and resolved. We'd be keen to raise your concerns, if you could please make contact with our team. We can be reached by emailing lqdirect@lqgroup.org.uk using 'Trustpilot' as your subject header. We're confident we can turn things around for you. Many Thanks Customer Service Team

Hi Londonder,We appreciate you leaving us a review and sharing your thoughts. We understand your frustrations and we want to assure you that we care deeply about our residents and their well-being. We know an increase in rents can be concerning, especially in the current cost of living crisis. Do know that we follow the rules and guidelines set by the government when we calculate any changes to your rent each year. Should you find yourself worried about paying your rent or managing your finances, we urge you to make contact with us. We have a range of support services available to assist you. To address this matter promptly and efficiently, please contact us directly lqdirect@lqgroup.org.uk use 'Trustpilot' as your subject header for ease of reference. Rest assured, we hear your concerns and we are here to support you. Many Thanks Customer Service Team

Hi Liz, Thank you for leaving a review to express your feelings. Fairness and ensuring a positive experience for all our customers is a must. We value your feedback and we are more than willing to investigate this further. Could you kindly send us more details about the exact situation to the following email lqdirect@lqgroup.org.uk and please use the subject header as 'Trustpilot'. By doing this, you give us the chance to review your case and hopefully correct any misunderstandings. Let's see if we can turn this situation around to make it right by you. Many Thanks Customer Service Team

Hi, Thank you for taking the time to leave us a review. We're genuinely sorry to hear about the less than satisfactory experience you've had in dealing with us and can understand your frustration and disappointment. Your feedback is incredibly important to us and we deeply regret to hear about the charges you've had to face post the termination of your rental contract and the subsequent delay in processing your deposit refund. We strive to provide a consistent, high- quality service to all our customers and if we've not lived up to this for you, we're sorry. We are keen to make things right and improve the quality of our service. We would be extremely grateful if you could send us more details about your case. Please email us at lqdirect@lqgroup.org.uk with 'Trustpilot' as the subject header. Many Thanks Customer Service Team

Hi Jamie, Thank you for your wonderful 5 star review. We're absolutely thrilled to hear that you enjoyed your experience and found our services prompt. Your satisfaction is our primary priority and we are ecstatic that we met that mark!Many Thanks Customer Service Team

Hi Daniel, This is such a lovely 5 star review!We're deeply touched to hear you found us to be supportive and caring during such a difficult time. We are, and will always be here for you. Thanks so much for your kind words, they've made our day. 😊Many Thanks Customer Service Team

Hi Gregory, Thanks for raising your concerns with us and leaving a review. We're truly sorry to hear about the troubles you've been facing lately. Please be assured that we are committed to resolving your concerns promptly and effectively. It's concerning to us that you've been without running water for 48 hours, and we certainly want to address this along with the other issues you've mentioned. We're here to help in anyway that we can, and we encourage you to email us at lqdirect@lqgroup.org.uk, titling your email 'Trustpilot' so we can provide further support, organise repairs and deal with any other concerns you might have. Many Thanks Customer Service Team

Hi Ceedaniellaa,Thanks for leaving us a review to highlight your current situation.We're really sorry to hear about the issues you've been experiencing with your hot water, especially with two young children in the house. We recognise how frustrating and inconvenient this must be for you. Can you please email us with your detailed information? This way, we can look into your report more thoroughly and work on resolving this as soon as possible. We can be reached via lqdirect@lqgrpoup.org.uk using 'Trustpilot' as your subject header would be very helpful. Many Thanks Customer Service Team

Hi LJAdkins, Thanks for your review and sharing your feeling with us. We sincerely apologise for the frustrations you've been experiencing with the service charge increases. We acknowledge this must be disappointing for you, especially with the costs of everything seemingly going up. If you would like more detailed information regarding these charges. please approach us through email at lqdirect@lqgroup.org.uk using 'Trustpilot' as your subject header. Your concerns are important to us and we're here to assist you. Many Thanks Customer Service Team

Hi Beverley, You're welcome! We're thrilled to hear that you had such a positive experience. Thanks for leaving us a lovely 5 star review.😊Many Thanks Customer Service Team

Hi Karen, Thanks so much for your 5 star rating. That's fantastic news! it's great to hear that Phil was able to handle what seemed like an impossible situation. We're glad everything worked out. Many Thanks Customer Service Team

Hi Carol, We appreciate your 5 star rated feedback. It's great to hear the cancellation appointment you were offered suited your schedule and all the work was completed during this appointment. Extremely satisfied is high praise indeed.😊Many Thanks Customer Service Team

Hi Adeola, Thanks for your glowing 5 star review for Mo & Joe.We love hearing how they made such an impact on you by providing you with exceptional service, being on hand to answer any questions. We know how stressful buying a home can be, so we do all we can to reduce this, it certainly sounds like Mo & Joe did a fantastic job. You're right, they are a credit to us. Many Thanks Customer Service Team

Ho Jojo, Thanks for leaving a review to share your concerns. We would greatly appreciate the opportunity to understand the heating issues in your home. Since we have limited information via this platform, it would be beneficial if you could email us at lqdirect@lqgroup.org.uk using 'Trustpilot' as your subject header, where a team member will be eager to assist. Many Thanks Customer Service Team